Best Western Plus Hotel Universo

Hotels
•
Best Western
8.7 (5739 reviews)
Via Principe Amedeo 5B , Rome , IT
+39 06 476811

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Good breakfast options
Cons:
Service inconsistencies
Unexpected fees

Categories

Cleanliness
7.91
Some concerns regarding the timeliness of room cleaning.
Service
8.88
Service was friendly but had issues related to room readiness and unexpected fees.
Location
9.92
Conveniently located near Termini and main attractions.
Room Quality
9.37
Rooms were spacious and well-equipped.
Amenities
8.9
Good amenities including breakfast buffet and room facilities.
Value for Money
6.86
Concerns over extra tipping charges affecting perceived value.
Food and Beverage
8.91
Breakfast options were well-received and comprehensive.
Overall Experience
8.88
Overall a pleasant stay despite a few service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:36

Property Description

Design Interiors in a 19th-Century Building
Experience the charm of a 19th-century building with modern design interiors at Best Western Plus Hotel Universo. Located near Rome's Termini Station, our rooms offer free WiFi and satellite TV for your entertainment.

Wellness Center and Gym
Unwind at our well-equipped gym or relax at the rooftop on the 8th floor. Enjoy complimentary access to our wellness center featuring a sauna and Turkish bath for a rejuvenating experience.

Delicious Dining Options
Start your day with a varied breakfast buffet including Italian coffee and indulge in Roman and international cuisine at our Quattro Stagioni restaurant. Special diet menus are also available upon request.

Book now to enjoy a luxurious stay at Best Western Plus Hotel Universo in the heart of Rome.

Important information:

When booking 5 rooms or more, different policies and additional supplements may apply.

When traveling with dogs, please note that an extra charge of EUR 30.00 per dog, per stay applies. Please note that a maximum of 2 dogs are allowed per room. Please note that the property can only allow dogs with a maximum weight of 20 kilos. Please contact the property before arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FCO

Location

Guest Reviews

8.7
Based on 5739 reviews
Cleanliness: 7.91
Service: 8.88
Location: 9.92
Room Quality: 9.37
Amenities: 8.9
Value for Money: 6.86
Food and Beverage: 8.91
Overall Experience: 8.88
S
Silvia Helena • couple • br
10
2026-09-18 • via Nuitee
O
Oppliger • solo_traveller • ch
8
2026-09-18 • via Nuitee
J
Jane Christine • couple • br
10
Pros:

Atenção dos funcionários.

2026-09-17 • via Nuitee
J
Jane Christine • solo_traveller • br
9
2026-09-17 • via Nuitee
A
Allison • couple • au
9
Great hotel for a short stay in Rome
Pros:

It was in a very good location, walking distance from the Termini station but in a quiet street

Cons:

All good

2026-09-16 • via Nuitee
S
Sandra • solo_traveller • ie
10
Well worth a trip
Pros:

Location was great some lovely restaurants close by only minutes from train station the staff was lovely and hotel was very clean and air conditioning was life saver

Cons:

Nothing

2026-09-15 • via Nuitee
L
lifang • solo_traveller • cn
5
Cons:

办理入住时前台工作人员的服务态度冷漠，让我们非常不适。我们的护照已经完成复印，工作人员仍花费很长时间反复翻看证件。房费我们已提前付清，对方起初要求我们缴纳150欧元押金。Apple Pay绑定卡片因限额未能扣款，我们提出更换一张Visa卡支付押金后，他又突然告知无需缴纳押金。
入住期间我们留意到其他住客都没有被收取押金。押金政策执行标准前后不一，我们有理由怀疑酒店依据国籍区别对待客人，在入住流程中遭受了差别对待。恳请酒店说明收取押金的判定标准。

2026-09-14 • via Nuitee
C
Charles • solo_traveller • au
10
Modern comfort for a reasonable price
Pros:

Excellent location for Roma Termini, comfortable true four star modern hotel. Spacious rooms with comfortable bed. The air conditioning works! None of the annoying features (but also little of the historic charm) of many Italian hotels. Nice rooftop bar.

Cons:

Shower stall somewhat leaky, but otherwise fine.

2026-09-14 • via Nuitee
J
Jurenne • couple • vi
10
2026-09-12 • via Nuitee
G
Greta • extended_group • be
8
2026-09-12 • via Nuitee
J
Jurenne • solo_traveller • vi
10
Pros:

Centrally located. Excellent staff.

2026-09-12 • via Nuitee
M
Marc-André • solo_traveller • ca
10
De 1ère classe!
Pros:

Hotel a recommander sans hésitation. Emplacement parfait pour se déplacer (métro, trains, autobus) A souligner: gentillesse des employés en général et petit déjeuner exceptionnel. Personnel du bar Vero rooftop est extrêmement sympathique et souriant. Mention spéciale à Martina.

Cons:

Lenteur et disponibilité des ascenseurs

2026-09-11 • via Nuitee
A
Asenuga • solo_traveller • ng
5
Pros:

Its closeness to the train station

Cons:

The rooms where smaller than expected and the front desk staff where not friendly

2026-09-11 • via Nuitee
O
Onder • extended_group • tr
4
2026-09-10 • via Nuitee
D
DARON • couple • gb
10
Fantastic
Pros:

Fantastic place

2026-09-10 • via Nuitee
R
Roque Sandro • family_with_children • br
9
2026-09-10 • via Nuitee
L
Lynette • family_with_children • au
10
great stay excellent air conditioning and hotel conveniently located.
Pros:

friendly staff, wide range of foods.

Cons:

n/a

2026-09-09 • via Nuitee
S
Sharryn • couple • au
7
Pros:

Close to every thing

Cons:

Very Thin walls, could hear noise and movement and people talking

2026-09-09 • via Nuitee
N
Nikoloz • couple • ge
5
2026-09-09 • via Nuitee
מאי • couple • il
8
סה״כ בסדר אבל לא הייתי חוזרת מבחינת מיקום
Pros:

אחלה חדר באמת חדר ענק ומלון איכותי אבל רחוק מהדברים המרכזים חייב להתנייד באוטובוס/ רכבת
לא מתאים לכולם

Cons:

חוק ובאזור שקרוב יש הרבה הומלסים והשתיינים בלילות

2026-09-08 • via Nuitee