Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Good location
Cons:
Poor cleanliness
Lacking amenities
Inadequate customer service

Categories

Cleanliness
6.01
Mentioned multiple issues such as mould in the shower curtain and unclean bedding.
Service
8.48
Staff described as pleasant and helpful, but lacking in professionalism.
Location
8.52
Close to town and public transport, which is a positive aspect.
Room Quality
7.47
Mixed reviews on room quality, some rooms comfortable but others noted as cold and poorly maintained.
Amenities
6.5
Amenities like parking and breakfast criticized; no hand soap or shampoo provided.
Value for Money
6.96
Adequate for a one-night stay, but many felt it lacked quality for the price.
Food and Beverage
7.01
Breakfast was not up to expectations, and restaurant facilities left wanting.
Overall Experience
7.48
Generally acceptable stay, but several issues could deter future visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:15

Property Description

Luxurious Boutique Hotel in the Heart of Neath

Spacious and Elegant Rooms: The BlueBell Hotel offers richly decorated rooms that provide a luxurious setting for your stay. The spacious accommodations ensure a comfortable and relaxing experience.

Modern Amenities and Event Spaces: Enjoy complimentary WiFi throughout the hotel and make use of the meeting room equipped with the latest technology. Whether for leisure or business, the hotel caters to all your needs.

Convenient Location for Exploring: Situated within walking distance of Neath’s amenities and attractions, including the stunning waterfalls in Neath Valleys, The BlueBell Hotel provides the perfect base for your adventures.

Book your stay at The BlueBell Hotel now for a truly unforgettable experience.

Important information:

Please note, there is limited parking available at the property.

The hotel does not have air conditioningThis property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for £10 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.3
Based on 1233 reviews
Cleanliness: 6.01
Service: 8.48
Location: 8.52
Room Quality: 7.47
Amenities: 6.5
Value for Money: 6.96
Food and Beverage: 7.01
Overall Experience: 7.48
G
Gergely • couple • gb
4
2026-06-20 • via Nuitee
S
Sarah • solo_traveller • gb
6
2026-06-20 • via Nuitee
D
David • solo_traveller • gb
8
Pros:

Good location, good price.
Looks were deceptive outside looks tired and run down but inside was acceptable.
Staff were friendly and helpful.

Cons:

Air con not working, only given one doorcard
Only one towel for a double room.
Asked for another towel and extra pillows and staff brought to room within 15ins of asking

2026-06-20 • via Nuitee
D
Darren • solo_traveller • gb
6
2026-06-16 • via Nuitee
J
Janice • couple • gb
8
Pros:

Room was ok
Breakfast was very nice
We park on-site

2026-06-16 • via Nuitee
R
Rickman • solo_traveller • gb
7
Basic hotel, room was good, but lacking in facilities
Pros:

Very big room, nice and clean

Cons:

TV did not work, and there was a complete lack of toiletries.

2026-06-15 • via Nuitee
J
joanne • extended_group • gb
8
We enjoyed our stay at the bluebell and would stay there again as great location and
Pros:

The hotel was in a perfect location, easy to check in, the staff were polite and helpful and the room was clean nd spacious and had the bare essentials which included ironing board and iron and hair dryer kettle and bare minimum tea tray, shower had good pressure and bathroom was clean, there was also a heater for cold weather and fan for hot weather

Cons:

The coffee and tea tray in room was bare minimum so if wanted more than one coffee each would have needed to ask for more, also same with the toilet rolls did not get topped up for second night, only one pillow per person but am sure if asked they would have supplied more, breakfast was ok but again ran out of butter and sugar but supplied us at table with more when asked

2026-06-11 • via Nuitee
J
Jamie • solo_traveller • gb
7
Good value.
Pros:

Location

Cons:

Some improvements to exterior building required

2026-06-10 • via Nuitee
J
J • couple • gb
8
looks bad from the outside but inside is very nice and the staff are excellent, rooms outdated.
Pros:

Parking is based on first come first to park, the car park only fits five car's if they all park right.

Cons:

CAR PARK, we could not use the car par because it was full, so we parked in town after 6pm because it free from saturday to monday.

2026-06-08 • via Nuitee
Z
Zoe • solo_traveller • gb
5
Got exactly what we paid for - a cheap stay
Pros:

Friendly staff , large room, bed was clean

Cons:

Very tired decor, stained curtains, shower unusable as leaked more than came out of the shower head

2026-06-08 • via Nuitee
G
Gary Jefferies • solo_traveller • gb
8
2026-06-08 • via Nuitee
N
Nicole • couple • gb
1
2026-06-07 • via Nuitee
T
Terry • solo_traveller • gb
5
Hotel was OK, but my experience with the meal ordering made it an unpleasant stay.
Pros:

Good Location, comfy bed good room size

Cons:

Ordered at 6.15 and paid for a meal from the QR code, waited 45 mins then went down to find out about my meal, chap said no order has come through and no payment either, but he said he would sort my meal anyway and bring it to my room which he did at 7.15, and the meal was very tasty.

2026-06-04 • via Nuitee
D
Daryl • solo_traveller • gb
8
2026-06-02 • via Nuitee
E
Elizabeth • solo_traveller • gb
10
Lovely
Pros:

Lovely very nice place

2026-06-01 • via Nuitee
W
Wilcox • solo_traveller • gb
9
Bluebell delight
Pros:

Needed a night away from house sorting, great location right in the centre of town, had a good night out visiting several pubs with live music, a good sleep and delicious breakfast, will stay again

Cons:

Nothing

2026-06-01 • via Nuitee
L
Liam • solo_traveller • gb
1
Pros:

Nothing, the place was a run down hotel that looked more like a dodgy pub converted into a brothel.

Cons:

No air conditioning even though it said air conditioning.
No fans in absence of air conditioning
Coffee tasted like dirt
Breakfast was tiny, 1 rasher of bacon, 1 sausage, 1 egg, 1 hash brown, a tablespoon of beans and a tablespoon of soggy mushrooms.
The bedroom is dated and faced a busy train line with trains constantly going past.
The bathroom stank of mould and sweat, absolutely awful.

2026-05-31 • via Nuitee
T
Trevor • family_with_children • gb
2
Awful.
Cons:

The air con in the 2 rooms that we tried was useless. In the first room the air con fan was so noisy it sounded like a car alarm. In the second room it was a little quieter but there was no cooling effect. Clearly the air con system above the ground floor has not been serviced or repaired for some time. The staff were not surprised when this was reported. The ceramic floor tiles in the bathroom were loose on the floor and quite dangerous for small children and the glass door scraped on the floor. The breakfast was very basic. No gluten free bread available. On the third day no alternative milk was available. Three of us are dairy free. A failed delivery was the excuse given. The hotel is in the centre of town. How difficult would it have been for them to pop to a shop? Although the staff were polite this does not make up for management that don't care about their customers and are quite happy to advertise accommodation that should be under renovation.

2026-05-29 • via Nuitee
J
Joyett-hull • solo_traveller • gb
10
Pros:

It was easy to get too

2026-05-27 • via Nuitee
M
Mark • couple • gb
10
Staff very friendly and comfortable room.
2026-05-26 • via Nuitee