Pilgrims Hotel

Hotels
8.1 (2397 reviews)
18 The Friars , Canterbury , gb

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Children allowed

Facilities

Non-smoking rooms
Luggage storage
Non-smoking throughout
Shared lounge/TV area
Coffee Shop on site
Cashless payment available
Free wired internet
Internet access
Housekeeping on request
Reception hall

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Poor amenities

Categories

Cleanliness
6.49
Some reviews mentioned cleanliness issues, including unclean bathrooms.
Service
9.46
Many reviews praised the staff for being professional, friendly, and polite.
Location
9.5
The hotel location is frequently described as fantastic and very close to the city centre.
Room Quality
7.45
Rooms are described as small and some have maintenance issues, which affected the experience.
Amenities
7.48
Some amenities lack, such as lifts and a functioning breakfast room.
Value for Money
8.44
While some found it good value, others felt it was overpriced given cleanliness issues.
Food and Beverage
7.49
The breakfast experience was inconsistent, with cleanliness issues impacting perception.
Overall Experience
8.46
Positive experiences with location and staff, but frustration with cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-01 08:16

Property Description

Historic Charm and Modern Comforts
Experience the enchanting blend of history and modern amenities at The Pilgrims Hotel in Canterbury. Dating back to the 16th century and nestled within the Roman city walls, this family-run hotel offers free WiFi and a cosy oak-beamed bar for a truly unique stay.

Cozy Rooms with Traditional Touches
Unwind in the comfort of our traditional rooms, each equipped with a flat-screen TV, en suite bathroom with free toiletries, and a tea/coffee tray for your convenience.

Prime Location for Exploring
Ideally located opposite the Marlowe Theatre and a short stroll from the iconic Canterbury Cathedral, Pilgrims Hotel provides easy access to the city's vibrant shops and restaurants. Immerse yourself in the medieval charm of the surroundings.

Ready to immerse yourself in history? Book your stay at The Pilgrims Hotel now for an unforgettable Canterbury experience.

Important information:

Currently no hot breakfast is being served, a continental breakfast will be served in the dining room.

Please note that parking is only available in the public car park, St Radiguns car park, 820 feet away from the hotel for GBP 16.00 for 24 hours. When checking into the hotel, staff will provide you with discounted parking vouchers and directions.

Please note that this property has no elevator and may not be suitable for guests with mobility issues.

All rooms are split over 2 floors. Currently no hot breakfast is being served, a continental breakfast will be served to your room.This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for £20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 2397 reviews
Cleanliness: 6.49
Service: 9.46
Location: 9.5
Room Quality: 7.45
Amenities: 7.48
Value for Money: 8.44
Food and Beverage: 7.49
Overall Experience: 8.46
G
G W Canty • solo_traveller • gb
9
Lovely town
Pros:

Bath
Nice and quiet

Cons:

Attic room so couldn't have a shower

2026-06-11 • via Nuitee
P
Pete1000 • solo_traveller • gb
6
Great location
Pros:

A continental breakfast was supplied, the last time i stayed here i had a fabulous cooked breakfast, told by staff this is to return soon as they have recently taken over the hotel. i was going to the Marlow theatre so the Pilgrims hotel suited me as it was right opposite

Cons:

The hotel is a very old building and the rooms are quite small, it could probably benefit from a refurbishment, in short i substituted luxury for location

2026-06-11 • via Nuitee
M
Montse • solo_traveller • es
9
Pros:

La ubicació es genial

Cons:

L'habitació era molt petita. Li faltaven dues llums que no funcionaven

2026-06-10 • via Nuitee
A
Anne-Marie • solo_traveller • gb
8
Pros:

Location to everything

2026-06-09 • via Nuitee
P
Paul • solo_traveller • gb
7
Good
Pros:

Location. Clean room, good shower, bar with outside area to sit and people watch.

2026-06-08 • via Nuitee
T
Teuntje • couple • nl
10
Pros:

Heel aardige mensen!

2026-06-08 • via Nuitee
L
Lise • solo_traveller • gb
9
Pros:

.

Cons:

.

2026-06-08 • via Nuitee
A
Amanda • solo_traveller • gb
10
Great little hotel
Pros:

Fantastic location, right in the center of town. The car park was only a few minutes walk away. The staff were very accommodating and friendly. The continental breakfast had plenty of choice. The bed was very comfortable. Best night's sleep I've had in a long time!

Cons:

There were no negatives. There were a couple of occasions of loud groups walking past the hotel after pub closing time but it was a Saturday night so only to be expected. It didn't bother me at all.

2026-06-08 • via Nuitee
M
Martina • solo_traveller • de
8
2026-06-07 • via Nuitee
D
DANNIELLE • solo_traveller • gb
9
Excellent
Pros:

Had a wonderful stay, across from the theatre, lovely clean and comfortable room highly recommend 👌

2026-06-06 • via Nuitee
R
rebecca • couple • gb
7
It was comfortable and near everything we wanted to do
Pros:

It was near the restaurant we wanted to go to and the marlow

Cons:

Didn't think the breakfast was very varied.

2026-06-05 • via Nuitee
P
Player • couple • gb
8
Perfect location for a hotel
Pros:

The room was very cosy and the hotel itself is situated very well in the city centre.

Cons:

Nothing really. It met our expectations and we had a lovely stay.

2026-06-05 • via Nuitee
C
Chris • solo_traveller • gb
8
2026-06-05 • via Nuitee
C
Chris • extended_group • gb
9
Pros:

all of it

Cons:

nothing

2026-06-04 • via Nuitee
J
Jean Paul • couple • be
7
Ideale locatie in een zeer mooie levendige stad
Pros:

Locatie, kamer

Cons:

Geen airco

2026-06-03 • via Nuitee
P
Peter • solo_traveller • gb
8
Great location, good breakfast, room a little dated.
Pros:

Location!

Cons:

Room was a little dated.

2026-06-03 • via Nuitee
A
Alison • couple • gb
10
Actually stayed there twice over a weekend and the second was even better. Including breakfast. Very nice thank you.
Pros:

Wonderful staff. As much help as we need. Room are old but well look after.

Cons:

Just one prop with a shower but was sorted quickly

2026-06-02 • via Nuitee
M
Mina • solo_traveller • gb
8
Great little hotel, perfectly located
Pros:

For a one night stay, the room was just right. It was clean, the bed was comfortable, the staff were very helpful and personable.

Cons:

The in bath shower was an overhead rain water shower, so not height adjustable and low power.

2026-06-01 • via Nuitee
A
Alessandro • solo_traveller • it
9
Pros:

Accogliente e pulito staff gentile e accogliente

Cons:

Niente

2026-06-01 • via Nuitee
E
Edward • couple • gb
10
EXCELLENT
Pros:

Great central location, comfortable room and bed, good breakfast.

Cons:

.

2026-06-01 • via Nuitee