Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Good location
Cons:
Poor cleanliness
Lacking amenities
Inadequate customer service

Categories

Cleanliness
6.01
Mentioned multiple issues such as mould in the shower curtain and unclean bedding.
Service
8.48
Staff described as pleasant and helpful, but lacking in professionalism.
Location
8.52
Close to town and public transport, which is a positive aspect.
Room Quality
7.47
Mixed reviews on room quality, some rooms comfortable but others noted as cold and poorly maintained.
Amenities
6.5
Amenities like parking and breakfast criticized; no hand soap or shampoo provided.
Value for Money
6.96
Adequate for a one-night stay, but many felt it lacked quality for the price.
Food and Beverage
7.01
Breakfast was not up to expectations, and restaurant facilities left wanting.
Overall Experience
7.48
Generally acceptable stay, but several issues could deter future visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:15

Property Description

Luxurious Boutique Hotel in the Heart of Neath

Spacious and Elegant Rooms: The BlueBell Hotel offers richly decorated rooms that provide a luxurious setting for your stay. The spacious accommodations ensure a comfortable and relaxing experience.

Modern Amenities and Event Spaces: Enjoy complimentary WiFi throughout the hotel and make use of the meeting room equipped with the latest technology. Whether for leisure or business, the hotel caters to all your needs.

Convenient Location for Exploring: Situated within walking distance of Neath’s amenities and attractions, including the stunning waterfalls in Neath Valleys, The BlueBell Hotel provides the perfect base for your adventures.

Book your stay at The BlueBell Hotel now for a truly unforgettable experience.

Important information:

Please note that maintenance work of the kitchen will be carried out from 15 December 2026 to 27 December 2026.This property is located in a busy area so guests might experience some noise.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Location

Guest Reviews

7.3
Based on 1306 reviews
Cleanliness: 6.01
Service: 8.48
Location: 8.52
Room Quality: 7.47
Amenities: 6.5
Value for Money: 6.96
Food and Beverage: 7.01
Overall Experience: 7.48
K
Kevin solo_traveller gb
6
Not a bad place to stay if your on a budget.
Pros:

Regular visitor to this little hotel. Staff very pleasant as always.

Cons:

Rooms are now looking tired and could do with a makeover in my opinion. There are loose and broken tiles in the bathroom and fittings are loose or missing altogether. Parking has always been an issue here.

2026-09-11 via Nuitee
L
Lisa solo_traveller gb
9
Great value and highly recommend
Pros:

Really friendly welcome. Underground parking for motorbikes. Lovely breakfast included. Large clean rooms. Great location.

Cons:

Nothing

2026-09-09 via Nuitee
A
Allen couple gb
8
2026-09-08 via Nuitee
P
Peter couple gb
10
Pros:

Staff were very friendly

Cons:

Slight stain on carpet near bed

2026-09-07 via Nuitee
R
Richard solo_traveller gb
7
adequate for the price
Pros:

central location, comfy bed, quiet. room size good.

Cons:

Bathroom in need of maintenance, peeling paint, loose grout & lifting floor tiles, bathroom door difficult to open. Breakfast service was slow with small portion size.

2026-09-07 via Nuitee
G
Gerard solo_traveller gb
8
2026-09-07 via Nuitee
D
Dean solo_traveller gb
9
2026-09-06 via Nuitee
C
Coleene solo_traveller gb
10
2026-09-04 via Nuitee
K
Kamal extended_group gb
10
2026-09-01 via Nuitee
R
Richard solo_traveller gb
9
I think this hotel has potential to be a great little hotel
Pros:

Stayed here weekend of 24th July.Quite handy location because i had a bowling competition nearby. Room was clean,spacious with plenty of cupboard space.Even a fan in the room.There is a safe in the room but waste of time because it was locked,i enquired at reception but nothing they could do.Shower over a bath which was very powerful.
Stayed for 2 nights and the room was made up on 2nd day.Plenty of t and coffee provided.

