Best Western Hotel Metropoli

Hotels
Best Western
8.8 (1885 reviews)
Piazza Fontane Marose , Genova , it

Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Ironing service
See all facilities

Review Highlights

Pros:
Great service
Convenient location
Good value for money
Cons:
Cleanliness issues
Room size limitations
Breakfast quality mixed

Categories

Cleanliness
8.28
Some reviews mention issues like stains and a need for maintenance, which impact cleanliness.
Service
9.75
Consistently highlighted as friendly and helpful with great local tips.
Location
9.29
Many reviews rave about the central location and convenience.
Room Quality
8.24
Some reviews point out room size issues and varying comfort levels.
Amenities
8.77
Amenities are decent, but a few reviews suggest additional items would be beneficial.
Value for Money
8.73
Generally perceived as good value, especially considering breakfast offerings.
Food and Beverage
8.28
Mixed reactions on breakfast quality; some mentioned it could be improved.
Overall Experience
9.05
Overall a positive experience with some areas for improvement mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:15

Property Description

Central Location in Historic Genoa
Situated in the heart of Genoa's historic center, the Best Western Hotel Metropoli offers proximity to iconic landmarks like Via Garibaldi and the Genoa Aquarium.

Modern and Elegant Rooms
Experience comfort and style in the hotel's completely renovated, air-conditioned rooms featuring refined wood floors, free Wi-Fi, and 32” LCD TVs.

Exceptional Services and Amenities
Enjoy a rich breakfast buffet, 24-hour staff assistance, and a lobby adorned with contemporary Italian art. Benefit from the Special Protection Program ensuring a safe stay for guests and staff.

Book now for an unforgettable stay in Genoa!

Important information:

When booking more than 4 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GOA

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    No parking available.

Location

Guest Reviews

8.8
Based on 1885 reviews
Cleanliness: 8.28
Service: 9.75
Location: 9.29
Room Quality: 8.24
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 8.28
Overall Experience: 9.05
E
Ermila solo_traveller us
9
Comfort in the heart of Genoa
Pros:

I loved the location right in the heart of the best of Genoa. High quality linen, comfortable bed, elegant bathroom fixtures.

2026-05-23 via Nuitee
E
Edoardo solo_traveller it
9
2026-05-23 via Nuitee
B
BKANLIOGLU solo_traveller tr
7
Harika konum
Pros:

Tesisin konumunu.

Cons:

Misafirin ozel esyalarinin yeri degistirilmisti.

2026-05-21 via Nuitee
E
Edith couple ch
9
Cons:

Die Bar dürfte abends offen sein.

2026-05-21 via Nuitee
E
Eva solo_traveller us
10
I would strongly recommend this hotel, it is close to all sites, very clean, comfortable rooms, very professional nice s
Pros:

The superb location, comfortable bed, great hot breakfast, very nice staff.

Cons:

Nothing

2026-05-20 via Nuitee
M
Michał solo_traveller pl
10
Pros:

Bardzo blisko centrum, miła i pomocna obsługa, dogodne warunki, wszystko zgadzało się z opisem.

Cons:

Jedyny ewentualny minus to brak własnej restauracji, cała reszta naprawdę na duży plus.

2026-05-20 via Nuitee
N
NiVir solo_traveller ro
9
Pros:

Personalul

Cons:

Accesul, liftul, dotarea din baie....

2026-05-16 via Nuitee
S
Simone solo_traveller it
6
2026-05-15 via Nuitee
D
David couple ca
7
2026-05-14 via Nuitee
C
Carol couple us
10
Wonderful downtown venue
Pros:

Great location! They were very helpful getting us to the airport for our early morning flight!

2026-05-14 via Nuitee
P
Pedro Jesus extended_group es
8
2026-05-12 via Nuitee
L
Lucia couple us
9
2026-05-10 via Nuitee
M
Maryna couple fr
10
2026-05-10 via Nuitee
G
Gianluca couple it
8
2026-05-10 via Nuitee
N
Nancy solo_traveller us
9
Great stay in Genoa
Pros:

This was a fabulous location for the first time in Genoa. We walked to everything and explored this amazing City. The hotel was great ,spotlessly clean, comfortable bed. The breakfast was really delicious. There was lots of Delicious local foods that were offered. And the one gal who made our coffees in the morning was just delightful. Front desk staff were super helpful and very welcoming.
Just a few things of what to expect. There weren't blackout curtains so if you're susceptible to light. Might want a sleeping mask . There was a lift/ elevator which was great. But there are about 10 steps that you need to come up to from the entrance. There can be some Street noise. It is a very busy Piazza and there is a bus stop right out side of the hotel.We really enjoyed our stay. Thank you again!

2026-05-09 via Nuitee
F
Fritsch Rosati solo_traveller fr
8
Pros:

L emplacement

Cons:

La taille de la chambre, le manque de lumière donnait ds une ruelle donc toujours lumière electrique

2026-05-09 via Nuitee
D
Didier extended_group fr
9
2026-05-08 via Nuitee
L
lina solo_traveller it
8
2026-05-07 via Nuitee
A
Anne couple ch
8
2026-05-06 via Nuitee
T
TAKAO couple jp
8
ロケーションが良いホテル、スタッフも親切!
Pros:

観光地に近くロケーションが良い。駅から徒歩15分。

2026-05-05 via Nuitee