Sercotel Gran Hotel Conde Duque

Hotels
•
Sercotel Hoteles
8.4 (5595 reviews)
Plaza del Conde Valle Suchil, 5 , Madrid , es

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good food
Cons:
Room maintenance issues
Noise in rooms
Old furniture

Categories

Cleanliness
8.08
General cleanliness noted, but some issues reported with room maintenance.
Service
8.85
Friendly and helpful staff mentioned in multiple reviews.
Location
9.09
Consistently praised for its convenient and quiet location.
Room Quality
7.54
Some issues with room maintenance and comfort reported.
Amenities
8.57
Standard amenities for this hotel tier; some suggestions for improvement.
Value for Money
8.43
Good value for price, especially considering location.
Food and Beverage
8.58
Good quality food mentioned, particularly at breakfast.
Overall Experience
8.05
Positive experience overall, with some concerns about room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:54

Property Description

Luxurious Accommodations
Experience elegance and comfort at Sercotel Gran Hotel Conde Duque in Madrid. The air-conditioned rooms offer a range of amenities including a pillow menu, laptop-sized safe, and flat-screen TV for a relaxing stay.

Convenient Location
Situated in the heart of Madrid, our hotel is just steps away from San Bernardo Metro Station, making it easy to explore the city. Enjoy proximity to Centro Cultural Galileo Galilei and Clamores concert halls for a cultural experience.

Unique Offerings
Indulge in a variety of teas at our charming Tea Room, unwind in the onsite gym, and savor a buffet breakfast with organic options. Let our staff guide you on a tapas route to discover the local culinary scene.

Experience luxury and convenience at Sercotel Gran Hotel Conde Duque - book your stay now!

Important information:

When booking more than 4 rooms, different policies and additional supplements may apply.

When traveling with pets, please note that an extra charge of 30€/ per pet, per night applies. Please note that the property can only allow 1 pet per room and with a maximum weight of 10 kg. This is subject to confirmation by the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 20 per day.

Location

Guest Reviews

8.4
Based on 5595 reviews
Cleanliness: 8.08
Service: 8.85
Location: 9.09
Room Quality: 7.54
Amenities: 8.57
Value for Money: 8.43
Food and Beverage: 8.58
Overall Experience: 8.05
R
Raul • couple • de
6
2026-06-13 • via Nuitee
T
Théo • solo_traveller • fr
8
Très bon séjour mais dommage que j'entendais tout ce qu'il se passait chez les voisins.
Cons:

J'entendais très bien les gens parler dans la chambre d'à côté. C'est vraiment dommage pour un hôtel 4 étoiles d'avoir une très mauvaise isolation phonique.

2026-06-13 • via Nuitee
R
Raquel • solo_traveller • es
10
Muy buen hotel en el centro
Pros:

Céntrico. Tranquilo. Limpio. El personal excelente.

Cons:

No tengo queja

2026-06-12 • via Nuitee
G
Gena • solo_traveller • es
8
2026-06-11 • via Nuitee
L
Lysander • couple • nl
7
2026-06-11 • via Nuitee
R
Reda • solo_traveller • es
7
2026-06-11 • via Nuitee
S
sara leonor • couple • es
10
2026-06-10 • via Nuitee
J
Jackie • couple • ar
9
2026-06-10 • via Nuitee
L
Luz Adriana • couple • co
8
Pros:

Ubicación y estaba limpio

Cons:

Es un hotel viejo pero limpio y bien ubicado

2026-06-10 • via Nuitee
N
Natalia • solo_traveller • cr
8
2026-06-09 • via Nuitee
A
Andrea • solo_traveller • br
10
Pros:

Localização e conforto

Cons:

Preco alto

2026-06-09 • via Nuitee
T
Teresa • family_with_children • us
7
A good hotel for one or two people.
Pros:

The room was clean with stand up shower and small refrigerator and a decent size room.

Cons:

My room had interior windows so it was always a little dark and it had a funny smelling. The location was ok, not so centrict.

2026-06-09 • via Nuitee
O
Olivier • solo_traveller • fr
9
Pros:

Calme
Propre
Emplacement

Cons:

Personnel désagréable

2026-06-09 • via Nuitee
R
ryan • couple • us
9
2026-06-09 • via Nuitee
L
Lewicka • solo_traveller • pl
10
Pros:

Super lokalizacja, hotel czysty i bardzo ładnie wyposażony

Cons:

pokój był trochę mały ale dla jednej osoby wystarczajacy:)

2026-06-09 • via Nuitee
S
Siarhei • solo_traveller • pl
7
Nothing special
Pros:

The location nearby the metro station and the city center is reachable quite quickly (approximately 20 minutes). Quite a normal hotel, nothing special.

Cons:

However, for the four stars hotel the quality of the toilet paper, slow internet, strange pillows, and quite thin walls (you can hear your neighbors and what is going on in the corridor) are making quite a bad impression.

2026-06-09 • via Nuitee
O
Osvaldo Luis • couple • ar
8
2026-06-09 • via Nuitee
J
José María • solo_traveller • es
7
2026-06-08 • via Nuitee
J
Julia • extended_group • es
9
Pros:

La ubicación

2026-06-08 • via Nuitee
L
Luciana • extended_group • br
9
Hotel maravilhoso
Pros:

O conforto do quarto e o café da manhã

Cons:

Nada ficou a desejar.

2026-06-08 • via Nuitee