Share this hotel
Facilities
Property facilities
-
WiFi available
-
Free WiFi
-
Parking
-
Non-smoking rooms
-
24-hour front desk
-
Restaurant
-
Room service
-
Heating
-
Terrace
-
Family rooms
-
Garden
-
Pets allowed
-
Luggage storage
-
Express check-in/check-out
-
Bar
-
Fax/photocopying
-
Soundproof rooms
-
Facilities for disabled guests
-
Meeting/banquet facilities
-
Breakfast in the room
-
Packed lunches
-
Non-smoking throughout
-
Sun terrace
-
Private check-in/check-out
-
Daily housekeeping
-
Designated smoking area
-
Shared lounge/TV area
-
Allergy-free room
-
Kid meals
-
Outdoor furniture
-
Staff adhere to local safety protocols
-
Laundry washed per local authority guidelines
-
Guest rooms disinfected between stays
-
Cleaning standards that are effective against Coronavirus
-
Physical distancing rules followed
-
Cashless payment available
-
Fire extinguishers
-
First aid kit available
-
Sanitized tableware & silverware
-
Contactless check-in/check-out
-
Invoice provided
-
Guests can opt-out any cleaning services during stay
-
Smoke alarms
-
Shared stationery like menus, pens are removed
-
Property cleaned by professional cleaning companies
-
Physical distancing in dining areas
-
Key access
-
Food delivered to guest room
-
CCTV outside property
-
CCTV in common areas
-
Process in place to check health of guests
-
Access to health care professionals
-
Screens / Barriers between staff and guests for safety
-
Face masks for guests available
-
Delivered food - securely covered
-
Thermometers for guests provided by property
-
Breakfast takeaway containers
-
Key card access
-
Mobile app for room service
Review Highlights
Categories
Please Log In
This action requires an account to continue. Please log in or create an account in order to proceed with your booking.
Error
Property Description
Scenic River Views
Escape to a room with picturesque views of the River Thames and unwind in tranquility.
Convenient Location
With the town center, shops, and rail station a stone's throw away, explore Staines with ease.
Riverside Dining Experience
Enjoy a meal at the terrace bar and restaurant overlooking the river, creating a perfect ambiance.
Book your stay at Mercure London Staines-upon-Thames Hotel for a memorable riverside retreat.
Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature). Please note that the credit card used to book must be presented on arrival.
A fee of $25 will be applied for each pet.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
-
Pets
Pets are allowed on request. Charges may be applicable.
-
Internet
WiFi is available in all areas and is free of charge.
-
Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
-
Children and extra bed policy
Children of any age are allowed.
Children up to and including 11 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Parking
Public parking is possible on site (reservation is not possible) and costs GBP 10 per day.
Location
Guest Reviews
Convenient room for a night stay if you need to get back to Heathrow from a longer layover. The room has a good bed and a TV if needed along with a tea set and air conditioning. It's a simple and decent room if you are planning to go places and have a place to come back for the night as well. The area was great, right next to River Thames and a big shopping center called Two Rivers which gathers a lot of visitors when open. Also a nice park a short walk away, and if you just want a small taste of England, the atmosphere felt very nice. I'd have gone to London if I had more time but Staines was a lovely alternative.
Long hallways to get to your room and the overall cleanliness felt okay but not pristine. It wasn't dirty, just not clean.
The room was way too hot
The location right on the banks of the Thames with beer garden
There was no quilt on the bed
Good location and price.
We couldnt get rooms next to each other, not a deal breaker though.
The location of the hotel was great as it was near the train station and shops. The bed was very comfortable and the check in was super easy.
The bathroom door didn't lock and the tap was incredibly squeaky.
The location on the River Thames is excellent with seating by the river ideal for evening drinks and breakfast. The price of the rooms in this location represented good value for money. No evening dinner option was not a problem as many restaurants and pubs ar ein easy walking distance in the delightful town centre.
