Eurostars Hotel Excelsior

Hotels
•
Eurostars Hotels
8.8 (3851 reviews)
Via Partenope 48 , Naples , it

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great Location
Friendly Staff
Beautiful Views
Cons:
Cleanliness Issues
Underwhelming Breakfast
Somewhat Dated Rooms

Categories

Cleanliness
8.01
Mixed sentiment; several reviews highlighted issues with cleanliness.
Service
9.48
Positive sentiment; staff friendliness was frequently praised.
Location
9.52
Consistently mentioned as a strong point across multiple reviews.
Room Quality
8.47
Good quality but noted issues with some rooms being dated.
Amenities
8.5
Adequate amenities mentioned, but some guests noted missing items.
Value for Money
8.96
General sentiment; most reviews indicate good value for the location.
Food and Beverage
8.01
Varied feedback; breakfast quality seen as lacking by some.
Overall Experience
9.48
Overall positive experience highlighted in multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:38

Property Description

Luxurious Accommodation with Stunning Views
Hotel Excelsior, with its breathtaking views of the Bay of Naples, offers elegant rooms with modern amenities. Enjoy the comfort of air-conditioned rooms, free WiFi, and sea views in select accommodations.

Culinary Delights and Dining Options
Indulge in a delightful continental buffet breakfast with a variety of fresh, locally sourced items at Ristorante La Terrazza. Experience Mediterranean and international cuisine while taking in panoramic views at the rooftop restaurant.

Convenience and Leisure Facilities
Stay active at the fitness centre, unwind at the on-site bar, or host events with ease using the conference facilities. With its central location near Piazza del Plebiscito and Maschio Angioino, Hotel Excelsior is the perfect choice for both leisure and business travelers.

Ready to experience luxury and convenience in Naples? Book your stay at Hotel Excelsior now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NAP

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 3851 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.52
Room Quality: 8.47
Amenities: 8.5
Value for Money: 8.96
Food and Beverage: 8.01
Overall Experience: 9.48
A
Andrea Giulia • couple • it
10
amazing stay
Pros:

The property is beautiful and grand, the sea view is amazing. And the service was above and beyond. Grazie

2026-07-18 • via Nuitee
C
Caroline • family_with_children • ca
5
2026-07-18 • via Nuitee
A
anna • extended_group • au
10
Perfect stay here .. will only stay here when come now but need a room with see view balcony (room 218) the absolute bes
Pros:

Everything the staff where excellent from reception to the porters kind & helpful .. also gave us an upgrade that i didnt expect made my stay even more enjoyable . Felt more like a 5 star hotel to behonest. Highly recommend ive stayed all over Naples but this was my favourite.

Cons:

The only think was not having power piont to charge my phone near the bed for both sides but it was not a bother as this i find as issue around Italy there wall plugs.. but not a major issue & hopefully it wasnt me that couldnt find it

2026-07-18 • via Nuitee
G
Giovanna • solo_traveller • it
10
Pros:

Posizione meravigliosa, terrazza incre
dibile, personale fantastico,, colazione deliziosa

Cons:

Nulla

2026-07-18 • via Nuitee
L
Leonardo • couple • au
8
Pros:

Location

2026-07-18 • via Nuitee
R
Ruiz • solo_traveller • us
10
Pros:

All scores is for staff and hotel. Outside of hotel very dirty. All of napoli is filthy i will not return.

Cons:

Outside vrry dirty every where

2026-07-18 • via Nuitee
G
Giuseppina • couple • it
9
2026-07-16 • via Nuitee
G
Giovanna • solo_traveller • it
10
Ottimo
Pros:

Tutto

Cons:

Niente

2026-07-16 • via Nuitee
A
alfred • couple • de
10
2026-07-15 • via Nuitee
A
Andrea • couple • it
10
Cordialità dello Staff e Vista Incantevole!
Pros:

Cordialità e Gentilezza dello Staff, posizione perfetta!

Cons:

Nulla!

2026-07-15 • via Nuitee
A
Al • couple • fr
10
2026-07-15 • via Nuitee
M
MF • family_with_children • it
10
Pros:

Colazione eccellente con prodotti freschi e locali.

2026-07-14 • via Nuitee
J
Juan • solo_traveller • gt
8
Cons:

Theo was a rude bell boy who kept pressuring us to leave and didn’t want to help us and damaged another person’s luggage. I think because of his age since he was old.

2026-07-14 • via Nuitee
G
Gabriele • couple • it
9
Pros:

Posizione eccellente personale squisito

2026-07-14 • via Nuitee
M
Michael • extended_group • gb
10
This is a wonderful hotel and with the most brilliant staff. Best location. Incredible suites and roof top bar. It’s a g
Pros:

We and our friends were upgraded as it was her 50th birthday. Wonderfully kind and fantastic stay as a result.

2026-07-13 • via Nuitee
F
Federica • family_with_children • it
8
indimenticabile
Pros:

posizione eccellente ottima cucina tutto lo staff molto gentile

2026-07-13 • via Nuitee
G
Gonen Horovitz • solo_traveller • il
10
2026-07-13 • via Nuitee
F
Fernanda • family_with_children • br
8
Pros:

A localização e a beleza do hotel

2026-07-13 • via Nuitee
S
Stephen • couple • us
6
Lots of charm, beautiful location, poorly appointed room.
Pros:

The room was HUGE. Beautiful, tasteful, curtains and windows. I think there were 7 separate enormous windows Two separate small terraces, views of Mt. Vesuvius, quiet. Two night stay. We liked the location - away from Via Toledo but close enough. Check in staff very nice, valet parking prompt - though they tried to overcharge us. Thankfully the bellman straightened that out. The manager graciously and charmingly met us at checkout to address our justifiable disappointment in the stay. He waived a small bar bill but that was it. He said we could stay there "as their guest" next time but did not offer anything else for our current stay. He hoped we wouldn't be too hard with our review. I didn't want to be but after these months, it still spoiled our trip to Naples and we don't want that for other people. Maybe the other smaller rooms are better. The manager said they would address the problems right away - after we left. I hope they did.

Cons:

There was no comfortable place or chair on which to sit. Two tiny uncomfortable tub chairs in a vast space, one dining chair at a desk. On the first day, we requested a room with a sofa. Only smaller rooms with no volcano view have sofas. Our room had room for two sofas! So we requested another dining chair so the two of us could sit on a small terrace together enjoy a glass of wine with the breeze and the view. Never came. We took turns in the chair. The standing lamp is broken, leaning awkwardly, I propped it up against the wall. Even little things - the tissue box was not refilled, the vacuuming was subpar, the phone was not connected properly (I fixed it)... I wrote Eurostars about our experience. They never replied.

2026-07-12 • via Nuitee
S
Salerno • couple • gb
10
2026-07-12 • via Nuitee