Hotel City

Hotels
9 (1144 reviews)
Via Sant' Antonino 18 , Florence , it

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean environment
Cons:
Inconvenient bathroom
Limited breakfast variety

Categories

Cleanliness
9.33
Overall sentiment in reviews suggests high standards of cleanliness.
Service
9.3
Multiple reviews highlight the friendly and helpful nature of the staff.
Location
9.34
Frequently mentioned as optimal and convenient for sightseeing.
Room Quality
8.29
Some guests noted rooms being small or bathrooms inconvenient.
Amenities
8.82
Breakfast improvements suggested but overall adequate.
Value for Money
9.28
High value recognized in the context of location and cost.
Food and Beverage
8.33
Breakfast quality mentioned, needing more variety.
Overall Experience
9.3
General consensus of satisfaction with stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:47

Property Description

Prime Location near Firenze Santa Maria Novella Station
Located just 200 metres away from the Firenze Santa Maria Novella Station, Hotel City is the perfect choice for travelers seeking convenience and comfort in the heart of the city.

Elegant Rooms with Tuscan Charm
Indulge in the charm of Tuscany with the spacious and elegantly furnished rooms at Hotel City. From luxurious bathrooms to exposed wooden beams on the ceiling, each room offers a unique blend of comfort and style.

Delicious Breakfast Buffet
Start your day right with a delicious breakfast buffet at City Hotel. Enjoy a variety of options including pastries, bread, boiled eggs, and fresh fruit to fuel your adventures in Florence.

Experience the charm of Tuscany at Hotel City. Book now for an unforgettable stay in Florence.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs EUR 35 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 5 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for € 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1144 reviews
Cleanliness: 9.33
Service: 9.3
Location: 9.34
Room Quality: 8.29
Amenities: 8.82
Value for Money: 9.28
Food and Beverage: 8.33
Overall Experience: 9.3
J
Jean-Marie • extended_group • be
10
Un hôtel accueillant et parfaitement situé pour découvrir Florence
Pros:

Tout etait parfait et surtout la gentillesse et le professionnalisme du personnel

Cons:

Néant

2026-05-30 • via Nuitee
R
Radu • solo_traveller • nl
8
2026-05-29 • via Nuitee
Y
yens • family_with_children • pe
10
Buen lugar precio calidad
Pros:

Personal súper amable

Cons:

Las instalaciones un poco antiguas pero la limpieza excelente.

2026-05-25 • via Nuitee
G
giuseppe • couple • it
6
Sopravvalutato
Pros:

Lo Staff

Cons:

Rapporto qualità/prezzo piuttosto scarso, più un buon 2 stelle che un 3 stelle, sono stato fuorviato da alcune recensioni positive. Lo Staff invece è da 5 stelle

2026-05-25 • via Nuitee
C
Carolina • family_with_children • co
9
2026-05-23 • via Nuitee
J
Jean-luc • solo_traveller • mx
7
great location and staff
Pros:

great location and nice stafg

Cons:

tiny room, not well isolated from others thus noisy

2026-05-21 • via Nuitee
C
Catalina • solo_traveller • ar
10
2026-05-21 • via Nuitee
C
Czyż • couple • pl
10
Pobyt był bardzo udany
Pros:

Hotel jest bardzo czysty i gustowny. Personel jest bardzo pomocny i uprzejmy, zawsze z uśmiechem na twarzy. Jedynym mankamentem są odgłosy z sąsiednich pokoi, ściany i drzwi są za cienkie. Pobyt był bardzo udany. Polecam

Cons:

Ścianki i drzwi do sąsiednich pokoi są zbyt cienkie przez co bardzo słychać mieszkańców oraz otwieranie i zamykanie zamków i drzwi

2026-05-20 • via Nuitee
W
Wei Chung • couple • tw
10
Pros:

Hotel City整體的設計非常復古漂亮，地理位置離車站很近（帶著行李約7-10分鐘的路程），也都能步行到主要景點，晚上附近有很多中國餐廳及超市，蠻明亮的，覺得回到飯店的路上很安全。

我的房間在設計上有附上非常多面鏡子，這讓早上的時候，不用跟我的夥伴搶鏡子梳妝🤣

每一位櫃檯都很親切，在我們入住的第一天櫃檯還親切地用地圖向我們說明整個佛羅倫斯的環境、景點及步行時間，讓我們可以快速的了解整個環境。

因為還不是太習慣義大利的氣候，第一天晚上覺得比較熱想要開空調，但空調沒有運轉，向櫃檯反應，櫃檯有表示因為環保的因素所以是暫停使用，但可能因為有反應的關係，隔天櫃檯（不同人員）有告知我他的同仁有跟他反應這個情況，客房的冷氣之後都能順利運轉，非常感謝你們積極處理🙏

