Hotel Brooklyn

Hotels
7.7 (808 reviews)
Via Fiume 8 , Florence , it

listing image 1
Show all photos
Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Great location
Friendly staff
Cons:
Dirty bathrooms
Poor communication with staff
Misleading room descriptions

Categories

Cleanliness
5.53
Several reviews mention dirty rooms, mold, and unclean bathrooms, leading to a low rating.
Service
8.5
Mixed sentiments; some reviews praised staff while others noted poor communication regarding payment issues.
Location
9.54
Frequently mentioned as a strong point, with proximity to train stations and attractions highlighted.
Room Quality
6.99
Rooms were described as small and lacking in quality for a few, but some reviews acknowledged comfort.
Amenities
7.52
Amenities are mentioned, but inconsistent; some reports of good breakfast, while others had issues with water pressure.
Value for Money
7.48
Prices viewed as slightly high compared to quality, balanced by the location and amenities offered.
Food and Beverage
8.03
Breakfast received mixed reviews; a low-cost option was praised, but limited choices were noted.
Overall Experience
8
Reviews show a mixture of satisfaction with location and service, but significant issues affect the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:27

Property Description

Convenient Location
Located only 200 metres from Santa Maria Novella Train Station, Hotel Lombardi offers easy access for travelers.

Comfortable Accommodation
The air-conditioned rooms at Lombardi Hotel feature satellite TV, private bathrooms, Wi-Fi access, and some even offer balconies for a relaxing stay.

Explore with Ease
With a tour booking service and being within a 15-minute walk from Florence's main attractions like the Cathedral and Ponte Vecchio, Hotel Lombardi makes sightseeing convenient for guests.

Book your stay at Hotel Lombardi now to experience comfort and convenience in the heart of Florence.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FLR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs EUR 30 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 13 years old stay for € 20 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 808 reviews
Cleanliness: 5.53
Service: 8.5
Location: 9.54
Room Quality: 6.99
Amenities: 7.52
Value for Money: 7.48
Food and Beverage: 8.03
Overall Experience: 8
M
McLellan • couple • gb
7
Near the station, clean and comfortable. Staff onsite.
Pros:

A great place to stay if travelling by train. It was clean and comfortable. It had a kettle which was huge plus from a tea drinker :) It was also great to have the mini fridge to store milk and juices. There were lots of cafes and walks that were easily accessible. It was good to have staff on site for check in and if any issues.

Cons:

The shower head was damaged (we think) so the water spray was a bit unpredictable and no additional hose so for women a little challenging, if you catch my drift.

We did have an issue where our booking was done via Booking.com last minute the night before so the money was held on my account but was asked to verify with a card ping on arrival. I panicked as I didn’t want to be charged twice but useful to know if doing the same. It was fine in the end, just unusual as I didn’t have to do that anywhere else.

2026-05-28 • via Nuitee
D
Domenico • family_with_children • it
2
2026-05-22 • via Nuitee
A
Adlin • couple • pr
7
Overall, its a good place for few days
Pros:

The location is perfect. Everything is so close and its easy access.

Cons:

The bed was very uncomfortable.

2026-05-15 • via Nuitee
S
Selim • solo_traveller • tr
9
2026-05-12 • via Nuitee
N
Nerea Ruiz-Roso Lopez • extended_group • es
10
Cons:

La ubicación muy cerca de la estación y del centro histórico y el trato del personal muy buena

2026-05-10 • via Nuitee
R
Rick • extended_group • au
9
Great location and close to the main train station. Rooms were clean and tidy.
Pros:

Location

2026-05-05 • via Nuitee
E
Elena • family_with_children • it
6
Cons:

Se chiedi servizio colazione devi decidere alla sera se vuoi farla. Manca bidè
Positivo tengono i bagagli se arrivi prima dell’orario e anche a fine soggiorno.

2026-05-04 • via Nuitee
M
Michela • solo_traveller • it
9
Ottima posizione, pulito e accogliente
Pros:

Ottima posizione, pulito ordinato, personale cortese

Cons:

Nulla

2026-05-02 • via Nuitee
S
Simone • extended_group • it
8
Super
2026-05-01 • via Nuitee
O
Odette • couple • au
5
Reasonable for price
Pros:

Good Security , great location , great staff - always on site

Cons:

Due to old building - very low water pressure and water very slow hot water- not really warm enough.

