Royal Oasis Club at Pueblo Quinta

Spacious, clean and modern apartment.
Location great.
Pool fantastic

pokoje duże przestronne i w całym apartamencie było bardzo czysto. Klimatyzacja działała ale trochę dziwnie. Czasem się wyłączyła ale nie wiem czym to mogło być spowodowane. Okna zamknięte. Ogólnie polecamy. Fajny głęboki basen. Bardzo zielono na terenie hotelu. Piękna roślinność. Dobra lokalizacja

Perfect location, size of whole facity and not too crowdy, entertainer Maria aldo was very friendly

Emplacement

This was out 3rd stay here, lo ely clean apartment every time. Good bar on site. The staff here go way beyond helpful, they are great.

We stayed here for a three-night break to celebrate two friends' 50th birthdays. There were 12 of us, split across five rooms, all booked independently through various booking agents and arriving at different times.

Unfortunately, before we had even finished checking in, we were repeatedly questioned about how we'd managed to book the hotel. We were told they don't accept large groups and warned that if there was any noise during our stay, we would all be asked to leave. We hadn't even collected our room keys.

We were judged purely on the size of our group, not our behaviour. Throughout the entire stay there were no complaints, no excessive noise and no incidents. We simply enjoyed our weekend and respected the hotel and its other guests.

To make matters worse, our room wasn't serviced once during the three days. No housekeeping, no fresh towels, no bins emptied and no replenishment of basic items, which was disappointing.

After returning home, I raised these concerns with the hotel. Rather than acknowledging our experience or offering any apology, they dismissed the complaint entirely. Expedia, however, reviewed the case and offered a £100 goodwill credit, recognising that our experience had fallen below expectations.

Good customer service starts at reception, and sadly this hotel failed from the moment we arrived. I wouldn't recommend it to anyone travelling as part of a larger group, even when booking separate rooms legitimately.

Clean. Beautiful rooms and property. Excellent customer service

Niet met auto gaan! Geen parkeer plek

We had a great holiday week here and I just want to say it was in a large part to Sergio at reception . When we arrived we had been allocated a very dark room with bars on the window and no outside space . We very much like a balcony and this room just wasn’t going to work for us . Sergio went out of his way to find us a great room which given the type of hotel and how busy it was at this time of year we really appreciated . The room was 322 get it if you can . The apartment was well appointed / decorated and laid out . The shower was good with decent towels . The location is good not to far from the beach and near paloma park . The balcony is only big enough for a table and 4 chairs not loungers but it is a total sun trap from 2pm onwards . Cleaning was good but a bit strange it says it’s done 3 times a week but your first day counts as day one . So we arrived on Wednesday and the cleaners came on the Saturday and the Monday . Air conditioning was good as well although the outside box is located on the balcony . There was a bit of street noise from cars going up and down the hill but only when the balcony door was open ( if you haven’t been to benalmadena before it is very very hill ) . The pool is not huge and is a bit odd as you can walk in at one end but it gets deep very quickly . This worked great for me as I used it like a kind of plunge pool , when I got to hot I just jumped in the deep end . There was never really a problem getting a sunbed except at the weekend when the complex got very busy with Spanish visitors . Overall we had a great holiday however if I’m being honest there were a couple of things I didn’t like or understand. . There was not one parasol to be had around the pool and this was punishing as the heat was well into the 30s . ( I may stand corrected but apparently this is a rule from the owners . ) we had our 3 year old grandson with us and he spent a lot of time hiding under his towel . The pool doesn’t open till 10 am that is to late . We are early risers and would usually be down getting the not so punishing morning sun especially with a small child but this was not possible . There is no pool bar as such there is a gate to the next door restaurant but even its terrace is not really the place you can grab a cold drink in your swimwear . This meant drying off going back to the room or as most people did meant bring drinks down from the apartment which all became a bit of a pain . Last but not least if you don’t like small lifts room 322 etc are not for you as it says it for 4 people but I found it strangely claustrophobic . In summary we had a great holiday and we had partially visited because a relative had had a time share here over 30 years ago . Will I be back possibly if I knew I was getting a room with a sunny balcony and the pool opened at 9 and I could get a parasol .