MainStay Suites Knoxville North I-75

Hotels
•
Main Stay Suites
7 (584 reviews)
144 Merchants Drive , Knoxville , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Cons:
Lack of cleanliness in some areas
High prices during events
Limited breakfast options

Categories

Cleanliness
5.25
Several reviews indicate severe cleanliness issues in various areas of the hotel.
Service
8.75
Many guests praised the friendly and helpful nature of the staff.
Location
7.25
The location was considered good, though marred by the presence of homeless individuals nearby.
Room Quality
8.25
Rooms were described as clean and comfortable, with some additional amenities.
Amenities
7.25
Amenities were reviewed positively but breakfast service was mentioned as lacking.
Value for Money
6.75
Prices were considered high, especially during special events, affecting perceived value.
Food and Beverage
5.25
Breakfast options were limited and received negative feedback.
Overall Experience
7.25
Overall experience was positive despite some mentioned drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:56

Property Description

Convenient Location

Situated just off Interstate 75, MainStay Suites Knoxville North I-75 offers easy access to downtown Knoxville and top attractions like the Knoxville Convention Center and University of Tennessee.

Residential-Style Amenities

Enjoy fully equipped kitchens, complimentary hot breakfast, free WiFi, and a fitness center at this extended stay hotel. Plus, join the fun at the weekly manager's reception.

Comfortable Suites

Relax in suites with separate living, sleeping, and dining areas, complete with kitchen amenities, pillow-top mattresses, and flat-screen TVs. Some rooms even feature work desks and balconies.

Book now to experience a comfortable and convenient stay at MainStay Suites Knoxville North I-75!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 7.14
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7
Based on 584 reviews
Cleanliness: 5.25
Service: 8.75
Location: 7.25
Room Quality: 8.25
Amenities: 7.25
Value for Money: 6.75
Food and Beverage: 5.25
Overall Experience: 7.25
A
Amber • extended_group • us
10
2026-05-27 • via Nuitee
C
Clinard • extended_group • us
3
Cons:

Took absolutely forever to get checked in.

2026-05-27 • via Nuitee
D
Danny • couple • us
8
It was OK
Pros:

Clean, nice for the price

2026-05-25 • via Nuitee
T
teresa • couple • us
4
No, I will not be going to Booking.com ever again to get a hotel and I will voice online anywhere else that I can about
Pros:

The lady at the counter tried her best to help us. That was the only good thing about the stay.

Cons:

I went through Booking.com. They messed up my room and then I had to pay extra to come up with a different room.

2026-05-25 • via Nuitee
J
Joy Elswick • couple • us
8
Just small things needs repairs Paige that checked us in was vert helping and pleasant
Pros:

Didn’t eat

Cons:

Ceiling in bathroom needs to be replaced

2026-05-23 • via Nuitee
M
Michael • solo_traveller • us
3
Smells very bad
Pros:

Everything about this hotel very Unpleasant

Cons:

Smells like smoke. Funky smells. Not use to having no samples of shampoo. Wish I would have know how bad this location is would never have booked here!!!

2026-05-23 • via Nuitee
R
Rick • couple • us
10
2026-05-23 • via Nuitee
S
Smock • solo_traveller • us
10
2026-05-19 • via Nuitee
M
Mark • couple • us
3
Pros:

Good mattress

Cons:

Rest of facility needs to be refreshed

2026-05-17 • via Nuitee
V
Velda • extended_group • us
8
Pros:

The suite was very accommodating

Cons:

Air conditioner was very loud

2026-05-11 • via Nuitee
J
Janet • couple • us
10
If in that area again we will definitely stay with them again
Pros:

Very clean . And the main doors lock at night so no one can come into the hotel without key

Cons:

Nothing everything was great

2026-05-11 • via Nuitee
K
Khalid • family_with_children • us
5
Fair
Pros:

Staff were very polite and helpful

Cons:

They provide only one small bar of soap for each room. When I asked for additional soap and fresh towels on the second day, they informed me that rooms are cleaned and restocked only once every four days.

2026-05-10 • via Nuitee
M
Megan • extended_group • us
8
2026-05-08 • via Nuitee
K
Kidder • couple • us
3
Cons:

There was blood on some of the bed sheets

2026-05-07 • via Nuitee
A
alma • couple • us
1
Not again
Pros:

Close to the expressway

Cons:

Smelled like cigarette smoke, air freshener’s and mold all mixed together. Burn holes in comforters to name a few

2026-05-04 • via Nuitee
C
Caito • couple • us
6
Not worth your money
Pros:

I liked the kitchenette with the room.

Cons:

The hotel was somewhat rundown (cracks in the bathroom floor tiles and ceiling tiles, drywall/plaster bubbling up/cracking). Also the hotel only offers bar soap and shampoo, no lotion or conditioner. Seems like those should be basic supplies at a hotel.

2026-05-04 • via Nuitee
M
mhunter4232 • solo_traveller • us
10
2026-05-01 • via Nuitee
T
Tim • solo_traveller • us
1
2026-04-30 • via Nuitee
M
Morrison • solo_traveller • us
6
Realizing I’m the master of my own chaos but I was safe and cozy just didn’t heed the warning of smoking room 😂
Pros:

Balcony was nice and having the little kitchen was nice.

Cons:

I know it was smoking but I’ve done that before and never had I ever been in a smoking room that was that strong. 😅 you stepped off the elevator you knew you were on a smoking floor so be warned

2026-04-30 • via Nuitee
C
Chris • family_with_children • us
4
Okay
Cons:

Room had a musty smell. Shower was only luke warm water, it never got hot.
Breakfast was from 6-9. Went down at 8:15 and there was not much left. I asked at the front desk, and was told they would check on it. I went back 30 minutes later and was told that they could not find the breakfast guy. Nothing got restocked and we had to go out for breakfast.

2026-04-29 • via Nuitee