Holiday Inn Express & Suites Fort Worth Downtown by IHG

Hotels
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Holiday Inn Express
8.2 (1037 reviews)
1111 West Lancaster Avenue , Fort Worth , us

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Close to downtown / good location
Excellent breakfast
Helpful and polite staff
Some clean and comfortable rooms
Amenities available (hairdresser, iron/ironing board)
Guests stating they'd book again
Cons:
Unexpected/charged parking fees
Shower, bathtub and toilet maintenance problems (low pressure, valves, missing drains)
No or unreliable hot water for some guests
Building showing age / dirty / bad smell
No airport shuttle / shuttle not available
Some unwelcoming staff reports; safety/area concerns for a guest
Elevator glitchy; parking tight

Categories

Cleanliness
5.2
Multiple guests reported a dirty, aging building, bad smells and rooms in poor condition (missing drains, grime). A few mentions said rooms were 'pretty clean', but overall cleanliness is a clear negative trend.
Service
9.7
Service is frequently praised: polite, helpful staff, quick check-in and some staff moved guests after issues. There are isolated reports of unwelcoming staff or slow maintenance response, but the dominant sentiment is strong, helpful service.
Location
9.6
Consistently described as neat/close to downtown and a good location (including Spanish 'ubicación'). One guest found the surrounding area run-down, but location proximity to downtown is a strong positive.
Room Quality
5.6
Many reports of maintenance problems: low water pressure, shower valves that won't shut, broken curtains, missing bathtub drains, showers that barely spray and toilets that don't flush. A few guests noted comfortable rooms, but room quality is generally poor.
Amenities
9.7
Breakfast is repeatedly praised and extras (hairdresser, iron/ironing board available) were appreciated. Negatives include lack/unavailability of shuttle and paid parking, but overall on-site amenities were strong in guest comments.
Value for Money
6.4
Several guests felt the hotel was overpriced given maintenance and condition issues; unexpected parking fees and extra charges reduced perceived value despite good breakfast and location.
Food and Beverage
9.7
Breakfast is repeatedly described as 'really good' or 'excellent' across multiple reviews, making F&B one of the strongest positives.
Overall Experience
9.7
Overall impressions are mixed but tilt positive: many guests praise staff, breakfast and location and would book again, while others report serious maintenance and cleanliness problems. The dominant feedback highlights strong service and amenities despite maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 23:16

Property Description

Convenient Location
Located in the heart of Fort Worth, Texas, our hotel is just a stone's throw away from the renowned Fort Worth Zoo and other popular attractions.

Modern Amenities
Each of our guestrooms is equipped with microwaves and mini-refrigerators, ensuring that your stay is as comfortable as possible.

Nearby Attractions
Explore the nearby Fort Worth Convention Center, the Fort Worth Museum of Science and History, and the prestigious Texas Christian University, all just a short distance from our hotel.

Ready to experience the best of Fort Worth? Book your stay with us now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DFW

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 1037 reviews
Cleanliness: 5.2
Service: 9.7
Location: 9.6
Room Quality: 5.6
Amenities: 9.7
Value for Money: 6.4
Food and Beverage: 9.7
Overall Experience: 9.7
A
Abiodun • solo_traveller • us
9
Very good
Pros:

Neat and close to downtown

Cons:

Lack of airport shuttle

2026-08-06 • via Nuitee
T
Tim • couple • us
8
It was a nice place, but I would look for other options in the future.
Pros:

I thought the breakfast was really good. The dining area was really nice. Our room was very nice and extrememly comfortable.

Cons:

I didn't like that we had to pay extra for parking. It's the first time I have ever had to do that at a hotel where I was staying. Even though Booking.com told me that there could be a $19.50 fee per day for parking, when I arrived at the hotel, they attempted to charge me over $30 a day. Also, it was nearly impossible to shut the valve off in the shower. I had to use all of my strength to do so. My wife was unable to do it.

2026-08-05 • via Nuitee
A
Andres • solo_traveller • us
1
2026-08-04 • via Nuitee
Y
Yvan • couple • ch
7
2026-08-03 • via Nuitee
L
Landen • extended_group • us
10
2026-07-23 • via Nuitee
C
Cecilia • extended_group • us
9
I will book this hotel again
Pros:

The staff when we checked in
breakfast was very nice and clean

2026-07-22 • via Nuitee
M
Martinez • solo_traveller • us
2
2026-07-20 • via Nuitee
S
Sutt • solo_traveller • us
10
2026-07-20 • via Nuitee
A
arreola • couple • us
10
Pros:

Pretty clean the rooms

2026-07-19 • via Nuitee
N
Nathan • couple • gb
7
2026-07-08 • via Nuitee
S
Sonya • couple • us
10
2026-07-06 • via Nuitee
J
Joao PC Gomes • solo_traveller • pt
8
2026-07-06 • via Nuitee
E
Edward • solo_traveller • us
2
Pros:

Not much

Cons:

The staff wasn't welcoming.
They charged to park on the property that wasn't mentioned when reservation was made.

2026-07-06 • via Nuitee
E
eric • couple • us
8
In town for Rush 50 something tour
Cons:

Facility needs to be updated. Elevator was glitchy. Parking is ro small

2026-07-06 • via Nuitee
J
Juarez • family_with_children • us
10
Great
Pros:

Great

Cons:

Great

2026-07-05 • via Nuitee
A
Antonio • family_with_children • us
5
Pros:

ubicación

Cons:

La habitación no estaba en las mejores condiciones, poca presión de agua, cortina del baño rota, en general me pareció caro para que no se cuiden esos detalles importantes.

2026-07-02 • via Nuitee
J
Jorge • solo_traveller • us
10
2026-06-30 • via Nuitee
P
Patty • solo_traveller • us
5
Overall needs new management
Pros:

Nothing building showing age

Cons:

Had a bad smell, bathtub water wouldn’t shut off

2026-06-15 • via Nuitee
J
Jerry • couple • us
7
The hotel was nice just the fact that we didn't have hot water
Pros:

Some of the staff was awesome after us having an experience of not having hot water for a day two days one of the staff people finally moved us to a different room

Cons:

We were without hot water for two days and taking a cold shower

2026-06-15 • via Nuitee
C
Charlie • couple • gb
1
2026-06-14 • via Nuitee