Eurostars Hotel Excelsior

Hotels
Eurostars Hotels
8.8 (3756 reviews)
Via Partenope 48 , Naples , it

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Great Location
Friendly Staff
Beautiful Views
Cons:
Cleanliness Issues
Underwhelming Breakfast
Somewhat Dated Rooms

Categories

Cleanliness
8.01
Mixed sentiment; several reviews highlighted issues with cleanliness.
Service
9.48
Positive sentiment; staff friendliness was frequently praised.
Location
9.52
Consistently mentioned as a strong point across multiple reviews.
Room Quality
8.47
Good quality but noted issues with some rooms being dated.
Amenities
8.5
Adequate amenities mentioned, but some guests noted missing items.
Value for Money
8.96
General sentiment; most reviews indicate good value for the location.
Food and Beverage
8.01
Varied feedback; breakfast quality seen as lacking by some.
Overall Experience
9.48
Overall positive experience highlighted in multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:38

Property Description

Luxurious Accommodation with Stunning Views
Hotel Excelsior, with its breathtaking views of the Bay of Naples, offers elegant rooms with modern amenities. Enjoy the comfort of air-conditioned rooms, free WiFi, and sea views in select accommodations.

Culinary Delights and Dining Options
Indulge in a delightful continental buffet breakfast with a variety of fresh, locally sourced items at Ristorante La Terrazza. Experience Mediterranean and international cuisine while taking in panoramic views at the rooftop restaurant.

Convenience and Leisure Facilities
Stay active at the fitness centre, unwind at the on-site bar, or host events with ease using the conference facilities. With its central location near Piazza del Plebiscito and Maschio Angioino, Hotel Excelsior is the perfect choice for both leisure and business travelers.

Ready to experience luxury and convenience in Naples? Book your stay at Hotel Excelsior now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NAP

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 3756 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.52
Room Quality: 8.47
Amenities: 8.5
Value for Money: 8.96
Food and Beverage: 8.01
Overall Experience: 9.48
J
Julian solo_traveller gb
10
2026-06-13 via Nuitee
G
Grant couple au
10
Elegance, timeless style, wonderful staff especially in the breakfast rooms in the morning. could not imagine staying an
Pros:

The grand lady, could not ask for a better place to stay in Naples, elegance at every turn.

Cons:

Nothing at all, it’s perfect.

2026-06-13 via Nuitee
D
Dorothee family_with_children de
9
2026-06-12 via Nuitee
S
Salena family_with_children us
9
Beautiful hotel, attentive porter, registration was subpar
Pros:

We had two rooms reserved. The first room was for a single traveler and it seemed to be the same size as most European rooms. The send room had two travelers and was a corner room and was extremely big.

Cons:

We requested an early check in that was confirmed with an email before our arrival. We were told that the people left late and they still needed to clean the room. For an hour they had me keep checking back. The last time I was told a few more short minutes. I sat in the lobby across from the registration desk for another half an hour. After I saw the gentleman who was helping me leave for a break I went up and checked and the room was ready. It felt like I was very much being ignored, even though we had an agreed upon time for check in and they were two hours late.

2026-06-11 via Nuitee
F
Francesco solo_traveller it
9
2026-06-11 via Nuitee
S
Sharon couple au
8
2026-06-11 via Nuitee
S
Stephen solo_traveller us
10
Don’t miss Naples — it’s spectacular these days —and so is the Eurostar Excelsior!
Pros:

The hotel was palatial and one of the nicest places we’ve ever stayed. The rooms were opulent and spacious as well. The location along the Naples waterfront was exciting and within walking distance of the port, museums, piazzas, Mergellina, Galleria Umberto, the Teatro, Spanish Quarter, and much more. The staff was attentive and very helpful and the roof deck was a spectacular way to finish off the evening.

2026-06-11 via Nuitee
B
Betty family_with_children at
8
Schönes altes Hotel
Pros:

Die Sauberkeit, gute Lage. Badezimmer sehr groß und mit Balkon.
Die Lage sehr zentral und der Ausblick am Meer.

Cons:

Die Einrichtung ist ziemlich alt, Zimmer mit Meeresblick war schön jedoch wurde das ganze durch den Baustellenlärm beeinträchtigt.
Basierend dessen passt das Preisleistungsverhältnis nicht.

2026-06-11 via Nuitee
A
ANTONIO solo_traveller it
10
Pros:

La stanza, il personale sia alla reception che i fattorini

Cons:

Niente

2026-06-11 via Nuitee
G
Generoso couple it
10
2026-06-10 via Nuitee
A
Andrea couple nl
9
Third time here, this says it all. Our favorite stay on Napoli beachfront
Pros:

Amazing location

Cons:

Nothing

2026-06-10 via Nuitee
D
Dan couple us
10
Excellent
Pros:

A nice property near the water with great views of Mt Vesuvius. Walking distance to quality restaurants made for a great stay, and a walk back from the Ferry building wasn’t very long.

2026-06-10 via Nuitee
M
Miiko solo_traveller jp
9
Pros:

夫の体調が悪く朝部屋で休ませていた時、快く朝食を部屋まで運んでくださった。ご親切ありがとう御座いました。

Cons:

とても格調高い素晴らしいホテルなので、レストランの料理をもうちょっと頑張ってもらえたらと感じました。デザートは物凄く美味しかったです。

2026-06-09 via Nuitee
A
Aniz extended_group ca
4
2026-06-09 via Nuitee
S
SALVATORE solo_traveller us
10
2026-06-08 via Nuitee
D
Dorothee family_with_children de
9
2026-06-08 via Nuitee
E
Egidio couple it
7
2026-06-08 via Nuitee
Z
Zulfikar family_with_children ae
9
Beautiful view and location, away from city hustle and chaos
Pros:

The view from the balcony
The friendliness of the staff
The cleanliness of the rooms

Cons:

There was no pool or sauna/steam
Very limited food options

2026-06-08 via Nuitee
D
Dirk solo_traveller za
10
2026-06-08 via Nuitee
A
Andrea family_with_children it
10
Voto 10
Pros:

Tutto Perfetto, Staff al Ricevimento fantastico.

2026-06-08 via Nuitee