因為地理位置非常的方便，我很常逛完景點後回房間休息後再出發，房間使用比較傳統的鑰匙，離開飯店需要交還給櫃檯，這點蠻方便的🫶

Cons:

沒有給到五星的原因是飯店有附電梯，但電梯使用上覺得有一點恐怖，電梯運作中震動比較大，加上因為不清楚使用方式，我們是四個人一起進電梯，但先進去的人先按了樓層，導致門關閉差點讓還沒進入的人夾到，希望未來飯店有機會在電梯設備可以更新。

2026-05-19 • via Nuitee
R
Ruo Yu • extended_group • tw
8
Pros:

住宿地點方便
員工很親切

Cons:

電梯稍微有點可怕
房間隔音不太好

2026-05-19 • via Nuitee
A
Andy • solo_traveller • gb
10
A very pleasant overnight stay.
Pros:

We popped in early to drop off our bags, but we're told that if we waited 10 minutes, our room would be ready.
The staff are very friendly and go out of their way to make you feel welcomed from check in to returning late at night and final checkout.
The room was very comfortable but as we only booked it the night before, we were very happy.

Cons:

Leaving in the morning. 😋 We would have loved to have stayed longer, but sadly our schedule did not allow it.

2026-05-18 • via Nuitee
D
Denise • family_with_children • gb
10
Fantastic location close to restaurants and the train station and quite in the evening
Pros:

Great location the staff were really helpful gave us dinner suggestions. Bus and taxi information.
Close to a local gelato shop a bonus.

Cons:

Nothing everything was perfect for us

2026-05-17 • via Nuitee
M
Marialuisa • solo_traveller • it
6
2026-05-17 • via Nuitee
M
McKeown • extended_group • gb
8
Loved Florence! Hotel is perfectly located, however, advertised bar was not open/available
Pros:

The location of the hotel is excellent, very centrally located, with all the major sites, markets, shops, bars and restaurants within walking distance. Other plusses are: helpful and friendly staff, decent breakfast choice and large comfy bedroom.

Cons:

No bar - please don't advertise something you don't have or is not available. When holidaying with friends, we like to choose a hotel with a bar so there's somewhere to chill out after dinner/before bed, especially if the weather's not great, and we chose this hotel because of its location and because it advertised a bar, however, it was not open/available. We had a shortlist of hotels and would have chosen another one if we knew the bar was not available, only because there were others similarly located and priced.

2026-05-17 • via Nuitee
E
Elvira • solo_traveller • us
10
Great value, excellent location and comfortable rooms!
Pros:

The location was excellent, the rooms were very comfortable! The breakfast was great and the staff was lovely! We will definitely stay there again!

Cons:

-

2026-05-13 • via Nuitee
D
Denise • solo_traveller • us
10
Pros:

The customer services were nice. The breakfast was very good for the price. It was a busy street and you could heard the traffic. I wished I would have stayed there longer instead of moving closer to the Duome Rooms.

Cons:

You could hear the traffic. The bathroom door didn't close. The shower leaked on the floor and it was slippery.

2026-05-13 • via Nuitee
B
Biljana • extended_group • rs
10
2026-05-11 • via Nuitee
G
Gelfiya • solo_traveller • dk
8
A fab stay in Florence
Pros:

Excellent location, super-nice and welcoming staff, impeccably clean and a great ambiance of an old building with fabulous details like beautiful ceilings and vintage elements of decor.

2026-05-09 • via Nuitee
B
Burcu Çoral, • couple • tr
10
Olağanüstü Konum ve misafirperverlik, çalışanlar çok ilgili, odalar temiz ve geniş kesinlikle bir sonraki sefer de burda
Pros:

Çalışanlar çok ilgili her konuda ellerinden geldiğince yardımcı oldular, yorumları destekleri hoş sohbetleri çok kıymetliydi. Otelin konumu tren istasyonuna 5 dk mükemmel bir konumda ve gezilmesi gereken her yere 15dk maksimum mesafede konum olarak rahatlık olarak ve çalışanların ilgisi sanimiyeti olarak mükemmel ötesi bir deneyimdi

Cons:

Ufak bir sorun yağmurlu bir günde banyoda lavabo üzerinde ufak bir su sızıntısı vardı ama problem yaratmadı haricinde herşey mükemmeldi

2026-05-07 • via Nuitee
A
Archemendo • solo_traveller • tr
9
Pros:

Konumu tren garina ve merkeze yakindi. Calisanlar guler yuzlu ve yardimseverdiler. Kahvaltısı da yeterliydi, tum calisanlar memnuniyet icin ellerinden geleni yapiyorlar.

2026-05-06 • via Nuitee