Best Western Plus Hotel Universo

Hotels
•
Best Western
8.6 (5577 reviews)
Via Principe Amedeo 5B , Rome , IT
+39 06 476811

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent location near Termini/train station
Friendly, helpful reception and accommodating staff
Excellent buffet breakfast with egg station
Spacious, recently refurbished rooms and modern bathrooms
Good amenities (gym, rooftop bar, toiletries, fridge, kettle)
Comfortable beds and effective air conditioning
Cons:
Perceived as expensive / mixed value for money
Inconsistent housekeeping times and occasional missed servicing
Occasional reserved/unhelpful receptionist reported
Some rooms small, dark or with worn carpet
Limited EU power sockets in some rooms
Old elevator, corridor noise and door-gap light issues in some rooms

Categories

Cleanliness
8.7
Generally praised as very clean with fresh towels and good bathroom hygiene; isolated issues reported (worn carpet in one room, one report of delayed housekeeping).
Service
8.4
Staff frequently described as friendly, courteous and helpful (welcome gifts, accommodating at check-in), though one review notes a reserved receptionist and uneven attention to guests.
Location
9
Repeatedly highlighted as very convenient — a few minutes from the main train station/Termini and surrounded by restaurants and transport links.
Room Quality
8.8
Many rooms described as spacious, recently refurbished with excellent bathrooms (some with two baths/showers); a minority found rooms small, dark or with dated carpet.
Amenities
8.3
Strong amenities overall (gym, rooftop bar/restaurant, toiletries, kettle, fridge, robes/slippers); minor negatives include limited EU sockets and some product scent dislike.
Value for Money
7.8
Mixed sentiment: some guests felt it was expensive but worth the price, while others felt it was not good value for money.
Food and Beverage
9
Breakfast repeatedly praised as excellent (wide buffet, popular egg station); minor criticisms about timing of specialty stations and lack of fresh fruit juice.
Overall Experience
8.8
Overall very positive stays reported with many 5-star-equivalent comments about the room and staff; isolated issues (noise, elevator age, housekeeping timing, price) temper some experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Design Interiors in a 19th-Century Building
Experience the charm of a 19th-century building with modern design interiors at Best Western Plus Hotel Universo. Located near Rome's Termini Station, our rooms offer free WiFi and satellite TV for your entertainment.

Wellness Center and Gym
Unwind at our well-equipped gym or relax at the rooftop on the 8th floor. Enjoy complimentary access to our wellness center featuring a sauna and Turkish bath for a rejuvenating experience.

Delicious Dining Options
Start your day with a varied breakfast buffet including Italian coffee and indulge in Roman and international cuisine at our Quattro Stagioni restaurant. Special diet menus are also available upon request.

Book now to enjoy a luxurious stay at Best Western Plus Hotel Universo in the heart of Rome.

Important information:

When booking 5 rooms or more, different policies and additional supplements may apply.

When traveling with dogs, please note that an extra charge of EUR 30.00 per dog, per stay applies. Please note that a maximum of 2 dogs are allowed per room. Please note that the property can only allow dogs with a maximum weight of 20 kilos. Please contact the property before arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FCO

Location

Guest Reviews

8.6
Based on 5577 reviews
Cleanliness: 8.7
Service: 8.4
Location: 9
Room Quality: 8.8
Amenities: 8.3
Value for Money: 7.8
Food and Beverage: 9
Overall Experience: 8.8
F
Fare • couple • pf
9
2026-11-07 • via Nuitee
D
doron • couple • il
8
2026-11-05 • via Nuitee
G
Gonen • couple • il
9
2026-11-05 • via Nuitee
C
Carsten • couple • de
8
Toplage, Service ausbaufähig.
Pros:

Zimmer oben mit Terrasse wirklich sehr schön. Auch hinsichtlich Ausstattung und Zustand der Einrichtung. Kostenloser Kaffee sehr gut. Leise, aber nicht zugfreie Klimaanlage.
Lage absolut top, um Rom zu erkunden. Viel Gastronomie ringsum.

