Four Points by Sheraton Victoria Gateway

Hotels
•
Four Points by Sheraton
8.2 (720 reviews)
829 McCallum Road , Victoria , ca
+12504746063

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
Unsettling experience with fire alarms

Categories

Cleanliness
7.16
The carpets were reported as dirty, and strong smells were noted in the hallways.
Service
9.63
Staff received positive remarks for being helpful and offering superior hospitality.
Location
9.67
Location was mentioned positively, considered perfect by some guests.
Room Quality
7.62
Some guests were satisfied with room size and decor, but issues with heat were raised.
Amenities
8.65
Pool and hot tub were clean, but some amenities like microwaves were lacking.
Value for Money
7.61
Considered pricy for the experience, particularly due to issues with cleanliness.
Food and Beverage
7.16
Restaurant menu was small, and the food was deemed not worth the price.
Overall Experience
8.13
Overall experience was marred by cleanliness and safety concerns, particularly for families.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:19

Property Description

Modern Amenities and Facilities
Experience comfort and convenience at Four Points by Sheraton Victoria Gateway. Enjoy 42" flat-screen TVs, free high-speed internet, an indoor pool, hot tub, and fitness centre for a relaxing stay.

Dining Experience at The Tap House Pub
Savor delicious regional cuisine for breakfast, lunch, and dinner at The Tap House. Choose from an extensive tap list, watch sports on the big-screen TV, or have fun with Nintendo Wii games while enjoying your meal.

Convenient Location for Exploration
Located just off the Trans Canada Highway, our hotel offers easy access to shopping, golfing, Thetis Lake Regional Park, and downtown Victoria. Explore the best of British Columbia during your stay.

Book now for an unforgettable stay at Four Points by Sheraton Victoria Gateway!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYJ

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 720 reviews
Cleanliness: 7.16
Service: 9.63
Location: 9.67
Room Quality: 7.62
Amenities: 8.65
Value for Money: 7.61
Food and Beverage: 7.16
Overall Experience: 8.13
R
RICK • solo_traveller • ca
9
2026-07-09 • via Nuitee
J
Juan • extended_group • ca
9
2026-07-09 • via Nuitee
H
Hannah • solo_traveller • us
9
Pros:

We appreciated the cleanliness and quality of the room. Very quiet and staff was responsive to our needs.

Cons:

We had a kitchenette but there was no stove top burner or pots and pans not a can opener. This would have been helpful and made our stay more convenient. Fortunately, we had camping dishes we could use.

2026-07-08 • via Nuitee
V
Victoria • solo_traveller • ca
10
I hope on future visits the standards are maintained. More importantly the people.
Pros:

Great service and great menu in onsite restaurant. Did not need to leave.

Cons:

Patio and restaurant not open at the same time so no outdoor eating which would have been nice to get some fresh air.

2026-07-07 • via Nuitee
S
Sam • family_with_children • ca
9
2026-07-06 • via Nuitee
A
Annie • solo_traveller • ca
10
Pros:

The suit was perfect size for 4-5 people family.
Kitchen also was good and convinced.

Cons:

Shower booth was small.

2026-07-06 • via Nuitee
S
Svitlana • family_with_children • ca
10
2026-07-05 • via Nuitee
L
Luwam • extended_group • ca
10
It was amazing! Will come again!
Pros:

The rooms were amazing, location is great. The real star was the staff. I checked in with the help of Karla, and she truly went above and beyond for me and my friend; we hada ovely stay because of her. Thank you so much to all the staff members; you were all so lovely.

2026-07-01 • via Nuitee
P
Patrick • solo_traveller • ca
10
2026-06-30 • via Nuitee
K
Kathleen A • solo_traveller • us
10
2026-06-26 • via Nuitee
E
elenalH9925II • Family
10
Nice and cozy hotel!!!
Pros:

This hotel is very, nice, clean and the staff are great. It truly meets the Sheraton's high standard. Location is very nice and quiet and close to Costco, and other restaurants. What's nice is there's an outdoor bar in the summer, amenities are great too.

2026-06-21 • via Tripadvisor
K
Kimberly • family_with_children • ca
10
Pros:

Fantastic stay! The room was clean, comfortable, and inviting, and the staff were friendly and helpful. We felt welcomed from the moment we arrived and thoroughly enjoyed our visit. We would definitely stay here again.

2026-06-21 • via Nuitee
J
Jamie • family_with_children • ca
10
2026-06-08 • via Nuitee
T
Tia-hanna • solo_traveller • ca
10
2026-05-29 • via Nuitee
T
Thomas • couple • ca
7
2026-05-28 • via Nuitee
J
Jeff • solo_traveller • au
8
Pros:

Cleanliness and room space were great, bed was excellent as were the pillows.

Cons:

Hot tub was dangerously hot in our opinion. There was no way to tell what the temperature was or even slightly turn it down. Sauna and pool were.excellent.

2026-05-22 • via Nuitee
A
agnes • family_with_children • ca
10
Pros:

Great location for sure we will come back again

2026-05-18 • via Nuitee
D
Diane • extended_group • ca
10
2026-05-18 • via Nuitee
J
John • solo_traveller • ca
8
2026-05-18 • via Nuitee
C
Colin • solo_traveller • gb
8
2026-05-14 • via Nuitee