Mercure Melbourne Therry Street

Hotels
•
Mercure
7.5 (747 reviews)
43 Therry Street , Melbourne , au

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
Ironing service
Non-smoking throughout
Concierge service
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Dated rooms
Poor food options

Categories

Cleanliness
7.46
While cleanliness is generally mentioned as satisfactory, issues related to dated facilities and dirty areas in some reviews lower the score.
Service
8.43
Staff were consistently praised as friendly and helpful, contributing positively to the overall experience.
Location
8.97
The hotel is conveniently located near major attractions and public transportation, highly valued by guests.
Room Quality
6.92
Many reviews indicated that rooms were dated and had uncomfortable beds, negatively impacting the rating.
Amenities
7.95
Some amenities were appreciated, but lack of sufficient kitchen equipment and poor towel quality were noted.
Value for Money
7.41
Guests found the hotel to be overpriced compared to the quality of facilities and services offered.
Food and Beverage
5.46
Breakfast options were poorly rated, and in some cases, there was a lack of available food services.
Overall Experience
7.43
The overall sentiment was mixed: positive experiences with staff and location but many complaints about the facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:58

Property Description

Convenient Location
Situated in Melbourne CBD, Mercure Melbourne Therry Street is surrounded by vibrant attractions including Queen Victoria Market and top-notch dining options, all easily accessible within the Free Tram Zone.

Modern Amenities
The air-conditioned studios boast well-equipped kitchenettes and sleek bathrooms, while some rooms offer stunning city views. Enjoy the convenience of an on-site restaurant and airport shuttle services for a seamless stay.

Nearby Attractions
Explore Melbourne's iconic landmarks with ease, as the hotel is a short drive from key venues like Rod Laver Arena and iconic streets like Bourke Street Mall. Plus, with tour buses and hospitals nearby, everything you need is within reach.

Book now to experience the perfect blend of comfort and convenience at Mercure Melbourne Therry Street.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note the parking lot entrance for the property is on 58 Franklin Street (CBD Park). Charges apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 747 reviews
Cleanliness: 7.46
Service: 8.43
Location: 8.97
Room Quality: 6.92
Amenities: 7.95
Value for Money: 7.41
Food and Beverage: 5.46
Overall Experience: 7.43
R
Rininta • solo_traveller • au
2
Great location but that’s the only positive
Pros:

The location was great, only a few steps away from QVM and a tram stop.

Cons:

The lobby was dark and suspicious, the bed in the room was tilted/slanted, the curtains were brown & yellow and the room didn’t have a double lock. The place for the lock was there but no chain at all. The corridor leading to the room was creepy and dark too and behind glass windows suddenly a light was flickering as I walked past.

2026-05-28 • via Nuitee
R
Roger • solo_traveller • nz
8
V comfortable
Pros:

Location
Friendly staff

Cons:

Minor things in room but sorted by excellent staff

2026-05-25 • via Nuitee
R
Roxana • couple • de
9
2026-05-25 • via Nuitee
I
irene • couple • au
7
2026-05-21 • via Nuitee
N
Nurul Farhana • couple • my
10
Pros:

Everything

2026-05-20 • via Nuitee
H
Hsinlin • solo_traveller • tw
10
Pros:

交通方便 也有小廚房 性價比不錯

Cons:

隔音不太好

2026-05-19 • via Nuitee
J
Julianne • solo_traveller • au
10
Holiday in city
Pros:

Was extremely well placed, great value for money and the staff were always willing to help.

Cons:

My only 2 small things were people walking up passage like a herd of elephants and the door cards you can not put near phone. Made it difficult to safely store them when you go out.

2026-05-18 • via Nuitee
F
Faith • family_with_children • au
10
Pros:

I love the content. It was really nice. They even did my dishes when I went for a walk. And Gove fresh linen. It was above and beyond good. Excellent stuff.

2026-05-14 • via Nuitee
R
Rod • solo_traveller • nz
9
Pros:

Didn't have breakfast but room and location was perfect for where I wanted to be and very convenient to trams

Cons:

I had trouble getting the keycard to work

2026-05-13 • via Nuitee
R
Ree • solo_traveller • au
8
Pros:

The friendly staff at the front desk were all very helpful, cleaning ladies are all wonderful, in a great central location close to everything

2026-05-11 • via Nuitee
J
Joëlle • extended_group • fr
9
Bon hôtel, bien placé
Pros:

Chambre assez grande avec kitchenette pratique. Proximité du centre ville.
Calme, personnel agréable et serviable

Cons:

La réfection des lits pourrait être mieux faite. Les draps du dessous n’étaient pas bien remis en place et il y avait de nombreux plis

2026-05-07 • via Nuitee
M
Mira • solo_traveller • au
7
2026-05-06 • via Nuitee
J
Jeffrey • extended_group • pl
9
A well-located hotel in central Melbourne.
Pros:

The hotel had a very good location, close to transit, the Queen Victoria Market, and the city centre. The room was clean and there was plenty of space. The kitchen area was useful.

Cons:

No complaints.

2026-05-04 • via Nuitee
A
Allison • solo_traveller • gb
8
2026-05-03 • via Nuitee
J
Jacob Anthony • solo_traveller • au
10
2026-05-03 • via Nuitee
I
Ibrahim • solo_traveller • fr
8
You can stay its good place
Pros:

It was nice location

Cons:

Maybe staff

2026-04-28 • via Nuitee
M
Margaret • couple • au
6
Pros:

Room clean and comfortable. Great Location near Victoria market.

Cons:

Someone was smoking marijuana and the smell was in the corridor. Staff need to do walks in corridor to monitor.

2026-04-27 • via Nuitee
S
Stefaan • solo_traveller • my
7
Hotel in a great location
Pros:

Excellent location

Cons:

Very long walk from the elevator to the room

2026-04-26 • via Nuitee
D
David • extended_group • au
3
Dont' Bother - not representive of an Accor property
Pros:

Nothing

Cons:

Room was dirty and tired

2026-04-24 • via Nuitee
J
Jordan • couple • au
8
2026-04-22 • via Nuitee