Hotel Gardena

Hotels
8.8 (4010 reviews)
Santa Croce 239 , Venice , it

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable rooms
Cons:
Minor cleanliness issues
Inconsistent breakfast service

Categories

Cleanliness
8.28
General cleanliness was noted positively, but a comment mentioned issues with a bathtub.
Service
9.25
Consistently praised for being friendly and helpful, enhancing the overall experience.
Location
9.29
Repeatedly mentioned as excellent, especially for its proximity to transport.
Room Quality
8.74
Rooms are described as spacious and comfortable, despite minor issues.
Amenities
8.77
Solid amenities mentioned, with breakfast being well-received.
Value for Money
8.73
Good value as perceived by returning guests and mentions of high-quality offerings.
Food and Beverage
8.28
Breakfast received positive feedback, though some guests had minor critiques.
Overall Experience
9.05
Guests expressed strong satisfaction, with many wanting to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 08:32

Property Description

Luxury Accommodation in the Heart of Venice

Historic Charm and Modern Comfort
Step into a world of unique frescoes and antique furniture, where each room offers a glimpse of Venice's beauty. The blend of historic charm and modern amenities ensures a comfortable stay.

Relaxation and Culinary Delights
From the tranquil hall to the cozy coffee bar, Hotel Gardena provides ample spaces to unwind. Indulge in a delicious breakfast buffet in the picturesque courtyard, setting the perfect tone for your day.

Personalized Service and Local Insights
Our dedicated team is committed to making your stay memorable. Count on us for insider tips on exploring Venice and take advantage of special discounts. Book now for an unforgettable experience at Hotel Gardena.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: VCE

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 4010 reviews
Cleanliness: 8.28
Service: 9.25
Location: 9.29
Room Quality: 8.74
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 8.28
Overall Experience: 9.05
J
José Antônio extended_group br
9
Caro, bom, e com boa localização.
Pros:

Excelente localização para quem procura ficar próximo à estação de trem Santa Lúcia, pois fica à 5 minutos de caminhada.
O hotel é bem limpo, quartos amplos e bem confortáveis.
Os funcionários são muito atenciosos e prestativos.

Cons:

Como é um hotel 4 estrelas e o valor é de um hotel 4 estrelas, acredito que o café da manhã poderia ser melhor, pois é bem simples.

2026-05-30 via Nuitee
J
José Antônio solo_traveller br
9
Hotel bom, com boa localização, mas de valor alto.
Pros:

Excelente localização para quem procura ficar próximo à estação de trem Santa Lúcia, pois fica à 5 minutos de caminhada.
O hotel é bem limpo, quartos amplos e bem confortáveis.
Os funcionários são muito atenciosos e prestativos.

Cons:

Como é um hotel 4 Estrelas e o valor é de 4 Estrelas, o café da manhã deveria ser melhor, pois achamos bem simples.

2026-05-30 via Nuitee
R
Roland couple at
8
Schön!
Pros:

Nähe zum Bahnhof. Sicht auf Kanal.
Sehr hilfreiche Korrespondenz zu Fahrradabstellplatz.

Cons:

Frühstücksraum ist zu klein und Frühstücksbuffet
wird nur von einer einzigen sehr freundlichen Dame - jedoch für alle Tätigkeiten alleine überforderte - bewirtschaftet.

2026-05-29 via Nuitee
U
Ulf couple se
6
Pros:

Läget

Cons:

Frukosten

2026-05-29 via Nuitee
M
MaritaFritz solo_traveller at
8
Palazzo-Feeling
Pros:

Sehr sauber und gepflegt. Angenehme Matratzen. Gute Anbindung an die Vaporetti. Klimaanlage kühlt schnell. Palazzo-Feeling

Cons:

Frühstück italienisch...könnte abwechslungsreicher sein. Frühstücksraum zu eng.

2026-05-29 via Nuitee
E
erkan couple tr
7
Pros:

Temizlik

2026-05-28 via Nuitee
S
Stephen couple gb
10
2026-05-28 via Nuitee
H
Henna solo_traveller fi
8
Pros:

Oikein hyvä sijainti

Cons:

Aika pieni huone

2026-05-28 via Nuitee
M
Maria extended_group it
9
Todo perfecto menos el desayuno!
Pros:

Está muy ubicado, a 5 minutos de la parada de la vaporiera. Habitaciones cómodos y limpias. El personal fue muy amable y atento.

Cons:

Sacamos las habitaciones sin desayuno, así que lo pagamos aparte. Salió 15 euros por persona y fue bastante pobre en variedad. No había casi nada salado, la ensalada de fruta era de lata y el jugo de supermercado. No había lugar para sentarse, el día anterior nos dijeron que no había falta reservar y que vayamos tranquilos y casi que no había lugar para sentarse. Esto es algo definitivamente a mejorar.

