Pilgrims Hotel

Hotels
8.1 (2377 reviews)
18 The Friars , Canterbury , gb

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Children allowed

Facilities

Non-smoking rooms
Luggage storage
Non-smoking throughout
Shared lounge/TV area
Coffee Shop on site
Cashless payment available
Free wired internet
Internet access
Housekeeping on request
Reception hall

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Poor amenities

Categories

Cleanliness
6.49
Some reviews mentioned cleanliness issues, including unclean bathrooms.
Service
9.46
Many reviews praised the staff for being professional, friendly, and polite.
Location
9.5
The hotel location is frequently described as fantastic and very close to the city centre.
Room Quality
7.45
Rooms are described as small and some have maintenance issues, which affected the experience.
Amenities
7.48
Some amenities lack, such as lifts and a functioning breakfast room.
Value for Money
8.44
While some found it good value, others felt it was overpriced given cleanliness issues.
Food and Beverage
7.49
The breakfast experience was inconsistent, with cleanliness issues impacting perception.
Overall Experience
8.46
Positive experiences with location and staff, but frustration with cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-01 08:16

Property Description

Historic Charm and Modern Comforts
Experience the enchanting blend of history and modern amenities at The Pilgrims Hotel in Canterbury. Dating back to the 16th century and nestled within the Roman city walls, this family-run hotel offers free WiFi and a cosy oak-beamed bar for a truly unique stay.

Cozy Rooms with Traditional Touches
Unwind in the comfort of our traditional rooms, each equipped with a flat-screen TV, en suite bathroom with free toiletries, and a tea/coffee tray for your convenience.

Prime Location for Exploring
Ideally located opposite the Marlowe Theatre and a short stroll from the iconic Canterbury Cathedral, Pilgrims Hotel provides easy access to the city's vibrant shops and restaurants. Immerse yourself in the medieval charm of the surroundings.

Ready to immerse yourself in history? Book your stay at The Pilgrims Hotel now for an unforgettable Canterbury experience.

Important information:


Currently no hot breakfast is being served, a continental breakfast will be served in the dining room.

Please note that parking is only available in the public car park, St Radiguns car park, 820 feet away from the hotel for GBP 16.00 for 24 hours. When checking into the hotel, staff will provide you with discounted parking vouchers and directions.

Please note that this property has no elevator and may not be suitable for guests with mobility issues.

All rooms are split over 2 floors. Currently no hot breakfast is being served, a continental breakfast will be served to your room.This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for £20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 2377 reviews
Cleanliness: 6.49
Service: 9.46
Location: 9.5
Room Quality: 7.45
Amenities: 7.48
Value for Money: 8.44
Food and Beverage: 7.49
Overall Experience: 8.46
Y
YVONNE • couple • gb
1
Extremely poor facilites, under resourced staff, tired decor.
Pros:

The staff were pleasant, but under resourced

Cons:

Booked a double bed, Pilgrims provided a twin room. They blamed Booking.com and said it was unclear. The sink in the wash hand basin in the bathroom did not work, so with it in, the water still drained away. The socket next to the bed did not work, I plugged in my mobile phone charger, and the plug fell out of the socket. They put a fan in for the hot weather, but did not have enough electrics, so you had to unplug the kettle or the tv to plug in the fan. They should have put in a 4 gang extension cable. we could not drive to the hotel to unload our luggage, and the car park was 8 minutes walk away. The hotel was not suitable for disabled guests, one of us has a blue badge.

2026-05-30 • via Nuitee
P
Patrick • solo_traveller • ie
10
2026-05-30 • via Nuitee
C
christopher • family_with_children • gb
10
Really nice place to stay
Pros:

Friendly staff and great location

Car park not too far away

Cons:

Breakfast room needed background music as it was like a waiting room 😬

2026-05-30 • via Nuitee
S
Sheila • solo_traveller • gb
7
Comfortable but not luxurious.
Pros:

Excellent choice of breakfast.

Cons:

Shower was tricky to adjust, gave up in end.

2026-05-29 • via Nuitee
H
Helen • solo_traveller • gb
1
2026-05-26 • via Nuitee
S
Steven • solo_traveller • gb
9
Pros:

Good location

2026-05-25 • via Nuitee
S
Susan • extended_group • gb
8
Perfect position- wish we'd stayed longer.
Pros:

Breakfast was outstanding.

Cons:

Public area-contact with staff.

2026-05-25 • via Nuitee
D
Dovile • solo_traveller • gb
9
Pros:

Very good location.

Cons:

No air conditioner and water in the shower eather boiling hot either ice cold.

2026-05-24 • via Nuitee
M
Mariana • extended_group • gb
8
2026-05-24 • via Nuitee
H
Heather • solo_traveller • gb
8
2026-05-22 • via Nuitee
N
Nick • solo_traveller • nl
8
2026-05-21 • via Nuitee
D
Duane • couple • us
10
Wonderful, warm, welcoming. Certain to return!
Pros:

The location, decor and comfort was great. The staff was exceptional. welcoming, helpful, friendly. Enhanced the entire experience. We will stay again if ever in Canterbury.

2026-05-21 • via Nuitee
R
Ruth • couple • au
7
Pros:

Location was wonderful close to the Cathedral, restaurants. The hotel had changed hands the day before we arrived so the new owners were trying to understand how the hotel worked, and given the circumstances went out of their way to make our stay the best.

Cons:

The bed was so hard and very uncomfortable. Parking is paid for and about 4 minutes walk from the hotel. As the windows could not open properly the airflow in the rooms was restricted.

2026-05-21 • via Nuitee
S
Steve • solo_traveller • gb
8
2026-05-20 • via Nuitee
H
Howard • extended_group • gb
8
Great central location to explore a beautiful city
Pros:

Excellent central location

Cons:

All good

2026-05-17 • via Nuitee
S
Szandi Fogarasi • solo_traveller • hu
10
2026-05-16 • via Nuitee
L
Lesley • solo_traveller • gb
7
Cons:

I expected something small, as I booked the cheapest room because that's all I can afford in England but this was smaller than small. I'm sure in the old days it was the cloakroom.

2026-05-15 • via Nuitee
C
Carol • couple • gb
9
Pros:

Perfect location for everything in Canterbury and a short walk from the station.
Comfortable room and bed. Very clean. Friendly staff.
Nice bar on the ground floor offering 10% discount on drinks.

Cons:

There were a few little things in the room that should have been picked up on.... Kettle had a lot of build up in it... it must be a hard water area, likewise taps and shower head. Handle on the inside of the shower was missing.
Would have been nice to have a small table and chair, there was space in the room. But nothing that spoiled the stay.

2026-05-14 • via Nuitee
R
Rainer • solo_traveller • de
7
2026-05-12 • via Nuitee
G
Gareth • solo_traveller • gb
10
2026-05-11 • via Nuitee