The Vines Hotel

The walk-in shower was a good size, but it was not really clean, and the tiled floor had grout missing.
I booked an evening meal for myself and my elderly mother, who has coeliacs, but when we got there, we were told that they had an event on so they could only offer scampi and chips, which my Mum could not have, or risotto. As we'd been out all day, we settled for what was offered, but the risotto was not at all good and the people coming in for the event were moving tables around and making so much noise that we had to move tables.
I would have made more sense not to take the booking. We weren't even given an apology.

Breakfast was of poor quality eg sausage and bacon

Rifiniture grezze, molto caldo, senza aria condizionata

Nothing

Evening restaurant menu was not available (Landlord did supply a bowl of Chilli).
Breakfast at 08:15 was too late for myself and other guests so I had to miss a breakfast.

Wardrobe space was rather limited for a four night stay. We only ate one evening meal, choice was limited and the food was average but we were informed that the dining facilities had only recently started, so room for improvement.

The carpet in the room was dirty and seemed not to have been vacuumed.

Recognize that I was searching for accommodations in Northern England along the Coast to Coast walk, and telling me that there are TWO BAMPTONS, reminding to choose the right one near the area where I had been walking and traveling. But I guess the technical skills of your AI generated booking system didn't have that capacity. A country like the UK has many place names that are similar--Richmond, Keld, etc. etc. Be nice if you could teach a few more skills for those who are not familiar with the geography of country where we are traveling. I suspect there are millions of people, and thousands who get misdirected and don't know until it's too late like me. Yes, you can give me a voucher for travel to compensate for your errors. After read just how many thousands of dollars I've spent at Booking.com.

Our room was quite shabby in need of decorating . Scuffed paintwork and shabby looking. The curtains were poor quality and very creased. Carpets were stained and looked dirty . Only one of the windows in our room opened. I

There was nowhere in the shower (shelf ) to put shampoo etc on , one of our rooms had a smell in the bathroom, the bar closes early and the host can be abrupt

nothing

The hotel is filthy, the rooms are disgusting, the electric car charger is broken, linen bins left everywhere, my room wasn’t big enough to swing a dead cat in, the boiler was in my room and made so much noise continuously. I paid the most out of 9 people and had the smallest room. The breakfast was dreadful, had to ask for food to be cooked longer, nothing was re stocked, broken windows, some rooms didn’t even have working main lights, one room had no remote and this wasn’t able to be replaced, one shower handle didn’t work, one shower didn’t have cold water, one shower flooded the bathroom, the carpet everywhere was absolutely disgusting, the carpet in the breakfast room is arguably unsanitary. Honestly avoid this hotel.

It's a shame there was no dinner service so we had to drive out to look for some dinner. Perhaps provide some suggestions/menus in the rooms to help with that.

I had 2 bedside lights 1 of which didn't work and a light above the mirror, only. The shower flooded the whole of the bathroom I slipped up and banged my hip and shin trying to get across the slippery wet floor to the bedroom to dry myself. I informed the hotel this morning regarding this. The door from the car park entering the breakfast area the carpet was was extremely dirty and covered in mud. This mess was there on Saturday and when we came down for breakfast on Sunday, NOTHING had been cleaned, considering it was the next day, and people were eating there I found it absolutely disgusting. Things on the buffet part of the breakfast were not replenished,no tea bags, orange juice or bread. There was no breakfast menu, we had to assume what the hot options were. The young girl serving assumed we all wanted a full English, (which was easier for them) this was only changed when some of our party asked questions. There was 9 in our party and we all got our hot breakfast at different times, which resulted in the person who was served first was waiting for the last person to finish. Which I think is totally unacceptable. Finally, this Hotel definitely does not warrant the price they charge for their facilities and certainly not their star rating. Unfortunately I will NOT be recommending this Hotel.

Mattress and pillow