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Facilities
Property facilities
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Parking
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Non-smoking rooms
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Luggage storage
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Express check-in/check-out
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Packed lunches
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Allergy-free room
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Kid meals
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Internet access
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Housekeeping on request
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Reception hall
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Japanese garden
Review Highlights
Categories
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Property Description
Scenic River Views
Escape to a room with picturesque views of the River Thames and unwind in tranquility.
Convenient Location
With the town center, shops, and rail station a stone's throw away, explore Staines with ease.
Riverside Dining Experience
Enjoy a meal at the terrace bar and restaurant overlooking the river, creating a perfect ambiance.
Book your stay at Mercure London Staines-upon-Thames Hotel for a memorable riverside retreat.
Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature). Please note that the credit card used to book must be presented on arrival.
A fee of $25 will be applied for each pet.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 11 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Parking
Public parking is possible on site (reservation is not possible) and costs GBP 10 per day.
Location
Guest Reviews
room nice size, bed very comfy, great location, staff very friendly
shower kept going hot then cold, so switched to hand held shower which leaked
Close to thorpe park amd nice to be along the river
Dirty anti slip bath mat, masses of hair left in plug hole aswell.
Being right on the river lovely
Shame the cider on tap was off . Shower wasn't great but useable
Balcony room
I didnt get to stay longer
Location and a river view room
Location and price good for location.
Rooms not very clean. Booked for two days for 3 adults yet only left one towel and coffee/teas for only one day. Also couldn’t use restaurant on evenings as it had been booked out privately yet we weren’t told that when booking.
Interior, bar, room and river Thames.
Nothing
Lovely location, car park facility, honour layout and mostly friendly staff.
1).
When the guests were checked in, their pre- requested twin beds were not given-. It took a while to sort it out.
2)
Two of the guests were settling in to their rooms only to find some unknown people entered their room with a key that were issued to them by the reception staff. The girl guests in the room were extremely alarmed and distressed by this situation.
This was potentially a very serious and dangerous incident for the young girls who were taken by surprise and scared at seeing strangers entering their rooms. Potential risk of harm to them through this mismanagement of keys to the rooms being given to strangers was significant. This is totally unacceptable and caused the girls who were booked for an enjoyable hen party, a huge amount of stress.
The location was beautiful
No air-conditioning
Very kind staff who were patient and helpful
The staff are welcoming, friendly and helpful. It's in a very good location, within walking distance to the train station directly into London, a two minute walk into town and all it's restaurants and standard shops and 15-25 minutes Heathrow. The windows actually open - nice for fresh air.
It is a very tired and warn down hotel. The beds are uncomfortable the sheets don't fit and the pillows are neither here nor there. It feels dirty. I have stayed a few times (out of necessity) and each time I go I think its so grubby and I have had to show staff, the mould, the hair in the shower and once I even had dirty used sheets on my properly made up bed.
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