Eurostars Hotel Excelsior

Hotels
•
Eurostars Hotels
8.8 (3992 reviews)
Via Partenope 48 , Naples , IT
+39 081 764 0111

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great Location
Friendly Staff
Beautiful Views
Cons:
Cleanliness Issues
Underwhelming Breakfast
Somewhat Dated Rooms

Categories

Cleanliness
8.01
Mixed sentiment; several reviews highlighted issues with cleanliness.
Service
9.48
Positive sentiment; staff friendliness was frequently praised.
Location
9.52
Consistently mentioned as a strong point across multiple reviews.
Room Quality
8.47
Good quality but noted issues with some rooms being dated.
Amenities
8.5
Adequate amenities mentioned, but some guests noted missing items.
Value for Money
8.96
General sentiment; most reviews indicate good value for the location.
Food and Beverage
8.01
Varied feedback; breakfast quality seen as lacking by some.
Overall Experience
9.48
Overall positive experience highlighted in multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:38

Property Description

Luxurious Accommodation with Stunning Views
Hotel Excelsior, with its breathtaking views of the Bay of Naples, offers elegant rooms with modern amenities. Enjoy the comfort of air-conditioned rooms, free WiFi, and sea views in select accommodations.

Culinary Delights and Dining Options
Indulge in a delightful continental buffet breakfast with a variety of fresh, locally sourced items at Ristorante La Terrazza. Experience Mediterranean and international cuisine while taking in panoramic views at the rooftop restaurant.

Convenience and Leisure Facilities
Stay active at the fitness centre, unwind at the on-site bar, or host events with ease using the conference facilities. With its central location near Piazza del Plebiscito and Maschio Angioino, Hotel Excelsior is the perfect choice for both leisure and business travelers.

Ready to experience luxury and convenience in Naples? Book your stay at Hotel Excelsior now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NAP

Location

Guest Reviews

8.8
Based on 3992 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.52
Room Quality: 8.47
Amenities: 8.5
Value for Money: 8.96
Food and Beverage: 8.01
Overall Experience: 9.48
R
Roberto • extended_group • it
9
2026-09-19 • via Nuitee
S
silvia • extended_group • it
9
2026-09-19 • via Nuitee
A
Antonio • couple • it
7
Pros:

La posizione e la vista dalla camera e la terrazza

Cons:

L’accoglienza ed il servizio ristorante

2026-09-17 • via Nuitee
A
Adriano • solo_traveller • it
5
Pros:

Posizione

Cons:

Camera molto vecchia, odore sgradevole , corridoi e parti comuni sporche

2026-09-17 • via Nuitee
K
Kevin • couple • ie
9
Wonderful room - great view- attentive staff - excellent location
Pros:

Fantastic location

Cons:

Great view of Vesuvius

2026-09-16 • via Nuitee
S
SC • solo_traveller • in
9
2026-09-15 • via Nuitee
P
Paula • extended_group • ca
10
2026-09-15 • via Nuitee
D
Delgadillo • family_with_children • es
9
Buen hotel y buena ubicación
Pros:

Si, a pesar de que sus instalaciones son antiguas y el hotel sigue vigente

Cons:

Las recomendaciones para el transporte al aeropuerto , un recepcionistas al que le pedimos y un botones recomendaron un taxista que nos cobró más de la cuenta y nos pidió que dijéramos si nos preguntaban los organismos de control que habíamos pagado solo un tercio de lo que nos cobró, nos pareció muy deshonesto y claramente mal intencionado …
Nos cobró 50 euros cuando en realidad no debió superar los 30 , por lo cual , al ser una recomendación del hotel , lo hace algo responsable …

2026-09-14 • via Nuitee
O
Olena • couple • de
10
2026-09-14 • via Nuitee
P
Pinja • couple • fi
10
Exceptional stay, probably the most gorgeous hotel in town
Pros:

Wonderful place! Gorgeous interiors, kind and helpful staff and excellent breakfast. We were very pleased with our Superior Double Room. Sunset from the roof terrace was amazing!

Cons:

There were construction work going on on the promenade, which downgraded the exterior environment a bit - but the hotel wasn't responsible for that.

2026-09-14 • via Nuitee
R
Roberto • family_with_children • it
9
Pros:

La posizione , il servizio

Cons:

Colazione assortita ma con prodotti non di qualità

2026-09-14 • via Nuitee
R
Ricardo • couple • es
10
2026-09-14 • via Nuitee
B
Bilinç • couple • tr
10
If Naples Again Eurostars Excelsior Again.❤️
Pros:

The hotel's location, the staff's attentiveness and helpfulness, the cleanliness, the room comfort, and the breakfast are all exceptional..👍👌

Cons:

It’s not that we didn’t like it, but the service at La Terrazza was a bit slow. Still, we have to give credit where it's due regarding the taste. 👌🙏

2026-09-13 • via Nuitee
A
ATTILIO • couple • it
9
2026-09-13 • via Nuitee
T
Teresa • couple • es
8
Pros:

Limpieza y vistas desde terraza

2026-09-13 • via Nuitee
B
Bryant • family_with_children • us
8
Pros:

A grand old hotel with style, exactly the experience we were seeking for stay in Naples.

2026-09-12 • via Nuitee
C
Chris • solo_traveller • gb
10
2026-09-12 • via Nuitee
H
Harrison • couple • gb
9
Spectacular view from my room and from the roof terrace. Would recommend this hotel to anyone who visits Naples
Pros:

View Room. Roof terrace quality building. Friendly staff

Cons:

Breakfast

2026-09-11 • via Nuitee
R
Rosanna Di Palma • solo_traveller • za
9
2026-09-10 • via Nuitee
I
Inukai • extended_group • jp
7
家庭的なホテル
Pros:

スタッフの対応がとても親切でした。部屋は価格が安かったのか一階のちょっと入りにくい部屋でしたが清潔でよかったです。

2026-09-10 • via Nuitee