Courtyard by Marriott Buffalo Amherst/University

Hotels
•
Courtyard by Marriott
8 (343 reviews)
4100 Sheridan Drive , Buffalo , US
+1 716-626-2300

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Clean room
Cons:
Poor cleanliness
Amenities not as advertised

Categories

Cleanliness
7.58
Multiple reviews mentioned dirty rooms and stained towels, leading to a lower score.
Service
9.55
Staff received praise in several reviews for being friendly and accommodating.
Location
9.09
Several reviews noted the convenience of the location near the airport and points of interest.
Room Quality
8.04
While some rooms were deemed fine, others were noted for having issues like sunken mattresses.
Amenities
7.57
Numerous complaints about the pool being out of service and lack of breakfast options.
Value for Money
7.03
Many reviews felt that the price point did not justify the overall experience.
Food and Beverage
6.58
Comments about inadequate food offerings and the need to pay for coffee contributed to a lower score.
Overall Experience
8.55
Despite several complaints, positive sentiments from some guests indicate a decent overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:26

Property Description

Spacious and Functional Rooms
The Buffalo Courtyard offers spacious rooms that provide a perfect blend of comfort and functionality, ensuring a relaxing stay for every guest.

Convenient Location and Easy Access to Attractions
Situated just minutes away from Buffalo city centre and in close proximity to the Buffalo Niagara International Airport, our hotel provides easy access to popular local attractions such as Niagara Falls, Buffalo Zoo, and Buffalo Museum of Science.

Delicious Dining Options
Start your day right with a healthy breakfast at our buffet or indulge in a dish cooked to order. Our dining options are designed to cater to your preferences and ensure a satisfying culinary experience during your stay.

Experience comfort, convenience, and modern amenities at the Buffalo Courtyard. Book now for an unforgettable stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BUF

Location

Guest Reviews

8
Based on 343 reviews
Cleanliness: 7.58
Service: 9.55
Location: 9.09
Room Quality: 8.04
Amenities: 7.57
Value for Money: 7.03
Food and Beverage: 6.58
Overall Experience: 8.55
M
Marcus • extended_group • us
5
not what I expected and my watch was stolen from my room at the last day
Pros:

The place was under renovation with a lot of dirt and items being moved in and out. early morning renovation noise as well

Cons:

The breakfast was included but the staff were not helpful at all

2026-09-17 • via Nuitee
A
April • solo_traveller • us
7
Great staff & comfortable room. Great location.
Pros:

Location, & very helpful staff.

Cons:

Hotel was going thru some updating & rehabbing, so there was a lot of loud banging during daytime hours. Also, outside of hotel had lots of construction debris as a result. I'm sure this will only be a temporary issue.

2026-09-07 • via Nuitee
D
Donald • solo_traveller • ca
10
Pros:

Very clean and modern furniture.

2026-09-06 • via Nuitee
C
Chuck • solo_traveller • us
1
2026-09-05 • via Nuitee
J
Jeanne • couple • us
3
Staff was great, never heard from manager as requested
Pros:

The room was recently renovated. There was splatters on the wall in the bathroom and possible mold on the ceiling. The shower head was not set in a way that it could hit a body, only my head. I had to hold it in my hand to clean up.

Cons:

Bathroom was unacceptable

2026-08-26 • via Nuitee
K
Karen • family_with_children • us
5
Pros:

Location was good.

Cons:

Would like to have known the hotel was under construction. It was very loud. Didn’t eat breakfast because it wasn’t included, so went out to eat.

2026-08-22 • via Nuitee
J
jordym665 • Family
2
Very Disappointing Stay — Multiple Issues That Should Have Been Addressed
Pros:

Unfortunately, our stay at the Courtyard Marriott was extremely disappointing. In fact, when we arrived, there were already guests in front of us at the front desk asking for refunds, and guests behind us were also expressing concerns. That should have been an immediate red flag, and unfortunately, our experience confirmed many of the same concerns.

There was construction taking place at the hotel that woke us up, yet this was never disclosed to us before or upon arrival. Had we known there would be disruptive construction during our stay, we would have seriously reconsidered booking. Guests should be given advance notice about significant construction and noise.

