Hotel Regina

Hotels
7 (2668 reviews)
Borgo La Noce 8 , Florence , it
+39 055 292346

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Heating
Family rooms
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
strategic location
friendly staff
clean
good value for money
Cons:
cleanliness issues
room size
lack of TV
no heating

Categories

Cleanliness
6.33
Several reviews mentioned cleanliness issues, including bad odors and dirty conditions.
Service
7.8
Most reviews praised the staff's friendliness and helpfulness.
Location
8.34
Repeatedly highlighted as a major strength, with many reviews emphasizing its central location.
Room Quality
6.29
Mixed feelings with complaints about room size and comfort.
Amenities
6.82
Standard amenities; lack of TV mentioned which may not suit all guests.
Value for Money
7.28
Many guests found the location and services justified the price, with some even stating good value.
Food and Beverage
6.83
Not mentioned, thus rated as standard quality for this hotel tier.
Overall Experience
6.3
Mixed reviews overall, with some guests having very negative experiences while others were satisfied.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:44

Property Description

Luxurious Location
Hotel Regina, situated a mere 300 meters from the renowned Accademia Gallery and Florences' Cathedral, promises a prime location for exploring the heart of Florence.

Convenient Connectivity
A short 10-minute stroll from Santa Maria Novella Train Station, Regina Hotel ensures easy access for travelers to and from the city.

Exceptional Service
Our dedicated team goes the extra mile to make your stay memorable, offering assistance in booking museum tickets, guided tours, and airport transfers. Experience the best of Florence with Hotel Regina.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: FLR

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People 2 years old and over stay for € 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7
Based on 2668 reviews
Cleanliness: 6.33
Service: 7.8
Location: 8.34
Room Quality: 6.29
Amenities: 6.82
Value for Money: 7.28
Food and Beverage: 6.83
Overall Experience: 6.3
İrem • couple • tr
10
Pros:

Konumu tam merkezde ve her yere çok yakın çalışanlar güleryüzlü ve ilgili

2026-07-25 • via Nuitee
D
Denis Ronfort • family_with_children • fr
8
Pros:

Très bien placé mais tranquille

2026-07-25 • via Nuitee
J
Judith • couple • es
7
2026-07-25 • via Nuitee
B
Babayan • solo_traveller • am
2
This was one of the worst check-in experiences I've ever had.
Pros:

Location.

Cons:

This was one of the worst check-in experiences I've ever had.

I informed the property in advance that guest would be arriving late. I even went there earlier that day specifically to let them know another person would be checking in later and asked them to make sure there would be no issues. They assured me everything would be fine.

However, when he arrived around midnight, nobody would let him in. After calling several times, they only answered through the intercom by repeatedly saying "closed" and hanging up. Even after explaining that we had informed them in advance about late arrival, they continued saying "closed" and disconnected.

We had to keep calling because we were left outside in an unfamiliar city at midnight due to the staff's incompetence. Eventually, someone came to the door, but instead of apologizing, they insisted it wasn't their problem that we arrived late, despite the fact that they had been notified well in advance. After another phone call to a different staff member, they finally allowed us to enter.

This situation was completely unacceptable and could have been avoided with basic communication and professionalism. I would not recommend staying here because of the extremely poor customer service.

2026-07-25 • via Nuitee
C
Carrillo Kumul • couple • mx
10
Excelente estancia
Pros:

Muy cómodas la camas, excelente ubicación, y la atención excelente, muy amables todos.

Cons:

Que el baño estaba fuera del cuarto, pero nada grave, el baño aunque estaba fuera muy limpio e higiénico, con todos los servicio

2026-07-24 • via Nuitee
G
Giuseppe • family_with_children • it
8
Pros:

La cortesia della Signora alla reception.
La vicinanza al centro.

2026-07-21 • via Nuitee
C
camille • family_with_children • ca
1
MEDIOCRE..
Pros:

L emplacement tres bien...chambre passable...pourquoi parler de dejeuner dans un hotel de categorie zero...

Cons:

L arriver devant une porte de grange donnant directement sur la ruelle...et aucun acces avavt 14H00..... c est dire que ne peut parler a quelqu un de l hoyel avant 14H00..et quelqu un de l hotel est arrive par hazart et ils nous a dit de s arranger par nous-meme avant d entrer et de fermer la porte,....

2026-07-20 • via Nuitee
C
Christina • solo_traveller • gr
10
2026-07-18 • via Nuitee
J
Javier • couple • ar
10
2026-07-17 • via Nuitee
A
Armand • extended_group • es
10
Pros:

La relació qualitat preu és increïble. Res dolent a dir del lloc. Molt bona ubicació i molt bona experiència. Ideal per un viatge amb amics. L'aire a l'habitació ens ha donat la vida.

Cons:

L'únic que puc dir és que s'escoltava bastant el soroll del passadís i de les altres habitacions, però és un aspecte que és perfectament assumible. I un detall que hagués estat bé hauria estat tenir una nevereta a l'habitació perquè conseguir aigua freda a Florència ha estat una odissea, però això simplement per filar prim.

2026-07-17 • via Nuitee
H
HENNING • solo_traveller • fr
7
2026-07-17 • via Nuitee
I
IGNACIO • family_with_children • es
9
Pros:

Ubicación excelente. Habitación amplia con camas cómodas. Buen baño

2026-07-16 • via Nuitee
B
Bertero • extended_group • ar
8
Bien. Pero las habitaciones del 2do piso no tienen aire
Pros:

Comodo y buena ubicación

Cons:

Las habitaciones del segundo piso no tienen aire

2026-07-14 • via Nuitee
J
Jeffrey • solo_traveller • us
6
Nice location. They can do better. 1st night. Room has no AC.
Pros:

Location

Cons:

Facility. Staff

2026-07-13 • via Nuitee
B
Beñat • family_with_children • es
7
2026-07-13 • via Nuitee
P
Paulin • solo_traveller • fr
7
Établissement correct, personnel très agréable et respectueux
Pros:

L’emplacement

Cons:

Espace trop petit.
Salle de bain mlnimaliste.
Pas de TV dans la chambre

2026-07-12 • via Nuitee
A
Annalisa • solo_traveller • it
7
2026-07-12 • via Nuitee
S
Samartzi • extended_group • gb
10
Pros:

The reception was very friendly and accommodating

2026-07-09 • via Nuitee
U
Uva • solo_traveller • pt
9
Pros:

There was AC.

Cons:

Did not have hot water in the shower.

2026-07-07 • via Nuitee
M
Maria • couple • fi
10
Pros:

Super nice location, friendly staff, and comfortable rooms.

2026-07-07 • via Nuitee