The Moran CITYCENTRE

Hotels
8.5 (778 reviews)
800 Sorella Court North , Houston , US
+1 713-973-1600

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Very clean rooms
Great views
Friendly/professional staff
Spacious rooms
Convenient for local restaurants and activities
Cons:
Slow check-in / understaffed front desk
Delayed delivery of extra pillows / limited pillow quality
Occasional power outages / lights out for hours
Beds/pillows not very comfortable for some guests
Perceived high price / value concerns
Paid breakfast

Categories

Cleanliness
9.5
Consistently praised across reviews as "extremely clean" and "clean room"; multiple guests highlighted cleanliness of rooms and facilities.
Service
7.5
Mixed: staff described as friendly and professional but several complaints about slow check-in, long waits for pillows, understaffed front desk and inconsistent room service responsiveness.
Location
9.5
Overwhelmingly positive — many guests call the location exceptional, convenient with nearby restaurants/shops and great views; a clear strong point.
Room Quality
8.5
Generally comfortable and spacious with great views, but some issues reported (thin pillows, beds not very comfortable, one room had no hot water which was promptly resolved).
Amenities
7.5
Mixed: facilities described as good, but notable negatives include at least one multi-hour power outage and some common areas needing attention; overall decent but inconsistent.
Value for Money
7
Some guests felt the hotel was pricey for what was offered (Dutch review explicitly noted price/quality imbalance); paid breakfast and amenity shortcomings reduce perceived value.
Food and Beverage
9
Limited explicit commentary but breakfast was mentioned (though paid); no major complaints about quality reported and overall tone around F&B is neutral-to-positive.
Overall Experience
9.5
Overall very positive: many guests would recommend and return, citing location, cleanliness, views and friendly staff despite some service/amenity hiccups.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Luxurious Accommodations

Indulge in upscale comfort at The Moran CITYCENTRE, situated in the vibrant Energy Corridor. Each room boasts a 49-inch LED TV, complimentary WiFi, and a cozy work desk. Slip into a plush bathrobe provided for your relaxation.

Relaxation and Recreation

Unwind at the outdoor lounge by the fireplace in our on-site bar or take a refreshing dip in the outdoor pool. Pamper yourself at the spa or maintain your fitness routine at the well-equipped gym. Our attentive staff is at your service with 24-hour room service, doorman, and bellman services.

Convenient Location

Explore nearby upscale shopping and dining options or venture to Downtown Houston and sports venues just a short drive away. With George Bush International Airport in proximity, your journey to luxury begins at The Moran CITYCENTRE.

Important information:

Please contact the property for details in case you are booking 10 rooms or more.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Location

Guest Reviews

8.5
Based on 778 reviews
Cleanliness: 9.5
Service: 7.5
Location: 9.5
Room Quality: 8.5
Amenities: 7.5
Value for Money: 7
Food and Beverage: 9
Overall Experience: 9.5
N
Nariy • couple • us
9
2026-10-28 • via Nuitee
M
Michael • extended_group • us
10
2026-10-28 • via Nuitee
J
Janine • couple • us
8
2026-10-26 • via Nuitee
B
Braydy • couple • us
10
2026-10-14 • via Nuitee
T
Trevion • couple • us
2
I want a REFUND
Pros:

It was clean and nice. I enjoyed the area around it

Cons:

Our room was not ready when we checked in. I booked the room over a month In advance. We had an event to be at by 6pm. We were EXTREMELY late to our event bc we did not have a room ready. We didn’t get a room until after 5pm. We still needed to shower, get dressed, hair make up etc. I am extremely disappointed

2026-10-12 • via Nuitee
P
Pamela • solo_traveller • us
7
Pros:

Location

2026-10-12 • via Nuitee
K
Kimberrly Johnson-Byrd • solo_traveller • us
10
Pros:

Wonderful location,staff and facilities.

2026-10-08 • via Nuitee
H
Heide • extended_group • us
9
Would recommend!
Pros:

The property was extremely clean. The location was amazing. Multiple restaurants within walking distance. Live music was playing right outside the hotel on Friday night. Would definitely recommend this hotel and stay here again.

Cons:

2 thin pillows per bed. We had four ppl. We called for extra pillows and after dinner (over 2hours) they were still not delivered so I went down to the front desk and it took 10 minutes of waiting for them to give the pillows. Maybe they are short on pillows? It always took long to get help/check in. Appears not enough ppl working at the front desk.

2026-09-18 • via Nuitee
N
Natasja • couple • nl
8
Prima hotel maar vrij prijzig. Prijs kwaliteit niet helemaal in verhouding
Pros:

Ruime kamer en goed ontbijt. Parkeren was ook prima.

Cons:

Uitzicht

2026-09-16 • via Nuitee
J
Jonathan • solo_traveller • us
8
2026-09-14 • via Nuitee
C
Christopher • couple • gb
7
Very comfortable
Pros:

Convenience

Cons:

Not applicable

2026-09-14 • via Nuitee
M
Michael • solo_traveller • us
9
2026-09-13 • via Nuitee
S
Shanadra • solo_traveller • us
10
Great stay
Pros:

The location was great! It was conveniently located near the area where we had a lot of activities planned, which made getting around easy.

Cons:

Nothing

2026-09-10 • via Nuitee
P
Pamela • couple • us
10
2026-09-04 • via Nuitee
T
Thomas • extended_group • fr
2
2026-09-02 • via Nuitee
R
Raquenia • couple • us
10
2026-09-01 • via Nuitee
C
Chad • couple • us
8
2026-08-31 • via Nuitee
J
Jack • solo_traveller • gb
7
Pros:

Clean and great location.

Cons:

Powercut for a whole day and no compensation.

2026-08-29 • via Nuitee
W
William • couple • us
8
2026-08-28 • via Nuitee
O
orlando j • couple • us
9
Good stay!
Pros:

Location , ambient

Cons:

Beds , pillows not too much comfortable

2026-08-22 • via Nuitee