Caladh Inn

Hotels
7.4 (1010 reviews)
11 James Street , Stornoway , gb

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent food options
Friendly staff
Good location
Cons:
Small room size
Pricey for room quality

Categories

Cleanliness
7.81
Most reviews indicated rooms were clean.
Service
8.28
Friendly and helpful staff frequently mentioned.
Location
8.32
Many reviews praised excellent central location.
Room Quality
6.27
Some reviews noted small room size and claustrophobic feeling.
Amenities
6.8
Standard amenities available, but not all were highlighted.
Value for Money
6.26
Some reviews felt it was expensive for what was received.
Food and Beverage
8.31
Highly praised for breakfast and dinner options.
Overall Experience
7.18
General satisfaction with a few aspects needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:34

Property Description

Convenient Location
Located just half a mile from Stornoway Lewis Ferry Terminal and less than 3 miles from Stornoway Airport, Caladh Inn offers easy access for travelers.

Dining Experience
Indulge in a mix of traditional Scottish dinners and international cuisine at our restaurants. The Eleven Bar provides a diverse selection of beverages from around the world.

Nearby Attractions
Explore Stornoway town center, visit Stornoway Golf Club, and take a short 5-minute drive to the historic Lews Castle, all within close proximity to the hotel.

To experience the perfect blend of convenience, dining, and local attractions, book your stay at Caladh Inn today.

Important information:

When booking for more than 6 rooms different policies will apply:
Full Group Cancelation Policy:
Over 28 days prior to arrival - nil
14 to 28 days prior to arrival - 50% of agreed charge for group numbers booked
7 to 13 days prior to arrival - 75% of agreed charge for group numbers booked
Under 7 days prior to arrival - 100% of agreed charge for group numbers booked
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYY

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 1010 reviews
Cleanliness: 7.81
Service: 8.28
Location: 8.32
Room Quality: 6.27
Amenities: 6.8
Value for Money: 6.26
Food and Beverage: 8.31
Overall Experience: 7.18
M
Melissa family_with_children gb
10
Amazing!
Pros:

The staff were very friendly, we didn’t not get the name of the lady who checked us in but she was amazing. She went the extra mile to ensure we were comfortable. Also the breakfast was lovely and a very good variety available. So thank you so much!!

Cons:

Nothing!

2026-07-25 via Nuitee
F
Fraser couple gb
7
Overall great stay good food next door, comfy bed and great bathrooms.
Pros:

Central in town with good parking. Great sized room with great shower and bath. Friendly welcoming and accommodating staff. Great job to all staff.

Cons:

Our room was internal and only had a sky light which we couldn’t open, room was a little to hot for me and my partner, radiator was turned down but couldn’t switch off, and no window to vent that heat out, it was pretty stuffy.

2026-07-22 via Nuitee
O
O3191EWbriank Couples
8
Closer to town, great staff
Pros:

We stayed there for three nights during the very unseasonably hot weather. It was very hot at night due to the kitchen ventilation duct being outside the window. The staff tried very hard to help with a fan which helped a bit. On the last night the manager was able to open the window fully and had the kitchen ventilation stopped as early as possible. This made a big difference.
The room itself was comfortable although the furnishings were a little tired. The bed was clean and comfortable. The breakfast was very good.
The outstanding part of the stay was the staff who could not have been more friendly and helpful.

2026-07-20 via Tripadvisor
C
Cathie4616 Couples Inverness, Scottish Highlands, Scotland
10
SUPERB STAY AGAIN!!
Pros:

Location is perfect, short walk into town, great atmosphere in the place, rooms are immaculate and comfortable , tea & coffee, it’s a well maintained hotel, quiet area especially for the rooms to the back. Restaurant is buffet, you won’t get better food anywhere.
Plenty free parking around the hotel.
Receptionist was very welcoming on arrival, as was all the staff we came across. It’s not our first time in this hotel, we will be back.

2026-07-19 via Tripadvisor
A
AmbulanceDriver81 Business
10
Top service
Pros:

We booked a 2 course buffet dinner for 40 people and I cannot speak highly enough of the team that evening. Nothing was a problem and the service was excellent. Big shout out to Kevin and Amy

2026-07-16 via Tripadvisor
V
Volker couple de
4
Cons:

Der Preis steht in keinerlei Verhältnis zur Ausstattung. Bei 400€ pro Nacht erwartet man einiges mehr.
Ein Hotel, das seine besten Jahre schon lange hinter sich hat.
Frühstück: zwar große Auswahl, jedoch geringe Qualität. Der Frühstücksraum ist sehr dunkel.