Lack of air conditioning in the bedroom was disadvantageous, especially during the summer 2026 heatwave.
The bar shut early and refused to serve four of us at c.22:30 even though we were residents, very disappointing.
Breakfast was a crush due to a large coach party which remained long after our advised 08:00 start. What cooked breakfast that remained was old and tired.
The staff was kind, courteous and helpful. The place was well-maintained and clean.
Nice hotel close to ammenities
Room was very warm and the air con machine provided didnt work very well also the curtains dont shut properly! Not ideal when the sunshines thru wakin us up at 4am
Location
I was told there would be centralised aircon there was not. The fan was broken I requested another I was refused and I was told the people on the top floor were hot and they need the fans. The room was dirty, uncomfortable absolutely unbearably hot, toilet was rotting. Dust everywhere.
Vile ....avoid at all costs. Our room was filthy , smelly and hot ! The room smelt dirty and old. There was even dust on the soap dispenser in the bathroom .... which it's self was disgusting, water marks all over the celling and dirty shower and bath. I asked for a refund today , but this wasn't possible as we have to contact the head office !!
One last point the pictures of the hotel have been photo shopped the pictures do not reflect reality !
Branding doesn't make it clear the hotel is called Thames Lodge. Expensive parking. Room not fully made up, eg, duvet and kettle were in cupboards. Worked as sheet was enough in the heat.
I am extremely disappointed with my stay. From the moment we arrived, everything seemed to go wrong.
We arrived at around 9pm after an exhausting journey due to multiple train cancellations and delays. After finally getting to the hotel, we walked into a room that felt like an oven. In 32°C weather, there were no windows open, no fan running, and nothing had been done to make the room comfortable for guests despite the extreme heat.
The room itself was also very disappointing. It looked nothing like the photos advertised. The kettle was broken, one of the lights didn’t work, and the overall condition of the room was poor. Cracks all on the walls also
To make matters worse, there was nowhere to keep drinks or medication cold. There was no fridge in the room, no communal fridge available, and even the bar had no ice available for guests. During such extreme temperatures, I find this completely unacceptable. The water they did have for guests was tap water and hot as was sitting on a ledge by a window in this heat.
The customer service has been equally poor. The staff were unhelpful and came across as rude whenever I asked for assistance. When I requested the manager’s email address to raise my concerns, I actually had to argue with the receptionist before they would provide it. As a paying customer, I should not have to fight simply to contact management.
Overall, this has been one of the worst hotel experiences I’ve had. The lack of basic facilities, poor maintenance, and disappointing customer service have completely ruined what should have been an enjoyable stay. I would not recommend this hotel and certainly would not stay here again.
I liked the fact it had a terrace for drinks on the waters edge which was in the sun - near to the town for anything needed
the hotel needs a refurb, chipped dull paint everywhere, no adding drinks or anything to the room it all had to be paid including parking for 24 hours - sheets had blood stained on them and had to ask to change it - balcony is shared so you can't have the doors open overnight as the next room shares it, plus absolutely filthy defo not hoovered let alone washed down ( shared balcony isn't mentioned anywhere when booking or at the hotel ) only one lot of towels in room and one teabag, no bottled water - very basic .. rooms very dark so had to have lights on all the time and cannot see the river even tho a river view due to trees, no air con altho it does have the grills for it so just a basic fan, I took a mini fridge for meds and I got there an 3/4 hour before check in and asked could I just plug the fridge in for meds ( hottest day that day and stuck on m25) was told room was ready and it's an extra £15 ... was later told by someone else I shudnt have be charged due to it being ready anyway ... woman on reception blunt and rude, didn't want to help at all - overall so disappointed I'd booked for a week for partners work access and we left after a day, rung the complaints line and to date not heard anything back at all .. the basic hotels are much better than this one - they don't seem to care at all about customer service
Your guide to the flawless travel experience
Popular Countries
Get our app
