Candlewood Suites Norfolk Airport by IHG

Hotels
•
Candlewood Suites
7 (320 reviews)
5600 Lowery Road , Norfolk , us
+1 757-605-4001

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cleanliness in some areas
Good room size
Cons:
Poor cleanliness
Outdated facilities
No breakfast availability
Noise issues

Categories

Cleanliness
5.39
Multiple reviews indicated issues with cleanliness, including dirty bathrooms and rooms.
Service
8.86
Numerous reviews praised the staff for being friendly and helpful.
Location
8.9
Positive comments noted convenient access to local attractions and restaurants.
Room Quality
6.35
Some reviews highlighted issues like mold and outdated appliances.
Amenities
6.88
Mentioned some amenities but noted a lack of standard offerings like breakfast.
Value for Money
6.84
Guests felt some dissatisfaction regarding the value for the price paid.
Food and Beverage
5.39
Negative mention of lack of breakfast; limited details otherwise.
Overall Experience
7.36
Mixed experiences, with some guests expressing enjoyment despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:34

Property Description

Convenient Location and Amenities
With fully equipped kitchens and free Wi-Fi, Candlewood Suites Norfolk Airport is the perfect choice for travelers seeking comfort and convenience near the airport.

Candlewood Cupboard and BBQ Facilities
Enjoy the convenience of Candlewood Cupboard for snacks anytime and make use of outdoor BBQ facilities for a delightful dining experience.

Fitness Center and Business Services
Stay on top of your fitness routine with the on-site gym and take advantage of business services at the 24-hour business center for a productive stay.

To book your stay and experience these exceptional amenities, visit us online today!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORF

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7
Based on 320 reviews
Cleanliness: 5.39
Service: 8.86
Location: 8.9
Room Quality: 6.35
Amenities: 6.88
Value for Money: 6.84
Food and Beverage: 5.39
Overall Experience: 7.36
S
Skinner • couple • us
10
2026-07-09 • via Nuitee
A
Adaire • couple • us
1
The stay never happened and I was out of my money.
Pros:

They took my money! I never got to stay in the hotel the front desk black was super rude

Cons:

The manager was called and gave me a solid NO! Bc I didnt have a card to save on file I had unlimted cash to give for a deposit! We were from out of town my wallet got stolen! I also had a minor with me we turned away in the rain. After paying through a 3rd party! They never gave me a refund

2026-07-03 • via Nuitee
B
Brian • solo_traveller • us
3
Pros:

Friendly staff

Cons:

Room wasn't ready at check in, bathroom garbage wasn't emptied, tv was missing a remote, bathtub was dirty

2026-06-02 • via Nuitee
J
Jenesis • couple • us
5
2026-05-18 • via Nuitee
L
LaNiya • solo_traveller • us
8
2026-04-26 • via Nuitee
D
Dynyale • family_with_children • us
1
Cons:

It was over booked they tried to buy me in a room that’s someone else was staying in it was a nightmare

2026-04-24 • via Nuitee
Z
Zhane • solo_traveller • us
8
2026-04-04 • via Nuitee
G
Garnette • couple • us
10
Pros:

the room was clean and comfortable , for me it was worth the price for one night

Cons:

Staff very friendly

2026-03-28 • via Nuitee
T
Tuesday • couple • us
10
2026-03-27 • via Nuitee
I
IBRAHIM • family_with_children • tr
6
2026-03-18 • via Nuitee
J
James • family_with_children • us
6
Pros:

The location

Cons:

No continental breakfast

2026-03-18 • via Nuitee
A
Adrian • couple • us
2
Pros:

The Cleanness was not good at the hotel I paid for it but did not stay I checked out of the hotel.

Cons:

The place was not clean to me bathroom, kitchen area. The place was not good at all.

2026-03-16 • via Nuitee
C
Charity • couple • us
10
2026-03-08 • via Nuitee
W
Wayne • family_with_children • us
9
Pros:

Suite

Cons:

The bathroom was too far away from the bedroom

2026-03-04 • via Nuitee
D
dontae • family_with_children • us
1
I’m disappointed
Pros:

Clean

Cons:

Didn’t have my room available when I got there to check in. Had to go book at another hotel

2026-03-02 • via Nuitee
S
Sharon • couple • us
10
2026-02-25 • via Nuitee
S
Susan • couple • us
2
Pros:

Location

Cons:

Cleanliness

2026-02-14 • via Nuitee
N
nevvie • solo_traveller • us
7
Valued memory
Pros:

Clean n professional

Cons:

Convent

2026-02-10 • via Nuitee
A
Anthony • family_with_children • us
4
Don't go, unless alone
Pros:

Bathroom was spacious and staff was nice.

Cons:

This hotel is old and it looked it. The bed had a cover sheet to cover up the stains on the mattresses, the floor needed a better vacuuming, for that price it should be better.

2026-01-24 • via Nuitee
D
Derrick • couple • us
1
2026-01-24 • via Nuitee