Residence Inn by Marriott London Kensington

Hotels
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Residence Inn
8.2 (5232 reviews)
181 - 183 Warwick Road , London , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Good food quality
Cons:
Elevator issues
Housekeeping errors

Categories

Cleanliness
7.66
Clean rooms mentioned, but there was an issue with dirty carpets.
Service
8.63
Staff was highly praised, especially Daniel and Sara for their outstanding service.
Location
8.67
Great location with easy access to public transport and local amenities.
Room Quality
7.62
Rooms were spacious and comfortable but mentioned issues with some rooms.
Amenities
8.15
Amenities were appreciated, though the elevator issue was a drawback.
Value for Money
8.11
Generally regarded as good value for the services offered.
Food and Beverage
8.66
Breakfast quality and bar services, especially from Daniel, were excellent.
Overall Experience
8.13
Overall a satisfying experience with a few minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:10

Property Description

Luxurious Pet-Friendly Apartments
Experience the epitome of comfort and style at Residence Inn by Marriott London Kensington. Our self-contained apartments are pet-friendly and offer complimentary WiFi, a chic lounge area, and a flat-screen TV for your entertainment needs.

Fully-Equipped Kitchens and Luxury Bathrooms
Enjoy the convenience of fully-equipped kitchens with modern appliances and luxury private bathrooms with complimentary toiletries and walk-in showers. Everything you need for a relaxing stay is right at your fingertips.

Convenient Amenities and Nearby Attractions
Stay fit at our 24-hour gym, take advantage of communal laundry facilities, and explore the vibrant surroundings. With the Olympia Exhibition centre and tube stations just a short walk away, the best of London is within easy reach.

Book your stay at Residence Inn by Marriott London Kensington for a memorable and enjoyable experience.

Important information:

Please inform Residence Inn by Marriott London Kensington if you require the sofa bed to be set up prior to arrival. A set up fee of GBP 10 will be charged if not requested in advance.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs GBP 10 per 24 hours.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 5232 reviews
Cleanliness: 7.66
Service: 8.63
Location: 8.67
Room Quality: 7.62
Amenities: 8.15
Value for Money: 8.11
Food and Beverage: 8.66
Overall Experience: 8.13
C
Carol • solo_traveller • gb
9
Pros:

The staff were absolutely amazing. Cheerful, chatty and informative. My 13 year old granddaughter was doing her first hyrox and the staff chatted to her and took a real interest in her and what she was doing. Made her feel special so Thankyou !!

2026-06-20 • via Nuitee
J
Jan • solo_traveller • au
9
Comfortable stay in central London.
Pros:

The staff were very good and helpful.
The buffet breakfast was excellent.
The bed was comfortable, and the bathroom had a good size shower. Handy kitchenette.
Close to bus stop.

Cons:

Very tight space around the bed.

2026-06-20 • via Nuitee
S
Sabina • couple • uz
10
2026-06-20 • via Nuitee
M
Mateusz • family_with_children • pl
1
I do not recommend this hotel. The customer service is at the lowest level.
Cons:

I do not recommend this hotel. The customer service is at the lowest level. I left an expensive sweater in my hotel room and emailed the hotel immediately after checking out, asking whether it had been found. It has been three weeks and I still have not received any response. This is unacceptable.

2026-06-19 • via Nuitee
T
Tallerico • solo_traveller • us
5
I liked the room layout, so I'll probably be back despite the issues.
Pros:

I love the room set up with cooking facilities and having access to a full laundry room on-site. And the rooms are large by European standards. The bartender Daniel was amazing and the nicest guy in the hotel, they should promote him to GM!

Cons:

I went through Booking.com and paid in advance for a 15 day stay. When I arrived the front desk said I was only paid for 10 days and argued with me for nearly an hour before allowing me to check in. They refused to contact booking.com and made me handle it.

This is a very busy hotel with only 2 elevators. More than half the time 1 of the elevators was broken making the other run amazingly slow. If you were on an upper floor like I was, getting up to your room could take 20 to 30 mins on a bad day.