2026-04-29 • via Nuitee
F
Fernando • family_with_children • br
9
Boa localização , quartos e banheiros reformados, o hotel fica em um andar de um prédio q tem outros hotéis e escritório
Pros:

Quarto reformado, cama boa

Cons:

Wi-Fi não funcionou em nenhum momento da estadia, o ralo estava entupido do chuveiro e não resolveram.

2026-04-26 • via Nuitee
I
Ingrid • solo_traveller • at
5
Prinzipiell OK, einzelne Verbesserungen (s.o.) sind notwendig
Pros:

Das Frühstück war ausreichend. Die Lage des Hotels ist ausgezeichnet und mein Zimmer war sehr ruhig gelegen.
Das Personal, vor allem die Frau, die für das Frühstück und die Zimmerreinigung zuständig ist, war sehr freundlich und bemüht.

Cons:

Mein Zimmer müsste saniert werden, vor allem das Bad. In der Dusche war Schimmel, der Abfluss des Waschbeckens ließ sich nicht öffnen.
Ich habe aber bemerkt, dass andere Zimmer offenbar saniert waren. Sollte bei allen Zimmern durchgeführt werden.

2026-04-25 • via Nuitee
M
Mariana • family_with_children • ar
10
Lindo lugar y muy bien ubicado.
Pros:

Muy buena relacion precio calidad. El hotel esta muy bien ubicado, muy cerca de la estacion Sta Maria Novella. La gente que atiende fue muy amable. Tiene un desayuno modesto pero muy rico.

2026-04-23 • via Nuitee
E
Enrico • family_with_children • it
8
Pros:

Personale molto cordiale,
Possibilità di fare deposito bagagli
Doccia spaziosissima

Cons:

Kit prodotti personali, molto scarsi, neanche il bicchiere per lo spazzolino,
Pulizia nella norma

2026-04-19 • via Nuitee
S
Siwanan • solo_traveller • th
7
2026-04-17 • via Nuitee
P
pinti • couple • it
8
2026-04-12 • via Nuitee
A
Adriano Wanderley • family_with_children • pt
7
Estadia boa e tranquila mas com problema isolado de pagamento
Pros:

Foi uma estadia muito tranquila, os atendentes são educados e explicaram tudo com clareza. O apartamento é limpo, estava tudo bem higienizado e a localização é muito boa, bem próximo da estação principal de trem da cidade e bem próximo do centro da cidade, tem várias lojas, supermercados e restaurante ao redor.

Ótimo quarto para família de 4 pessoas (2 adultos e 2 crianças).

Cons:

Tive um estresse com relação ao pagamento e até agora não consegui detectar se foi algo no aplicativo do Booking ou se foi algo com relação ao hotel, mas no final foi resolvido.

Relato:
Alguns meses após efetuar o pagamento, o app do Booking me manda uma notificação falando que o pagamento estava pendente (faltando 1 semana para a viagem), com medo de perder a reserva eu fiz novamente o pagamento e fui recorrer junto ao hotel. Eu verifiquei o extrato da minha conta para ter certeza que o 1° pagamento foi efetuado e identifiquei que de fato eu tinha feito um 1° pagamento e depois fiz um 2° pagamento.
Então liguei para o hotel para explicar a situação e eles afirmaram diversas vezes por ligação que receberam somente o 2° pagamento, sendo que eu havia feito de fato o 1° pgto. Então liguei ao meu banco para esclarecer e me deram o número do rastreio do pagamento, eu enviei esse número ao hotel e conseguiram identificar, então eu pedi o reembolso 2° pagamento e de repente começaram a falar que não tem tinham recebido nenhum 2° pagamento somente o 1° pagamento (mudaram a versão da história, o que me deixou mais chateado). Então tive que ligar novamente para o banco e pedir o código do 2° pagamento. Depois fiz um email explicando a situação e enviei ao hotel com os 2° números de transação bancária, então conseguiram identificar os 2 pagamentos e fizeram o estorno do 2° pagamento indevido.

Tudo foi resolvido no final das contas, mas houve esse estresse 1 semana antes da viagem.

2026-04-09 • via Nuitee
S
Sabina • solo_traveller • it
8
2026-04-08 • via Nuitee
T
Truong • family_with_children • au
9
Pros:

Spacious room great facilities and clean. Walking distance to tourist places, shops and restaurants.

Cons:

The shower rain head needed replacing and there was no power point near the tea and coffee bench. I had to use the one near the floor to heat up the kettle.

2026-04-03 • via Nuitee
E
Emiliano • solo_traveller • it
10
Pros:

Ottimo rapporto qualità/prezzo. Posizione eccezionale

Cons:

Niente di cui lamentarmi

2026-04-02 • via Nuitee