General Palmer Hotel

Hotels
9.2 (1277 reviews)
567 Main Avenue , Durango , US

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly and helpful staff
Good location
Quality breakfast
Cons:
Heating controls were challenging
Issues with the remote for the TV
No elevator access for some areas

Categories

Cleanliness
9.2
Room has been remodeled and smelled very clean, which indicates good cleanliness.
Service
9.7
Multiple reviews mention the staff as friendly, helpful, and courteous.
Location
9.2
Great location with easy access to downtown and nearby attractions.
Room Quality
9.2
Spacious rooms and nice furnishings were highlighted in the reviews.
Amenities
8.7
Some issues with heating and TVs were mentioned, but overall appreciated.
Value for Money
9.2
Guests felt they received good value considering the quality and service.
Food and Beverage
9.2
Breakfast exceeded expectations with good choices including GF options.
Overall Experience
9.2
Overall, guests had a wonderful stay and expressed intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:12

Property Description

Victorian Charm in the Heart of Durango

Step into a world of elegance and comfort at General Palmer Hotel Durango. Luxurious Accommodations await you, with each room boasting Victorian style décor and modern amenities such as free Wi-Fi and flat-screen TVs.

Relaxation and Convenience are at your fingertips with access to a library for book lovers, a business centre for professionals, and a 24-hour reception for all your needs.

Located just steps away from the famous Durango & Silverton Narrow Gauge Railroad & Museum, and a short drive from Fort Lewis College, our hotel offers the perfect blend of history and convenience. Book your stay now and experience the charm of General Palmer Hotel Durango.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DRO

Location

Guest Reviews

9.2
Based on 1277 reviews
Cleanliness: 9.2
Service: 9.7
Location: 9.2
Room Quality: 9.2
Amenities: 8.7
Value for Money: 9.2
Food and Beverage: 9.2
Overall Experience: 9.2
D
Darling • couple • us
10
2026-10-30 • via Nuitee
C
Chris • couple • us
10
Awesome location and great staff.
Pros:

Great location. Close to everything.

Cons:

Liked all of it

2026-10-29 • via Nuitee
S
Susan • couple • us
8
Charming hotel that is well maintained.
Pros:

The location was great. Lots of restaurants and shops in walking distance.

Cons:

It would have been nice to have a mini fridge to keep leftovers and cold drinks in the room. Overall we found the hotel charming and the staff helpful and friendly. The window could use some caulking since the road noise was loud on Saturday night. It was much quieter during the week.

2026-10-28 • via Nuitee
J
Joseph • couple • us
2
I was very disappointed and felt deceived.
Pros:

False advertising.

Cons:

We were put in a room in a different building, which was referred to as a "wing". I paid to stay in a historic hotel, and this certainly wasn't it. This was a bait-and-switch.

2026-10-15 • via Nuitee
D
David • couple • gb
9
2026-10-13 • via Nuitee
A
Adrienne • couple • us
10
2026-10-13 • via Nuitee
J
John • extended_group • us
10
Loved the atmosphere of the 127 year old hotel. Great experience!
2026-10-12 • via Nuitee
V
Valérie • family_with_children • ch
10
Pros:

Great stay at the General Palmer. That was a last minute reservation and we loved the place : beautiful victorian building and well-preserved historic decor, large comfortable room, close to the railroad station and its wonderful museum, perfect downtown location, easy parking, friendly staff. Typical century-old american place that we europeans love.

Cons:

Breakfast not great

2026-10-09 • via Nuitee
R
Richard • solo_traveller • us
10
Pros:

Location and room

Cons:

Elevator and would like a better breakfast choices

2026-10-07 • via Nuitee
J
James • couple • us
10
2026-10-07 • via Nuitee
D
Denise • couple • us
7
Pros:

Great location, historic feel

Cons:

Expensive, loud and too much light from stained glass window at night

2026-09-19 • via Nuitee
C
Cathleen • solo_traveller • us
6
The location is great, but I will look for other options downtown next time I visit.
Pros:

The location is great, I appreciated the history of the place, and the staff is friendly.

