White Horse & Griffin

Unprofessional & completely uninterested staff at check-in. We felt as though we were an inconvenience.
Upon asking about the lack of hot water for a shower, we were told to let it run & it will eventually come through & a facetious comment about it being a 16th century building & it takes a little time!.....wasn't aware that they made combi-boilers in the 16th century.....😏

It didn't feel clean the room I was in felt damp and unclean very basic

Box skirt around bed was dirty and extra satin quilt on the bed had holes in it. Coffee making facilities hadn't been checked and no milk supplied. Lock to the room was horrendous to open and shut, thought we were going to stuck inside. Door to the room rattled all night and continously woke us up. One of the bathroom window panes was not supported at the bottom as the wood was rotten and had cm open gap. Breakfast was okay but not cooked well. Never once asked if everything was fine or were we enjoying our stay and breakfast

The room was in the attic which we knew when we booked but with the rooms below we could hear every conversation (word for word!) and even the kettle boiling, so we had disturbed sleep all night and then in the morning. We had the worse night sleep. The toilet seat was badly stain and should have been replaced with the bathroom needing updating. It felt clean in the room and the communal areas but the banisters just need a wipe.

Wasn't as clean as we would have liked and getting a bit tired. But given the location and other good points, was good value for price we paid.

Staff absolutely not interested that I had mobility issue this was questioned at booking regarding lowest floor to accessible issues too high to walk. they said 3 flights to climb! Friend was in a mobility scooter!! The room bit tired and very dirty in my eyes compared to older inns stayed in. Drink tray had debris in it, tables dirty, plugs used extension leads hanging down, the toilet was disgusting in that the fixings were rusted and look awful plus the bath had stains in it not very pleasant. The bed valance was stained. The man who booked us in not bothered no names, so miserable and unhelpful not interested about concerns and was quite flippant ln his reply about my concerns . Will absolutely never recommend staying over. The only person nice was the waiter who served us breakfast he was pleasant anc attentive.

They forgot to leave milk in room for teas coffees and there was no hairdryer in room I could see. After doing a 25 km walk just needed to rest. The reception phone number wasn't in room and they didn't answer anyway. Had the smallest coffee for breakfast . They should have asked if it was to liking- personally hate fried bread!...but staff rushing doing other things...obviously short staffed ...would rather spend hard earned cash and stay in hotel.

Pillows were inadequate. Noisy toilet cistern. Shower head not stable.. Stairs to the top floor steep and no assistance offered by staff for heavy case. Chairs in dining room not comfortable.

Nothing..if I was to be really fussy, the room could have done with a fresh lick of paint, but not a big issue.

Rooms need refurbishing, bed was lumpy , pillows very poor

Although the room was clean the carpet could do with replacing

More attention could be given to the cleanliness of the bedroom and bathroom eg dusty lamp shades and cobwebs in some corners. Although the room was a good size providing everything necessary, the paint work was tired and would benefit from repainting.