Hotel Cappello D'Oro, BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
8.8 (5599 reviews)
Viale Papa Giovanni XXIII 12 , Bergamo , IT
+39 035 422 2711

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent central location (close to station, tram, attractions)
Friendly, helpful and welcoming staff
Very good to excellent breakfast selection
Clean, often newly renovated rooms
Spacious rooms/beautiful bathrooms reported by several guests
Cons:
Some rooms are small
Occasional uncomfortable mattresses/need for bed replacement
Bathroom privacy issues (glass partition with gaps)
Occasional overcooked hot breakfast items and one report of weak breakfast
Limited bar/food service on site (no draught beer, few options)
Occasional drain/room odor reported

Categories

Cleanliness
9.2
Multiple reviewers explicitly reported rooms as clean or immaculate; newly renovated rooms noted and overall cleanliness praised.
Service
9.1
Staff repeatedly described as friendly, welcoming, courteous and helpful across many reviews.
Location
9.3
Excellent central location cited frequently — close to the station, tram access, and walking distance to attractions.
Room Quality
8
Mixed feedback: several guests praised spacious, newly renovated rooms and bathrooms, while others noted small rooms, uncomfortable mattresses and privacy issues with bathroom partitions.
Amenities
8.3
Breakfast offering is strong (see Food and Beverage), but some guests noted limited bar/food service options (no draught beer, few on-site meal options).
Value for Money
8.8
Standard quality for this hotel tier
Food and Beverage
8.8
Breakfast is frequently described as excellent, copious and varied; a few isolated complaints about overcooked hot items or one weak breakfast report and limited bar drinks.
Overall Experience
8.9
Overall very positive sentiment: many guests called the stay perfect or would happily return, with minor issues noted (beds, occasional odors).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Modern Rooms with Convenient Amenities

Hotel Cappello D'Oro, BW Signature Collection in Bergamo Bassa offers air-conditioned rooms with free Wi-Fi, LCD TV, minibar, and tea/coffee facilities. The modern design ensures a comfortable stay.

Wellness Facilities and 24-hour Gym

Guests can unwind in the sauna, stay active in the 24-hour gym, or utilize the internet point with a printer. The hotel's dedication to guest well-being is evident in these facilities.

Prime Location with Easy Access

Conveniently located near the cable car to the historic center, bus stop to Orio al Serio Airport, and Bergamo Train Station, Hotel Cappello D'Oro ensures a seamless travel experience. Book now for a memorable stay!

Important information:

When booking a Non-Refundable Rate, please make sure that the name on the credit card used for the booking corresponds to the guest staying at the property. Otherwise, a third-party authorization by the cardholder must be submitted when booking. Please note that the credit card used for the booking must be shown at check-in.

Please note that air conditioning is available from 15 April until 15 October.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Sauna is closed from 2027-03-31 until 2026-11-01
Fitness center is closed from 2027-03-31 until 2026-11-01
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BGY

Location

Guest Reviews

8.8
Based on 5599 reviews
Cleanliness: 9.2
Service: 9.1
Location: 9.3
Room Quality: 8
Amenities: 8.3
Value for Money: 8.8
Food and Beverage: 8.8
Overall Experience: 8.9
C
Cynthia • solo_traveller • za
10
2026-10-31 • via Nuitee
L
Lorraine • couple • gb
9
Fabulous location and very comfortable
Pros:

The location was excellent and very clean. Staff where friendly and helpful . The hotel is a mix between old and new style. Bathroom was beautiful fitted out . Breakfast was okay. Good selection. Nice place to stay

Cons:

Room was quite small but comfortable.
Coffee. And hot food on breakfast was over cooked.

2026-10-31 • via Nuitee
I
INGA • solo_traveller • lt
10
Wonderful location, a perfect place for a holiday! ☀️🌊
2026-10-31 • via Nuitee
A
antonella • couple • it
9
2026-10-31 • via Nuitee
N
NICU • couple • ro
10
Recomand cu drag!!
Pros:

Un hotel perfect pt ce am avut nevoie. Aproape de gara, statie de autobuze, acces facil catre centrul vechi, cat si aeroport. Pozitie f buna. Camera spatioasa, cu priveliste frumoasa. Mic dejun bogat, diversificat, cu produse de calitate. Aranjate frumos, o incantare. Felicitari!

Cons:

Ca am stat prea putin!😁😁

2026-10-31 • via Nuitee
C
Carmen leila • family_with_children • es
9
2026-10-31 • via Nuitee
T
Tanya • family_with_children • bg
10
2026-10-31 • via Nuitee
V
Valentin • solo_traveller • fr
10
Pros:

Tout s’est bien passé le personnel était accueillant et serviable

2026-10-31 • via Nuitee
A
Anzelika • extended_group • lt
10
2026-10-29 • via Nuitee
M
Margaret • couple • ie
10
Brilliant selection for breakfast, bright and clean hotel, friendly staff
Pros:

Excellent location, friendly and helpful staff

Cons:

I liked everything, it was perfect

2026-10-29 • via Nuitee
P
Phillips • family_with_children • ie
10
Pros:

Absolutely everything. A lovely central location. Breakfast selection amazing 👏. Staff were 💯. I would recommend this hotel 🏨 👌 💯

Cons:

Nothing not to like

2026-10-28 • via Nuitee
J
Jean Jacques • extended_group • fr
9
Accueil agréable excellent séjour
Pros:

agréable,dans un cadre où l’ambiance rappelle une autre époque

2026-10-28 • via Nuitee
G
Gian Carlo • couple • it
10
Ottimo Hotel. Piacevole soggiorno sotto ogni aspetto.
2026-10-28 • via Nuitee
A
Andreas • couple • at
9
2026-10-28 • via Nuitee
T
Therese • family_with_children • se
10
2026-10-27 • via Nuitee
Y
Yuksel • solo_traveller • ae
7
2026-10-27 • via Nuitee
D
Daniel • couple • se
10
2026-10-26 • via Nuitee
M
Michael Dam • solo_traveller • dk
10
2026-10-26 • via Nuitee
J
John • family_with_children • gb
8
Pros:

Friendly and courteous staff. Very good, copious and varied breakfast.

2026-10-25 • via Nuitee
M
Marc • couple • ch
9
nice hotel in a beautiful city !
Pros:

large rooms, ideal location

2026-10-25 • via Nuitee