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Facilities
Property facilities
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Room service
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Terrace
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Shared lounge/TV area
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Concierge service
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Wheelchair accessible
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Screens / Barriers between staff and guests for safety
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Supervised childcare/activities
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Front desk (limited hours)
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Free wired internet
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Bicycle-friendly property
Review Highlights
Categories
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Property Description
Luxurious Accommodation with Stunning Views
Hotel Excelsior, with its breathtaking views of the Bay of Naples, offers elegant rooms with modern amenities. Enjoy the comfort of air-conditioned rooms, free WiFi, and sea views in select accommodations.
Culinary Delights and Dining Options
Indulge in a delightful continental buffet breakfast with a variety of fresh, locally sourced items at Ristorante La Terrazza. Experience Mediterranean and international cuisine while taking in panoramic views at the rooftop restaurant.
Convenience and Leisure Facilities
Stay active at the fitness centre, unwind at the on-site bar, or host events with ease using the conference facilities. With its central location near Piazza del Plebiscito and Maschio Angioino, Hotel Excelsior is the perfect choice for both leisure and business travelers.
Ready to experience luxury and convenience in Naples? Book your stay at Hotel Excelsior now!
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Children and extra bed policy
Children of any age are allowed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
Location
Guest Reviews
Atención del personal
La posizione e la vista sul mare
Ritengo che il vero punto di forza della struttura, allo stato attuale, risieda nella figura della Direzione, che rappresenta una risorsa fondamentale e determinante per il superamento di alcune criticità emerse. La competenza, la sensibilità e l’attenzione dimostrate costituiscono infatti un elemento centrale per valorizzare ulteriormente una struttura di grande pregio.
Proprio in questa fase, suggerirei una presenza ancora maggiore ai piani da parte del Direttore che, pur essendo già solitamente presente e attento nella gestione operativa, potrebbe con una presenza ancora più costante trasmettere ulteriore controllo, coordinamento e vicinanza operativa nei confronti dello staff e degli ospiti.
Alcune delle criticità riscontrate meritano certamente particolare attenzione e richiedono interventi migliorativi. Ritengo tuttavia che tali aspetti, pur non essendo sempre sotto l’immediato controllo della Direzione, possano essere efficacemente superati grazie alla competenza, alla presenza e alla sensibilità che la stessa ha dimostrato nel seguire la situazione con attenzione e spirito costruttivo. Sono convinto che la Direzione disponga degli strumenti e delle capacità necessarie per porre rimedio alle problematiche emerse e per accompagnare un percorso di miglioramento concreto ed efficace.
The location of the Eurostars Hotel Excelsior is fantastic. We had a room with a sea view overlooking Mount Vesuvius.
Hotel does not live up to its potential.
The balcony was sparsely furnished and dirty, giving a neglected impression. It feels like a proper lounge set would fit this space perfectly and truly elevate it, but the hotel has simply not made use of that opportunity. This is a real missed chance, especially given the setting. This contrasts with the elegant feel of the curtains and the beautiful wooden furniture inside the room.
There is no swimming pool and no direct access for guests to enter the sea for relaxation, which feels like a significant omission for this price range.
Breakfast offers a wide variety of choices, especially when it comes to cakes, sweets, and fruit. However, the bread was surprisingly poor. In a country famous for pizza and excellent dough, it was disappointing that the bread felt almost plastic-like: difficult to break, chewy in the wrong way, and hard.
The rooftop restaurant was disappointing due to long waiting times, lukewarm food. The service and table allocation were also underwhelming.
Another disappointing detail was the toilet paper. The quality was remarkably poor: extremely thin and uncomfortable to use. Perhaps this is related to the plumbing limitations of an older building, but regardless, it feels far below the standard one would expect at this price level.
It is also surprising, given that Italy is known for its espresso culture, that the room does not include a proper coffee machine. Instead, only instant Nescafé is provided, and the in-room coffee corner is poorly thought out: the sugar sachets had clumped together due to moisture, and there wasn’t even a spoon in the room to stir it with. It feels not even properly functional, and well below what one would expect from a hotel of this category.
Tolles Ambiente, sehr großes Zimmer mit Aussicht durch Upgrade, super Lage am Hafen, viele Restaurants in der Nähe, tolles Frühstücksbuffet, sehr nettes Personal
Posizione, rooftop e accoglienza
La stanza molto grande e comoda
Service téléphonique de la réception et du room service souvent totalement absent : ne répond pas !
The location was perfect, and our junior suite had the most wonderful view over the Bay of Naples. The room was very quiet and spacious. The rooftop terrace was lovely.
Breakfast was a bit disappointing.
Vista golfo
Un po' datata
Wszystko było znakomite ! Śniadania , pokoje , wnętrza, no i przede wszystkim personel !
Nie było takiej rzeczy
Hotel położony na bulwarze tuż nad Zatoką Neapolitańską , z pięknymi widokami . Pokój duży , cichy z wszelkimi wygodami , dobre śniadanie .
W zasadzie drobiazgi , np cieknąca słuchawka prysznica
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