Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Good location
Cons:
Poor cleanliness
Lacking amenities
Inadequate customer service

Categories

Cleanliness
6.01
Mentioned multiple issues such as mould in the shower curtain and unclean bedding.
Service
8.48
Staff described as pleasant and helpful, but lacking in professionalism.
Location
8.52
Close to town and public transport, which is a positive aspect.
Room Quality
7.47
Mixed reviews on room quality, some rooms comfortable but others noted as cold and poorly maintained.
Amenities
6.5
Amenities like parking and breakfast criticized; no hand soap or shampoo provided.
Value for Money
6.96
Adequate for a one-night stay, but many felt it lacked quality for the price.
Food and Beverage
7.01
Breakfast was not up to expectations, and restaurant facilities left wanting.
Overall Experience
7.48
Generally acceptable stay, but several issues could deter future visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:15

Property Description

Luxurious Boutique Hotel in the Heart of Neath

Spacious and Elegant Rooms: The BlueBell Hotel offers richly decorated rooms that provide a luxurious setting for your stay. The spacious accommodations ensure a comfortable and relaxing experience.

Modern Amenities and Event Spaces: Enjoy complimentary WiFi throughout the hotel and make use of the meeting room equipped with the latest technology. Whether for leisure or business, the hotel caters to all your needs.

Convenient Location for Exploring: Situated within walking distance of Neath’s amenities and attractions, including the stunning waterfalls in Neath Valleys, The BlueBell Hotel provides the perfect base for your adventures.

Book your stay at The BlueBell Hotel now for a truly unforgettable experience.

Important information:

Please note, there is limited parking available at the property.

The hotel does not have air conditioningThis property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for £10 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.3
Based on 1262 reviews
Cleanliness: 6.01
Service: 8.48
Location: 8.52
Room Quality: 7.47
Amenities: 6.5
Value for Money: 6.96
Food and Beverage: 7.01
Overall Experience: 7.48
N
Neil • solo_traveller • gb
9
2026-07-25 • via Nuitee
S
SIBY PATTAMMADI • family_with_children • gb
7
overall good
Pros:

parking bit difficult but we got, rooms good but bathroom door no lock and one room bathroom door can't close.

Cons:

rooms very good
only bathroom doors not good

2026-07-22 • via Nuitee
G
Georgia • extended_group • gb
5
Good location for what we required.
Pros:

small parking area on the side, very convenient. Nice Fan in the room.

Cons:

toilet door would not close and therefore could not use the toilet in private. Only 1 towel to share but more were provided when requested. Food hygiene rating is only a 1 at this hotel. Wi-fi dipped in /out so unstable to watch the TV.

2026-07-22 • via Nuitee
H
Heather • solo_traveller • gb
7
Tatty and needs some love, but the staff and food were good.
Pros:

I was offered a full English, and they had a vegan version too (although I settled for toast and cereal). The staff were very friendly and helpful, and the bed was lovely and firm. It was very conveniently located.

Cons:

The curtains covered a whole wall, but the window was very small so there was no ventilation and it was hot and stuffy - even with the window open. The paintwork everywhere is old chipped. There was a hole in the bathroom wall where I assume something had been removed. The toilet paper holder was kind of broken, and there was no plug (and I nearly lost a ring down there). There was no hand soap, or shampoo. The bedside lights were useless and only pointed at the floor - not at my book. The lights in the bathroom were gloomy, and in the bedroom a seedy yellow. There were no instructions about getting wi-fi etc, and no minibar/fridge. There was a club next door, which didn't turn off its music until midnight, and the trains were very noisy (but in winter you could at least have the windows shut).

2026-07-21 • via Nuitee
J
Jeevan • solo_traveller • gb
1
2026-07-21 • via Nuitee
L
Lynne • solo_traveller • gb
8
Convenient location
Pros:

The location is great and very convenient for the town centre and nearby train station. The adjacent car park (although only four cars can park there). Spacious rooms and a lift, which saves you carrying luggage up and down the stairs.

Cons:

Front rooms get the noise from the high street, and back rooms get the noise from the railway. Breakfast is small and a little greasy. You will need to fill up on toast and cereal. Some minor decorating and maintenance issues need addressing to improve the quality.

2026-07-21 • via Nuitee
G
George • solo_traveller • gb
10
Pros:

All

Cons:

Not much choice for breakfast

2026-07-19 • via Nuitee
J
Joseph • solo_traveller • gb
8
Pros:

Everything except the food

Cons:

Food was average rest was great

2026-07-19 • via Nuitee
A
angela • solo_traveller • gb
10
Pros:

The staff where very friendly

Cons:

Liked it all

2026-07-19 • via Nuitee
B
Becs • solo_traveller • gb
6
2026-07-19 • via Nuitee
H
Howells • family_with_children • gb
10
Hidden Gem
Pros:

It’s a old building but it was the best stay we’ve had for a while. It’s a hidden gem. The reason why is - we had a large room very good beds and a fantastic breakfast. Many thanks to the team. It is very slightly tired but don’t let that put you off

Cons:

Nothing at all it was great

2026-07-18 • via Nuitee
M
Martin • couple • de
9
2026-07-16 • via Nuitee
W
William • couple • gb
7
2026-07-14 • via Nuitee
D
Dan • solo_traveller • gb
10
2026-07-12 • via Nuitee
N
Nicole • solo_traveller • ie
1
Avoid
Cons:

Im not one to leave negative reviews but Avoid!!bTiles were cracked and lifting in the bathroom easy to cut your foot, bedsheets were dirty, glass panels were cracked around doors, the place in general felt dirty and very dark. The place was over all not good unfortunately we had booked for 2 night but ended up only staying the one as it was very late when we arrived..

2026-07-09 • via Nuitee
A
Adrian • solo_traveller • gb
10
The best ever. Will always use when in this ares. !!!
Pros:

The Hotel was amazing. The staff were really helpful. The room was brilliant. The food was to die for with service to match.
I will always use this hotel when i am in the area. Thank you for a great stay.!!!

Cons:

Nothing !!!

2026-07-08 • via Nuitee
S
Sally • couple • gb
10
Fab stay at this hotel
Pros:

Second time staying here. The beds are the comfiest I’ve ever stayed in, staff are so helpful and perfect location. So happy to have big TV in room and Netflix…heaven!!

Cons:

Nothing-it was a great break away!

2026-07-04 • via Nuitee
B
Bryan • extended_group • gb
10
All good
Pros:

All of it

Cons:

Nothing

2026-07-01 • via Nuitee
S
Sharon • couple • gb
8
Pros:

Good location. Well appointed, clean and tidy room. Great shower. The staff were really welcoming and helpful. Particularly the lovely waitress at breakfast, who was very attentive.

Cons:

The lighting in the room wasn't bright enough, but that's our opinion. As the hotel is so close to the railway station, it's a little noisy at times.

2026-06-29 • via Nuitee
B
Ben • solo_traveller • gb
1
HORRIBLE AVOID AT ALL COSTS
Pros:

Shocking complete false advertisement

Cons:

The price for the room was unbelievable
Mouldy fridges no use of the kitchenette which I paid a lot more for than a normal room
Painted the bathroom floor which then made everything in the room black including my feet !
Live wires hanging out of the tv because they could t fit the plug up the stem of the bracket

2026-06-28 • via Nuitee