Children allowed

Facilities

Health or beauty spa nearby
Parking
Non-smoking rooms
Family rooms
Lift / Elevator
Fax/photocopying
Front desk (limited hours)
Free wired internet
Internet access
Health or beauty spa nearby

Review Highlights

Pros:
Excellent location
Clean rooms
Friendly staff
Cons:
Poor breakfast quality
Uncomfortable beds
Long check-in times

Categories

Cleanliness
7.75
The room cleanliness was noted positively, but issues such as inadequate supplies and unpleasant odors in common areas were mentioned.
Service
9.25
Service received mixed feedback, but overall check-in and support at the reception were satisfactory.
Location
9.75
Excellent central location praised in multiple reviews.
Room Quality
8.25
Rooms described as stylish and comfortable, but some reports of uncomfortable beds were noted.
Amenities
8.75
Amenities provided were sufficient but could be improved, like offering better bedding and more supplies.
Value for Money
8.25
Generally good value, with a good price point, despite some limitations.
Food and Beverage
7.25
Breakfast options were criticized for quality and availability.
Overall Experience
8.75
While there were several critiques, the overall sentiment remained positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:44

Property Description

Historical Building & Spa Promenade Location
The EA Hotel Elefant, nestled in an 18th-century historical building on the spa promenade, offers a charming and picturesque setting for your stay.

Comfortable Rooms with Modern Amenities
Each room at the hotel is equipped with a satellite TV, refrigerator, en-suite bathroom, and stylish furniture. Some rooms even provide a scenic river view, ensuring a relaxing and pleasant experience.

Spa Facilities and Wellness Services
Guests have access to the spa facilities at the nearby EA Hotel Atlantic Palace, offering a wide range of treatments including mineral water therapies, massages, and diet menus. Indulge in a rejuvenating experience during your stay.

Book now to experience the perfect blend of history, relaxation, and wellness at EA Hotel Elefant.

Important information:

Guests are required to show the credit card used during the booking process upon check-in. If you are not the holder of the credit card or you cannot present the card upon check-in, please contact the hotel in advance. Guests will receive a link to a secure payment gateway, where they can pay accommodations by credit card online

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: PRG

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 20 per day.

Location

Guest Reviews

8.5
Based on 205 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.75
Room Quality: 8.25
Amenities: 8.75
Value for Money: 8.25
Food and Beverage: 7.25
Overall Experience: 8.75
E
Ertan • solo_traveller • tr
2
Hostile, aggressive front desk staff completely ruined a stay that had a nice river view
Pros:

Small balcony overlooking the promenade and the river.

Cons:

The reception experience was unacceptable. It felt like a hostile border checkpoint. Check-in for Elefant Hotel takes place at Hotel Atlantic Palace. I arrived around 15:00 to an empty reception. After waiting some time, a clerk came downstairs, sat down, turned on his computer, and demanded "Passports!" without a single word of welcome.

I handed over a mix of German and Turkish passports for our family of 7. The clerk then demanded visas. Visas? This was never asked at any hotel in my stays in over 30+ countries, including our hotel in Prague the day before, so it can't be a Czech police requirement.

When I explained that a couple of the passports were Turkish "Green" passports (officially visa-exempt), he refused to listen, rigidly insisting "all Turkish citizens need a visa." I told him I would fetch the one visa for the family member who actually needed it, but the green passports don't have one. Even when I tried to point out the German entry stamps and asked "how could we be here without a visa if these passports needed one?", he became hostile, asking, "Why are you asking these questions to me?"

To avoid further discussion, I walked back to Elefant Hotel to retrieve our one visa document (a German permanent residency card). When I returned, he checked us in silently without an apology or any comments.

A hotel receptionist is not a border police officer. If a hotel chooses to interrogate guests on immigration rules, the staff should at least be properly trained to know which passports actually require visas. This unnecessarily aggressive and unhelpful behavior ruined the start of our stay. I have stayed in Karlovy Vary before at much better properties, and I will definitely not be returning to this hotel.

2026-05-26 • via Nuitee
U
ursel • solo_traveller • de
9
Pros:

Die Lage ist sehr gut. Das Frühstück war ausreichend. Wir kommen gerne wieder.

Cons:

Das Zimmer für zwei Personen war zu klein aber ansonsten alles gut.

