Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Bar
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great service
Food quality is excellent
Good location
Cons:
Cleanliness issues
Dated rooms

Categories

Cleanliness
6.7
Several reviews indicate filthy rooms and poor cleaning, impacting the cleanliness rating.
Service
9.2
Most reviews praised the service, noting the staff's helpfulness and friendliness.
Location
8.7
Generally positive comments about the location, although some mentioned it was far from the center.
Room Quality
7.2
Multiple mentions of dated rooms needing refreshment, impacting the overall room quality.
Amenities
8.6
Positive feedback on the afternoon tea experience and amenities offered.
Value for Money
8.9
Many reviews suggest good value for the experience, particularly with Groupon offers.
Food and Beverage
9.2
Highly praised for food quality and variety during the afternoon tea.
Overall Experience
8.7
Overall positive experiences noted, despite some serve and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-27 20:57

Property Description

Luxurious Accommodation
Indulge in the opulence of marble-lined bathrooms and spa baths in every room at the 5-star Bentley Hotel.

Fine Dining and Relaxation
Savor award-winning cuisine at the Peridot Restaurant and unwind at Le Kalon Spa's Turkish bath for a truly pampering experience.

Prime Location
Located in the prestigious Kensington & Chelsea area, near iconic landmarks and exclusive shopping, The Bentley Hotel offers a sophisticated stay in the heart of London.

Experience luxury and convenience at The Bentley Hotel - book your stay now for an unforgettable experience!

Important information:

All Reservations require a Credit Card guarantee at the time of booking. Unless otherwise pre-arranged this card is authorized for the first nights accommodations cost, at least one day prior to arrival. Full Prepayment is then taken on arrival. Should the Payee not be present at arrival please contact the hotel in advance to arrange payment via our Secure Online Credit Card Portal.

Early departures advised after arrival will be subject to one night’s penalty fee.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 3 years old and over stay for £54 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 690 reviews
Cleanliness: 6.7
Service: 9.2
Location: 8.7
Room Quality: 7.2
Amenities: 8.6
Value for Money: 8.9
Food and Beverage: 9.2
Overall Experience: 8.7
1
139sankarn Family
10
Great Afternoon tea !!!
Pros:

We had a wonderful afternoon tea experience. The freshly baked scones were warm, served with generous portions of rich clotted cream and delicious strawberry jam. They were simply perfect.

The selection of desserts was equally impressive, beautifully presented and full of flavour. Every sweet treat was delicate, fresh, and not overly sugary.

Combined with excellent service of Bansri and a lovely atmosphere, it made for a truly memorable afternoon tea.

2026-06-27 via Tripadvisor
M
milliel670 Family
10
Lovely afternoon tea
Pros:

We had afternoon tea here recently and the food was amazing!! There was a great selection of sandwiches, cakes and scones!! We were offered extra tea and the staff were very accommodating and kind. We were too full to eat the scones and Bonsri was so kind as to pack them up for us with no fuss!! She was very attentive.

2026-06-27 via Tripadvisor
O
O2908ACkerryt Friends getaway
10
Excellent
Pros:

Superb location and hotel experience. Spacious rooms and bathrooms.
Very comfortable beds, would highly recommend to stay here.
All spotlessly clean and a true luxury hotel in the heart of London

2026-06-25 via Tripadvisor
E
Ewa couple se
6
2026-06-25 via Nuitee
L
Luca couple it
7
2026-06-19 via Nuitee
S
Shenai solo_traveller gb
10
2026-06-18 via Nuitee
P
pn167 Friends getaway
10
Calm and cozy
Pros:

The service from the team, especially Bansri, has been exceptional, extremly patience (we were a table of 9 people, 2 kids and 2 babies), informative with the menu, and respectful of our times and requests, on top of all, she always had a smile to share.
Thanks to all the team.

2026-06-17 via Tripadvisor
7
764ghaitha Family
10
No
Pros:

Thank you for the beautiful afternoon tea , Bansari was our Waitress she did the best service a very big thank to her. Beautiful location

2026-06-17 via Tripadvisor
Y
Y8277LTnicolem Family
10
London Experience
Pros:

The service and food was amazing! Our waitress, Bansri, was wonderful and very kind by giving us an amazing London experience.

2026-06-16 via Tripadvisor
M
mele973 Family
10
Bentley Hotel Afternoon Tea
Pros:

We were served by a lovely lady named Balsri. From start to finish she was very kind and gave excellent customer service. We had afternoon tea. Everything was organised and prepared well. She was polite and lovely. Highly recommend their afternoon tea here at Bentley hotel and outstanding service from Balsri! 😀 To add to that, the facilities were very clean! Interior and cleanliness is a 10/10!

2026-06-16 via Tripadvisor
N
Navigator36468709020 Couples
10
Great visit today at 14:30!
Pros:

A great visit starting at 14:30 with our bags kindly being taken from us for safe keeping. We were then hosted by 2 fabulous members of staff, quietly attended to with care only a grandmother would display. Thankyou all for a lovely experience !

2026-06-15 via Tripadvisor
P
Phil_Gipsy_King Business Darlington, County Durham, England
10
Delicious afternoon tea and exceptional service
Pros:

Excellent service and delicious afternoon tea. Bala was the perfect host, explained everything very well and was super attentive. Would definitely recommend and return.

2026-06-15 via Tripadvisor
1
1CC1CC Friends getaway Brentford, Hounslow, Greater London, England
10
Brilliant afternoon tea
Pros:

Brilliant service by Bala and the team at the Bentley hotel, South Kensington. Atmosphere was brilliant. Great Vwkue

2026-06-15 via Tripadvisor
4
438mahtabk Couples
10
Afternnon tea
Pros:

Such a beautiful place to have afternoon tea – everything was really lovely.
Our waitress Bala was particularly nice. And helpful .

2026-06-15 via Tripadvisor
B
brucebQ2448XQ Solo travel
10
Best Haman in London
Pros:

By far the best Haman I’ve had in the UK!
Mellisa was incredibly thorough and engaging. I’ll definitely be back again.

2026-06-14 via Tripadvisor
C
Cellespirit43 Friends getaway
10
Posh affordable afternoon tea !
Pros:

Very nice atmosphere. I love the chandelieres!!! Looks so posh!!!
Very lovely and awesome staffs. Bansari, Shah & Bala is an asset to your company!
We had an afternoon tea! Rhe food was fantastic! Patries was not so sweet. And my fave was the coronatuon sandwich!

2026-06-14 via Tripadvisor
R
ramonamF3423TH Friends getaway
10
Amazing
Pros:

Lovely place , food was very nice
the scones were amazing , freshly baked
Staff attentive and very polite
Bansari, Shah and Bala

2026-06-14 via Tripadvisor
S
Stay312119 Friends getaway
10
Great high tea experience
Pros:

Lovely atmosphere. Delicious sandwiches and sweet treats. Good selection of teas. Friendly service. I highly recommend.

2026-06-13 via Tripadvisor
A
amrb20032011 Friends getaway San Antonio, Texas
10
Excellent high tea in a beautiful hotel!
Pros:

Excellent service for high tea and the tea and food was wonderful, fresh, delicious, and tasty! We had a special occasion birthday and they made us feel special and well taken care of with attention to detail and a little extra birthday treat! The high tea was a wonderful value and we loved every minute! The hotel is beautiful and elegant and exactly what we had hoped and dreamed for our event!

2026-06-13 via Tripadvisor
T
Tanvir couple hk
7
2026-06-13 via Nuitee