2026-07-16 via Nuitee
S
SIN ABIZANDA solo_traveller es
8
Pros:

El personal y la ubicación del hotel

Cons:

El precio

2026-07-14 via Nuitee
U
Uwe Kleinjung extended_group de
8
Pros:

Das Hotel liegt günstig, Zimmer und Bad waren sauber und gut ausgestattet, Das Bett war in Ordnung

2026-07-14 via Nuitee
C
Carole solo_traveller ch
7
Pros:

Gentillesse du personnel

Cons:

Le lit qui bouge beaucoup et trop mou, pas confortable pour y dormir à deux

2026-07-13 via Nuitee
R
Richard solo_traveller gb
6
Pros:

Convenient location for the ferry.

Cons:

Windowless room, unattractive cafeteria

2026-07-13 via Nuitee
G
Gordon couple gb
8
2026-07-12 via Nuitee
V
Vince solo_traveller gb
10
Pros:

The staff were very helpful. The manager put my motorcycle inside to keep it safe. All the amenities were excellent including the power shower.
Bed was so comfortable and all bedding was perfect.

Cons:

Nothing. Can't fault this accommodation. Really close to the ferry terminal.

2026-07-12 via Nuitee
L
Linda couple gb
3
2026-07-11 via Nuitee
S
SuzieCWright Solo travel
10
Exemplary Service and Dining
Pros:

The Staff here made the whole experience truly wonderful. Ros, Shannon, Katy, Abigail and Leanne all proved exemplary in their hosting and Customer Service skills, listening carefully and making adaptations as needed. The food served for breakfast and evening meal was absolutely delicious, hats off to the chefs and kitchen staff too!

2026-07-10 via Tripadvisor
L
Louise solo_traveller gb
7
Pros:

Reception staff really nice

Cons:

Bedding and sheets felt cheap

2026-07-10 via Nuitee
S
Suzanne solo_traveller gb
7
The Staff here made the whole experience truly wonderful and the food delicious.
Pros:

The Staff here made the whole experience truly wonderful. Ros, Shannon, Katy, Abigail and Leanne all proved exemplary in their hosting and Customer Service skills, listening carefully and making adaptations as needed. The food served for breakfast and evening meal was absolutely delicious, hats off to the chefs and kitchen staff too!

2026-07-10 via Nuitee
C
Caroline solo_traveller fr
5
2026-07-08 via Nuitee
C
Compass58660795452 Family
10
A short family stay.
Pros:

We would like to say a big thanks to all at Caladh Inn for making us so welcome and settled . Across for a short stay to visit family , they kindly accommodated us and our little dog in a wonderfully spacious great value twin room. All amenities that were needed and lovely Harris Tweed decor, our room for July was so warm and cosy ,the day temps were very nice for Lewis , windows were wide open but a great sleep was had. Weirdly Lewis has less seagulls than where we are , so so no noise from them , it was very peaceful even for been close to the town centre.
Just round the corner from the ferry terminal , it is a great location to quickly arrive at and settle in with great parking provided. The restaurant and bar / breakfast room are very well provisioned with really ,really great food (the fresh Lewis air will boost that appetite) and all staff attend to your needs very efficiently and politely that makes it a pleasant atmosphere to be in , a really great group that makes you feel part of their family.
And your dog is welcome to join you everywhere, just remember to tidy up after them, there is a grass zone in the parking bay , but be responsible if you do take a dog not to ruin it for others, by being ignorant to the generosity of the hosts at the Caladh Inn , allowing you to take you furry friend on trips with you.
Don't abuse it and then lose it.
There are appropriate bins across from the carpark to dispose of such things.

To all at the Caladh Inn
Ceud mile taing.

2026-07-07 via Tripadvisor
A
alanrl19 Couples
2
I'll not be back...
Pros:

TINY room, with only a few small drawers for storage, NO hanging space whatsoever, not even a hook to hang a jacket, and no floor space for luggage either. How anyone could cope in this room for more than one night, and with anything more than a very small bag, I have no idea. Why would anyone design a newish hotel with rooms this small? The architect should be made to spend a week in the room ...and this room was not cheap. And the pillows were cheap and hard...

2026-07-06 via Tripadvisor
A
Alan couple gb
3
Tiny inadequate room - we'll not be back.
Pros:

Staff friendly and helpful. The restaurant was fairly good for dinner and buffet breakfast.

Cons:

TINY room, with only a few small drawers for storage, NO hanging space whatsoever, not even a hook to hang a jacket, and no floor space for luggage either. How anyone could cope in this room for more than one night, and with anything more than a very small bag, I have no idea. Why would anyone design a newish hotel with rooms this small? The architect should be made to spend a week in the room. One tiny window with a view of some kind of duct ...and this room was not cheap. And the pillows were cheap and hard...

2026-07-06 via Nuitee