Hotel Rapallo

Hotels
9.4 (1621 reviews)
Via Santa Caterina d'Alessandria 7 , Florence , it
+39 055 472412

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Clean and cozy rooms
Great location near attractions
Friendly staff
Cons:
Poor breakfast quality
Understaffed service during peak times

Categories

Cleanliness
9.98
Guests described the hotel as clean and cozy, contributing positively to the overall experience.
Service
8.95
Service was noted as lacking during breakfast hours due to understaffing and overall lower morale.
Location
10
The location is ideal for exploring the city, being close to main attractions.
Room Quality
9.94
Rooms were described as comfortable and well-maintained, contributing to the overall positive stay.
Amenities
9.47
While some amenities were appreciated, certain items like free afternoon tea were no longer provided.
Value for Money
9.93
The overall value was considered good, though some pricing for drinks was seen as excessive.
Food and Beverage
7.48
Breakfast quality and variety were disappointing, affecting the overall dining experience.
Overall Experience
9.47
Overall experience varied due to service issues and some disappointing amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:37

Property Description

Central Location
Hotel Rapallo is perfectly situated in Florence, just a short stroll from the Fortezza da Basso Exhibition Centre and Santa Maria Novella Station. With Florence Cathedral a mere 1 km away, our guests are at the heart of the city's vibrant atmosphere.

Comfortable Accommodation
Each room at Rapallo Hotel offers a cozy retreat with modern amenities. From air conditioning and soundproofing to a flat-screen TV with Sky channels, we ensure a comfortable stay for every guest. The daily room cleaning service guarantees a fresh and relaxing environment.

Delightful Dining Experience
Indulge in our complimentary sweet and savoury buffet breakfast, kick-starting your day in the best way possible. Additionally, enjoy a free afternoon tea and unwind at our American bar, open from 15:00 to 20:00, for a relaxing evening.

Book your stay at Hotel Rapallo now and experience the perfect blend of convenience and comfort in the heart of Florence.

Important information:

When booking more than 5 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FLR

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs EUR 35 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for € 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 1621 reviews
Cleanliness: 9.98
Service: 8.95
Location: 10
Room Quality: 9.94
Amenities: 9.47
Value for Money: 9.93
Food and Beverage: 7.48
Overall Experience: 9.47
Y
YOKO • couple • jp
9
また泊まりたい。
Pros:

スタッフが明るく親切でした。旧市街から少し歩きますが、苦になるほどではありません。
ホテルなので、サービスは行き届いていました。
部屋は清潔で快適です。

Cons:

テレビが古くて、なかなかつかない。

2026-07-25 • via Nuitee
R
Richard • extended_group • gi
9
Very nice Place
Pros:

Nice Hotel, Friendly Staff, Nice Breakfast Comfy Bed & Rooms
Would return

2026-07-24 • via Nuitee
M
MELINDA • couple • us
10
this was our second stay at the hotel and enjoyed very much !
Pros:

this was our second stay and we loved it - the breakfast is wonderful

Cons:

very cute quaint boutique style hotel with great decor! very stylish

2026-07-21 • via Nuitee
V
Vallejos • couple • cl
10
2026-07-18 • via Nuitee
W
wenwen • solo_traveller • au
9
Enjoyed my stay
Pros:

Very good staff, always friendly and helpful
Clean room, good location
Nice terrace

2026-07-16 • via Nuitee
P
Patricia • couple • us
10
Charming, great service and lovely accommodations.
Pros:

It is a charming boutique hotel. Very comfortable and quiet but a short walk to everything. The afternoon tea is a great touch. I’ve been coming to Hotel Rapallo for 13 years. It’s the only place I would stay in Florence.

2026-07-12 • via Nuitee
R
Rasvan • solo_traveller • ro
8
2026-07-05 • via Nuitee
J
Jerry • couple • gb
10
Very enjoyable 3 nights in an excellent boutique hotel.
Pros:

Great location , very clean and recently refurbished. Helpful staff.

Cons:

All was good.

2026-07-02 • via Nuitee
R
Raquel • family_with_children • pt
9
2026-06-12 • via Nuitee
L
Lauren • couple • us
10
Pros:

We are a family of five with three adult daughters, the rooms were clean and comfortable. The staff was friendly and helpful. It was close to everything. The breakfast was varied and delicious. We loved our stay!

2026-06-03 • via Nuitee
J
Joanne • extended_group • us
10
Pros:

The staff were excellent hosts; the breakfasts were very good and the overall environment felt welcoming and safe. Thank you for a wonderful experience. I also had my laundry done while I was there. Excellent.

Cons:

I loved everything.

2026-06-03 • via Nuitee
M
Marién • couple • es
10
2026-06-02 • via Nuitee
Z
Zsuzsa • couple • hu
8
Would stay here again!
Pros:

HR is a very neat boutique hotel in a really good location close to the central market of Florence and also close to the main attractions. The staff was very friendly!

Cons:

We had a room facing the street and on Saturday night we could hear all the noise coming from the street.

2026-05-28 • via Nuitee
J
jeoffb2025 • Family
10
Step out of the hustle and bustle into the quiet tranquil haven of Hotel Rapallo
Pros:

Hotel Rapallo is perfectly placed to reach most things on Florence, including public transport. It is a quiet tranquil haven in the middle of hectic Florence with plenty of staff quietly on hand to help. The breakfast was excellent, my sister is celiac and there was a good choice of food for her. We really enjoyed our stay here and would highly recommend it.

2026-05-27 • via Tripadvisor
L
lindaaO3459IE • Couples • Boynton Beach, Florida
10
Perfectly located lovely boutique hotel.
Pros:

Excellent boutique hotel - great location! The staff is super helpful, the provided great recommendations for restaurants and handled reservations for us. Lovely breakfast spread.

The hotel was perfect- 10 minute walk to the center of the city, lots of great restaurants nearby. Nicely appointed rooms.

2026-05-24 • via Tripadvisor
G
Ginette • couple • gb
10
Lovely comfortable stay in a convenient location.
Pros:

Lovely Breakfast, a good choice of fresh fruit, pastries, bacon & eggs. Clean and comfortable room.

2026-05-21 • via Nuitee
H
Hersh • couple • ca
10
Pros:

The hotel is very modern with nicely appointed rooms that are very spacious and comfortable. The staff is very friendly and always available to answer questions and offer suggestions. The location of the hotel was close enough to the markets and attractions yet far enough away from the large crowds. The included breakfasts offered a great variety of options and the morning staff was always on hand to make you a fresh cappuccino.

2026-05-14 • via Nuitee
D
David • couple • ca
10
Pros:

Exceptional staff who went above and beyond to make our stay pleasant. Our room was spotless and attention to detail was evident every day. The breakfast, served in a welcoming breakfast room, was delicious and prepared in house. Highly recommend this boutique hotel!

Cons:

Nothing

2026-05-12 • via Nuitee
P
Patrícia • family_with_children • pt
6
Not exactly what you pay for
Pros:

The location was good and some of the staff was really nice. The bed was comfortable.

Cons:

There was a smart tv in the rooms, but it didn’t work as such, it had the netflix and all on the remote but then it didn’t connect to the internet. I called the reception to tell them and the person that was there at the time seemed kind of bothered by the question and just told me that it wasn’t supposed to work 🤷‍♀️

Breakfast was also not good, there wasn’t even fresh fruit.

The bathroom needed some renovations

2026-05-06 • via Nuitee
R
Rafi Aliyev • solo_traveller • az
9
Pros:

Everything

Cons:

Location

2026-05-06 • via Nuitee