Half way through my stay, the AC unit in my room shorted out and left a burning smell in the room. I had to move to another room which was a bit of a pain since I'd already fully unpacked and had a fully stocked kitchen after going grocery shopping.

At no time did the hotel offer any kind of upgrade, discount or compensation for the hassle.

2026-06-18 • via Nuitee
M
Mohammed Alawwam • solo_traveller • sa
8
Pros:

The staff were friendly, atmosphere perfect borh in and out .

Cons:

Some furniture over used.

2026-06-18 • via Nuitee
L
Laura • family_with_children • gb
10
2026-06-17 • via Nuitee
B
Brent • extended_group • nz
8
Very good.
Pros:

Location great and staff friendly.

Cons:

Gymnasium facilities.

2026-06-17 • via Nuitee
S
S.E.Z. • family_with_children • tr
9
Pros:

Located in a nice neighborhood

Cons:

Lifts
A little far from the city center

2026-06-15 • via Nuitee
M
Murat • solo_traveller • ae
10
2026-06-15 • via Nuitee
R
Robert • family_with_children • gb
9
2026-06-14 • via Nuitee
M
Marco • couple • it
8
Ottima base per soggiorni di breve-media durata che consente di poter aver sia i servizi di un tipico albergo che la fle
Pros:

La flessibilità nell’uso dei servizi (avendo la possibilità sia di colazione/cena/lavanderia fornita dalla struttura, sia kitchenette e lavanderia ad uso privato). La estrema disponibilità e cordialità del personale

Cons:

Alcune stanze hanno spazi angusti rispetto ad altre. Impianti di aerazione non sempre ben funzionamenti. Ascensori insufficienti per l’ampiezza della struttura

2026-06-13 • via Nuitee
T
Toula • solo_traveller • cy
10
2026-06-13 • via Nuitee
N
Nicola • family_with_children • za
5
Ok but not great
Pros:

Nice breakfast selection. Comfortable bed

Cons:

Lift out of order. Toilet leaky. Oven didn’t work. Not the most convenient location

2026-06-13 • via Nuitee
R
Radek • extended_group • pl
7
Cons:

Bardzo brytyjskie, brak świeżych warzyw :( Soki z kartonu, czuć, że nie jest to coś smacznego. Niesprawne bemary przez cały pobyt przez 4 noce.

2026-06-12 • via Nuitee
A
Abdulrahman • couple • sa
6
Nice staff and good location
Pros:

Staff is amazing and nice
Welcoming and very helpful
Matina was nice especially and very welcoming with the recipient team.
Suite is very good size
Well serviced and all need appliances are there
House keeping team is nice and professional

Cons:

The bed is located just beside the exit door which simply you hear everything outside. People walking, talking, cleaning and doors opens and shutting.

The elevators are very annoying in the first three days of our stay as one of them went out of service multiple times. Also the building is 10 floors and you have only two elevators which means you need to wait long time in the rush hours.

Breakfast wasn’t my favorite at all which I skipped few days

2026-06-12 • via Nuitee
J
JUN-BIN • family_with_children • kr
8
2026-06-12 • via Nuitee
C
Chetana • extended_group • in
10
Pros:

The room was large the staff provided us with an extra bed there was amenities available to cook our own food it was well equipped. The location was central right behind a TESCO and a 10 minitue walk to the subway, busstops were right 2 minutes walk from the hotel. Breakfast provided has a great spread.

Cons:

There is literally nothing to complain about. It was a great stay.

2026-06-11 • via Nuitee
M
Maciej • solo_traveller • pl
6
Pros:

Polite and outgoing staff. Cleaning standard was very good. Good communication.

Cons:

A small selection of dairy products for breakfast.

2026-06-11 • via Nuitee
E
Emilia • solo_traveller • ca
8
Great Hotel
Pros:

Antonio at the front desk was amazing!!! So helpful! And the location is great. Close enough to the tube station from the airport and to the city. But quiet enough neighborhood and it's next to Tesco's.

Cons:

The air con in the room was pretty loud and it was a little hard to sleep.

2026-06-10 • via Nuitee