DoubleTree by Hilton Hotel New York City - Chelsea

Hotels
•
Doubletree by Hilton
7.3 (5312 reviews)
128 West 29th Street , New York , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Small rooms
Needs renovation

Categories

Cleanliness
6.88
While the hotel was generally clean, there were issues with maintenance and updating that impacted the overall perception.
Service
8.35
The staff, particularly Romaine, were frequently noted as friendly and helpful.
Location
8.89
Numerous reviews highlighted the excellent location, close to major attractions and transport.
Room Quality
6.34
Rooms were reported as small and old, with some issues related to comfort.
Amenities
6.87
Limited amenities noted, with some guests suggesting a need for improvement in common areas.
Value for Money
6.83
Guests felt that the price was high considering the condition of the hotel and amenities.
Food and Beverage
6.88
Breakfast area and food services were critiqued for lacking a hotel-like atmosphere.
Overall Experience
7.35
The overall stay was positive, despite some complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:45

Property Description

Convenient Location
Situated just steps away from Madison Square Garden and close to the 28th Street subway station, DoubleTree by Hilton Hotel New York City - Chelsea offers easy access to popular attractions in Manhattan.

Modern Amenities
Experience comfort and convenience in every room with a flat-screen TV, work desk, and complimentary toiletries. Stay connected with free WiFi and enjoy a workout at the fitness center or catch up on work at the business center.

Dining and Relaxation
Indulge in American cuisine at Chelton's Bar and Grille, open for breakfast, lunch, and dinner. Unwind with a cocktail at the lounge or opt for in-room dining. After a day of exploring the city, retreat to your cozy room for a relaxing evening.

Book your stay at DoubleTree by Hilton Hotel New York City - Chelsea for a memorable experience in the heart of the city.

Important information:

Guests must be 21 years or older to check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 50 per day.

Location

Guest Reviews

7.3
Based on 5312 reviews
Cleanliness: 6.88
Service: 8.35
Location: 8.89
Room Quality: 6.34
Amenities: 6.87
Value for Money: 6.83
Food and Beverage: 6.88
Overall Experience: 7.35
C
Clifton • solo_traveller • us
10
2026-05-30 • via Nuitee
G
Gabriela Clementina • couple • es
10
2026-05-30 • via Nuitee
M
Mehmet • extended_group • tr
8
2026-05-30 • via Nuitee
O
Omer • solo_traveller • il
1
Avoid
Pros:

Location

Cons:

Small rooms, no lobby, not clean, no view

2026-05-30 • via Nuitee
E
EMİNE • couple • tr
10
2026-05-29 • via Nuitee
C
celvin • couple • us
10
2026-05-29 • via Nuitee
K
Kaitlin • solo_traveller • us
10
My stay was fun and very relaxing, everytime I walked through the door I was created with a smile , build conversations
Pros:

Very beautiful, easy to locate when walking far, clean and comfortable

Cons:

Nothing everything was perfect

2026-05-29 • via Nuitee
E
Emir • couple • tr
10
2026-05-29 • via Nuitee
P
Pauline • couple • be
6
Pros:

Locatie was goed qua bereikbaar voor openbaar vervoer stond je overal snel met minimale wandelafstand.

Cons:

Neem zeker oordoppen mee. Vrij veel lawaai van zowel buren als vanop straat (vuilnisophaal, vrachtwagens snachts). Dat zal veel slapeloosheid verhelpen.

2026-05-29 • via Nuitee
M
Maya • couple • nl
10
Great rooms, quiet, clean, centrally located.
Pros:

The room was relatively spacious, pretty, modern, clean, and quiet. Staff was super friendly and helpful. Location super convenient right next to Penn Station, and close to so many attractions and plenty of restaurants and bars. Highly recommend.

Cons:

Except for the two old elevators, with one of them breaking down twice in our two nights there. It made it hard to get in and out, especially with suitcases.

2026-05-28 • via Nuitee
C
Christian • couple • us
8
2026-05-28 • via Nuitee
K
Katarzyna • solo_traveller • gb
7
2026-05-27 • via Nuitee
M
Marta • family_with_children • es
8
Pros:

La situació

Cons:

Els matalassos dobles són justos

2026-05-27 • via Nuitee
I
Ignacio • solo_traveller • us
8
A clean hotel close to Penn Station in a not yet gentrified part of midtown Manhattan.
Pros:

I really liked the location, more than I expected. It's in the old "garment district" of New York, which hasn't yet been totally erased by new construction. Also very close to Pennsylvania Station, which was my gateway in and out of the city. Room was fine, a little small but more or less what I expected for a Doubletree. I was surprised that there was daily maid service making the bed and leaving new towels.

Cons:

The lobby is very small, only two small elevators inadequate for a 27-story hotel. I had a clogged bathroom sink issue that wasn't fixed in the three days I stayed there.

2026-05-27 • via Nuitee
K
Kathryn • solo_traveller • us
9
2026-05-27 • via Nuitee
D
Deondra • solo_traveller • us
7
2026-05-27 • via Nuitee
E
Emily • couple • us
10
2026-05-27 • via Nuitee
A
Alicia • solo_traveller • au
9
2026-05-27 • via Nuitee
S
Schena • solo_traveller • us
9
Pros:

I liked that it was close to everything. Room was cozy and not a bad price for midtown NY

Cons:

It took forever to get extra towels but one cleaning lady was fast when I addressed the issue. Room was small but it was ok cause we weren't in the room much anyway.

2026-05-27 • via Nuitee
M
Matteo • extended_group • us
10
2026-05-26 • via Nuitee