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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Garden
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Pets allowed
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Luggage storage
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Express check-in/check-out
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Bar
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Meeting/banquet facilities
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Breakfast in the room
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Packed lunches
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Non-smoking throughout
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Sun terrace
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Private check-in/check-out
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Designated smoking area
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Shared lounge/TV area
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Allergy-free room
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Kid meals
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Outdoor furniture
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Mobile app for room service
Review Highlights
Categories
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Property Description
Scenic River Views
Escape to a room with picturesque views of the River Thames and unwind in tranquility.
Convenient Location
With the town center, shops, and rail station a stone's throw away, explore Staines with ease.
Riverside Dining Experience
Enjoy a meal at the terrace bar and restaurant overlooking the river, creating a perfect ambiance.
Book your stay at Mercure London Staines-upon-Thames Hotel for a memorable riverside retreat.
Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature). Please note that the credit card used to book must be presented on arrival.
A fee of $25 will be applied for each pet.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
The bed was comfy
The shower didn’t work
Very dated and not well maintained (e.g. taped up shower handle, loose sink facets)
The location. There was tea and coffee in the room, but no biscuits
It was unfortunate chef was ill so only continental breakfast available and they don’t do bar food so I had to go out after a very long day, but then it’s only a short walk from town
Lovely location by the Thames. Close to wide choice of restaurants. Bed and bedding clean and comfortable.
Hotel seems to have many names so even using Google maps we drove past it about 4/5 times. Finding our rooms from reception was like entering a maze. Wasted 5 minutes getting unusual keyless room entry system to work - receptionist could have explained how it worked at check-in.
Location
Appalling. Room was dirty, holes in the wall, dust and spiders everywhere. Bedding was a sheet and two thin pillows, bed was broken. Bed side lamp didnt work. A man tried to repeatedly enter our room. Breakfast was not as advertised. Few bits left under heat so inedible and flies everywhere. We contacted booking.com and the hotel requesting a refund. We were ignored by the hotel and only compensated £19 from booking.com in the form of a voucher. Not safe for female travellers.
The room, cleanliness were good and as expected. Location was perfect for my needs.
I was disappointed to have to pay an extra £20 for parking. This was not clear in the booking - it just said parking was available, the main reason for booking with you.
Plenty of parking, rooms are a good size with air con.
Staff are good, all areas were very clean.
It is next to a busy road.
Location ,proximity to the river footpath ,close to town ,has it own carpark
Some of the senior staff were excellent
Stayed in a privilege room which was very good ,excellent shower
The internal restaurant and bar is run by another company not the hotel and restaurant was closed for the full duration of my 3 night stay in September ,staff did not declare this
On check in ,i had actually swopped local hotels and cancelled a booking elsewhere to one with a restaurant .Very large bed so i had issues with undersized bottom sheets moving
But few nights in realised the two mattresses weren’t zipped together .Restricted to requesting tea bags to just 2 per day per room ,that was a hotel first for me.
Check in was easy.
Cost of breakfast, and the bar closed to early.
Location
Booked for breakfast and they had no chef for hot food!!
Staff on reception looked like they didn't want to be there, very miserable.
Very noisy all night in corridor outside room so a bad nights sleep!!
Room very tired looking, needs updating.
Didn't even ask when we checked out if everything ok
Good location
It was during a heatwave, but no aircon.
Water pressure didn’t allow for a shower and the shower head needed replacing
Convenient to where we needed to go.
Hotel Restaurant closed. Hotel was hard to find.
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