Eurostars Hotel Excelsior

Hotels
•
Eurostars Hotels
8.8 (3992 reviews)
Via Partenope 48 , Naples , IT
+39 081 764 0111

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great Location
Friendly Staff
Beautiful Views
Cons:
Cleanliness Issues
Underwhelming Breakfast
Somewhat Dated Rooms

Categories

Cleanliness
8.01
Mixed sentiment; several reviews highlighted issues with cleanliness.
Service
9.48
Positive sentiment; staff friendliness was frequently praised.
Location
9.52
Consistently mentioned as a strong point across multiple reviews.
Room Quality
8.47
Good quality but noted issues with some rooms being dated.
Amenities
8.5
Adequate amenities mentioned, but some guests noted missing items.
Value for Money
8.96
General sentiment; most reviews indicate good value for the location.
Food and Beverage
8.01
Varied feedback; breakfast quality seen as lacking by some.
Overall Experience
9.48
Overall positive experience highlighted in multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:38

Property Description

Luxurious Accommodation with Stunning Views
Hotel Excelsior, with its breathtaking views of the Bay of Naples, offers elegant rooms with modern amenities. Enjoy the comfort of air-conditioned rooms, free WiFi, and sea views in select accommodations.

Culinary Delights and Dining Options
Indulge in a delightful continental buffet breakfast with a variety of fresh, locally sourced items at Ristorante La Terrazza. Experience Mediterranean and international cuisine while taking in panoramic views at the rooftop restaurant.

Convenience and Leisure Facilities
Stay active at the fitness centre, unwind at the on-site bar, or host events with ease using the conference facilities. With its central location near Piazza del Plebiscito and Maschio Angioino, Hotel Excelsior is the perfect choice for both leisure and business travelers.

Ready to experience luxury and convenience in Naples? Book your stay at Hotel Excelsior now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NAP

Location

Guest Reviews

8.8
Based on 3992 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.52
Room Quality: 8.47
Amenities: 8.5
Value for Money: 8.96
Food and Beverage: 8.01
Overall Experience: 9.48
F
Fedoua • solo_traveller • us
10
Absolutely unforgettable stay! ⭐⭐⭐⭐⭐
Pros:

Absolutely unforgettable stay! ⭐⭐⭐⭐⭐
The hotel is beautiful, with an amazing location, but what truly made my stay exceptional was the staff. Everyone was incredibly welcoming, attentive, and provided outstanding service. They genuinely made this one of the best hotel experiences I’ve ever had.
My suite faced the water, and waking up to the sunrise over the sea was simply breathtaking, honestly one of the most beautiful sunrises I have ever seen.
Beautiful hotel, spectacular views, wonderful people, and exceptional service. I would absolutely stay here again and highly recommend it!

Cons:

NA

2026-10-31 • via Nuitee
B
basma • couple • sa
10
Pros:

الموقع / الغرفه واسعه / الاطلاله / الموظفون

Cons:

الاثاث قديم بحاجه الى تجديد ونظافه أكثر

2026-10-30 • via Nuitee
A
Aline • couple • uy
9
2026-10-29 • via Nuitee
G
Giovanni • family_with_children • it
8
2026-10-29 • via Nuitee
I
Iwona • couple • us
10
2026-10-28 • via Nuitee
W
William • couple • us
10
Peaceful, away from the clamor and chaos of the city
Pros:

Location. Extremely helpful staff. The spectacular views of Vesuvius, Capri. Proximity to Pompei and Herculaneum

Cons:

The rooftop bar didn’t have hors d’oeuvres to go with drinks

2026-10-27 • via Nuitee
G
GIOVANNA • extended_group • us
10
Dream vacation to celebrate a milestone birthday!!
Pros:

I return to my birthplace, Naples, every year and I love to stay at a hotel by the water. This year we chose Hotel Eurostar Excelsior, and we couldn’t have been happier or more satisfied. The rooms are beautiful, gorgeous views, super clean, excellent breakfast, and the staff!! I don’t have enough words to describe their availability, kindness, good disposition! They are number 10 in my book! I hope to return next year!

Cons:

Nothing

2026-10-27 • via Nuitee
G
GIOVANNA • extended_group • us
10
Pros:

I stayed at the Excelsior 9 days and I already reviewed!

2026-10-27 • via Nuitee
G
GIOVANNA • solo_traveller • us
10
Dream birthday celebration!
Pros:

I already reviewed. I stayed there for 9 days

Cons:

Nothing

2026-10-27 • via Nuitee
J
Jan • couple • nl
9
excellent
Pros:

Great venue for special moment - cozy high standards and great location. Good place to spoil yourself

2026-10-27 • via Nuitee
J
joelle • family_with_children • gb
8
Luxurious with a very friendly staff.
Pros:

Location architecture space

Cons:

Outdated

2026-10-26 • via Nuitee
M
Maria Fabiana • family_with_children • gb
5
ok and
Pros:

location, view and room were lovely. We slept well.

Cons:

room was big but a bit old, the bathrooms downstairs from the lobby were so dirty that I have never seen such dirtiness. breakfast was lovely but without view and A/C was too strong. The front desk was a bit confusing. There were roadwork outside the front door.

2026-10-26 • via Nuitee
S
Salvucci • family_with_children • it
9
Pros:

La cordialità e ospitalità del personale.

Cons:

Ci potrebbe essere più accortezza di pulizia in un ambiente molto bello e chic

2026-10-25 • via Nuitee
K
Kinnari • couple • us
10
Absolutely beautiful hotel in best location with views of bay of Naples and Vesuvius
Pros:

We had an absolutely incredible stay at the Eurostars Hotel Excelsior! The location right on the waterfront is unbeatable, offering breathtaking, postcard-perfect views of Mount Vesuvius, the Bay of Naples, and Capri right from the rooftop. Our room was elegant, clean, and beautifully detailed with classic Italian style. Highly recommend

2026-10-25 • via Nuitee
J
Juliana • couple • us
6
Pros:

Beautiful hotel. Rooms excellent

Cons:

Lots of construction going on around.

2026-10-25 • via Nuitee
L
Lukas • couple • ch
8
Gut gelegen an der Promenade, schöne Unterkunft
Pros:

Tolle Lage, schönes Frühstücksbuffet.
sehr grosses, helles Zimmer, ebenso grosszügiges Bad mit Meerblick.
Wir hatten die Junior Suite mit tollem Meerblick

Cons:

sehr grosses, geräumiges Zimmer, leider ohne Couch oder Sessel. Leselampen am Bett wären sehr nützlich gewesen.

2026-10-24 • via Nuitee
K
Kathleen • couple • us
10
Lovely staff. Great location.
Pros:

Beautiful room. Outstanding view.
Fantastic front of house staff at check in

Cons:

The hotel was struggling with towel service so we went 4 days without fresh bath towels

2026-10-24 • via Nuitee
A
Andrea • couple • de
9
Wir haben uns sehr wohl gefühlt!
Pros:

Super Lage, schönes Zimmer und extrem freundliches Personal

2026-10-23 • via Nuitee
T
Teresa • couple • es
9
Un hotel magnífico con esencia
Pros:

Ubicación y vistas excepcionales, desayuno bueno. Terraza increible, una experiencia, por vistas, trato, y comodidad

Cons:

Calidad pescado en la cena

2026-10-22 • via Nuitee
C
Claes • solo_traveller • no
9
Excellent location and lovely view over the local boat harbour.
Pros:

Excellent location and lovely view over the local boat harbour.

2026-10-21 • via Nuitee