Candlewood Suites Manassas by IHG

Hotels
•
Candlewood Suites
8.4 (297 reviews)
11220 Balls Ford Road , Manassas , US
+1 703-530-0550

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
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Review Highlights

Pros:
Friendly, helpful staff (multiple mentions)
Clean and comfortable rooms/beds
Good, convenient location
In-room kitchen facilities (stove, fridge, dishwasher)
Spacious rooms and pet-friendly policy
Convenient check-in/out and lobby store
Quiet and suitable for longer stays
Cons:
Inconsistent housekeeping (only once a week reported)
Card key/digital key issues at check-in
No pool or continental breakfast on site
Limited on-site F&B and few nearby restaurants within walking distance
Occasional elevator delays
Reports of cigarette smell, trash on grounds and less-clean showers
Only one ice machine for the building
At least one serious billing/overcharge complaint affecting perceived value

Categories

Cleanliness
7.4
Mixed cleanliness: several guests explicitly praised cleanliness and a comfortable room, but others reported an unclean shower, cigarette smell in rooms, trash on the grounds and that regular cleaning was only once a week.
Service
9
Generally strong, with multiple mentions of friendly, helpful front desk and staff (several guests called staff 'very friendly' or 'friendliest'). Some service issues noted (slow/late check-in, unfriendly individual staff members, repeated card-key problems) but overall service sentiment is positive.
Location
9.5
Consistently praised as convenient and well-situated for guests' needs (close to school, desired destinations, easy to find restaurants with a short drive). Location is frequently listed as a key positive.
Room Quality
8.8
Rooms are described as comfortable, spacious, with useful kitchen facilities, comfortable beds and good layouts. Some negatives include weak air conditioning in one report and occasional elevator delays affecting access.
Amenities
8
Amenities are mixed: kitchenettes, a convenient lobby store and pet-friendly policies are positives; however guests noted lack of pool and continental breakfast, only one ice machine, and suggestion for more cleaning supplies.
Value for Money
6.9
Mixed-to-negative sentiment driven by at least one strong complaint about being overcharged and billing issues; other guests noted good value, so overall this category is below the target rating due to the notable billing/value complaints.
Food and Beverage
7.6
Minimal on-site F&B: several guests noted no breakfast and no nearby restaurants within walking distance (short drive required), though in-room kitchens mitigated this for some guests.
Overall Experience
10
Overall sentiment is very positive with many 'great stay' and 'recommend' comments, frequent praise for friendliness and comfort; isolated operational/value issues did not prevent many guests from recommending the property.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Spacious Suites with Full Kitchen
Experience comfort and convenience at Candlewood Suites Manassas, located just 2.6 miles from Manassas National Battlefield Park. Each suite offers free Wi-Fi, a full kitchen, and a cozy living area with entertainment options.

On-Site Amenities for Your Enjoyment
Take advantage of our on-site gym, 24-hour business center, and barbecue facilities on the shaded terrace. Grab snacks from Candlewood Cupboard or make use of the free 24-hour laundry facilities during your stay.

Nearby Attractions and Activities
Explore General’s Ridge Golf Course, Splash Down Waterpark, Paradise Springs Winery, and Dulles International Airport, all just a short drive away from our hotel. Book your stay now and make the most of your visit to Manassas!

Important information:

Please note, upon check-in credit/debits cards will be authorized for the full amount of the stay plus security deposit, if applicable.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IAD

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.4
Based on 297 reviews
Cleanliness: 7.4
Service: 9
Location: 9.5
Room Quality: 8.8
Amenities: 8
Value for Money: 6.9
Food and Beverage: 7.6
Overall Experience: 10
B
Brock • solo_traveller • us
7
Pros:

No

Cons:

Near hotel lobby and front door

2026-11-06 • via Nuitee
E
Elizabeth • extended_group • us
8
na
Pros:

na

Cons:

na

2026-10-13 • via Nuitee
R
Robert • solo_traveller • us
8
Pros:

Facilities were clean.

Cons:

Everything was acceptable.

2026-10-11 • via Nuitee
S
Sylvia • couple • gb
7
Good location
Pros:

Location, friendly staff. Good kitchen facilities which is very handy if you don’t want to eat out everyday.

Cons:

Cleaning is only done once a week. So my entire stay no one came to clean the room and bathroom. The hotel may need to provide some cleaning equip so that guest can do their own cleaning if need be.

2026-09-19 • via Nuitee
B
Bryan • solo_traveller • us
10
Pros:

Convenient. Easy check in and check out

Cons:

Everything was great

2026-09-13 • via Nuitee
J
Jenna • couple • us
10
2026-09-06 • via Nuitee
T
Taylor • extended_group • us
10
2026-09-05 • via Nuitee
S
Slaughter • couple • us
10
2026-09-04 • via Nuitee
D
Dominque • family_with_children • us
10
2026-09-03 • via Nuitee
G
Gaineysgirl • solo_traveller • us
10
Friendliest Staff! Great Stay!
Pros:

Very nice stay. Comfortable room with a kitchen was nice. Very friendly staff!!

Cons:

No restaurants right near by. But it was only a short drive to find decent restaurants.

2026-08-29 • via Nuitee
B
Bateman • solo_traveller • us
10
2026-08-25 • via Nuitee
J
Jesse • couple • us
9
Pros:

Liked everything!

Cons:

N/A

2026-08-24 • via Nuitee
T
Tyna • couple • us
10
2026-08-18 • via Nuitee
V
Valentina • family_with_children • it
9
2026-08-17 • via Nuitee
J
Julius • extended_group • us
10
2026-08-16 • via Nuitee
B
Betty • couple • us
10
2026-08-16 • via Nuitee
B
Boyd • couple • us
10
Overall it was a great stay.
Pros:

Clean, comfortable and location was excellent for the reason we stayed.

Cons:

Only one of the elevators seemed to be working so it took a while for it to the floor.

2026-08-10 • via Nuitee
J
Jeannie • couple • us
9
Pros:

Helpful staff

Cons:

Card keys would not work and replaced several times, finally had to download app and get a digital key.

2026-08-08 • via Nuitee
J
Jordan • couple • us
8
Room/stay was great, staff needs work.
Pros:

Everything was great. Clean, spacious. Convenient little store in the lobby.

Cons:

My check in was supposed to be at 3:00. I came in around 2, to see if my room was ready early. It wasn’t, which was totally fine. The front desk said it would be ready in an hour. I came back around 3:30, and was told it STILL wasn’t ready by a different front desk employee. Irritating is an understatement. We had a concert to get to, and needed to get ready. I understand it wasn’t ready early, but being late is unacceptable. Didn’t help that they weren’t friendly at all.

2026-08-06 • via Nuitee
K
Kathleen • solo_traveller • us
10
2026-08-04 • via Nuitee