Albergo San Martino & Depandance

Hotels
9.1 (1449 reviews)
Via Della Dogana 9 , Lucca , it

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Room service
Heating
Family rooms
Pets allowed
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent breakfast
Great location
Cons:
Noise issues
Some complaints about room size

Categories

Cleanliness
9.06
General sentiment mentioned regarding cleanliness is positive and consistent across reviews.
Service
9.63
Numerous reviews highlight the staff as friendly, accommodating, and professional.
Location
9.27
Comments frequently mention excellent location within the city center.
Room Quality
8.92
Positive feedback on room quality and comfort, though some concerns about noise were noted.
Amenities
8.75
Amenities described as good, with a notable breakfast but scope for improvement on some features.
Value for Money
8.51
The value perceived is high, but some guests felt certain aspects could be improved for the price.
Food and Beverage
9.46
Breakfast received repeated praise for variety and quality.
Overall Experience
9.23
Overall sentiment is extremely positive with guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:41

Property Description

Central Location within Lucca Walls
Stay at Albergo San Martino for a cozy retreat in the heart of Lucca's historic center. Explore the town's wonders just steps away from your accommodation.

Comfortable Rooms with Modern Amenities
Relax in our well-equipped rooms featuring free Wi-Fi, TV, minibar, and elegant wood floors. Upgrade to a room with a luxurious hydromassage bath for the ultimate indulgence.

Convenient Accessibility to Key Attractions
Discover Lucca's treasures with ease as our hotel is situated near the Cathedral and other significant landmarks. Easily accessible by train or car, with the central railway station and motorway within close proximity.

Book your stay at Albergo San Martino now to experience the perfect blend of comfort and convenience during your Lucca getaway.

Important information:

Please let the property know your expected arrival time in advance. You can use the Special Requests box when booking or contact the property.

Please provide the hotel with your mobile phone number in order to arrange check-in. If you arrive by car, you are kindly requested to contact the property for further details.

For check in after 20.00, please contact the Hotel in advane to get instructions.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: FLR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs EUR 20 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 1449 reviews
Cleanliness: 9.06
Service: 9.63
Location: 9.27
Room Quality: 8.92
Amenities: 8.75
Value for Money: 8.51
Food and Beverage: 9.46
Overall Experience: 9.23
C
Carole • solo_traveller • gb
10
Pros:

Beautifully finished. Friendly and helpful staff. Easy to access all the attractions. Delightful.

Cons:

Nothing

2026-07-03 • via Nuitee
D
daniel • solo_traveller • fr
9
Pros:

Tout. Personnel très sympathique et efficace.

Cons:

Ras

2026-07-02 • via Nuitee
E
Elisa • solo_traveller • it
10
Pros:

Camera pulita e accogliente vicinissima a tutte le attrazioni, staff cordiale, gentile e attento alle esigenze del cliente, colazione ricca, dolce e salata

2026-07-01 • via Nuitee
M
Maria Victoria • extended_group • es
9
2026-07-01 • via Nuitee
T
Teper • couple • us
9
2026-07-01 • via Nuitee
H
Hannibal • couple • dk
10
2026-07-01 • via Nuitee
K
Katrine Sætre • solo_traveller • no
9
2026-06-30 • via Nuitee
N
Nathalie • couple • gb
10
Lovely short stop in Lucca
Pros:

Comfy, great air con, central inside the city walls

2026-06-29 • via Nuitee
J
Julie • couple • au
9
Beautiful small property in Lucca with great location and quaint design. Best breakfast we had in Italy, with a variety
Pros:

Great location inside the walls. Very close to restaurants, cafes and bars, historical sights and shopping. Lovely boutique hotel style accommodation with fabulous breakfast. Good room with comfortable bed and very clean.

Cons:

Didn’t realise there were inside shutters on the window so had light shining through curtains at night. Perhaps a more thorough guide of room’s facilities on arrival. Air conditioning could have been a bit stronger given the heatwave but was adequate.

2026-06-29 • via Nuitee
M
Maria Inês • solo_traveller • pt
10
2026-06-29 • via Nuitee
A
Alison • couple • gb
10
Beautiful stay
Pros:

Beautiful greeting from Klaudia

Cons:

Nothing

2026-06-27 • via Nuitee
B
Barbara • couple • fr
10
Pros:

Excellent séjour dans un hôtel très agréable et d’une propreté irréprochable. Nous avons particulièrement apprécié l’accueil chaleureux ainsi que la réceptionniste parlant français, ce qui a facilité notre séjour. Les petites attentions de bienvenue ont également été très appréciées. Merci à toute l’équipe !

Cons:

Rien

2026-06-25 • via Nuitee
T
Thomas • solo_traveller • gb
10
Pros:

Friendly helpful staff and very comfy bed

2026-06-24 • via Nuitee
C
Capelli • couple • it
8
2026-06-24 • via Nuitee
D
David • solo_traveller • us
10
Swedish people in Italy
Pros:

The nicest people and wonderful facilities.

2026-06-22 • via Nuitee
S
Stephan • couple • de
10
perfekt!
Pros:

Super nette und kompetente Gastgeberin

Cons:

Mitarbeiter, Lage

2026-06-21 • via Nuitee
L
Lesley • solo_traveller • gb
10
2026-06-21 • via Nuitee
H
Hans-Heinrich • couple • de
9
2026-06-20 • via Nuitee
P
Philippe • couple • fr
9
Pros:

Accueil très chaleureux et une aide pour porter nos valises jusqu'à notre chambre.
Mise à disposition de quelques viennoiseries et de boissons fraîches dans la salle.
Un parking dédié tout proche. Et une situation géographique idéale pour visiter Lucca

Cons:

Rien de particulier

2026-06-18 • via Nuitee
P
Pamela • solo_traveller • us
7
Pros:

The staff were so helpful. The locations is perfect, and the breakfast was great.

Cons:

The beds were very uncomfortable. The springs were more noticeable than the padding. I spent most of the night shifting to avoid the springs.

2026-06-18 • via Nuitee