General Palmer Hotel

Hotels
9.2 (1257 reviews)
567 Main Avenue , Durango , us

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly and helpful staff
Good location
Quality breakfast
Cons:
Heating controls were challenging
Issues with the remote for the TV
No elevator access for some areas

Categories

Cleanliness
9.2
Room has been remodeled and smelled very clean, which indicates good cleanliness.
Service
9.7
Multiple reviews mention the staff as friendly, helpful, and courteous.
Location
9.2
Great location with easy access to downtown and nearby attractions.
Room Quality
9.2
Spacious rooms and nice furnishings were highlighted in the reviews.
Amenities
8.7
Some issues with heating and TVs were mentioned, but overall appreciated.
Value for Money
9.2
Guests felt they received good value considering the quality and service.
Food and Beverage
9.2
Breakfast exceeded expectations with good choices including GF options.
Overall Experience
9.2
Overall, guests had a wonderful stay and expressed intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:12

Property Description

Victorian Charm in the Heart of Durango

Step into a world of elegance and comfort at General Palmer Hotel Durango. Luxurious Accommodations await you, with each room boasting Victorian style décor and modern amenities such as free Wi-Fi and flat-screen TVs.

Relaxation and Convenience are at your fingertips with access to a library for book lovers, a business centre for professionals, and a 24-hour reception for all your needs.

Located just steps away from the famous Durango & Silverton Narrow Gauge Railroad & Museum, and a short drive from Fort Lewis College, our hotel offers the perfect blend of history and convenience. Book your stay now and experience the charm of General Palmer Hotel Durango.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DRO

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 15 per day.

Location

Guest Reviews

9.2
Based on 1257 reviews
Cleanliness: 9.2
Service: 9.7
Location: 9.2
Room Quality: 9.2
Amenities: 8.7
Value for Money: 9.2
Food and Beverage: 9.2
Overall Experience: 9.2
S
SALEM • couple • us
10
A charming historic hotel in the best location in Durango.
Pros:

The General Palmer Hotel is a beautiful historic hotel with a lot of character and charm. The location is excellent, right in the heart of downtown Durango on the main commercial street, within walking distance of restaurants, cafés, shops, and directly next to the train station. The room was very clean and comfortable, the staff were friendly and professional, and the breakfast was excellent. Free parking was also a great advantage. Overall, everything was convenient and the experience was wonderful.

Cons:

Nothing significant. Everything was excellent and met my expectations.

2026-07-21 • via Nuitee
H
Harrell • couple • us
10
Wonderful stay for a first time in Durango!
Pros:

I loved how it felt like I was going back in time! Everything was cool to look at.

Cons:

I liked everything! The elevator is an old style elevator, I enjoyed it, but I can see how it could be a negative for some people because it is tiny.

2026-07-19 • via Nuitee
B
Brad • family_with_children • us
10
Pros:

Much better than I expected, more choices too. Served in a beautiful room.

2026-07-16 • via Nuitee
J
Jack • couple • us
8
Loved it; will return to Durango, and possibly this hotel.
Pros:

Perfect location, very clean and comfortable room.

Cons:

The elevator is quaint; but difficult to work with bags and won't hold more than two.

2026-07-15 • via Nuitee
B
beatrice • extended_group • fr
10
Très bien
Pros:

L emplacement et le charme de la bâtisse

2026-07-14 • via Nuitee
J
John • couple • us
9
2026-07-14 • via Nuitee
K
Kurt • couple • us
9
2026-07-13 • via Nuitee
J
Josh • couple • us
10
Oozes old west charm. Right in the heart of Durango. Very friendly staff. Fine continental breakfast. Fresh coffee at 6
Pros:

Oozes old west charm.

2026-07-13 • via Nuitee
B
Bruce • couple • us
9
Excellent choice for a quality hotel with an excellent location.
Pros:

The General Palmer had many positives:
- location was great for the train and EV charging
- ample parking easily accessed at no extra charge
- comfortable rooms with excellent AC
- quiet hotel away from the crowds.
- complimentary coffee, tea and bfast.

Cons:

No complaints or issues.

2026-07-11 • via Nuitee
B
Brian • family_with_children • us
10
2026-07-03 • via Nuitee
C
Chris • family_with_children • us
8
2026-06-27 • via Nuitee
K
Kevin • couple • us
10
Very enjoyable.
Pros:

Loved the atmosphere, location was terrific.

Cons:

Nothing at this time.

2026-06-23 • via Nuitee
A
Amanda • couple • nl
10
The place is beautifully done. We loved it.
Pros:

Staff was very friendly and made us feel very welcome

2026-06-22 • via Nuitee
S
Steve • couple • us
10
Awesome as usual
2026-06-16 • via Nuitee
L
Lisa • couple • us
9
Pros:

The hotel was beautiful, and it was a great location!

Cons:

We loved everything!

2026-06-06 • via Nuitee
W
Wanita • couple • us
9
Very cute hotel-excellent location!!
Pros:

Excellent location, especially for the train. The hotel was very cute with a downstairs reading room also. Breakfast was very good. The rooms were very quaint and comfortable

Cons:

The room had a beautiful transom above the door that let in a good bit of light. If you notify the desk, they will cover it for you. The hot water on the 2nd floor did not work. They finally brought a carafe of hot water after I asked the second time.

2026-06-05 • via Nuitee
M
Michelle • solo_traveller • us
8
Staff was great however i rang the desk bell twice after thinking i didn’t tap it hard enough and clearly annoyed the de
2026-05-31 • via Nuitee
B
Bea • couple • us
9
Pros:

room & location

2026-05-27 • via Nuitee
S
Sylvie • couple • ch
9
Pros:

Sa situation et son super restaurant italien

Cons:

L accueil

2026-05-26 • via Nuitee
S
Sondra • couple • us
10
2026-05-25 • via Nuitee