Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Bar
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great service
Food quality is excellent
Good location
Cons:
Cleanliness issues
Dated rooms

Categories

Cleanliness
6.7
Several reviews indicate filthy rooms and poor cleaning, impacting the cleanliness rating.
Service
9.2
Most reviews praised the service, noting the staff's helpfulness and friendliness.
Location
8.7
Generally positive comments about the location, although some mentioned it was far from the center.
Room Quality
7.2
Multiple mentions of dated rooms needing refreshment, impacting the overall room quality.
Amenities
8.6
Positive feedback on the afternoon tea experience and amenities offered.
Value for Money
8.9
Many reviews suggest good value for the experience, particularly with Groupon offers.
Food and Beverage
9.2
Highly praised for food quality and variety during the afternoon tea.
Overall Experience
8.7
Overall positive experiences noted, despite some serve and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-27 20:57

Property Description

Luxurious Accommodation
Indulge in the opulence of marble-lined bathrooms and spa baths in every room at the 5-star Bentley Hotel.

Fine Dining and Relaxation
Savor award-winning cuisine at the Peridot Restaurant and unwind at Le Kalon Spa's Turkish bath for a truly pampering experience.

Prime Location
Located in the prestigious Kensington & Chelsea area, near iconic landmarks and exclusive shopping, The Bentley Hotel offers a sophisticated stay in the heart of London.

Experience luxury and convenience at The Bentley Hotel - book your stay now for an unforgettable experience!

Important information:

All Reservations require a Credit Card guarantee at the time of booking. Unless otherwise pre-arranged this card is authorized for the first nights accommodations cost, at least one day prior to arrival. Full Prepayment is then taken on arrival. Should the Payee not be present at arrival please contact the hotel in advance to arrange payment via our Secure Online Credit Card Portal.

Early departures advised after arrival will be subject to one night’s penalty fee.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Location

Guest Reviews

8.4
Based on 747 reviews
Cleanliness: 6.7
Service: 9.2
Location: 8.7
Room Quality: 7.2
Amenities: 8.6
Value for Money: 8.9
Food and Beverage: 9.2
Overall Experience: 8.7
S
saad • couple • sa
10
2026-10-17 • via Nuitee
M
Maha • solo_traveller • qa
6
Good staff and good location
Pros:

The staff were very friendly and helpful, and the location of the hotel was very good.

Cons:

I was disappointed that there was no Nespresso machine in the room. There was only a kettle and instant coffee sachets, which I personally did not enjoy.

2026-10-13 • via Nuitee
A
Agamyrat • family_with_children • es
8
2026-10-11 • via Nuitee
K
Kristian • couple • dk
6
Forstår ikke det er et 5 stjernet hotel måske nærmere 3 stjerner
Pros:

TV virkede ikke
Værelse meget gl dags indrettet

2026-10-11 • via Nuitee
C
Craig • couple • us
3
Old dated sad queen of a hotel. Needs a face lift.
Pros:

It’s quiet.

Cons:

It’s outdated, stains on furniture, rugs from careless visitors but they don’t fix scratches or put a coat of wax to improve things. The TV is ungodly. I moved hotels. I go in turn on tv voila no problem. I found a rag in my bed. It’s just a sad old hotel needing a major makeover. Do not eat here.

2026-10-07 • via Nuitee
N
Nicolo • couple • ch
8
2026-09-17 • via Nuitee
K
Klodiana • couple • it
6
2026-09-16 • via Nuitee
Z
Zeynep • family_with_children • tr
9
Gayet başarılı ve nezih bir otel
Pros:

Konum harika , çalışanlar çok ilgili ve otel çok temiz

Cons:

Kahvaltı ve yemek olanakları ..

2026-09-13 • via Nuitee
E
Eela • couple • gb
10
Pros:

Very happy with it

Cons:

Yes

2026-09-13 • via Nuitee
A
Anjali • couple • dk
10
Royal interiors
Pros:

Amazing facilities , the architecture and interior made me feel royal!
The staff at check in was polite.

Cons:

N/A

2026-09-11 • via Nuitee
Z
Zharkovskiy • couple • fr
8
2026-09-03 • via Nuitee
A
Arthur • couple • gb
10
2026-08-29 • via Nuitee
T
Tanvir • couple • hk
8
2026-08-18 • via Nuitee
N
nawab • family_with_children • ae
6
It was a pleasant stay overall.
Pros:

Hotel staff was very helpful and cooperative

Cons:

Beds tapestry needs to be updated

2026-08-18 • via Nuitee
R
Reuben • couple • gb
10
Pros:

From when we arrived, the doorman’s welcome to Mariana’s warmth, efficiency and kindness throughout our stay made this an exceptional experience.

2026-08-16 • via Nuitee
Q
Q1704XEgracef • Solo travel
10
Good experience, not as bad as some of the reviews on here
Pros:

I booked the Oriental Aromatic Hammam for my birthday and my the person that did my treatment was was Hawanna (I might be spelling her name wrong)

This is the first time coming to the Bentley hotel and having Hammam treatment. Sidenote, I have done it plenty of times aboard and in the UK so I know what to expect.. firstly let me start with my treatment was great. Everything was explained. based on the bad reviews here I bought myself bottled the water and other bits and pieces just in case but all of it was unnecessary. The facilities were clean and actually very lovely marble everywhere definitely opulence in the hotel and the room where the treatment that happens is all marble. I would say that it needs a bit of refurbishment but I can’t complain at all because the treatment was very good.

2026-08-14 • via Tripadvisor
R
rosedP1551GO • Friends getaway
10
Excellent afternoon tea, thoroughly recommend
Pros:

Came here to The Bentley Hotel for afternoon tea with a friend. This is a beautiful hotel, and the staff are so friendly. The afternoon tea was delicious. Freshly made sandwiches and excellent cakes all made here. The scones were warm and fluffy. Bala, the lady who looked after us was friendly and helpful and very attentive. We weren’t hurried and it was very relaxing afternoon. A lovely afternoon and I’d recommend this to anyone.

2026-08-13 • via Tripadvisor
G
Getaway378032 • Friends getaway
10
Escape the heat with Tea at The Bentley Hotel
Pros:

Afternoon tea at The Bentley Hotel was delicious, a lovely selection of sandwiches, gorgeous cakes; especially the passion fruit cheese cake, warm scones and a bottomless tea pot. All served to us by Bala our waitress for who nothing was too much trouble. A perfect afternoon escape from the heat outside.

2026-08-13 • via Tripadvisor
J
jazzbrown11 • Family
10
Afternoon Tea at the Bentley Hotel
Pros:

We booked an afternoon tea experience at the Bentley Hotel and were pleasantly surprised by the quality and how well we were attended to.

To start off, The Bentley Hotel is in a convenient area nearby the V&A museum, where we previously were. We weren’t intimidated by our lower class background and our host Bansri was lovely and assisted us with the process in such an incredibly elegant and efficient manner. The atmosphere is very peaceful with little noise accompanied by the melodic piano ambiance.

The food we were given consisted of a variety of sandwiches, high quality patisseries and scones along with a wide selection of tea. Each was well presented, very tasty yet surprisingly filling! The accommodation also offers take away bags if needed.

It goes without saying that the cleanliness is exceptional all around including the grand bathrooms that were available.

We can highly recommend this experience, it is our first afternoon tea experience here but it certainly will not be our last. Entirely worth its value across all age demographics.

2026-08-12 • via Tripadvisor
A
Atousa • couple • gb
8
2026-08-12 • via Nuitee