Pilgrims Hotel

Hotels
8.1 (2507 reviews)
18 The Friars , Canterbury , GB
+44 1227 464531

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Family rooms
Luggage storage
Bar
Meeting/banquet facilities
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Poor amenities

Categories

Cleanliness
6.49
Some reviews mentioned cleanliness issues, including unclean bathrooms.
Service
9.46
Many reviews praised the staff for being professional, friendly, and polite.
Location
9.5
The hotel location is frequently described as fantastic and very close to the city centre.
Room Quality
7.45
Rooms are described as small and some have maintenance issues, which affected the experience.
Amenities
7.48
Some amenities lack, such as lifts and a functioning breakfast room.
Value for Money
8.44
While some found it good value, others felt it was overpriced given cleanliness issues.
Food and Beverage
7.49
The breakfast experience was inconsistent, with cleanliness issues impacting perception.
Overall Experience
8.46
Positive experiences with location and staff, but frustration with cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-01 08:16

Property Description

Historic Charm and Modern Comforts
Experience the enchanting blend of history and modern amenities at The Pilgrims Hotel in Canterbury. Dating back to the 16th century and nestled within the Roman city walls, this family-run hotel offers free WiFi and a cosy oak-beamed bar for a truly unique stay.

Cozy Rooms with Traditional Touches
Unwind in the comfort of our traditional rooms, each equipped with a flat-screen TV, en suite bathroom with free toiletries, and a tea/coffee tray for your convenience.

Prime Location for Exploring
Ideally located opposite the Marlowe Theatre and a short stroll from the iconic Canterbury Cathedral, Pilgrims Hotel provides easy access to the city's vibrant shops and restaurants. Immerse yourself in the medieval charm of the surroundings.

Ready to immerse yourself in history? Book your stay at The Pilgrims Hotel now for an unforgettable Canterbury experience.

Important information:

Currently no hot breakfast is being served, a continental breakfast will be served in the dining room.

Please note that parking is only available in the public car park, St Radiguns car park, 820 feet away from the hotel for GBP 16.00 for 24 hours. When checking into the hotel, staff will provide you with discounted parking vouchers and directions.

Please note that this property has no elevator and may not be suitable for guests with mobility issues.

All rooms are split over 2 floors. Currently no hot breakfast is being served, a continental breakfast will be served to your room.This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Location

Guest Reviews

8.1
Based on 2507 reviews
Cleanliness: 6.49
Service: 9.46
Location: 9.5
Room Quality: 7.45
Amenities: 7.48
Value for Money: 8.44
Food and Beverage: 7.49
Overall Experience: 8.46
M
Mark • solo_traveller • nz
8
Pros:

Great location right in the old town

Cons:

No parking on site but staff arranged discount for nearby parking

2026-09-17 • via Nuitee
R
Roland • solo_traveller • de
9
Gut
Pros:

Optimal für einen längeren Aufenthalt in Canterbury.

2026-09-15 • via Nuitee
D
David • couple • gb
8
Very good
Pros:

Very central to the City and Cathedral.

Cons:

Nothing

2026-09-15 • via Nuitee
J
Janna • couple • nl
8
2026-09-14 • via Nuitee
D
Delphine • family_with_children • be
4
Très décevant au niveau confort, fraîcheur des lieux et petit déj malgré un très bon emplacement
Pros:

L'emplacement qui est très bien pour visiter cette magnifique ville.
La gentillesse du personnel.

Cons:

La chambre familiale (N°6) est dans un état très vieillot pitoyable et nécessite des aménagements urgents: clenche de porte principale avec des vis qui se décrochent, la douche est très mal fichue (un seul ciel de douche avec un robinet en bas), carrelage cassé, bord de bain avec la céramique très abimée, l'évier a une fissure, le deuxième lit est un lit d'appoint très inconfortable, il faudrait des stores et tentures occultantes. Le prix (220£/nuit) devrait permettre au propriétaire de rénover!!Le petit déjeuner n'est vraiment pas digne de l'Angleterre!

2026-09-14 • via Nuitee
M
MK • solo_traveller • gb
8
Pros:

Location and staff

Cons:

Old building, room required some maintenance. However staff changed my room

2026-09-14 • via Nuitee
N
NESTOR • solo_traveller • co
9
Buen descanso
Pros:

tood muy bien, desayuno nutritivo, la ubicación excelente cerca de todo lo importante

Cons:

todo estuvo muy bien

2026-09-14 • via Nuitee
C
Cassandra • couple • gb
9
Lovely and comfortable stay at a great price for the location. A hotel with great character and charm.
Pros:

Middle of city centre and a beautiful building with well-decorated rooms.

Cons:

Breakfast spread was a little limited.

2026-09-13 • via Nuitee
N
Neil • couple • gb
8
2026-09-11 • via Nuitee
C
Claude • solo_traveller • ch
9
Idéal pour un cours séjour
Pros:

Son emplacement et l’accueil

Cons:

Rien

2026-09-11 • via Nuitee
J
John • solo_traveller • gb
5
2026-09-10 • via Nuitee
J
Janice • couple • gb
8
Pros:

very good continental breakfast
excellent location

2026-09-10 • via Nuitee
C
Chantal • solo_traveller • fr
9
2026-09-09 • via Nuitee
A
Athanasios • solo_traveller • gr
9
Pros:

Next to city center, close to everything, easy to find taxi

2026-09-08 • via Nuitee
M
Marilyn • extended_group • fr
9
Mostly comfortable, good value for money
Pros:

I liked everything except the narrow twisted staircase. But there was a railing, so even with a cane i was able to get up the stairs without much difficulty.

Cons:

Since the building couldn't incorporate an elevator, the stairs were the only negative feature and that was manageable.

2026-09-06 • via Nuitee
D
Dennis • family_with_children • de
8
Waren schon zweimal im Pilgrimms und kommen gerne wieder
Pros:

Tolle Lage direkt in der City

2026-09-05 • via Nuitee
B
bärbel • couple • de
8
2026-09-02 • via Nuitee
T
Terry • solo_traveller • gb
8
Pros:

The room was lovely and very comfortable

Cons:

I didn't like that it said breakfast included with the picture of a knife and fork so I was expecting something that you eat with a knife and fork hot food! I don't eat fruit and croissants with cutlery so a little bit let down other than that everything was good

2026-09-01 • via Nuitee
K
Klaas • couple • nl
6
Voor 1 nachtje prima, maar we komen hier waarschijnlijk niet meer terug.
Pros:

Het ontbijt was zeer eenvoudig, maar op zich oké.

Cons:

Onderhoud van de accommodatie en/of hygiëne.

2026-09-01 • via Nuitee
P
peter • solo_traveller • gb
6
Stayed, then left
Pros:

Helpful & courteous staff

Cons:

Fix evident dilapidation

2026-08-31 • via Nuitee