Queens Hotel

Hotels
7 (222 reviews)
24 Commercial Street , Lerwick , gb

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Beach

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Dated decor
Limited amenities

Categories

Cleanliness
6
Multiple mentions of dated decor and stains on pillows indicate concerns.
Service
8.5
Reviewers highlighted helpful and accommodating staff, indicating strong service.
Location
9
Consistently praised as fantastic with great views and proximity to attractions.
Room Quality
7
Rooms were comfortable but decor is dated, with mixed reviews on room quality.
Amenities
6.5
Limited amenities due to closed restaurant and some facilities lacking.
Value for Money
7
Good value highlighted by some guests, although others felt prices were high for quality.
Food and Beverage
5
Closed restaurant and breakfast options limited during stay negatively affected rating.
Overall Experience
7
Overall experience was generally positive despite several identified issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:07

Property Description

Luxurious Accommodation
Queens Hotel, located in Lerwick, offers luxurious accommodation with modern amenities to ensure a comfortable stay for all guests. The rooms are elegantly furnished, providing a peaceful retreat after a long day of exploring the beautiful surroundings.

Convenient Location
Situated just a few steps away from Bain's Beach, Queens Hotel offers easy access to the stunning coastline and vibrant local attractions. Whether you're looking to relax on the beach or immerse yourself in the culture of Lerwick, this hotel's location is perfect for both leisure and business travelers.

Free WiFi and Easy Access to Airport
With complimentary WiFi available throughout the property, Queens Hotel ensures that guests can stay connected during their stay. Additionally, the hotel's proximity to Sumburgh Airport, only 42 km away, makes it a convenient choice for travelers arriving by air.

Experience luxury and convenience at Queens Hotel - book your stay now for an unforgettable Lerwick getaway!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EDI

Location

Guest Reviews

7
Based on 222 reviews
Cleanliness: 6
Service: 8.5
Location: 9
Room Quality: 7
Amenities: 6.5
Value for Money: 7
Food and Beverage: 5
Overall Experience: 7
G
Geoff • couple • nz
2
2026-07-03 • via Nuitee
A
Andy • family_with_children • gb
8
2026-07-02 • via Nuitee
M
Marie-Claude • solo_traveller • ch
6
Pros:

L'emplacement et le fait qu'il y avait le chauffage avec un radiateur réglable

Cons:

Pas moyen d'ouvrir la fenêtre pour aérer

2026-07-01 • via Nuitee
A
Arthur • solo_traveller • gb
1
Not good
Pros:

nothing

Cons:

I have already responded on this. I did not stay there, I left at 10pm after a series of issues

2026-07-01 • via Nuitee
P
Philip • extended_group • gb
8
I have enjoyed it!!
Pros:

People were very friendly and helpful!!

Cons:

Bar and restaurant were shut

2026-06-30 • via Nuitee
L
Loudon • solo_traveller • us
9
Pros:

Great location and views from the room.

2026-06-26 • via Nuitee
G
Graham • solo_traveller • us
10
Pros:

The location was great. Our room overlooked the Jimmy Perez house.

2026-06-25 • via Nuitee
D
Diana • couple • nz
7
Thoroughly enjoyed Shetland and Lerwick.
Pros:

The hotel was handy to town. Most things were within easy walking distance. We had a room that looked over Bain's beach and the harbour so we could watch what was going on around us.

Cons:

The room was smallish so not a lot of room for two suitcases. The restaurant was not open when we visited but there were plenty of options in town.

2026-06-23 • via Nuitee
R
Rosemary • couple • gb
5
Over priced
Pros:

Can't fault the helpful staff. Great location and historic building.

Cons:

Not really a proper hotel as no facilities beyond what is in the room eg nowhere for quests to sit in a lounge
Needs some investment, starting perhaps with replacing the frayed towels.
Needs maintenance - the bathroom light did not switch off

2026-06-23 • via Nuitee
D
David • couple • gb
5
Maximising occupancy without the staff levels necessary to meet the standards expected of the tariff
Pros:

Staff.

Cons:

Being, initially, allocated to a single room when a double had been booked and prepaid. A partial view of the harbour, at a 60+° angle from one window, does not fulfil my expectation from a stated sea view. Tend not to have much use for TV in a hotel room, but this one was too small to be of any use. Short form bath. Layers of dust in curtain folds. Bar and restaurant closed, no advance warning, and no residents lounge area.

2026-06-15 • via Nuitee
A
Alisa • solo_traveller • us
8
We loved being in the center of town and having the window view of the bay, but the hotel needs some TLC
Pros:

Deep window sill and window looking out to the bay. The heavy wooden room doors and brass fixtures were classic.

Cons:

The lobby entry off the street was not clearly marked and the lobby was probably the most unattractive part of the entire hotel.

2026-06-15 • via Nuitee
A
Alexandra • couple • gb
4
Stressfull.
Pros:

The room was actually quite nice with great views.
A nice guy carried our bag to the room - a long way, no lift.

Cons:

Tried 4 times to contact hotel before I got an answer. Reception not manned mostly. Numbers on boards to phone for check out, check in, assistance etc. This is not acceptable when you're a hotel.

2026-06-15 • via Nuitee
R
robert • solo_traveller • gb
8
A lovely warm welcome. Shame the hotel itself was so tired
Pros:

This lovely old building is arguably the prettiest hotel in Lerwick from the outside. It's right on the waterfront, and my room has beautiful views across the harbour to Bressay island. Check-in was brilliant with a lovely warm welcome by Skyler (sorry if my spelling's wrong!) who even showed me to my room on the top floor. The room was clean, as was the bathroom, and nice and quiet.

Cons:

This hotel could be SO much better, if some money was spent on it. "Faded grandeur" about sums it up.

2026-06-15 • via Nuitee
G
Graeme • couple • gb
3
2026-06-13 • via Nuitee
C
Colin • solo_traveller • gb
3
2026-06-10 • via Nuitee
D
David • couple • gb
6
Disappointing, obvious lack of maintenance
Pros:

No breakfast, only good thing was location

Cons:

Had to get 3 things repaired, dirty cups not replaced

2026-06-10 • via Nuitee
R
Rachael • couple • gb
6
2026-06-10 • via Nuitee
S
Stephen • extended_group • au
7
History, View and A1 Lication. Bit Expensive
Pros:

Wow, this an amazing historic building, incredible view of the sound and Bressay out the window and A1 location. Room was large and clean and functional.

Cons:

This is a historic, meaning old building, floors creak etc. it is not flash but has majesty. It was quite expensive, but not much accomodation in Lerwick.

2026-06-08 • via Nuitee
C
Colin Campbell • solo_traveller • gb
10
Superb place!
Pros:

Staff looked after me very well and advised on places to visit plus information on restaurants in the area.
View from my window was excellent.

Cons:

Nothing!!

2026-06-02 • via Nuitee
E
Elodie • couple • gb
6
A bit of a let down given the potential
Pros:

Beautifully located and fantastic views

Cons:

Borderline cleanliness, tired and in dire need of a refresh. The soundproofing is sub par so not recommended for light sleepers. This is a place that has so much potential but is clearly struggling.

2026-05-29 • via Nuitee