Candlewood Suites Richmond Airport by IHG

Hotels
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Candlewood Suites
8.4 (529 reviews)
5400 Audubon Drive , Sandston , us
+1 804-652-1888

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean
Convenient location
Friendly staff
Good amenities
Cons:
Cleanliness issues
Check-in problems
Inadequate snacks
High pet fees

Categories

Cleanliness
7.65
Several reviews mentioned cleanliness issues, such as dirty towels and wet carpets.
Service
9.15
Most reviews highlighted nice and courteous staff, despite some negative experiences.
Location
8.85
Convenient location to the airport and nearby shopping was frequently praised.
Room Quality
8.15
Some rooms were described as spacious and comfortable, but others had issues like smells and cleanliness.
Amenities
8.65
Positive comments on complimentary beverages, gym, and laundry facilities.
Value for Money
7.95
Mixed sentiments regarding pricing, especially concerning pet fees and overall value.
Food and Beverage
8.15
Mentioned the absence of regular coffee and limited snack options but praised complimentary hot beverages.
Overall Experience
8.65
General sentiment was positive; however, some guests expressed significant dissatisfaction with certain aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 21:48

Property Description

Convenient Location and Amenities

This hotel, just 3.2 km from Richmond International Airport, offers free WiFi and rooms with a kitchenette. Enjoy the proximity to Richmond International Raceway, only 16 km away.

Comfortable Accommodations

Each guest room features a seating area, flat-screen TV, and private bathroom. Rooms at Candlewood Suites Richmond Airport also come equipped with a stove, microwave, and full-sized refrigerator for added convenience.

On-Site Facilities

Take advantage of the 24-hour fitness and business centers. Additionally, laundry facilities and a convenience store are available for guests' convenience.

Ready to experience comfort and convenience near Richmond Airport? Book your stay at Candlewood Suites Richmond Airport now!

Important information:

Our property is open and the renovation only takes place during business hours. We are under renovation through at least January 2022 for now.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 529 reviews
Cleanliness: 7.65
Service: 9.15
Location: 8.85
Room Quality: 8.15
Amenities: 8.65
Value for Money: 7.95
Food and Beverage: 8.15
Overall Experience: 8.65
E
Evelyn • solo_traveller • us
10
The stay was very good
Pros:

It was clean

Cons:

Nothing

2026-07-18 • via Nuitee
J
Julie • couple • us
10
Loved it, staff was very nice.
Pros:

Always great

Cons:

The toilet seat was very loose but everything else was great.

2026-07-14 • via Nuitee
S
Striplin • family_with_children • us
2
Cons:

The front desk person was kinda rude. We had no towels in our room and when we asked for some they didn’t have washcloths till morning. The room smelled like smoke and someone came to our room at midnight because they had the wrong room. Not a good experience

2026-06-28 • via Nuitee
D
darkman4ya • solo_traveller • us
9
Pros:

Clean good location

Cons:

Comfortable

2026-06-23 • via Nuitee
V
Valerie • extended_group • us
5
Pros:

I like the fact it was a private room and private bath. A separate area for kitchen. Really liked this set up, but there are reasons that will make me think again about staying here. The overall setup and check in went well. When I checked in the front desk clerk was really nice.

Cons:

We stayed 2 nights. The first night was fine when we checked in but the 2nd night was a whoaaaaa moment. WE HAD BUGS!! It was the those flying fruit bugs. I was saddened by the fact it was so many in the kitchen area, the bathroom, and the bedroom the last (2nd) night we stayed. I did complain to a young clerk upon checkout, and she admitted they have a problem there at the location I stayed. GREAT location for area food, & shops, but OMMG they really need to get some exterminators badly.

2026-06-15 • via Nuitee
A
Anna • solo_traveller • us
3
Pros:

Friendly staff

Cons:

Dirty wash clothes
No towels
No ac

2026-06-12 • via Nuitee
R
Ruth • solo_traveller • us
10
2026-06-01 • via Nuitee
D
Douglas • solo_traveller • us
10
2026-05-28 • via Nuitee
C
Cornell • extended_group • us
9
A good stay. The hotel staff was very friendly and accommodating
2026-05-21 • via Nuitee
F
Felicia • family_with_children • us
9
Pros:

I really enjoyed the cleanliness of the room. Really appreciated the appliances in the room for meal preparation.

Cons:

Don't recall seeing a complimentary breakfast.

2026-05-18 • via Nuitee
S
Salvo • solo_traveller • us
5
Pros:

The staff was nice.

Cons:

Our door wouldn't lock, so we requested a new room because anyone can get in without a key. We couldn't get another room until the next day.

2026-05-13 • via Nuitee
M
Maria • couple • us
8
Ok
Pros:

Quiet

Cons:

Price

2026-05-13 • via Nuitee
B
Bruce Oliver • solo_traveller • us
10
Pros:

The staff was awesome and cleaned and comfort

2026-05-11 • via Nuitee
C
Calvin • solo_traveller • us
2
Pros:

The outside of the building

Cons:

Dirty rooms. No breakfast.

2026-05-06 • via Nuitee
M
Maria • couple • us
9
2026-05-05 • via Nuitee
F
Female’ • extended_group • us
8
Pros:

Clean

Cons:

Elevators went out

2026-04-30 • via Nuitee
L
Lynn • couple • us
8
2026-04-28 • via Nuitee
M
Maria • couple • us
8
Ok
Pros:

Quiet, clean and friendly staff

Cons:

Having to pay an extra $100 at the hotel for a damage fee after booking on line. Supposed if I didn’t have it I would have loss my fees paid. Everything should have been included upfront

2026-04-27 • via Nuitee
C
Charlene • solo_traveller • us
6
Pros:

Location to my event

Cons:

The mattress was very uncomfortable, a serious dip in the middle of the bed

2026-04-22 • via Nuitee
T
Tammy • extended_group • us
8
2026-04-17 • via Nuitee