Caladh Inn

Hotels
7.4 (976 reviews)
11 James Street , Stornoway , gb

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent food options
Friendly staff
Good location
Cons:
Small room size
Pricey for room quality

Categories

Cleanliness
7.81
Most reviews indicated rooms were clean.
Service
8.28
Friendly and helpful staff frequently mentioned.
Location
8.32
Many reviews praised excellent central location.
Room Quality
6.27
Some reviews noted small room size and claustrophobic feeling.
Amenities
6.8
Standard amenities available, but not all were highlighted.
Value for Money
6.26
Some reviews felt it was expensive for what was received.
Food and Beverage
8.31
Highly praised for breakfast and dinner options.
Overall Experience
7.18
General satisfaction with a few aspects needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:34

Property Description

Convenient Location
Located just half a mile from Stornoway Lewis Ferry Terminal and less than 3 miles from Stornoway Airport, Caladh Inn offers easy access for travelers.

Dining Experience
Indulge in a mix of traditional Scottish dinners and international cuisine at our restaurants. The Eleven Bar provides a diverse selection of beverages from around the world.

Nearby Attractions
Explore Stornoway town center, visit Stornoway Golf Club, and take a short 5-minute drive to the historic Lews Castle, all within close proximity to the hotel.

To experience the perfect blend of convenience, dining, and local attractions, book your stay at Caladh Inn today.

Important information:

When booking for more than 6 rooms different policies will apply:
Full Group Cancelation Policy:
Over 28 days prior to arrival - nil
14 to 28 days prior to arrival - 50% of agreed charge for group numbers booked
7 to 13 days prior to arrival - 75% of agreed charge for group numbers booked
Under 7 days prior to arrival - 100% of agreed charge for group numbers booked
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYY

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 976 reviews
Cleanliness: 7.81
Service: 8.28
Location: 8.32
Room Quality: 6.27
Amenities: 6.8
Value for Money: 6.26
Food and Beverage: 8.31
Overall Experience: 7.18
1
128claire couple gb
8
Good value for money, good location
Pros:

Middle of Stornaway so could walk into town for dinner. Staff were friendly.

Cons:

Room had no windows only a skylight, this was not clear on booking and the room was quite claustrophobic.

Restaurant was a bit like a school dining room but the food was very good so it was just lacking ambiance.

2026-06-18 via Nuitee
C
Christopher solo_traveller gb
8
The hotel was fine, I stayed over for just one night to.so didnt eat or drink at the hotel.
Pros:

Property comfortable and clean. Bedroom and shower good. Reception staff helpful.

2026-06-14 via Nuitee
S
stuart couple au
8
2026-06-12 via Nuitee
E
Eric couple au
9
2026-06-11 via Nuitee
L
Lorna solo_traveller gb
8
2026-06-10 via Nuitee
E
Erich solo_traveller de
9
Pros:

Höfliches und zuvorkommend Personal

2026-06-10 via Nuitee
R
Rudolf couple de
7
Für eine Vorabendübernachtung für die Fähre ausreichend
Pros:

Die Lage direkt am Fährhafen ist unschlagbar

Cons:

Die Zimmer sind in die Jahre gekommen und der Wasserdruck ist minimal

2026-06-07 via Nuitee
V
Veronica couple gb
10
Pros:

Close to port

Cons:

To turn the shower on was very hard to turn.

2026-06-05 via Nuitee
F
Francis solo_traveller gb
8
Good, but could be better
Pros:

Good choice at breakfast. Friendly staff.

Cons:

The room (15) had plenty of drawers to put clothes in but NO hanging place, not even a coat hook. As everyone coming to Lewis is almost certain to bring a jacket, that seems perverse. There was plenty of space for a hook and a couple of hangars.

2026-06-05 via Nuitee
G
grahambF2458QD Solo travel
8
a conveniently located hotel
Pros:

The receptionist was friendly and efficient. The room was clean and comfortable, but the mattress on the bed was rather soft.

2026-06-03 via Tripadvisor
R
rayrU313XR Couples Frigiliana, Province of Malaga, Andalucia
6
Not room 12
Pros:

Welcoming reception but initially given room 12 - absolutely unacceptable, shouldn’t be given to a dog. Tiny, dark, hardly any natural light, noisy air con right outside the window, view of wall 10ft away, ironing board propped against wall in the corner. Should not be offered as a guest room at any price. Fortunately helpful receptionist was able to change our room to much more acceptable room 5. Clean comfortable and light, Food in Eleven restaurant was very good standard, fish skewer particularly good. Staff helpful and friendly.

2026-06-03 via Tripadvisor
K
Kim28124 Family
8
Clean, centrally located to shops and restaurants. Book with confidence
Pros:

A very nice hotel with friendly staff, centrally located and within walking distance of shops and restaurants. The hotel has a restaurant but we did not eat there. The staff were exceptionally friendly and gave us several restaurant recommendations. They also have an elevator, which is a bonus one doesn’t take for granted when traveling in the UK. I would recommend it for the location, cleanliness, and friendliness of the staff.

2026-06-01 via Tripadvisor
S
STEVE couple gb
10
Pros:

Excellent location with externally friendly and helpful staff

2026-06-01 via Nuitee
H
Hilary solo_traveller gb
3
Very overpriced
Pros:

Reception staff pleasant. Location good - near ferry terminal.

Cons:

Very overpriced. Our room looked out onto a block wall. Windows didn't open far enough to cool the room down. The restaurant was like a works canteen. Our meal - a jambalaya- was mediocre at best

2026-05-30 via Nuitee
P
Patricia solo_traveller de
9
Pros:

Schönes Hotel, liebevoll eingerichtet mit Harris Tweed. Möglichkeiten für Frühstück und Abendessen vorhanden. Zentrale Lage, nahe dem Hafen. Städtchen gut zu Fuß zu erobern.

2026-05-28 via Nuitee
L
Liza M1 solo_traveller gb
5
Pros:

Most s
taff were friendly and welcoming

Cons:

I was offered a windowless room. Another guest was kind enough to change with me. The young girl on the desk and the manager weren't helpful. I've stayed there 6 times over the last 8 years for work. Niver been given a, windowless room before.

2026-05-26 via Nuitee
K
Kim solo_traveller gb
7
Pros:

Very convenient quiet and comfortable. Staff very friendly.

Cons:

Breakfast was ok but could have been a bit better stocked with bread and pastries.

2026-05-23 via Nuitee
L
luigino solo_traveller it
6
Pros:

La posizione

Cons:

La stanza senza finestre, solo con lucernale in alto che nn si poteva aprire, nn va bene

2026-05-22 via Nuitee
M
murdoc2026 Family
10
Overnight stay
Pros:

Central location to the town, friendly and helpful staff food was good bedroom was cosy and clean would return again when next in the area

2026-05-21 via Tripadvisor
C
Curiosity35749119436 Solo travel Bath, Somerset, England
8
Fine fellows
Pros:

Had to slum it in here as my usual 5* fare was fully booked out for the season, blooming tourists! The rooms are fairly basic and rather small, especially for a gent of my measure. However, it would be ungentlemanly of me not to mention that the staff were very friendly and accomodating, and the large lad breakfast buffet had me singing hallelujah!

2026-05-21 via Tripadvisor