2026-05-25 • via Nuitee
J
Jan • extended_group • cz
10
Skvělý pobyt
Pros:

Všechno perfektní. Výborný poměr cena/výkon.

Cons:

Recepce je pořád přeplněná (jedna na 4 hotely) a prostor pro snídaně je strašně malý, musí se dlouho čekat.

2026-05-18 • via Nuitee
E
Ekaterina • couple • de
7
Pros:

Бронировали этот отель, но по приезду нас отправили в другой.

2026-05-18 • via Nuitee
R
Rita • extended_group • pt
9
Excelente vista e localização perfeita
Pros:

Localização excelente. Quarto espaçoso e limpo com uma vista espetacular. Pequeno almoço muito bom

2026-05-17 • via Nuitee
S
Svetlana • couple • de
9
2026-05-17 • via Nuitee
T
Thiele • solo_traveller • de
8
2026-05-17 • via Nuitee
Štajncová • solo_traveller • cz
8
2026-05-14 • via Nuitee
P
Pierre • couple • de
7
2026-05-14 • via Nuitee
S
Shelagh • couple • za
8
2026-05-11 • via Nuitee
G
Georgios Avramidis • couple • de
7
The balcony and river view "compensated" all the other hotel shortcomings
Pros:

Excellent location + Superb view of the river from the balcony + Very good value for money + Very good breakfast at the nearby Hotel Atlantic + Spacious room + Entrance in the restricted zone to off-load your luggage. BUT you have to go in person and call them afterwards to lower the barrier. Co-ordinate in advance in order to avoid the long walk with luggage from the nearest parking as there is only Public parking high up on the hill, which was FULL

Cons:

-Very bad mattress and pillow affecting sleep comfort.
-Narrow and worn-out shower cabin.
-Extremely slow and inefficient check with errors. I fully paid upon check-in and got a final invoice ... so, I did NOT like that I was ambushed the next morning at the elevator before going for breakfast, telling me that they did a mistake for the room rate and I should pay extra 300 Czech Koronas (approx 12 EUR). The amount is insignificant and the room was so great that it deserved it , BUT I do not like the approach and I suspect that with their paper print-outs and the chaotic organisation, I was given the room of somebody else, perhaps an upgraded one which had a different rate. Even if it was a genuine mistake, the behavior was unprofessional and for such a small amount you should be able to cover it instead of making a scene in front of other guests.
-Misleading listing in Booking mentioning Parking as "popular facilities" . It does NOT have parking and they re-direct you to a public one up on the hill. They do not even have a collaborating parking with special rates. Therefore the inclusion of "available parking nearby" in hotel features is completely false and a trick to sort-them higher in filtered results. Only a few hotels have reserved parking spots alongside the river on the other side. The proposed parking was FULL and I had to use the one of a luxury hotel even further away with cost of 32 EUR per night

2026-05-07 • via Nuitee
J
Jana • solo_traveller • sk
10
2026-05-04 • via Nuitee
F
Florian • extended_group • de
8
2026-05-03 • via Nuitee
J
Jana • solo_traveller • cz
9
2026-04-26 • via Nuitee
S
Saadat • couple • fr
10
2026-04-06 • via Nuitee
A
anna • couple • de
10
2026-04-06 • via Nuitee
E
Ekaterina • solo_traveller • it
10
Центр но тихо Все близко и кафе и рестораны и термальные источники
Pros:

Я не завтракаю Поэтому не оценила это Чисто тихо Все было замечательно !!!

Cons:

Все идеально

2026-04-03 • via Nuitee
K
Kaiser • couple • de
7
Für 2-3 Tage ok, aber nicht länger
Pros:

Zentrale Lage

Cons:

Minibar war leer
Toiletten Papier ist dünn das Mann durch schauen kann, das ist keine hotelqualität

2026-04-01 • via Nuitee
R
Roberto • family_with_children • de
6
Pros:

Der Blick vom Balkon auf den Fluss und die Stadt.
Das Zimmer war gut geheizt.

Cons:

Das Bad. Duschabtrennung defekt. Konnte beim Duschen nicht richtig geschlossenen werden.

2026-03-23 • via Nuitee
D
Dmytro • family_with_children • de
4
2026-03-18 • via Nuitee