Cons:

Breakfast was fine but let down by cheap packet sauces and sachets of salt and pepper.There is a coffee machine but like other people i had to be shown how to use it.Wanted a 2nd cup but could not be bothered to wait in line and go through the process again.
I decided to eat in the restaurant one evening because i was too tired to go anywhere.I thought the kitchen was closed at first because i could not see a chef.So i asked at reception and the guy behind reception worked the kitchen as well.To be fair the burger and chips I had was tasty but come on please do away with awful sachets of mayonnaise,ketchup,salt and pepper.
Could not understand why the hotel had a food rating of 1 but apparently it was due to the previous owners who ran the kitchen.
To be fair i must give credit to the guy behind reception who seemed to do everything.

2026-09-01 via Nuitee
K
Kaylah solo_traveller gb
10
Pros:

The overall aesthetic of the place, the room was massive and beautiful styled. They had a lift which works and its close to other facilities like pubs, bars and restaurants.

Cons:

Unfortunately 2 things; parking was one huge problem. When I arrived around 10pm friday night to check in there was no car parking spaces on the small plot of land. I had to park a 5 minute walk away in the train station car park which with a broken knee and cructhes is quite alot. The second one was completely out of there control but the room above me may aswell had concrete feet! Every foot step smashing on the floor.

2026-08-31 via Nuitee
N
nicole couple gb
8
Great would go back
Pros:

Very good location, staff extremely friendly and helpful

Cons:

Bit hot in the room
But gave us a fan

2026-08-31 via Nuitee
R
Ryan solo_traveller gb
7
Cheap n easy
Pros:

Location was perfect

2026-08-30 via Nuitee
S
sibanda solo_traveller gb
5
Pros:

The room was quite big ,perfect size

Cons:

The TV not working,toilet not clean,shower small and the shower drain not working (seems to be blocked)properly water.

2026-08-30 via Nuitee
D
Daniel solo_traveller gb
1
Awful, start to finish - Avoid at all cost
Pros:

Nothing. This is the worst place ive stayed. Dirty, uncomfortable, and very unkept

Cons:

The whole experience. The whole hotel is dirty. We arrived at 9pm and asked if we could order a coffee to be told no, the bar is shut and coffee can only be served at breakfast.

We asked for 2 pillows as the bed only had 1 each with no spares in the room to be told they had none.

The bathroom door didnt close because of bodged tiles. I got grout stuck in my nail after stubbing my toe on uneven tiles, the majority of floor tiles were broken or uneven with all the grout coming out.

Curtains and bedsheets were stained and dead flies around the window

2026-08-30 via Nuitee
F
Frank couple gb
7
2026-08-27 via Nuitee
E
Evelyn couple ie
8
Very comfortable stay after a shock 1st impressions
Pros:

Met by a lovely young gentleman was very helpful. Our room was huge with 2 armchairs & a couch made up as a bed too. The bed was a 6 ft very comfortable, bathroom was lovely a bath & separate shower. Breakfast was delicious & very nicely presented.

Cons:

Unfortunately 1st impressions were disappointing it needed a good sweep outside & windows & doors needed to be cleaned, but inside was clean decor was tired but it was beautifully designed & in it’s day was very tasteful done & lovely design.

2026-08-27 via Nuitee
G
Gintare solo_traveller gb
1
Pros:

Labai nesvaru,Nejauku,as nerekomenduoju

Cons:

Pusryciai nepatiko,nes mazos porcijos,nera desertu ir vaisiu,kambariai labai nesvarus,uzuolaidos neplautos su plemais,salia baras tai labai triuksminga iki 4 triuksmas,

2026-08-23 via Nuitee
F
Federico solo_traveller gb
8
2026-08-23 via Nuitee
W
wagstaff solo_traveller gb
10
Pros:

The room was comfortable and clean,,bed was comfy 😊

Cons:

All good 👍🏻

2026-08-23 via Nuitee