Alpenheim Charming & Spa Hotel

Hotels
9.2 (124 reviews)
Via Grohmann 54 , Ortisei , it

Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent service
Beautiful location
Cons:
High price
Inconsistent room placements

Categories

Cleanliness
8.68
The room was clean, but one review mentioned a torn sofa, indicating a need for better maintenance.
Service
9.99
Staff were friendly and accommodating, providing excellent service based on multiple reviews.
Location
9.69
Fantastic location with views of the Dolomites and proximity to the village and gondola.
Room Quality
8.64
Spacious rooms with great views, but mentioned need for a bit of modernization.
Amenities
9.17
Great pool and spa area, but some reviews indicated a need for improvements on specific features.
Value for Money
8.13
Some guests felt the hotel didn't offer good value for money, particularly regarding room placement.
Food and Beverage
9.68
Breakfast was described as rich and delicious with a wide variety of choices.
Overall Experience
9.65
Overall stay was wonderful with many positive aspects, despite a few drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 18:16

Property Description

Luxurious Spa and Wellness Center

Indulge in relaxation at Alpenheim Charming & Spa Hotel's spa and wellness center, offering hydromassage pools, a relaxation area, massages, and beauty treatments. Enjoy free access to indoor and outdoor pools, ensuring a rejuvenating stay.

Convenient Location and Transportation

Located just a 5-minute walk from the city center, with easy access to public transport and a nearby ski bus, Alpenheim Charming & Spa Hotel offers convenience for exploring the area. Benefit from the winter shuttle service to reach the ski slopes hassle-free.

Comfortable Accommodation with Stunning Views

Experience comfort in bright rooms and suites, many featuring balconies with breathtaking mountain views. Unwind in a welcoming atmosphere with in-room amenities including satellite TV, ensuring a pleasant stay.

Experience luxury, convenience, and comfort at Alpenheim Charming & Spa Hotel. Book now for an unforgettable stay amidst the beauty of Ortisei.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BZO

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 55 per person per night when using an available cot.
    People 3 years old and over stay for 50% of the adult rate per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 124 reviews
Cleanliness: 8.68
Service: 9.99
Location: 9.69
Room Quality: 8.64
Amenities: 9.17
Value for Money: 8.13
Food and Beverage: 9.68
Overall Experience: 9.65
A
Abdullah couple sa
7
اورتيزي الجمال والجبال
Pros:

جيدا إلى حد ما وهناك الأفضل منه من ناحية الموقع

2026-07-04 via Nuitee
O
Osama couple il
10
2026-07-01 via Nuitee
P
Peter couple us
10
Fantastisch 😍 we had a great time and experienced the love of the hotel and staff! 🙏🏻❤️
Pros:

Everything, absolutely everything!
This hotel is a family run jewel with all you can wish for during your stay!

2026-06-29 via Nuitee
E
Ernst couple at
8
Sehr schönes Hotel mit tollen Spa
Pros:

Sehr gutes Hotel mit sehr freundlichem und hilfsbereitem Personal und gutem Frühstück. Schönes neues Zimmer ohne Klimaanlage und mit etwas zu kleinem Balkon. Wunderschöne Spa-Landschaft mit Pool innen und außen und sehr schöner, ruhiger Liegewiese.

Cons:

Im Badezimmer war der Zugang zur Dusche etwas eng, der Balkon war etwas zu klein. Der Fernseher steht etwas störend mitten im Raum und erschwert den Zugang zum kleinen Schreibtisch. Das Frühstück war gut, die Auswahl könnte größer sein. Das Abendessen war gut, aber in Relation zum Gebotenen zu teuer!

2026-06-28 via Nuitee
A
Anne solo_traveller fr
8
2026-06-24 via Nuitee
J
Jennifer couple us
9
Such a beautiful, hidden gem!
Pros:

It is such a beautiful place! It is located on top of the hill overlooking the town of Ortisei. The breakfast was great and the staff were amazing and very friendly. We were able to book a massage as an add on one of the days after a long hike, which was perfect.

Cons:

There was no air conditioning or fans in the rooms. We tried opening the door a bit at night but then flies would come in. I used my small personal fan and it worked well to help keep cool at night.
It was also a walk up a steep hill every time coming back from a long day. It was very doable but I was always out of breath by the time I got to the hotel.

2026-06-21 via Nuitee
F
florence solo_traveller us
10
Pros:

Beautiful hotel, very nice rooms

Cons:

Bed was too hard for me.

2026-06-20 via Nuitee
F
fabiofurlotti73 couple it
10
Pros:

Staff gentilissimo. Ottima colazione. Ottimi servizi

2026-02-11 via Nuitee
M
Massimo family_with_children it
9
Pros:

Ottima struttura molto elegante. Personale adeguato. SPA e piscina di alto livello.

2026-01-07 via Nuitee
O
O7944WSjoelg NONE
10
Amazing Holliday stay
Pros:

Our second year spending the holidays at Alpenheim. Wonderful staff, exceptional service, excellent meals and great location! We will be back again!

2025-12-29 via Tripadvisor
E
Elisabetta couple cx
8
Pros:

Pulizia della stanza e delle parti comuni
I piatti della cucina proposti a cena
Il centro benessere seppur non molto grande
Vicinanza al centro raggiungibile percorrendo una bella passeggiata

Cons:

La colazione può essere migliorata

2025-12-27 via Nuitee
M
mintack couple kr
7
2025-12-15 via Nuitee
D
Davide Benini couple it
10
Pros:

Incredible hotel, the ambient make you feel so relaxed, amazing breakfast, staff is nice and room are clean and cozy and the pool is amazing. There is a nice 10min walk to the town, with the snow is magical. One of the best hotel I've been 10/10

Cons:

Nothing

2025-12-13 via Nuitee
M
Marwa couple il
10
Pros:

Every thing

Cons:

Just food was expensive

2025-12-06 via Nuitee
J
James couple us
10
Spectacular hotel, incredible location, excellent food and wonderful Spa!
Pros:

Fantastic location and super friendly staff. Very accommodating for pets, very dog friendly hotel. Views of the Dolomites from hotel are incredible! Less than 10 minute walk to the village and gondola.

Cons:

Nothing ... outstanding, family owned hotel.

2025-11-12 via Nuitee
G
G6169SXjenniferl Couples
10
The perfect stay!
Pros:

We had the most wonderful stay at Alpenheim. The hotel is just beautiful! From the lobby area, bar, pool, dining area, outdoor spaces, our room - I wish we had a few more days! Staff are friendly and helpful. It is a short walk to cable cars and the town center.

2025-10-27 via Tripadvisor
G
Giuseppe couple it
8
2025-10-21 via Nuitee
J
james solo_traveller th
8
Just great
Pros:

The whole stay and hotel were great and wonderful staff

Cons:

Nothing

2025-10-21 via Nuitee
C
Ceccato family_with_children ca
10
2025-10-19 via Nuitee
A
ABDULLA couple qa
10
2025-10-15 via Nuitee