Homewood Suites by Hilton Madison West

Hotels
•
Homewood Suites by Hilton
8.6 (174 reviews)
479 Commerce Drive , Madison , US
+1 608-271-0600

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful, friendly staff
Good value / affordable
Nice amenities (pool, hot tub, streaming TV, convenience snacks)
Quiet location
Some guests enjoyed the breakfast and room layout
Cons:
Inconsistent breakfast quality
Bed comfort issues (too hard or too soft) and noisy beds
Toilet/bathroom problems (slow-filling or noisy toilet)
Occasional cleanliness lapses (hair/dirt on bathroom floor)
Insufficient towels for some reservations
Air conditioning not cooling well in at least one room

Categories

Cleanliness
7.8
Mixed reports: some guests called the hotel 'clean and quiet', but others noted bathroom floor hair/dirt and toilet issues, indicating below-expectation cleanliness in parts of rooms.
Service
9.3
Consistently praised staff: described as excellent, kind, smiley and accommodating; guests found staff very pleasant and helpful.
Location
8.8
Convenient location close to stores (PetSmart, Target) and generally acceptable for guests; no major location complaints.
Room Quality
7.9
Mixed room experiences: some loved the room layout ('mini apartment'), pool/jacuzzi and shower, but others reported uncomfortable beds (too hard or too mushy), noisy beds, and a broken toilet.
Amenities
9
Strong amenities noted: good-sized, clean pool and hot tub, streaming-capable TV, convenience snacks area; amenities described positively overall.
Value for Money
9
Multiple guests called the hotel affordable with good amenities at a reasonable price and described it as great value for the service/facilities offered.
Food and Beverage
7.6
Inconsistent breakfast experiences: several guests praised an 'amazingly delicious' or well-cooked breakfast, while others reported microwaved, tasteless egg/cheese and bland sausage.
Overall Experience
9.4
Overall positive sentiment: many guests recommend the hotel for value, service and amenities despite some cleanliness and room comfort issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Luxurious Accommodations
Homewood Suites by Hilton Madison West offers stylish and comfortable rooms equipped with modern amenities like flat-screen TVs and fully equipped kitchens. Enjoy the convenience of having a dishwasher, microwave, and toaster in every room.

Convenient Location
Located just 9.6 miles from the University of Wisconsin - Madison, our hotel is the perfect choice for visitors to the area. Explore nearby attractions such as the Geology Museum and Overture Center for the Arts, both within a short distance from the property.

Free WiFi and More
Stay connected with complimentary WiFi throughout the property. Whether you're here for business or leisure, our hotel provides the perfect blend of comfort and convenience for your stay in Madison.

Book your stay at Homewood Suites by Hilton Madison West now and experience the best of Wisconsin hospitality.

Important information:

When traveling with pets, please note that the hotel imposes a One-time pet fee $75 for stays 1-5 nights and $125 for 6+ nights.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MSN

Location

Guest Reviews

8.6
Based on 174 reviews
Cleanliness: 7.8
Service: 9.3
Location: 8.8
Room Quality: 7.9
Amenities: 9
Value for Money: 9
Food and Beverage: 7.6
Overall Experience: 9.4
R
Ronald • solo_traveller • us
8
Pros:

The breakfast left a lot to be desired, egg and cheese was microwaved and tasteless. Sausage was also very bland.

Cons:

Breakfast

2026-08-27 • via Nuitee
F
Fausat • solo_traveller • us
9
None
Pros:

The look of the room and surroundings

Cons:

Air is not cold very well and circulate around the room

2026-08-23 • via Nuitee
C
Chelsea • couple • us
1
Would rate It a 3 out of 5
Pros:

Pool and jacuzzi and shower was nice

Cons:

Bed was hard and made loud noises when you moved around or sat on it and the toliet was broken and made bad noises all night

2026-07-03 • via Nuitee
R
Robert • family_with_children • us
9
Great stay, would recommend to others!
Pros:

Great value for outstanding service and facilities!

Cons:

4 people in reservation but only 3 bath towels in room; not good

2026-06-03 • via Nuitee
O
O'Donnell • solo_traveller • us
10
Pros:

Staff was excellent. Very pleasant & helpful. Room was lovely, like a mini apartment 😍
And, they provided an amazingly delicious breakfast!!

