Best Western Hotel Metropoli

Hotels
•
Best Western
8.5 (2023 reviews)
Piazza Fontane Marose , Genova , IT
+39 010 246 8888

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
Laundry
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Review Highlights

Pros:
Excellent central/location for sightseeing
Very good breakfast (quality and variety)
Friendly and helpful staff (generally)
Comfortable beds
Good value for money
Nice city/tiled rooftop views
Cons:
Not barrier-free; many stairs (accessibility issues)
Occasional cleanliness and maintenance problems
Small rooms and bathrooms for some guests
Difficult parking/vehicle loading and access
Understaffed at times (reception/breakfast/bar)

Categories

Cleanliness
7.5
Mixed sentiment: many reviews praise clean rooms, but several mention cleaning issues or that "pulizia lasciava a desiderare" and occasional maintenance signs (rusty towel heater).
Service
8.2
Generally positive: staff frequently described as friendly and helpful, but a few comments note understaffing, limited availability at reception/bar and inattentive breakfast staff.
Location
9.5
Very strong consensus: repeatedly described as central, ideal, strategic and perfect for sightseeing and the aquarium; many praise the ability to reach attractions on foot.
Room Quality
8
Mixed: beds and some rooms praised for comfort, but several notes about small rooms/bathrooms, classical/dated décor and one odd single bed installation anchored to a wall.
Amenities
7.5
Some negatives: accessibility problems (not barrier-free, many stairs), parking and access difficulties mentioned; few strong positives about on-site extras.
Value for Money
8.5
Generally seen as good value: multiple reviews call it priceworthy/quality for price and recommend the property for stays in Genoa.
Food and Beverage
9
Breakfast is a clear strength across many reviews (quality, variety and good buffet), though a few note service lapses or that some items weren't ready early.
Overall Experience
9.8
Strong overall impression: many guests highly recommend the hotel for location, breakfast and friendly staff despite some operational/maintenance and accessibility drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Central Location in Historic Genoa
Situated in the heart of Genoa's historic center, the Best Western Hotel Metropoli offers proximity to iconic landmarks like Via Garibaldi and the Genoa Aquarium.

Modern and Elegant Rooms
Experience comfort and style in the hotel's completely renovated, air-conditioned rooms featuring refined wood floors, free Wi-Fi, and 32” LCD TVs.

Exceptional Services and Amenities
Enjoy a rich breakfast buffet, 24-hour staff assistance, and a lobby adorned with contemporary Italian art. Benefit from the Special Protection Program ensuring a safe stay for guests and staff.

Book now for an unforgettable stay in Genoa!

Important information:

When booking more than 4 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GOA

Location

Guest Reviews

8.5
Based on 2023 reviews
Cleanliness: 7.5
Service: 8.2
Location: 9.5
Room Quality: 8
Amenities: 7.5
Value for Money: 8.5
Food and Beverage: 9
Overall Experience: 9.8
C
Cognard • couple • fr
8
Pros:

l emplacement

Cons:

pas possible d avoir le noir dans la chambre

2026-10-30 • via Nuitee
A
Alessia • solo_traveller • it
8
2026-10-28 • via Nuitee
G
giulia • couple • it
9
2026-10-27 • via Nuitee
M
mara • solo_traveller • it
10
2026-10-26 • via Nuitee
M
Maurizio • couple • it
8
Pros:

Colazione ottima per qualità e varietà. Posizione ottimale per la visita di tutte le principali attrazioni della città.

2026-10-25 • via Nuitee
G
Giovanna Vianello • couple • it
9
2026-10-25 • via Nuitee
U
Umberto • couple • it
9
Pros:

posizione strategica

2026-10-22 • via Nuitee
E
Emilie • family_with_children • fr
8
Très bel hôtel pour visiter Gênes.
Pros:

Idéalement situé, on peut tout faire à pied ou en bus.

2026-10-21 • via Nuitee
N
Nicholas • couple • gb
10
superb charming lovely staff
Pros:

everything

Cons:

nothing

2026-10-20 • via Nuitee
A
Anastasi • extended_group • it
10
Pros:

Hotel eccellente in una posizione strategica, ideale per visitare tutta la città e l'Acquario comodamente a piedi. Lo staff è super gentile, cordiale e sempre disponibile per qualsiasi esigenza. Le camere sono ampie, spaziose e molto pulite. Un'altra nota di merito va all'ottima colazione, varia e di qualità. Consiglio vivamente questa struttura per un soggiorno a Genova!

2026-10-19 • via Nuitee
S
Susanna • solo_traveller • it
8
Pros:

Accoglienza, posizione, colazione

Cons:

il letto singolo ancorato alla parete di sinistra

2026-10-19 • via Nuitee
F
Fiorina • solo_traveller • it
8
Pros:

Posizione centrale. Personale molto preparato e disponibile

Cons:

Un po trascurata la manutenzione: il condizionatore gocciolava, lo scaldasalviette in bagno era arrugginito

2026-10-18 • via Nuitee
V
Viglietti • solo_traveller • it
9
2026-10-18 • via Nuitee
F
Fulvia • extended_group • it
10
2026-10-18 • via Nuitee
V
Vittorio • family_with_children • ch
9
2026-10-17 • via Nuitee
C
Cristina • solo_traveller • it
10
Perfetto
Pros:

Camera accogliente, bagno un po’ piccolo ma tutto perfetto. Posizione strategica in centro storico . Staff gentile e professionale. Vista sui tetti della città. Lo raccomando

Cons:

Nulla. Tutto bene

2026-10-16 • via Nuitee
S
Stefano • solo_traveller • it
8
Pros:

La posizione

Cons:

Arredamento un po' troppo classico

2026-10-15 • via Nuitee
V
Vytautas • family_with_children • lt
9
2026-10-14 • via Nuitee
E
Elisabeth • couple • se
7
Pros:

Bra och Prisvärd frukost

Cons:

-

2026-10-14 • via Nuitee
H
Haksta • couple • se
7
Smidigt och prisvärt.
Pros:

Läget.

Cons:

Bagaget. Knepigt att få en plats för bilen för i- och urlastning.
Hitta till parkeringshuset.

2026-10-14 • via Nuitee