MUR Neptuno Gran Canaria - Adults Only

Hotels
8.7 (1158 reviews)
Avenida 8 de Marzo, 29 , Playa del Ingles , ES
+34 928 77 74 92

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Free

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Nice location
Cons:
Noise from nearby areas
Dated rooms and amenities

Categories

Cleanliness
8.41
Several reviews indicated issues with noise and overall condition, impacting cleanliness perception.
Service
9.38
Multiple reviews praised the friendly and helpful staff.
Location
8.92
Location was highlighted as perfect and well-situated, although some noise issues were noted.
Room Quality
8.37
Room quality was mentioned favorably, but some rooms were viewed as dated.
Amenities
8.4
Some amenities like the gym were described as subpar and outdated.
Value for Money
8.86
Generally seen as good value, though some reviews expressed concerns about declining quality.
Food and Beverage
8.41
Breakfast was generally good, but dining received mixed reviews.
Overall Experience
8.88
Overall experience was generally positive with joyful stays but tempered by some criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:04

Property Description

Luxurious Adults-Only Hotel

Modern Rooms with Balconies
All rooms at Neptuno feature free Wi-Fi, satellite TV, and a private balcony. Enjoy the comfort of air-conditioning and the convenience of a hairdryer in the bathroom.

Relaxing Spa and Entertainment
Indulge in the hotel's spa facilities including a sauna, Turkish bath, and gym. The heated swimming pool is perfect for a dip year-round, and live music at the bar adds to the vibrant atmosphere.

Convenient Amenities and Services
Benefit from a 24-hour reception, tour desk, and free on-site parking. Explore the area with ease by renting a car, or perfect your swing at the nearby Maspalomas Golf course.

Book your stay at Neptuno now for an unforgettable adults-only getaway.

Important information:

Please note that full payment of the reservation is due upon check-in. Guests with a nonrefundable rate must paid the remaining 50% of the reservation upon arrival.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LPA

Location

Guest Reviews

8.7
Based on 1158 reviews
Cleanliness: 8.41
Service: 9.38
Location: 8.92
Room Quality: 8.37
Amenities: 8.4
Value for Money: 8.86
Food and Beverage: 8.41
Overall Experience: 8.88
S
Sander • solo_traveller • nl
9
2026-09-19 • via Nuitee
A
Alvaro • solo_traveller • us
8
Pros:

I liked the location, very central and close to everything and the fact that it is adults-only is key. The breakfast offers a variety of local and international flavors.

Cons:

I didn't like the pool hours; I suggest extending them until 10 PM so guests can enjoy the pool during the cooler hours of the afternoon.

2026-09-15 • via Nuitee
Y
Yasin • solo_traveller • fr
9
Parfait pour l’emplacement et le rapport qualité prix.
Pros:

L’emplacement, la propreté et le rapport qualité prix

Cons:

Un peu vieillot que les équipement.

2026-09-14 • via Nuitee
E
Enrico • extended_group • it
9
Pros:

Hotel molto Bello!Ben strutturato e ben arredato sia all'interno che all'esterno e tutti gli ambienti sempre puliti con un personale sorridente e gentilissimo.La camera pulita tutti i giorni con il cambio asiugamani giornalmente.La zona piscina molto ampia e pulita con il bar comodo per fare qualche consumazione (avevo trattamento all-inclusive).Poi piacevole sorpresa tre canali italiani in tv (Rai) sarebbe bello averne qualcuno in più ma non si può avere tutto 😅.Comunque ci tornerò di sicuro!

Cons:

Non posso lamentarmi di nulla come già detto ma ahimè da italiano il cibo è un pò una pecca.Certo c'era sempre un pò di tutto ma a parere mio segue forse un pò troppo i canoni tedeschi (che erano la maggior parte dei clienti)ma è solo un mio pensiero mangiare ce n'è ma dovevo girare un pò per trovare qualcosa che mi piacesse o comunque farmelo andar bene.

2026-09-14 • via Nuitee
M
Miguel • solo_traveller • es
6
Pros:

Personal amable, habitaciones espaciosas y cómodas

Cons:

Necesifa una renovación y mejorar la accesibilidad

2026-09-12 • via Nuitee
M
Martin • solo_traveller • gb
10
This is an quality hotel in a superb location providing excellent facilities and outstanding service
Pros:

This was my second visit this year and it excelled my earlier visit. This time I enjoyed the Buffet Lunch and Dinner. Both exceptional. Incredible vale for money and superb variety.

Cons:

Not having easy access to a power point adjacent to the bed.

The other guests who ignored hotel advice not to lay claim to sun loungers.

2026-09-11 • via Nuitee
P
Pedro • solo_traveller • pt
6
Pros:

Os funcionários são espetaculares.

Cons:

Conheço o hotel a uns 14 anos. Continua igual. Necessita de obras. O preco perante os servicos que prestam é elevado. Os almoços e os jantares ano após ano são sempre iguais. Menos variedade.

2026-09-06 • via Nuitee
F
Fabrice • solo_traveller • fr
7
2026-09-06 • via Nuitee
J
Jozef • solo_traveller • gb
3
Basic
Pros:

Clean

Cons:

Shower tray had a giant crack/spilt which was filled with silicone. It was that bad the shower tray should have been replaced. Not the standard toilet f a 4 star hotel

2026-09-05 • via Nuitee
P
Piotr • solo_traveller • pl
1
Hotel staroswiecki
Pros:

Bkiskosc Yumboo

Cons:

Reguly hotelu. Zakaz materacow w wodzie. Zakaz picia drinkow siedzac na brzegu basenu. Zakaz ubierania szerokiwgo tank top na kolecje. Oszulane drinki w barze. Arogancka obsluga

2026-09-05 • via Nuitee
C
Claire • solo_traveller • ch
1
Gehe ich nicht wieder hin.
Pros:

Das Service-Personal ist sehr freundlich.

Cons:

Ich habe Schimmlige Bettwäsche erhalten und ein neu gekauftes T-Shirt wurde wohl mit der Bettwäsche entsorgt. Vom Hotel kam eine Entschuldigung und das wars.

2026-09-03 • via Nuitee
A
Allan • solo_traveller • es
6
Pros:

No problem getting sun beds around pool

Cons:

If you have mobility problems you could find it difficult

2026-08-29 • via Nuitee
D
DiegoJSM • solo_traveller • es
8
2026-08-28 • via Nuitee
A
Adeline • couple • fr
10
2026-08-24 • via Nuitee
A
Andrea • solo_traveller • it
7
Pros:

Buona la ristorazione

Cons:

Poca cortesia del personale soprattutto il personale della reception

2026-08-23 • via Nuitee
M
Massimiliano • solo_traveller • it
10
Súper
Pros:

Position, kindness, great improovements during the years.

Cons:

Great cusine even if I’d give more space to onion and garlic - free dishes.

2026-08-21 • via Nuitee
G
Gnoffo • solo_traveller • be
10
2026-08-19 • via Nuitee
G
Gary • solo_traveller • gb
10
2026-08-16 • via Nuitee
M
Mauro • solo_traveller • it
9
Ottimo!!
Pros:

Cortesia, efficienza, e pulizia.,

Cons:

Avevo un all inclusive, nel buffet del pranzo un po ripetitivo, niente da eccepire per colazione e cena.

2026-08-16 • via Nuitee
E
Eduardo • couple • es
9
Estancia corta, pero muy buena.
Pros:

El personal, la ubicación, el aparcamiento, el desayuno…

2026-08-14 • via Nuitee