Cons:

The bed was too mushy as we're the pillows- not very comfortable & my back hurt upon awakening. I like to wake up feeling refreshed! I didnt. Which is a shame because the room.was actually
Really wonderful!
The bathroom floor could have been cleaner-there was black long hair & dirt along the floor boards 🙄

2026-05-31 • via Nuitee
J
Joseph • family_with_children • us
6
Affordable, clean, and quiet.
Pros:

Good amenities at a reasonable price. Great breakfast, many choices and cooked well. The pool area was a good size, depth, and clean. The hottub was clean, hot, and worked as expected. The snacks in the convenience area by the front desk were reasonably priced. Close to many stores such as PetSmart and Target. The televison allows you to stream from your devices or login to apps like Disney and Netflix. The hotel automatically signs you out of those apps in case you forget at checkout.

Cons:

The toilet in our room filled very slowly and made a high pitched hiss the entire time unless you took the back off of the toilet and manually pulled up on the float. The bathroom door just barely closes. If the door were 1cm wider it would hit the toilet and stop.

2026-05-24 • via Nuitee
B
Brenda • solo_traveller • us
10
Pros:

The staff were sooo kind, smiley and accommodating.

Cons:

N/A

2026-05-10 • via Nuitee
K
Kelly & Mike • couple • us
8
Enjoyed had nice courtyard view. Room was smaller than suite on the east end of Madison
Pros:

We were left alone to enjoy our room.

Cons:

Getting around in Madison. Beltway is difficult to travel and very expensive for tums at concierge

2026-04-27 • via Nuitee
B
Bidhya • couple • us
10
We went for our anniversary and it ended up becoming one of our best hotel experiences.
Pros:

Great location, amazing and polite staff, very clean and free hearty breakfast. We are truly grateful and thanks to the staff!

Cons:

Everything was given utmost attention. Everything was amazing.

2026-04-27 • via Nuitee
W
Wendy • couple • us
10
I wish we had more time here because the room was clean, organized, and had a nice little kitchen with a full sized frid
Pros:

It was clean, welcoming, and had an excellent breakfast included in the stay.

Cons:

The parking lot could be bigger. There wasn’t enough room, so cars made their own spots and it was difficult for me to back out of my spot in the morning because two cars that were not in actual spots were parked behind me.

2026-04-26 • via Nuitee
J
Jason • family_with_children • us
10
2026-04-21 • via Nuitee
J
JULIANA • solo_traveller • us
8
2026-04-19 • via Nuitee
B
brad • couple • us
6
Pros:

Clean and great staff

Cons:

It was a weekend and several guests were very loud. The staff was able to quiet them down but is was late

2026-04-19 • via Nuitee
T
Timothy • solo_traveller • us
10
2026-04-17 • via Nuitee
A
ASHWIN • family_with_children • us
1
2026-04-17 • via Nuitee
R
Robert • solo_traveller • us
8
2026-04-16 • via Nuitee
A
Anammelek • couple • us
10
Great awesome staff!!!
Pros:

My husband and I were in town for our friend’s wedding and we LOVE IT! The staff is absolutely amazing, every single person there was awesome. The ladies in the breakfast area are so nice, they will say hi and chat with everyone, they had a great menu at breakfast too, although they are only there M-F such a shame but we loved them, Imelda and Carmen were fabulous. Nicole in the front desk she is great, she chat with us for a while and she was so attentive. Angela in the evening shift is such a sweetheart, we enjoyed talking with her several times and sharing fun stories, the cleaning crew was also great, always ensuring we had enough supplies. We are absolutely coming back to this hotel when we visit again. AMAZING PERSONNEL!!!

Cons:

The elevator had a weird smoking smell, we think it might have been some guest who smoked outside and just being with them the smell.

2026-04-14 • via Nuitee
R
Raymond • couple • ca
9
2026-04-13 • via Nuitee
T
Travon • solo_traveller • us
9
2026-04-06 • via Nuitee
M
Monique • couple • us
10
It was everything I needed for a short get away I definitely recommend
Pros:

I liked how spacious it was

Cons:

N/a

2026-04-03 • via Nuitee