The Vines Hotel

There was no breakfast on Sunday, in fact the whole Bar restaurant area was closed until 3pm. Apparently the duty employee failed to wake up and did not come in. We believe this is a breach of contract. Breakfast on Monday was only continental which we were not told beforehand.

The room was very comfortable but had a few cobwebs. I paid for Cooked breakfast which was unavailable because the chef was non existent which I was told on arrival and was very disappointed as I specially booked this hotel for that reason

Wasn’t informed when booking that there wasn’t any cooked breakfast, and on the Sunday morning no one turned up to do the continental breakfast leaving me and all the other guest very disappointed

Everything bar location

When we got there we was told no food. No cook no restaurant and no manager. I wasn’t told any of this and I booked in October 2025! Would have been nice to have an email explaining the circumstances of the business.

Bij aankomst 13.30 uur was het hotel gesloten en konden we pas om 15.00 uur terecht; Bij het inchecken kregen we te horen dat er alleen een continental breakfast te verkrijgen was en geen full English; verder waren er geen andere restaurant faciliteiten beschikbaar, geen kok aanwezig! We werden ondergebracht in een soort van dependance op ongeveer 100 meter afstand van het feitelijke hotel; er was geen houskeeping aanwezig, toilet werkte niet naar behoren en we moesten zelf om aanvulling van toiletpapier vragen/zorgen; geen schoonmaak tijdens ons verblijf en handdoeken werden niet vervangen en afvalbak werd niet geleegd! Kortom een zeer vervelende ervaring en daardoor veel te duur voor het gebodene! In dit geval was de aanprijzing via booking.com, waar wij onze boeking op hadden gebaseerd een verkeerde voorstelling van zaken! Overigens hebben we ter plaatse ook onze klachten en ons misnoegen kenbaar gemaakt!

It said breakfast included. We expected an English breakfast like we had last year when we stayed. So we were a bit disappointed when only a continental one was offered. Having said that the bread was good for toasting, the tea and coffee good a good selection of yoghurts and fruits were available too.

Room for the price was shabby, had a horrible smell in the bathroom..no food onsite and breakfast was mediocre.

Staff, cleanliness, Odour

Broken shower, arriving for breakfast at 9:40am and being told breakfast finished at 9:30am when info sheet in bedroom stated breakfast was on till 10am. Definitely not four star accommodation.

The beds were awful.
Mattresses worn out.
No restaurant open in the evening although the member of staff on duty booked us in to a restaurant in another nearby village.

We stayed on a particularly hot day, and unfortunately the room was very small with very limited space to move around. A fan had been provided, which we appreciated, but it was quite heavily coated in dust. The power lead was also too short, meaning it couldn’t be positioned safely without creating a trip hazard around the bed.
Unfortunately, the chef was unwell during our stay, which was completely outside the management’s control, so the kitchen was closed. There was one gentleman running the bar, who was very pleasant and welcoming. Our room (No.6) was very small, with a small window so it was hot.
Overall, there were some positives, particularly the friendly service, but the size and condition of the room, along with the lack of dining facilities during our stay, made the experience less comfortable than we had hoped.