Albergo San Martino & Depandance

Hotels
9.1 (1545 reviews)
Via Della Dogana 9 , Lucca , IT

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Room service
Heating
Family rooms
Pets allowed
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent breakfast
Great location
Cons:
Noise issues
Some complaints about room size

Categories

Cleanliness
9.06
General sentiment mentioned regarding cleanliness is positive and consistent across reviews.
Service
9.63
Numerous reviews highlight the staff as friendly, accommodating, and professional.
Location
9.27
Comments frequently mention excellent location within the city center.
Room Quality
8.92
Positive feedback on room quality and comfort, though some concerns about noise were noted.
Amenities
8.75
Amenities described as good, with a notable breakfast but scope for improvement on some features.
Value for Money
8.51
The value perceived is high, but some guests felt certain aspects could be improved for the price.
Food and Beverage
9.46
Breakfast received repeated praise for variety and quality.
Overall Experience
9.23
Overall sentiment is extremely positive with guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:41

Property Description

Central Location within Lucca Walls
Stay at Albergo San Martino for a cozy retreat in the heart of Lucca's historic center. Explore the town's wonders just steps away from your accommodation.

Comfortable Rooms with Modern Amenities
Relax in our well-equipped rooms featuring free Wi-Fi, TV, minibar, and elegant wood floors. Upgrade to a room with a luxurious hydromassage bath for the ultimate indulgence.

Convenient Accessibility to Key Attractions
Discover Lucca's treasures with ease as our hotel is situated near the Cathedral and other significant landmarks. Easily accessible by train or car, with the central railway station and motorway within close proximity.

Book your stay at Albergo San Martino now to experience the perfect blend of comfort and convenience during your Lucca getaway.

Important information:

Please let the property know your expected arrival time in advance. You can use the Special Requests box when booking or contact the property.

Please provide the hotel with your mobile phone number in order to arrange check-in. If you arrive by car, you are kindly requested to contact the property for further details.

For check in after 20.00, please contact the Hotel in advane to get instructions.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: FLR

Location

Guest Reviews

9.1
Based on 1545 reviews
Cleanliness: 9.06
Service: 9.63
Location: 9.27
Room Quality: 8.92
Amenities: 8.75
Value for Money: 8.51
Food and Beverage: 9.46
Overall Experience: 9.23
E
Eric • couple • ie
9
Pros:

South of the city , so a closer walk from the train station, but still fast access to the center

Cons:

The small lanes around the hotel late at night off peak where a bit quiet, but safe enough, might be completely different in summer.

2026-10-30 • via Nuitee
R
roger • extended_group • it
9
2026-10-30 • via Nuitee
N
Natalie • couple • gb
10
Highly recommend this friendly, great-value hotel with comfortable rooms and amazing breakfast
Pros:

Staff incredibly welcoming, friendly and helpful from reception to cleaners from the second we walked through the door. Breakfast was fantastic and plentiful, wide range of fresh food: hot, cold, sweet and savoury. Homemade cakes were amazing. Room was comfortable, bathroom large with great shower.
Location was perfect - 5 minutes from both the main city walls and the old town.

Cons:

Can't think of anything!

2026-10-29 • via Nuitee
S
Stephen • couple • us
10
A Lucca jewel!
Pros:

A tomb-like quiet and spotless hotel on a car-free side street within the city walls. Great staff. Wonderful breakfast. Five minutes to the center of Lucca; 10 minutes to the train station. A fine ending for two Via Francegina pilgrims who walked from Lausanne.

2026-10-28 • via Nuitee
J
Johanna • couple • de
10
Gemütlich, sauber und sympathisch
Pros:

Eine sehr individuelle,gemütliche und saubere
Unterkunft!Das Personal war unglaublich freundlich, sympathisch und hilfsbereit. Wir waren leider nur eine Nacht dort und wären gerne noch länger geblieben, absolute Empfehlung!

2026-10-28 • via Nuitee
G
gill • couple • gb
10
Great
Pros:

Friendliness and great location

2026-10-27 • via Nuitee
B
BRUNELLI • couple • it
7
Pros:

Buona la location e i servizi con particolare riferimento alla colazione abbondante e variegata

Cons:

Complicato l accesso alla struttura ed in particolare al parcheggio a pagamento costoso e di difficile accesso per una auto di dimensioni normali ( no SUV)

2026-10-26 • via Nuitee
L
Lovejot • couple • ca
9
The location was excellent, really kind staff. Modern, clean, comfortable, spacious room.
Pros:

The staff were great, very helpful. The location was excellent and the hotel and our room was very clean, modern and comfortable.

2026-10-26 • via Nuitee
H
Harry • couple • gb
8
2026-10-26 • via Nuitee
H
Heiliger • extended_group • us
10
Enjoyable overnight
Pros:

Friendly people, accommodating, nice breakfast

2026-10-25 • via Nuitee
B
Bengt • extended_group • se
9
2026-10-23 • via Nuitee
V
Vala • solo_traveller • dk
10
Great and beautiful.
Pros:

Wonderful service and great location and beautiful clean facilities.

Cons:

Everything was great

2026-10-23 • via Nuitee
J
jean • couple • fr
6
Pros:

L,emplacement,la décoration

Cons:

Tout le niveau éléctrique,toyauteries ,wi fi. ,est a revoir
Nettoyage des chambres très limité (changement des serviettes et remise en ordre du lit)

2026-10-23 • via Nuitee
I
ion cristian • couple • ro
10
Pros:

great staff

2026-10-19 • via Nuitee
F
Felipe • couple • br
10
Ótima localização e local acolhedor.
Pros:

O hotel é muito charmoso e acolhedor, está bem localizado, dentro das muralhas, o que permite fazer os passeios a pé. O café da manhã é delicioso, com opções diferenciadas de molhos, queijos e confeitaria.

Cons:

O estacionamento para deixar o carro é complicado, você precisa fazer algumas manobras para passar por ruelas estreitas, então o ideal é que o seu carro não seja muito grande/comprido. Ter alguém fora do carro para ajudar nas manobras é uma boa sugestão.

2026-10-18 • via Nuitee
J
Jacky • couple • fr
9
2026-10-16 • via Nuitee
S
Suzanne • solo_traveller • gb
10
2026-10-13 • via Nuitee
H
Hanspeter • couple • ch
9
Die Unterkunft war sowohl von der Lage, dem Zustand und dem Preis her sehr gut.
Pros:

Sowohl das Zimmer in der Depandance sowie das Frühstück waren optimal.

Cons:

Der abgegebene Stadtplan könnte besser sein.

2026-10-12 • via Nuitee
M
Maria • couple • ch
9
Cons:

Leider kein Frühstück !

2026-10-12 • via Nuitee
J
Justin • extended_group • ie
8
Would stay again
Pros:

Very central. Clean and comfortable

Cons:

Nothing

2026-10-11 • via Nuitee