Best Western Hotel Metropoli

Hotels
•
Best Western
8.8 (2070 reviews)
Piazza Fontane Marose , Genova , it
+39 010 246 8888

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Great service
Convenient location
Good value for money
Cons:
Cleanliness issues
Room size limitations
Breakfast quality mixed

Categories

Cleanliness
8.28
Some reviews mention issues like stains and a need for maintenance, which impact cleanliness.
Service
9.75
Consistently highlighted as friendly and helpful with great local tips.
Location
9.29
Many reviews rave about the central location and convenience.
Room Quality
8.24
Some reviews point out room size issues and varying comfort levels.
Amenities
8.77
Amenities are decent, but a few reviews suggest additional items would be beneficial.
Value for Money
8.73
Generally perceived as good value, especially considering breakfast offerings.
Food and Beverage
8.28
Mixed reactions on breakfast quality; some mentioned it could be improved.
Overall Experience
9.05
Overall a positive experience with some areas for improvement mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:15

Property Description

Central Location in Historic Genoa
Situated in the heart of Genoa's historic center, the Best Western Hotel Metropoli offers proximity to iconic landmarks like Via Garibaldi and the Genoa Aquarium.

Modern and Elegant Rooms
Experience comfort and style in the hotel's completely renovated, air-conditioned rooms featuring refined wood floors, free Wi-Fi, and 32” LCD TVs.

Exceptional Services and Amenities
Enjoy a rich breakfast buffet, 24-hour staff assistance, and a lobby adorned with contemporary Italian art. Benefit from the Special Protection Program ensuring a safe stay for guests and staff.

Book now for an unforgettable stay in Genoa!

Important information:

When booking more than 4 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GOA

Location

Guest Reviews

8.8
Based on 2070 reviews
Cleanliness: 8.28
Service: 9.75
Location: 9.29
Room Quality: 8.24
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 8.28
Overall Experience: 9.05
R
raoul • couple • fr
8
Accueil très sympathique et un emplacement parfait
Pros:

L’emplacement, la disponibilité du personnel, la propreté des chambres

Cons:

Globalement la décoration et le mobilier qui datent un peu…

2026-08-28 • via Nuitee
A
Anita • couple • ro
9
2026-08-28 • via Nuitee
W
William • extended_group • gb
10
Great base in Genoa
Pros:

Location was great.

Cons:

Nothing

2026-08-27 • via Nuitee
L
Lucia • couple • it
9
Great location
Pros:

The hotel has a great location.
Very clean and the staff was amazing .

Cons:

The hotel is starting to look a little dated, but overall I really enjoyed my stay.

2026-08-27 • via Nuitee
A
Aida • solo_traveller • it
10
2026-08-26 • via Nuitee
A
Alessandro • extended_group • it
8
2026-08-26 • via Nuitee
K
Kirsi • solo_traveller • fi
9
Loisto paikka Genovan matkalle.
Pros:

Hyvä sijainti, helppo tulla molemmilta rautatieasemilta metrolla, lyhyt kävely. Kaikki nähtävyydet mukavan lyhyen matkan päässä, Huoneen ikkuna oli aukiolle, mikä oli mukavaa. Kakkoskerroksessa sijainnut huone oli hiljainen. Huone sopivan kokoinen ja siellä minibaari ja vedenkeitin, teetä ja kahvia, wi-fi hyvä. Aamupala kohtuullisen hyvä. Henkilökunta avuliasta.

Cons:

-

2026-08-26 • via Nuitee
D
Dorota • family_with_children • pl
10
2026-08-26 • via Nuitee
A
Alessandra • family_with_children • es
7
Pleasent and very helpful staff, all of them polite and welcoming, especially the girl from Sicily :)
Pros:

Conveniently located. Walking distance from centre & shopping area (XX September). Our quadruple was spacious & had fridge which we appreciated

Cons:

There are stairs to access reception so if travelling with mobility issues, not ideal, it’s a little crammed and small lift

2026-08-25 • via Nuitee
F
Francisco José • couple • es
9
Buena elección para visitar Génova
Pros:

Ubicación , personal y desayuno

Cons:

Por decir algo precio y baños un poco justo

2026-08-25 • via Nuitee
S
SABY • family_with_children • fr
9
Pros:

L’emplacement, la chambre, le petit déjeuner

Cons:

Rien

2026-08-25 • via Nuitee
S
Sarah • family_with_children • it
10
2026-08-24 • via Nuitee
E
Erik Jan • couple • nl
9
2026-08-24 • via Nuitee
A
Anne • family_with_children • fr
8
Très bien
Pros:

L'emplacement est parfait ! Dans le centre mais au calme.
Chambre familiale grande et agréable pour tout le monde
Personnel de l'accueil souriant et aimable
Possibilité de se stationner devant le temps de décharger les bagages.

Cons:

Le personnel au petit-déjeuner n'est pas des plus aimables.
Il serait peut-être intéressant d'envisager un partenariat avec un parking proche afin de ne pas payer aussi cher de stationnement.

2026-08-24 • via Nuitee
V
Vincenzo • solo_traveller • it
10
2026-08-24 • via Nuitee
A
Adara Anna • solo_traveller • it
8
2026-08-23 • via Nuitee
P
pier carlo • solo_traveller • it
10
Pros:

Pulizia , gentilezza e location

2026-08-23 • via Nuitee
F
François • family_with_children • fr
8
Parfait pour une étape à Gêne
Pros:

Très bien situé, proche des lieux touristiques et à 10 min de l'aquarium à pied
Parking public à 200m
Climatisation

Cons:

La prix du petit déjeuner pour 3 personnes nous a fait choisir un caffé à 200 m et c'était très bien

2026-08-23 • via Nuitee
M
Mireya • solo_traveller • es
9
2026-08-23 • via Nuitee
P
Pablo • solo_traveller • es
8
Buena ubicación. Correcto
Pros:

Ubicación perfecta. A minutos de los principales palacios y a un paso de la piazza Ferrari y la Catedral. Personal atento y simpático.

Cons:

Habitaciones muy pequeñas y antiguas. Desayuno correcto, pero animado con una música demasiado alta. Nuestro primer día soportamos música bacalao altísima. Muy caótico. El segundo y tercer día bajaron el hilo músical y pusieron música relajante. Bastante mejor. Aún así, la música sobra, está fuera de lugar a esas horas de la mañana y más con ese volumen. Echa para atrás. Personal muy atento, la verdad

2026-08-23 • via Nuitee