Sheraton Chicago Northbrook

Hotels
•
Sheraton
7.8 (247 reviews)
1110 Willow Road , Northbrook , US

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly, professional staff
Spacious, comfortable rooms
Well maintained property
Convenient location
Serviceable pool
Some guests found breakfast fine
Cons:
AC leakage / wet carpet reported
Noisy fan and insufficient follow-up by staff in one case
Slow check-in
Perceived as expensive / poor value
No refrigerator in room
Slow and hot elevators
Breakfast sometimes not included or insufficient (no vegetables)

Categories

Cleanliness
6.5
Mixed signals: one report of a large wet leakage on the carpet from an AC unit (negative), but other reviews describe rooms as clean and well maintained.
Service
10
Generally strong: multiple reviewers praise staff as friendly, professional and providing perfect service; isolated issues (slow check-in, limited follow-up on a maintenance problem) were reported but overall sentiment is very positive.
Location
9.5
Described as convenient by reviewers, indicating a favorable location relative to guests' needs.
Room Quality
8.2
Mostly positive: rooms described as spacious, comfortable and clean, but some felt impacts from maintenance issues (AC leakage, noisy fan) and missing in-room conveniences (no refrigerator).
Amenities
6.8
Mixed to below average: pool is serviceable and property is well maintained, but several amenity issues noted (no refrigerator in room, slow/hot elevators, breakfast sometimes not provided).
Value for Money
6
Perceived as expensive by multiple reviewers; cost concerns lower the score compared with other aspects.
Food and Beverage
6.5
Mixed: some say breakfast was fine, but others report breakfast not included or insufficient (no vegetables), producing an overall slightly below-target sentiment.
Overall Experience
8.9
Overall positive impression: several guests recommend the hotel and praise staff and maintenance, balanced against some notable issues (cost, occasional maintenance/amenity problems).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 23:31

Property Description

Luxurious Accommodations
Experience modern amenities and spacious rooms at our prestigious hotel in Chicago's North Shore area.

Convenient Facilities
Enjoy 24-hour fitness center, business facilities, and free high-speed internet access. Indulge in delicious dining at our on-site restaurant, Connections, open for breakfast, lunch, and dinner.

Ideal Location
Explore nearby Northwestern University, DePaul University, and a variety of dining and shopping options. With corporate offices like Allstate Insurance and Kraft World Headquarters in close proximity, our hotel is perfect for business and leisure travelers alike.

Book your stay at Sheraton Chicago Northbrook now for an unforgettable experience!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Guest Reviews

7.8
Based on 247 reviews
Cleanliness: 6.5
Service: 10
Location: 9.5
Room Quality: 8.2
Amenities: 6.8
Value for Money: 6
Food and Beverage: 6.5
Overall Experience: 8.9
C
CLEMENT • couple • us
5
Disappointed, and money wasted.
Pros:

It was located in a quiet place, and parking was manageable

Cons:

I was disappointed by the lack of basic amenities in the room—amenities that are available even in many mid-tier hotels:

1. No mini fridge
2. No microwave
3. Significant gap under the room door, which allowed a lot of light into the room and made it difficult for my wife and me to sleep.
4. Poor-quality window blinds that did not close completely, allowing light to enter from both sides. This made it difficult to sleep in, which was especially disappointing since we were on vacation.
5. No complimentary breakfast, despite the relatively high price of the hotel.

What makes these issues particularly disappointing is the high cost of the stay. The overall experience did not reflect the level of quality and service I have come to expect from Sheraton hotels, including those we have stayed at across several continents.

I hope these concerns will be taken seriously and addressed, as this experience fell well below our expectations.

2026-09-08 • via Nuitee
T
Twakeman0713 • solo_traveller • us
8
2026-08-30 • via Nuitee
C
Christina • couple • us
8
Cons:

I didn't like that there was no mini fridge

2026-08-26 • via Nuitee
M
Mike • solo_traveller • us
8
2026-08-08 • via Nuitee
M
Maria Cristina • family_with_children • gb
3
Pros:

Breakfast was fine and the pool serviceable.

Cons:

Huge wet leakage on our carpet from an AC unit. A noisy fan was sent up to our room but the staff did nothing further to address the issue.

2026-08-04 • via Nuitee
T
Thomas • solo_traveller • us
8
Northfield
Pros:

Decent hotel

Cons:

Expensive and check in took a long time.

2026-07-12 • via Nuitee
D
David • solo_traveller • us
10
Pros:

Staff

Cons:

All was good

2026-07-01 • via Nuitee
C
Cailen • solo_traveller • us
10
Pros:

The room was spacious, comfortable and clean. Emphasis on comfortable

2026-06-09 • via Nuitee
B
brittaniethekid • solo_traveller • us
10
Sheraton Northbrook
Pros:

Very well maintained and staff were all very friendly.

Cons:

There is no refrigerator in the room. Elevators are very slow and hot.

2026-06-07 • via Nuitee
F
Frank • couple • de
6
2026-06-05 • via Nuitee
B
Barry • couple • us
10
Cons:

breakfast NOT included

2026-05-26 • via Nuitee
M
MARION • couple • ie
6
2026-05-24 • via Nuitee
W
William • couple • us
9
Pros:

Convenient

Cons:

A bit expensive

2026-05-13 • via Nuitee
M
minjung • couple • us
5
2026-04-23 • via Nuitee
Y
Yuliia • extended_group • ua
10
Recommend it
Pros:

Perfect service, good professional staff

Cons:

Breakfast is not enough - no vegetables available

2026-04-20 • via Nuitee
B
Barry • couple • us
10
2026-04-20 • via Nuitee
B
Barry • couple • us
10
very nice hotel. good location, close to Chicago Loop, yet far enough away to avoid traffic and cong
2026-04-07 • via Nuitee
E
Emely • solo_traveller • us
10
2026-04-06 • via Nuitee
L
Lizeth • extended_group • co
8
Buen hotel, muy buena limpieza, instalaciones bien mantenidas.
Pros:

El desayuno está bien, es el típico desayuno americano con huevos revueltos, panes, frutas, café.

Cons:

El desayuno es igual todos los días

2026-02-09 • via Nuitee
M
Martha • couple • us
8
Pros:

Breakfast was delicious. Bed very nice.

Cons:

Would have liked a small refrigerator.

2026-01-20 • via Nuitee