Seneca Niagara Resort & Casino

Hotels
8.3 (6590 reviews)
310 Fourth Street , Niagara Falls , us

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Fantastic views
Spacious room
Friendly staff
Cons:
Poor customer service
Inadequate maintenance
Jacuzzi not working

Categories

Cleanliness
7.76
Rooms were reported to not be the cleanest.
Service
7.23
Instances of poor customer service noted, especially with the check-in staff and bartender.
Location
9.77
Positive comments about the location and fantastic views.
Room Quality
8.72
Spacious and comfortable rooms, but issues with hot water and amenities were reported.
Amenities
7.25
Jacuzzi hot water issue and problems with the TV and safe.
Value for Money
9.21
Overall value is perceived positively, despite some complaints.
Food and Beverage
7.26
Mediocre food reported and poor service at the bar.
Overall Experience
9.23
Despite the issues, the overall experience was enjoyable due to the great location and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:18

Property Description

Luxurious Accommodations

This New York hotel near Niagara Falls offers elegantly furnished guest rooms with modern amenities, including flat-screen cable TV, coffee maker, and internet access. Upgrade to a suite for a spa bath or extra living space.

Unmatched Entertainment

Experience non-stop excitement at the on-site casino and entertainment venue. Indulge in a relaxing massage at the spa, take a dip in the indoor pool, or try your luck at the slots. The fitness centre and hot tub are perfect for unwinding after a day of exploration.

Culinary Delights

Satisfy your cravings at the hotel's diverse dining options, from a lavish buffet to a high-end steakhouse. Enjoy quick bites at the on-site cafe or grab a beverage at The NewsStand, open 24 hours for your convenience.

Book your stay at Seneca Niagara Resort and Casino for an unforgettable getaway near the majestic Niagara Falls!

Important information:

Guests under 21 years of age must be escorted by an adultGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$10 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.3
Based on 6590 reviews
Cleanliness: 7.76
Service: 7.23
Location: 9.77
Room Quality: 8.72
Amenities: 7.25
Value for Money: 9.21
Food and Beverage: 7.26
Overall Experience: 9.23
M
Maritza • solo_traveller • us
9
Pros:

La ubicacion

Cons:

La comida de los restaurantes

2026-05-23 • via Nuitee
S
Sidharth • family_with_children • us
3
Save yourself the hassle, stay at the Marriott in town!
Pros:

Location was good

Cons:

When you pay the amount of money they charge per room per night, the least you expect is complimentary water in your room but no the even charge for that! The entire hotel wreaks of smoke and even non smoking rooms have this weird smell of smoke becuase of other smokers on the floor. The rooms almost smell like damp too. The staff is largely unhelpful and wants to find ways to nickel n dime you.

2026-05-23 • via Nuitee
• extended_group • ca
8
Great get away with friends
Pros:

Have been here many times. Love that it has everything I want in it hotel and casinos!

Cons:

Only negative thoughts are that the rooms are very dated. Although the carpets appeared clean, they are very old, as are the fixtures.

2026-05-22 • via Nuitee
J
Juliane • solo_traveller • ch
7
2026-05-22 • via Nuitee
V
Valencia • solo_traveller • us
10
2026-05-22 • via Nuitee
M
Meagan • family_with_children • us
10
2026-05-21 • via Nuitee
L
Lisa • couple • us
9
We found everything met or exceeded expectations. Great proximity to the Falls.
Pros:

Breakfast was good, we ordered off the menu but a buffet is available to purchase . It was ample and service was quick and attentive

2026-05-21 • via Nuitee
M
Maria • family_with_children • gb
7
Didn't blow my socks off !
Pros:

Large room, great shower enclosure, plenty of storage and surfaces + mirror in the room for make-up etc.
Easy parking.

Cons:

Despite me emailing ahead about feather allergies, we had feather-filled pillows! Room service quickly sorted this out but indicative of this place, very impersonal.
Woman at check-in was very rude and abrupt; not a great welcome!

2026-05-21 • via Nuitee
A
Atarjargal • family_with_children • us
10
2026-05-21 • via Nuitee
H
Hall • extended_group • us
10
Best place to stay
Pros:

It was clean and things to do

Cons:

Nothing

2026-05-21 • via Nuitee
D
Daniel • couple • us
9
2026-05-21 • via Nuitee
D
Darlene • family_with_children • us
9
stay was great. I would stay at the hotel again.
Pros:

Check in and out was great. no wait time. Room was spacious and clean. All the hotel workers were very friendly with great customer service.

Cons:

N/A

2026-05-20 • via Nuitee
S
Saysana • extended_group • us
7
It’s ok
Pros:

Niagara Falls. The view.

Cons:

The pillow are too soft. No support at all.

2026-05-19 • via Nuitee
P
Patricia • couple • us
10
It was amazing.
Pros:

Clean and staff friendly

Cons:

No issue

2026-05-19 • via Nuitee
M
maria • extended_group • um
7
nice hotel but staff not up to standards for a 4 star hotel.
Pros:

front desk rep was not very welcoming, almost curt. nice room. spacious room. food was very good. casino slots way too tight.

Cons:

stopped at front desk 3 times. reps never make eye contact and are very short when replying to guests concerns. smelled weed all over, in elevator. in hallways. in casino. at entrance to hotel someone was smoking a joint. seems trashy and out of character for a 4 star hotel.

2026-05-19 • via Nuitee
D
David • couple • us
5
2026-05-19 • via Nuitee
T
Tina • couple • us
10
2026-05-19 • via Nuitee
M
MUÑOZ • extended_group • mx
10
2026-05-19 • via Nuitee
M
MarkVa • couple • us
7
Great location, but the hotel feels outdated and poorly maintained for a 4-star property.
Pros:

Great location, only about a 10-minute walk to the waterfalls. The room was spacious, overall clean, and surprisingly quiet.

Cons:

Overall, the hotel was not terrible, but it definitely does not feel like a proper 4-star experience. The hotel itself is very old, especially the furniture and room condition. On our first night, the toilet got clogged and the water did not go down until morning, so we had to call maintenance. Staff tried to explain why this “sometimes happens,” but we are adults and obviously did not throw anything inappropriate into the toilet. It felt more like a maintenance issue than guest error.
Our room also had a jacuzzi that barely functioned. The wooden frame around it was poorly built and parts were falling off. The jacuzzi itself looked like it had never been properly cleaned — when we filled it, the water had dust and other particles floating in it. Several control buttons did not work, some were completely ripped out, and the pipes were yellow. We ended up draining the water without using it because the whole thing felt dirty and unpleasant.
Another issue was the lack of basic toiletries. There were only two tiny shampoo bottles for two people staying two nights, which is not enough even for one use on long hair. There was not even a proper soap dish after opening the soap. Honestly, I’ve stayed in cheaper 3-star hotels with much better service and attention to detail.

2026-05-18 • via Nuitee
N
Nikolett • extended_group • hu
6
2026-05-18 • via Nuitee