2026-05-28 via Nuitee
A
alberto Jose solo_traveller it
10
Pros:

La ubicación excelente a solo 5min de la estación de santa Lucía

Buen desayuno y la atención increíble de todo el personal

2026-05-27 via Nuitee
P
paul solo_traveller nz
5
Pros:

Bed was comfy, accommodation was clean and fresh. Water was provided in the fridge.

The evening concierge was excellent and he helped us with all questions, went out of his way to make tea and coffee for us .. nothing was a problem for him.

Cons:

A couple of issues with general housekeeping, one room had a plug that wouldn't release. Other room had a broken light fitting that was wrapped with tape, but not fixed while we were there.
Breakfast was very disappointing ... Fruit was canned, heaps of pastries no toast or basic breakfast food. Only one watered down juice (pineapple).

The concierge through the day was not overly friendly or helpful.

2026-05-27 via Nuitee
M
Maksym solo_traveller pl
10
2026-05-27 via Nuitee
J
Johann solo_traveller at
10
2026-05-27 via Nuitee
K
Kahil couple gb
4
Barely passable, disappointing experience and given a dirty towel
Pros:

The staff were friendly and helpful. They recommended some places to visit around Venice. There was water and some small toiletries provided for us. They also informed us of the city tax to pay when checking out so it didn't come as a surprise to us.

Cons:

The room was quite small and the views were bad. Our windows were facing a brick wall, an alley way of sorts and another room's window adjacent to our left. We could hear every sound around our room, walls and outside the door. There was a phone provided but no directory of numbers. One of the bedside sockets wasn't working. One towel we were given was dirty and had sticky substances on it so I had to ask for a new one. The shower is very slippery and the floor slopes down to the drain and there are no handles to hold onto. I slipped and almost fell but I had nothing to grab onto. The bidet didn't work so it made sitting on the sloped toilet uncomfortable. Also the AC was not on (we were told it wasn't the season to turn it on yet) but our room was very hot at night and uncomfortable to sleep. We had to open the windows which barely helped. There were also mosquitoes. Overall it wasn't the best experience. The bed was a small double (I think) and was uncomfortable to sleep 2 people; we just about fit onto the bed. For the price we paid, it could have been a lot better, cleaner and more stuff provided.

2026-05-26 via Nuitee
N
Nicola couple it
9
Pros:

Posizione ,camera spaziosa , pulita e ben arredata.

Cons:

Nulla

2026-05-26 via Nuitee
W
Watzl solo_traveller at
9
Pros:

Die Lage war besonders gut.
Auch das Frühstück war sehr gut .⁹

Cons:

Eine Bar oder Aufenthaltsraum haben gefehlt.
Der Fernseher hat geflimmert.

2026-05-26 via Nuitee
K
KMc couple ie
10
Fab location away from the crowds but walking distance to everything
Pros:

the location is ideal, close to the bus station but also in a nice quiet part of town, close to Dorsoduro and San Polo. We got upgraded to a room overlooking the canal which was amazing. The bed was super comfy and the staff couldn't do enough for us

Cons:

n/c

2026-05-25 via Nuitee
M
Margarete solo_traveller at
9
Tolles Hotel, ist zu empfehlen!
Pros:

Die Lage perfekt, fußläufig nahe am Bahnhof und sehr ruhig gelegen! Die Dame an der Rezeption hat Deutsch gesprochen und war sehr freundlich und hilfsbereit, top!

Cons:

Das junge Mädchen am Frühstücksbuffet war heillos überfordert, wir sind um 09:00 Uhr (Frühstück bis 10:00 Uhr) zum Frühstück gegangen und es war großteils nichts mehr da, weder etwas zu essen noch Teller oder Gläser. Es wurde zwar auf meine Frage hin, langsam wieder alles nachgefüllt, hat aber eben gedauert😏

2026-05-25 via Nuitee
A
Alastair couple gb
10
Loved it thank you
Pros:

Location was amazing
Staff were brilliant and always there to help
Thank you

2026-05-24 via Nuitee
J
Julie-anne couple ca
10
Great Location, wonderful staff I would definitely recommend
Pros:

Everything at the property was amazing. Great location . Fabulous Staff.
I do have a few suggestions. Black out curtains or blinds the sun rises very early in the summer months and we couldn’t sleep past 5am. The breakfast was very good great food and staff very nice pretty room but no atmosphere a bit of background music ?

Cons:

We liked this property

2026-05-24 via Nuitee