The room itself also had multiple basic maintenance and housekeeping issues. There was no body wash provided, the shower drain did not work properly, and there were large, noticeable water spots on the ceiling. Neither of the bedside table lamps worked because there were no light bulbs in them.

Any one of these issues might be understandable on its own, but having this many problems in a single room is unacceptable. Combined with the undisclosed construction and the number of other guests we saw requesting refunds when we arrived, the entire experience left a very poor impression.

I understand that things can go wrong, but this room and the overall stay simply did not meet the standard I would expect from a Marriott property. At a minimum, the hotel needs to improve its communication regarding construction and take much greater care with basic room maintenance and housekeeping.

2026-08-08 • via Tripadvisor
F
Francesca • family_with_children • us
8
If you like to be conveniently located, yet off the beaten path, this is a great place.
Pros:

Staff was friendly, accommodating, helpful and generous. Room was clean, quiet and well laid out. Food options in cafe were very good and lots of good seating options. Hotel was off the commercial areas and set away from hubbub despite being just off highway and easily accessible.

Cons:

There was construction going on in the hotel and loud-ish workers to walk past but surprisingly once I closed my door, it was very quiet at the end of the hall. The construction unfortunately resulted in limited rooms so by the time I arrived late the first night of my reservation, my room was not available and I was sent to a sister hotel for the first night. I am flexible, so it was ok. Also I had booked through booking.com and not the hotel so it is unclear if this would have happened had I booked directly through the hotel. The hotel was accommodating and very generous, refunded my first night rate, and negotiated a very low rate at the other hotel. I returned the 2nd night and discussed my experience. Because of the inconvenience, they offered me a dinner voucher and issued me a complimentary breakfast for the next day. They also offer water and treat at check-in. Just nice touches. The room was great yet streetlamps from a parking lot beyond the adjacent vacant lot came directly into the room forcing me to use the blackout curtains. This is more a room location issue. Right now, the adjacent lot shows a for sale sign; I suspect there will likely be construction in the future of another hotel. The hotel itself though was great and the staff gave me great recommendations and were super friendly and a pleasure to talk with. Despite the construction, I valued the staff and room and do plan to stay again.

2026-08-04 • via Nuitee
J
John • couple • us
1
Will never stay at this location ever again. Mgt nor staff did nothing to resolve issues
Pros:

Proximity to my destination

Cons:

Poor mgt poor staff room conditions deplorable no towels room was never cleaned ac did not work in two rooms mgt no where to be found staff had no clue what was going on and did nothing to rectify the matter premises filthy trash every while doing a remodel but fixtures where every where

2026-08-03 • via Nuitee
M
Melissa • solo_traveller • us
10
2026-07-15 • via Nuitee
S
scbeaches • Business
8
decent
Pros:

decent parking, clean, but room/linen smelled like smoke. market and coffee/cafe downstairs.

2026-07-09 • via Tripadvisor
T
Tutu • solo_traveller • us
10
Pros:

Starbucks

Cons:

Nothing

2026-07-07 • via Nuitee
D
David • solo_traveller • ca
9
We were very pleased with the hotel
Pros:

Outdoor fireplace

Cons:

Breakfast

2026-07-04 • via Nuitee
A
Alissa • couple • us
9
Staff was outstanding
Pros:

Pool needs paint

Cons:

No free breakfast

2026-07-01 • via Nuitee
K
Kathleen • family_with_children • us
10
The staff made our trip so delightful!
Pros:

Terriffic staff! Scott the manager & all the managers and the breakfast staff, especially! Could not have been better for our family group!

Cons:

Can't think of anything.

2026-06-26 • via Nuitee
T
Thrinath • family_with_children • us
1
Pros:

The hotel name.

Cons:

The shower curtain had poop on it. Disgusting place.

2026-06-21 • via Nuitee
K
Kavita • couple • us
10
2026-06-16 • via Nuitee
C
Charles • solo_traveller • us
10
2026-06-15 • via Nuitee
B
Brian • couple • us
10
2026-05-29 • via Nuitee
A
AMARTYA • couple • sa
10
Memorable stay
Pros:

Peaceful,
Cosy
Amenities are good
Close to the airport

2026-05-24 • via Nuitee