Cons:

The interior room I had (no window) was depressing. I thought I would tolerate it better than I did—but with no lights on it was pitch black. It was unpleasant to spend any time in it during the day. Also, at breakfast, tables did not get cleaned after use (I had to wipe down a tabletop two mornings) and it seemed like carpeted areas needed vacuuming more often. One other thing that really surprised me was streaming services were not available. The front desk told me I would have to use my own Netflix account. Since I did not have the credentials with me, I could only access network TV. I can’t remember the last place I stayed in when streaming services were not available.

2026-09-19 • via Nuitee
R
Rhonda • couple • us
8
Very pleasant.
Pros:

Room was very nice. The location is EXCELLENT. Breakfast was standard hotel fair, but the foot was good.

Cons:

My wife and I were very satisfied with the service, the room, the location, and the historical context.

2026-09-14 • via Nuitee
K
Kavin • couple • us
10
Really enjoyed our time there. Would stay there again.
Pros:

Being in the heart of downtown. Once parked did not have to leave until we checked out as everything was walkable.

Cons:

Only negative would be the stairs in the building we stayed in. Was a little tough with luggage.

2026-09-13 • via Nuitee
J
JanitaB • couple • us
8
Beautiful Vintage hotel
Pros:

The hotel is beautiful! Lots of original touches like the manual elevator, antique furniture in the lobby, and wood trim. The bed and pillows were comfortable. The room was spacious, with two arm chairs. The employees were friendly and tried to be helpful. The location was terrific, right down town. We didn't rent a car (although I would think twice about that next time, since transportation to/from the airport was $100 each way).

We stayed on Labor Day weekend, so everything was busy and pricey. I would recommend not visiting on a holiday weekend, especially Labor Day, since that's when the 4 Corners Motorcycle Rally is. However, we barely heard them from our (interior) room, which was a plus. It wasn't an issue walking around town either; there were lots of bikes and bikers, and everyone was friendly.

I highly recommend this hotel, but if I went again, I'd look for a less busy (and hopefully) less pricey time.

Cons:

The "Standard Queen Room" I booked was in interior room with no windows. It did have a pretty stained glass window over the door to the hallway, but that ended up being a problem. I felt that "standard" was not an accurate description of the room type. The description should have included "Interior".

My biggest problem was the stained glass window over the door of our interior room. Light shined in all night!! I had trouble sleeping. The second night I asked the front desk person for something to block the light. That was not successful (garbage bag and insufficient tape, but the guy really tried to be helpful). The second morning, while checking out, I mentioned that I had trouble sleeping because of the light and he said they have a blackout solution for that!! The other guy didn't know about it, and I suffered all night! I'd recommend this room, if you can get the actual blackout solution, or you don't mind light shining in all night.

2026-09-10 • via Nuitee
K
Kelli • couple • us
9
We had a lovely stay here overall and would stay again. Very nice historical hotel.
Pros:

The room and bed were very comfortable. The location is terrific. The history is really nice.

Cons:

The train runs right behind the building so beware. It doesn’t run overnight though so that’s good. No elevators in Palace wing so if you struggle with stairs and luggage ask to be in main wing.

2026-09-05 • via Nuitee
L
Laurel • couple • us
10
2026-09-03 • via Nuitee
S
Suzanne • solo_traveller • us
9
Quaint and Comfortable Hotel
Pros:

The inner room was very comfortable, clean, and quiet. The bed was very comfortable and the room was a nice size, adequately stocked, and the temperature control was very good. We did not eat breakfast but the area for this was very pleasing. The staff was very friendly and helpful. The only lacking amenity would be a restaurant.

2026-08-26 • via Nuitee
M
Michael • couple • us
8
2026-08-22 • via Nuitee
F
Fabienne • solo_traveller • fr
7
Pros:

Très bon emplacement en centre ville. Bel établissement. Jolie terrasse.

Cons:

Peut faire mieux pour le petit déjeuner. Lits petits pour des lits doubles...

2026-08-21 • via Nuitee