Albergo San Martino & Depandance

Hotels
9.1 (1471 reviews)
Via Della Dogana 9 , Lucca , it
+39 0583 469181

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Room service
Heating
Family rooms
Pets allowed
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent breakfast
Great location
Cons:
Noise issues
Some complaints about room size

Categories

Cleanliness
9.06
General sentiment mentioned regarding cleanliness is positive and consistent across reviews.
Service
9.63
Numerous reviews highlight the staff as friendly, accommodating, and professional.
Location
9.27
Comments frequently mention excellent location within the city center.
Room Quality
8.92
Positive feedback on room quality and comfort, though some concerns about noise were noted.
Amenities
8.75
Amenities described as good, with a notable breakfast but scope for improvement on some features.
Value for Money
8.51
The value perceived is high, but some guests felt certain aspects could be improved for the price.
Food and Beverage
9.46
Breakfast received repeated praise for variety and quality.
Overall Experience
9.23
Overall sentiment is extremely positive with guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:41

Property Description

Central Location within Lucca Walls
Stay at Albergo San Martino for a cozy retreat in the heart of Lucca's historic center. Explore the town's wonders just steps away from your accommodation.

Comfortable Rooms with Modern Amenities
Relax in our well-equipped rooms featuring free Wi-Fi, TV, minibar, and elegant wood floors. Upgrade to a room with a luxurious hydromassage bath for the ultimate indulgence.

Convenient Accessibility to Key Attractions
Discover Lucca's treasures with ease as our hotel is situated near the Cathedral and other significant landmarks. Easily accessible by train or car, with the central railway station and motorway within close proximity.

Book your stay at Albergo San Martino now to experience the perfect blend of comfort and convenience during your Lucca getaway.

Important information:

Please let the property know your expected arrival time in advance. You can use the Special Requests box when booking or contact the property.

Please provide the hotel with your mobile phone number in order to arrange check-in. If you arrive by car, you are kindly requested to contact the property for further details.

For check in after 20.00, please contact the Hotel in advane to get instructions.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: FLR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs EUR 20 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 1471 reviews
Cleanliness: 9.06
Service: 9.63
Location: 9.27
Room Quality: 8.92
Amenities: 8.75
Value for Money: 8.51
Food and Beverage: 9.46
Overall Experience: 9.23
E
EMMANUEL • couple • fr
8
Cons:

Le wi fi défaillant sans arrêt

2026-07-24 • via Nuitee
P
PANCRAZI • couple • fr
9
Je retournerai l an prochain dans ce charmant etablissement
Pros:

Le fait que l etablissement soit tres bien situé à deux pas du festival summer lucca. Que ce soit trés coquet , que le personnel soit d une très grande gentillesse et que le petit dej soit au top

Cons:

Le seul petit bemol est le bip pour l accés au parking , apres 21h plus accès la reception est fermée et c est elle qui gère l unique bip

2026-07-23 • via Nuitee
L
Luca • couple • it
8
2026-07-23 • via Nuitee
M
mark • couple • gb
10
Pros:

The Hotel offered us an upgrade
which was a very large room in an annex next to the hotel.
it was a fantastic hotel in a great location

Cons:

nothing

2026-07-22 • via Nuitee
R
rita • solo_traveller • it
9
Pros:

La posizione praticamente nel centro di Lucca.
Anche lo storico della struttura :-))
Quando tornerò a Lucca prenoterò di nuovo questo albergo

Cons:

Per me (per ora) non è stato un problema ma evidenzierei il fatto che le camere (molto confortevoli) sono al primo e secondo piano senza ascensore.

2026-07-22 • via Nuitee
L
Laura • couple • us
10
2026-07-20 • via Nuitee
A
Angela • family_with_children • it
10
2026-07-20 • via Nuitee
H
hugues • couple • it
10
A great night in Lucca
Pros:

It was exactly what we were looking for.

Cons:

Nothing

2026-07-18 • via Nuitee
C
Cain • solo_traveller • au
10
Really great place to stay, awesome breakfast, staff are fantastic, reallty good stay overall
Pros:

The staff, location,breakfast , cleanliness and bathrooms

Cons:

Beds could be a little more comfy

2026-07-17 • via Nuitee
A
Alessandro Mantellini • solo_traveller • it
9
Pros:

Posizione e disponibilità dello staff

Cons:

Nulla

2026-07-17 • via Nuitee
G
gregory • couple • fr
10
2026-07-17 • via Nuitee
S
sabrina • couple • it
9
Pros:

Centralità della struttura, camera ampia

2026-07-16 • via Nuitee
J
Jurriaan • couple • nl
10
A great stay in the friendliest hotel ever!
Pros:

The perfect hotel to visit when in Lucca. Great room, great breakfast, everything within walking distance... but the best was the staff! This must be the most welcoming hotel in Italy. Everyone was helpful, kind and with always a smile and a joke! Thanks to all of the team! Don't hesitate to book this lovely place!

2026-07-16 • via Nuitee
Аксиния • solo_traveller • bg
10
Pros:

Стаята беше много добра!

Cons:

Няма нещо, което да не ми е харесало!

2026-07-16 • via Nuitee
C
Carole • extended_group • us
10
2026-07-15 • via Nuitee
K
Katrin • couple • de
10
2026-07-15 • via Nuitee
I
Ilyana • solo_traveller • bg
10
Pros:

Great location, helpful staff, clean, good breakfast.

2026-07-15 • via Nuitee
R
Roeland • couple • nl
10
fantastisch
Pros:

Het personeel was super vriendelijk en behulpzaam

Cons:

niets

2026-07-14 • via Nuitee
H
Helen • couple • gb
10
Fantastic traditional hotel with lovely staff in the best location !
Pros:

10 minute walk from the railway station & just within the city walls so you can walk straight along the city wall! Fantastic places to eat so near and Lucca at your fingers tips. A beautiful traditional hotel hard to find now with fantastic attentive staff ! Hospitality at its best ... staff happy to see you

2026-07-14 • via Nuitee
D
Diego Francesco • couple • it
9
2026-07-13 • via Nuitee