Hotel Puerta de Toledo

Hotels
8.8 (2706 reviews)
Glorieta Puerta de Toledo, 4 , Madrid , es

Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good value for money
Cons:
Cleanliness issues in bathrooms
Temperature control problems
Breakfast quality varied

Categories

Cleanliness
7.95
Issues with bathroom cleanliness mentioned in reviews.
Service
9.45
Consistently positive remarks about the friendliness and helpfulness of the staff.
Location
9.45
Multiple comments on the hotel's great location near public transport and attractions.
Room Quality
8.95
General satisfaction with room comfort, though some note the temperature control issues.
Amenities
8.45
Good amenities mentioned, although some were lacking like room coffee makers.
Value for Money
9.45
Excellent value for services offered, especially noted in relation to location.
Food and Beverage
7.45
Mixed feedback on breakfast quality; some items needed improvement.
Overall Experience
9.25
Overall positive experiences reported, with minor issues highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:16

Property Description

Hearty Buffet Breakfast
Start your day right with a wide selection of hot and cold dishes in our pleasant breakfast hall, served from 07:00 until 11:00 at Hotel Puerta de Toledo.

Free Wireless Internet
Stay connected with friends and family using our complimentary wireless internet connection available throughout the hotel.

Relaxing Lounge Bar
Unwind from a day of sightseeing in our informal lounge bar from 08:00 until 23:00, where you can enjoy a refreshing drink or light snack.

Book your stay at Hotel Puerta de Toledo now for a perfect blend of comfort and convenience.

Important information:

Please note that when booking more than 3 rooms or 5 nights, different policies and additional supplements may apply.

Small parking spaces are available in the building but are subject to availability at check-in. Please ask for more information at the property.

Please note that breakfast price without prior reservation will be EUR 14.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 22 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.8
Based on 2706 reviews
Cleanliness: 7.95
Service: 9.45
Location: 9.45
Room Quality: 8.95
Amenities: 8.45
Value for Money: 9.45
Food and Beverage: 7.45
Overall Experience: 9.25
G
Giacomo solo_traveller it
8
2026-05-23 via Nuitee
D
Deborah solo_traveller gb
8
2026-05-21 via Nuitee
F
Fernanda extended_group mx
9
Estancia cómoda y agradable.
Pros:

El hotel se encuentra en una excelente ubicación a 3 min de el acceso al metro, cerca de restaurantes y supermercados. Buen desayuno!

Cons:

Las paredes entre habitaciones son delgadas y transmiten ruidos e incluso conversaciones completas.

2026-05-21 via Nuitee
M
mariana couple es
9
2026-05-19 via Nuitee
M
maurizio extended_group ch
8
Ponte lungo a Madrid
Pros:

La posizione dell'hotel, la dimensione e il confort della camera, moderna e funzionale.
La gentilezza dello staff
Taxi sempre presenti all'esterno della struttura

Cons:

La colazione é discreta, nulla di eccezionale

2026-05-18 via Nuitee
R
Rob solo_traveller nl
9
Pros:

Schoon,stil, centraal voor mijn activiteiten.

Cons:

Super trage lift, zeker om bij het ontbijt in de kelder te komen en weer weg.
Dat ze toch de kamer opruimde hoewel ik om 22:10 de kaart opgehangen had. Oké, er stond voor 22:00, maar ik was pas met ingecheckt en verwachtte niet dat de tijd zo strikt zou zijn.

2026-05-18 via Nuitee
Y
Yolanda couple es
9
De paso
Pros:

La cama y el silencio durante la noche.
La cercanía al Palacio Real

2026-05-17 via Nuitee
A
Abbondante extended_group it
8
Pros:

Struttura molto moderna ed accogliente. Posizione ottima dove poter raggiungere il pieno centro. Dista solo 1km dal palazzo reale. Colazione internazionale, non male la qualità

2026-05-17 via Nuitee
F
federico couple ar
10
Excelente ubicación
Pros:

Si

Cons:

Que no tenga gimnasio

2026-05-17 via Nuitee
H
Henry solo_traveller ca
9
2026-05-17 via Nuitee
C
Cristina extended_group es
9
Pros:

En general me gustó la estancia en el hotel por lo que ya repetí

Cons:

En el desayuno una vez eran los panecillos del día anterior otra vez los cruasanes. Esto no debería suceder

2026-05-16 via Nuitee
N
Nishu solo_traveller es
10
2026-05-15 via Nuitee
J
Jean-christophe solo_traveller fr
7
Très moyen
Pros:

L'emplacement a 20 ' de la Plaza major,le parking devant pour déposer les bagages,le petit déjeuner,le parking Latina a 5 ' a pied

Cons:

L'accueil impersonnel,froid,aucun effort pour traduire le français,les chambres sonores, l'odeur dans la salle de bains

2026-05-14 via Nuitee
B
Bouke solo_traveller nl
9
Prima prijs kwaliteit
Pros:

Ligging

Cons:

Kamer grote

2026-05-14 via Nuitee
I
Iacobacci extended_group it
8
2026-05-13 via Nuitee
C
Carlos Andres extended_group co
9
2026-05-12 via Nuitee
M
Matsumoto couple jp
9
2026-05-12 via Nuitee
C
Clive extended_group gb
8
Good Hotel , Good Location. Clean, Comfortable and Quiet
Pros:

Location was good, walking distance to the central areas and close to metro for access further afield

Cons:

Breakfast was average for our tastes , fruit and cereal options not great. We only used it once.

2026-05-12 via Nuitee
J
João extended_group pt
9
Boa qualidade-preço
Pros:

- Funcionários;
- Localização;
- Pequeno almoço;
- Cama e almofadas;
- Quarto no geral.

Cons:

- Som do autoclismo dos outros quartos

2026-05-11 via Nuitee
M
Maisbely couple es
9
Un poco caro
Pros:

La limpieza y la ubicación

Cons:

Precio

2026-05-10 via Nuitee