DoubleTree by Hilton Hotel New York City - Chelsea

Hotels
•
Doubletree by Hilton
7.3 (5486 reviews)
128 West 29th Street , New York , us
+1 212-564-0994

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Small rooms
Needs renovation

Categories

Cleanliness
6.88
While the hotel was generally clean, there were issues with maintenance and updating that impacted the overall perception.
Service
8.35
The staff, particularly Romaine, were frequently noted as friendly and helpful.
Location
8.89
Numerous reviews highlighted the excellent location, close to major attractions and transport.
Room Quality
6.34
Rooms were reported as small and old, with some issues related to comfort.
Amenities
6.87
Limited amenities noted, with some guests suggesting a need for improvement in common areas.
Value for Money
6.83
Guests felt that the price was high considering the condition of the hotel and amenities.
Food and Beverage
6.88
Breakfast area and food services were critiqued for lacking a hotel-like atmosphere.
Overall Experience
7.35
The overall stay was positive, despite some complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:45

Property Description

Convenient Location
Situated just steps away from Madison Square Garden and close to the 28th Street subway station, DoubleTree by Hilton Hotel New York City - Chelsea offers easy access to popular attractions in Manhattan.

Modern Amenities
Experience comfort and convenience in every room with a flat-screen TV, work desk, and complimentary toiletries. Stay connected with free WiFi and enjoy a workout at the fitness center or catch up on work at the business center.

Dining and Relaxation
Indulge in American cuisine at Chelton's Bar and Grille, open for breakfast, lunch, and dinner. Unwind with a cocktail at the lounge or opt for in-room dining. After a day of exploring the city, retreat to your cozy room for a relaxing evening.

Book your stay at DoubleTree by Hilton Hotel New York City - Chelsea for a memorable experience in the heart of the city.

Important information:

Guests must be 21 years or older to check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 50 per day.

Location

Guest Reviews

7.3
Based on 5486 reviews
Cleanliness: 6.88
Service: 8.35
Location: 8.89
Room Quality: 6.34
Amenities: 6.87
Value for Money: 6.83
Food and Beverage: 6.88
Overall Experience: 7.35
9
989merrys • Couples
2
Not so good
Pros:

No cookies offered at all. No fridge in the room. And they don’t have one to give us. There was no bath mat in the room, only one washcloth and two towels. We are Diamond members, but there is no special treatment for sure. I asked for bottles of water at the front desk and she wanted to know if I wanted the $3 ones or the ones from the store. It’s a very disappointing hotel. I would not return.

2026-07-25 • via Tripadvisor
C
chunguang • family_with_children • cn
8
2026-07-25 • via Nuitee
D
Dania • solo_traveller • ae
7
2026-07-24 • via Nuitee
G
Getaway109739 • Couples • Greenville, South Carolina
10
Hotel issues remedied with astounding professionalism.
Pros:

The place was great. But noticed soon several issues with the room. Light blocking shade was gone. Toilet running, TV needed to replaced and fridge was missing. Igor and Lobonny were OUTSTANDING!!!! These guys on the maintenance staff jumped everything. Very professional, hard working, polite and quick. Nowhere is perfect but what did erases and reluctance to again. Kudos to the staff. Great job!!!! This DoubleTree is lucky to have employees that care.

2026-07-23 • via Tripadvisor
A
Audrey • couple • ae
8
2026-07-23 • via Nuitee
C
Crisna • solo_traveller • ca
8
Pros:

Nous avons beaucoup apprécié notre séjour. L'hôtel est idéalement situé, à proximité de tout, ce qui rend les déplacements très faciles. La chambre était propre et confortable, et le service de ménage était fait tous les jours avec des serviettes propres. Le personnel était accueillant et attentionné. Nous recommandons cet hôtel sans hésitation !

Cons:

Le seul point à améliorer concerne les bouteilles d'eau. Une seule bouteille d'eau offerte pour une chambre de quatre personnes pendant un séjour de quatre jours est insuffisante. Ce serait un petit geste très apprécié d'en fournir davantage.

2026-07-23 • via Nuitee
G
giselamH1581VB • Friends getaway
10
Staff was excellent
Pros:

Staff was very accommodating and friendly

2026-07-22 • via Tripadvisor
S
Stay03298034328 • Business
10
Customer Service at It's Finest
Pros:

I want to give a huge shoutout to Osbaldo for his exceptional service during our stay at the Hilton at Chelsea. My son and I have been hitting the city hard this week, so coming back to a room where everything just works is key. While the rooms are on the smaller side compared to most Hiltons, they are spotlessly clean, and you simply cannot beat the location for getting to everything in Manhattan. When our original refrigerator broke down, Osbaldo handled it seamlessly and had a new one sent up to our room right away. Fast, professional, and genuinely helpful. He even followed up with us when we were coming back to see if we needed anything else, proving he goes above and beyond for the guests.

2026-07-22 • via Tripadvisor
H
Halloun • family_with_children • il
8
2026-07-22 • via Nuitee
A
Armando • extended_group • ar
6
Perdimos
Pros:

Nada

Cons:

Habitaciones muy chicas

2026-07-22 • via Nuitee
I
Israel • couple • ie
6
2026-07-22 • via Nuitee
G
Gustavo • extended_group • ar
8
2026-07-22 • via Nuitee
M
Megan • family_with_children • us
10
Pros:

It was easy and clean

2026-07-22 • via Nuitee
A
Ankamah • couple • us
8
2026-07-22 • via Nuitee
R
Roberto • solo_traveller • it
8
2026-07-21 • via Nuitee
D
DianeSW1 • Family • North Carolina
10
Welcoming Check-In
Pros:

Friendly and efficient check-in w/Romaine who was very gracious. Appreciate the welcome. Very convenient location to MSG.

2026-07-20 • via Tripadvisor
S
sarahmI1116CK • Solo travel
10
Excellent hotel and exceptional staff
Pros:

I have stayed here before. This hotel and the staff are absolutely exceptional. They are efficient, professional, kind and go the extra mile for their customers. The hotel is always clean and well maintained. They are experts in NY. The location is fantastic and central to Penn station and the village. The manager Mark and Roy are fantastic and should serve as role motels for other people in the hospitality industry. Many thanks to Dana, Romaine, David and Julio for their exceptional customer service and competency.

2026-07-20 • via Tripadvisor
A
antoniolH1162LL • Business
10
Great service
Pros:

Very nice clean hotel I saw multiple charges show up on my card and needed to extend my room multiple times and Romaine at the front desk cleared up all the extra chargers and was very patient with me and made my experience very pleasant

2026-07-20 • via Tripadvisor
H
Heidy • couple • us
10
Súper
2026-07-20 • via Nuitee
D
Dana • couple • us
6
Functional for one night, would switch to another for more than that.
Pros:

Location was great. Laminate flooring in bedroom was a plus.

Cons:

Bathroom had some cracked tiles and needed new grout and good deep cleaning. Room was small for 2 people & luggage, even for NYC.

2026-07-20 • via Nuitee