Cons:

Das Personal war nahe an der Unhöflichkeit. Schon das Einchecken war ein Genuschel und wenig kundenorientiert.
Der Gipfel war dann die Frage beim Auschecken, ob man die Kaution nicht als Tipp für die Angestellten stehenlassen will. Immerhin 60 Euro.
Ich habe dankend verneint. Es war auch das einzige Mal, dass man Mitarbeiter aktiv wahrgenommen hat. Zimmerservice war okay, aber Höflichkeit auf dem Gang auch nicht vorhanden trotz Tipp.
Im TV hunderte Stationen. Aber nur RTL Austria. Bei der Menge an deutschen Gästen in Rom, könnte man sich da mal was einfallen lassen.

2026-11-03 • via Nuitee
D
Dr. Peter • extended_group • at
7
Pros:

Excellent public transport links.

Cons:

The staff were very arrogant and haughty, verging on unfriendly.

2026-11-02 • via Nuitee
A
Amit • solo_traveller • il
10
2026-11-02 • via Nuitee
S
Samer • family_with_children • lb
9
2026-11-02 • via Nuitee
A
ATHANASIOS • couple • gr
8
Pros:

Nice bathroom

Cons:

Breakfast without an espresso or cappuccino

2026-11-02 • via Nuitee
I
Ishelle • family_with_children • vg
8
Excellent
Pros:

The location to the train station and attractions were perfect

Cons:

N/A

2026-11-01 • via Nuitee
D
Diana • couple • gb
9
Very convenient, lovely rooftop bar and staff very friendly
Pros:

The rooftop bar was a bonus.

2026-11-01 • via Nuitee
D
domingo • couple • pr
7
2026-10-30 • via Nuitee
G
günther • couple • it
4
enttäuschend
Pros:

die Betten sind bequem, das Bad ist modern, auch wenn etwas klein

Cons:

das Zimmer wurde bis 13 Uhr nicht gemacht, als ich um 14.30 nach 1,5 h das Zimmer verlies, hatte ich Handtücher und WC Papier vor der Tür, also nach 14.30 werden die Zimmer auch nicht mehr gemacht, die Zimmertür hat eine große Spalte und die ganze Nacht schein das Licht ins Zimmer vom Korridor, zudem hat man die volle Lautstärke vom Korridor. Der Rezeptionist hat sich lieber um die amerikanischen Gäste gekümmert, die nach uns kamen und von der Seite sich einbrachten, anstatt unsere Zimmerkarten zu machen, zudem war er sehr reserviert und man fühlte sich nicht recht willkommen.

2026-10-30 • via Nuitee
L
Linda • couple • vg
8
2026-10-30 • via Nuitee
H
Heba • family_with_children • kw
9
The hotel is nice , staff are friendly and helpful and breakfast included variety of choices
Pros:

The hotel is few minutes away from the train station and it’s surrounded by Resturants and souvenirs shops

Cons:

I was looking for a nail filer but didn’t find in the bathroom kit as I broke a nail while being there , also the room service is only tied up to the working hours of the roof top Resturant which in our case was not convenient as by the time we checked in we wanted to have lunch but the service wasn’t available

2026-10-30 • via Nuitee
S
SHU CHUAN • couple • tw
9
一切都不錯 早餐很豐盛 每天都睡得很好
Pros:

舒適的床與地點

Cons:

感覺電梯很老舊

2026-10-30 • via Nuitee
G
Gunilla • couple • se
8
2026-10-30 • via Nuitee
A
Alex • extended_group • gb
10
Very good stay
Pros:

Conveniently located to main train station so easy access from airport. Buffet breakfast excellent. Particularly enjoyed the 'egg station'. Staff at main reception very courteous and helpful.

Cons:

Cost.

2026-10-29 • via Nuitee
R
Radomil • family_with_children • cz
8
2026-10-28 • via Nuitee
I
INGRID • couple • at
8
2026-10-28 • via Nuitee
P
Patricia • family_with_children • gb
4
Sorry but not good value for money and would not return
Cons:

Room 211was small, dark and depressing.
Carpet is long past its best and needs replacing

2026-10-27 • via Nuitee