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Facilities
Property facilities
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WiFi available
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Garden
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Car hire
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Dry cleaning
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Breakfast in the room
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Spa/wellness center
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Valet parking
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Solarium
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Non-smoking throughout
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Private parking
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Sun terrace
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Private check-in/check-out
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Board games/puzzles
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Parking garage
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Minimarket on site
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Allergy-free room
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Kid meals
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ATM/cash machine on site
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Electric vehicle charging station
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Vending machine - drinks
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Indoor pool
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Indoor play area
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Vending machine - snacks
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Shuttle service (free)
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Outdoor furniture
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Picnic area
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Wine/champagne
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Coffee Shop on site
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Fruits
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Pet basket
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Thermometers for guests provided by property
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Walking tours
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Breakfast takeaway containers
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Key card access
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Bike tours
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Live music/performance
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Broadcast Live sport events
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Happy hour
Review Highlights
Categories
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Property Description
Luxurious Amenities
Indulge in the comfort and convenience of our hotel, offering an indoor pool, hot tub, and well-equipped rooms featuring free WiFi and premium cable TV channels.
Convenient Facilities
Stay productive with our 24-hour business center, fully equipped gym, and on-site convenience store for all your needs during your stay in Richmond.
Dining Options
Satisfy your cravings at our two restaurants, cocktail lounge, and coffee bar, providing a variety of dining experiences without leaving the hotel premises.
Experience the best of Richmond, VA at Hilton Richmond Downtown. Book now for a memorable stay!
Please be aware that maintenance is being performed at our property on our water booster skid which will impact the upper floors between July 5, 2022 and July 7, 2022. The repairs will not impact our restaurants, kitchen or laundry facilities. Our pool and spa will remain open.
Please note the restaurant and bar may be closed or offering only limited services until further notice.
The pool and fitness center is currently closed until August 20, 2021 due to renovation. Thanks!Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Property Accessibility
- Ramp: Yes
- Entrance Door Width: 82
- Entrance Leveled: Yes
- Pet Friendly: Yes
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: Yes
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: Yes
- Entrance Door Width: 82
- Entrance Leveled: Yes
- Pet Friendly: Yes
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: Yes
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: Yes
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: Yes
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: Yes
- Toilet Bathroom Doors Indicator: Yes
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Level Floor: No
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: Yes
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: Yes
- Manual Wheelchair: Yes
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 50
- Manual Wheelchair Score: 50
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
The hot tube actually worked
I stayed from Monday to Saturday and never got room service
The beds in the rooms were spacious. The refrigerators need to be updated. They can fix some of the rusty parts in the room like in the restroom. The sinks ran slowly, but besides that it’s bigger than the Marriott and I went from the Hilton to the Marriott.
It’s a little old and rusty, and can be updated. At least the elevator in the aging structure.
Tallisha up front was very pleasant and super helpful, please thank them for us!
We loved the restaurants in the hotel
We will be back for sure
Only went for a 1 night stay, had to work the next day. I went for an event. The room was clean and comfortable. The staff was courteous and friendly. The only inconvenience was there was only 1 out of 4 elevators in operation on a Saturday during check in.
The pool was ice cold the thermostat was broken it was hot I went down to the front desk they said someone would come and look at it no one came the pillows weren’t comfortable beer caps all over the outdoor area by the pool
Zee was extremely friendly and accommodating! She had a sunshine personality which started my day off great! She’s a keeper! Keep up the great work ☀️❤️
The beds were comfortable
I stay at this hotel every 2-3 months with our son who is on a clinical drug trial at VCU Health. Great hotel, close to airport and VCU Health. A highlight is breakfast where Chandra always takes great care of us, talks to Jack and adds a wonderful personal touch to a long day and half of travel and time at the children’s hospital.
The server Liz was amazing and nice and the host Chandea was so sweet. 100 percent the reason we would come back.
Zee in the Cafe/Starbucks was amazing, and the entire front desk team provided excellent customer service despite the air conditioning breakdown.
My main reason to write this review is to express the lack of cleanliness in the room. To put it point blank on the surface you may think you walked into a decent room. I walked into a suite that clearly had not been deep cleaned in some time. Both pull out couches had stains on the cushions and the mattresses. I understand me getting a pet friendly room that I may encounter some of these things but for someone who has stayed in many pet friendly rooms from lower tiered hotels I expected the Hilton to at least vacuum under the couches and deep clean what more than likely was "pet stains" on the couch cushions. One of the cushions looked like it had a blood stain on it. I pulled the couch up so I can plug in a fan for my son and nothing but trash was between the seats and the floor.
Again I have stayed in many suites including the Hilton and for all the space provided in the room the is very minimal furniture, only 1 sink in the room which is located in the bathroom, the microwave is by the elevator and when you flushed the toilet the water sprayed up to the floor. This was room 425 so if anyone from the Hilton sees this there is a lot to be done.
I chose this hotel because it wasn't too far from the Richmond Raceway which was a decent $15 Lyft ride so no compaints there and there was a pool/hot tub. My kids wanted to use the pool so I was happy with the hot tub option for my bad back.... Guess what the Hot Tub was the same temp as the pool. COLD. Now I'm just on the side playing on my phone while my kids enjoy some pool time.
The reason Im not giving it 1 star is because the staff are delightful. My wife and I went to the bar to ease the stress of everything wrong with this place and enjoyed the conversation with the staff. They were as helpful as they could be at the momnet but getting a different suite the weekend of the 2026 Cook Out 400 NASCAR Cup Series race at Richmond Raceway was pretty impossible at this point. For the price I paid to stay in a Hilton Suite I might as well found a local motel and saved the money.
Came here during race weekend. The improvements are cheep and falling apart. The amenities are not open or not working. It’s a bandaid on a massive cut. Won’t take too long to fix the problems but it need new management.
Service
Na
See made the morning coffee extra special! Much appreciated her service!
Elizabeth was the best server I had ever experienced!!!
Jamie was wonderful and extremely helpful as this was our first time visiting.
The hotel was nice, and the lounge was very chill. S/o Jamie.
Our stay started out rough because our King bed room was swapped to a dual queen bed room. The next day we were comped a night with vouchers so all is well. The stars were Imani and Zee from the dining experience. They're service and kindness made our stay so enjoyable that we would mind coming back just to see them. The food at the bar, although slow, was exceptional as well. The fish tacos and filet mignon sliders we're delicious. We would recommend.
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