Holiday Inn Express Hotel & Suites Chaffee - Jacksonville West by IHG

Hotels
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Holiday Inn Express
8.9 (435 reviews)
537 Chaffee Point Boulevard , Jacksonville , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Room quality complaints

Categories

Cleanliness
8.04
The bathroom was reported dirty and there were complaints about unclean conditions in one review.
Service
9.51
The staff were frequently mentioned as friendly and helpful, contributing to a positive experience.
Location
9.55
Multiple reviews highlighted the hotel's convenient and safe location.
Room Quality
8.5
Room comfort was mentioned positively, although some issues with room quality were noted.
Amenities
9.03
The hotel offers good amenities, including breakfast and gym facilities, though some specific concerns were noted.
Value for Money
8.49
Some guests felt the pricing was high for the quality, but others found it acceptable.
Food and Beverage
9.04
Breakfast received mixed reviews but overall was considered decent.
Overall Experience
9.01
General sentiment is positive with some noted issues affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 10:27

Property Description

Convenient Location
Located just off Interstate 10, our Jacksonville Holiday Inn Express Hotel & Suites Chaffee - Jacksonville West is only a short 15-minute drive from downtown Jacksonville.

Comfortable Accommodations
Our rooms are elegantly decorated in soft earth tones and come equipped with modern amenities such as cable TV, free Wi-Fi, a microwave, and a refrigerator for your convenience.

Great Facilities
Enjoy our outdoor pool, fitness center, well-equipped business center, and on-site vending machines and coin laundry facilities during your stay at Holiday Inn Express Hotel & Suites Chaffee - Jacksonville West.

Experience the best of Jacksonville at our hotel - book your stay now!

Important information:

Please note that pets are allowed but require a one-time fee of USD 50.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 435 reviews
Cleanliness: 8.04
Service: 9.51
Location: 9.55
Room Quality: 8.5
Amenities: 9.03
Value for Money: 8.49
Food and Beverage: 9.04
Overall Experience: 9.01
M
Malinda • family_with_children • us
10
Very pleasant stay. Would definitely stay at this location again
Pros:

Staff were very friendly. From check in to the cleaning staff. When we needed anything they brought it right up. The 1st morning the breakfast was good. Plenty of options.

Cons:

The 2nd morning for breakfast. they were out of a couple things. The biscuits were hard.

2026-05-27 • via Nuitee
M
Michele • solo_traveller • us
8
Nice place to stay.
Pros:

Location and convenience. Friendly stay, clean rooms, nice breakfast and I felt it was in a safe location for traveling alone.

Cons:

Nothing. It was what I wanted and expected for an overnight stay. Met my needs.

2026-05-27 • via Nuitee
B
Billie • solo_traveller • us
9
Very nice and close to interstate.
Pros:

Easy access to interstate

2026-05-26 • via Nuitee
A
Ashley • extended_group • us
10
2026-05-26 • via Nuitee
M
Mack • family_with_children • us
10
Pros:

Great area for me. Very clean hotel and great customer service.

Cons:

NA

2026-05-25 • via Nuitee
J
Jennifer Lally • solo_traveller • us
10
Pros:

The room was very spacious and the view was good. The bed was very comfortable.

2026-05-20 • via Nuitee
D
Darryl • couple • us
7
I always stay at this location when in town to see my family the place close to everything and I rea
Pros:

The location was great and close to the highway

Cons:

The breakfast was not very good at all the pancake machine was out of service all three days I was there and the food choices were very limited

2026-05-19 • via Nuitee
T
Tye Keef • solo_traveller • us
8
Pros:

Nice location, clean,

Cons:

Staff was rude, breakfast eggs burnt and waffle maker broken.

2026-05-19 • via Nuitee
T
Takale • couple • us
10
2026-05-17 • via Nuitee
L
Linda • solo_traveller • us
9
Pros:

The air conditioner was quiet. Breakfast was good

2026-05-14 • via Nuitee
B
Brittany • family_with_children • us
10
2026-05-13 • via Nuitee
K
Katherine • solo_traveller • us
7
Pros:

Always staff busy cleaning. Helpful staff most of the time. Hotel smells clean as well. Beds comfortable.

Cons:

Shower head didn't have much pressure.

2026-05-12 • via Nuitee
W
Wilson • solo_traveller • us
8
On way home
Cons:

Bed was to high.

2026-05-10 • via Nuitee
C
Carol • couple • us
10
Enjoyable
Pros:

Quiet

2026-05-07 • via Nuitee
D
Daniel • solo_traveller • us
8
2026-04-28 • via Nuitee
B
Brad • family_with_children • us
9
N/A
Pros:

Location

Cons:

Clean

2026-04-27 • via Nuitee
C
Christopher • couple • us
1
2026-04-20 • via Nuitee
M
Martha • couple • us
10
Great place to stay and have an event
Pros:

Breakfast.\n What's tasty?\n Good The location was great right off the Expressway President

Cons:

Larger pool area,but everything was great

2026-04-20 • via Nuitee
B
Bullard • family_with_children • us
10
Everything was great. I will be coming back
Pros:

The breakfast was great

2026-04-17 • via Nuitee
S
Sakia • family_with_children • us
8
2026-04-16 • via Nuitee