DoubleTree by Hilton Hotel New York City - Chelsea

Hotels
•
Doubletree by Hilton
7.3 (5684 reviews)
128 West 29th Street , New York , US
+1 212-564-0994

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
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Review Highlights

Pros:
Friendly staff
Great location
Cons:
Small rooms
Needs renovation

Categories

Cleanliness
6.88
While the hotel was generally clean, there were issues with maintenance and updating that impacted the overall perception.
Service
8.35
The staff, particularly Romaine, were frequently noted as friendly and helpful.
Location
8.89
Numerous reviews highlighted the excellent location, close to major attractions and transport.
Room Quality
6.34
Rooms were reported as small and old, with some issues related to comfort.
Amenities
6.87
Limited amenities noted, with some guests suggesting a need for improvement in common areas.
Value for Money
6.83
Guests felt that the price was high considering the condition of the hotel and amenities.
Food and Beverage
6.88
Breakfast area and food services were critiqued for lacking a hotel-like atmosphere.
Overall Experience
7.35
The overall stay was positive, despite some complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:45

Property Description

Convenient Location
Situated just steps away from Madison Square Garden and close to the 28th Street subway station, DoubleTree by Hilton Hotel New York City - Chelsea offers easy access to popular attractions in Manhattan.

Modern Amenities
Experience comfort and convenience in every room with a flat-screen TV, work desk, and complimentary toiletries. Stay connected with free WiFi and enjoy a workout at the fitness center or catch up on work at the business center.

Dining and Relaxation
Indulge in American cuisine at Chelton's Bar and Grille, open for breakfast, lunch, and dinner. Unwind with a cocktail at the lounge or opt for in-room dining. After a day of exploring the city, retreat to your cozy room for a relaxing evening.

Book your stay at DoubleTree by Hilton Hotel New York City - Chelsea for a memorable experience in the heart of the city.

Important information:

Guests must be 21 years or older to check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Location

Guest Reviews

7.3
Based on 5684 reviews
Cleanliness: 6.88
Service: 8.35
Location: 8.89
Room Quality: 6.34
Amenities: 6.87
Value for Money: 6.83
Food and Beverage: 6.88
Overall Experience: 7.35
S
Stephen • solo_traveller • gb
4
2026-09-18 • via Nuitee
S
Scott • solo_traveller • nz
1
2026-09-17 • via Nuitee
K
Kelly • couple • ca
7
2026-09-17 • via Nuitee
C
Callum • couple • gb
7
2026-09-17 • via Nuitee
A
Aguilar Garcia • couple • mx
9
2026-09-17 • via Nuitee
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William • couple • us
10
2026-09-15 • via Nuitee
G
Giovana • extended_group • br
1
Average service, but the elevators are a complete nightmare.
Pros:

The location is great, but it is definitely not worth the stress. I would never stay here again—there are hundreds of much better hotel options in the exact same area and price range.

Cons:

The main issue with this hotel is the elevator system. There are only two elevators serving roughly 30 floors, making it practically impossible for guests on higher floors to get down. While staying on the 24th floor, I had to wait over an hour just to catch an elevator down for breakfast. Because they arrive completely full, people end up riding them up first just to guarantee a spot coming down, leaving everyone else stuck. On check-out day, the situation was just as chaotic, and walking down over 20 flights of stairs with heavy luggage was not an option. I would not recommend staying here unless you want to spend hours of your vacation waiting for an elevator under constant stress.

2026-09-15 • via Nuitee
A
April • extended_group • us
10
Amazing and will stay again on next trip
Pros:

Location - far enough and close enough from the fast pace action
Clean , comfy beds , Julio and staff were amazing

Cons:

Nothing

2026-09-14 • via Nuitee
A
April • extended_group • us
10
2026-09-14 • via Nuitee
J
James • couple • gb
8
Perfect for a few days in New York friendly staff and really comfortable
Pros:

Excellent location! Exactly what was needed

Cons:

Nothing

2026-09-13 • via Nuitee
J
Jamie • solo_traveller • us
10
Pros:

Location was perfect, bed was comfortable, the room was a good fit for us.

Cons:

Elevator!!

2026-09-13 • via Nuitee
S
Sevil • couple • us
4
2026-09-13 • via Nuitee
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Senovia • couple • us
10
Excellent
Pros:

I love ❤️ this hotel I always stay here most off the time I cheat some times lol but I love everything about spraying here the location the staff my request all are top notch love the cookies 🍪🩷🩷

2026-09-12 • via Nuitee
S
Sathish • solo_traveller • in
8
2026-09-12 • via Nuitee
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Lamar • couple • us
8
2026-09-12 • via Nuitee
J
Jean • family_with_children • ie
6
2026-09-12 • via Nuitee
F
Frida • couple • se
8
2026-09-11 • via Nuitee
D
Dagmara • family_with_children • pl
10
Pros:

Czysto, super obsługa i dobra lokalizacja:)

2026-09-11 • via Nuitee
T
Tusar • couple • us
7
2026-09-11 • via Nuitee
V
Varun • family_with_children • ca
10
2026-09-11 • via Nuitee