Hotel Puerta de Toledo

Hotels
8.8 (2819 reviews)
Glorieta Puerta de Toledo, 4 , Madrid , ES
+34 914 74 71 00

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good value for money
Cons:
Cleanliness issues in bathrooms
Temperature control problems
Breakfast quality varied

Categories

Cleanliness
7.95
Issues with bathroom cleanliness mentioned in reviews.
Service
9.45
Consistently positive remarks about the friendliness and helpfulness of the staff.
Location
9.45
Multiple comments on the hotel's great location near public transport and attractions.
Room Quality
8.95
General satisfaction with room comfort, though some note the temperature control issues.
Amenities
8.45
Good amenities mentioned, although some were lacking like room coffee makers.
Value for Money
9.45
Excellent value for services offered, especially noted in relation to location.
Food and Beverage
7.45
Mixed feedback on breakfast quality; some items needed improvement.
Overall Experience
9.25
Overall positive experiences reported, with minor issues highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:16

Property Description

Hearty Buffet Breakfast
Start your day right with a wide selection of hot and cold dishes in our pleasant breakfast hall, served from 07:00 until 11:00 at Hotel Puerta de Toledo.

Free Wireless Internet
Stay connected with friends and family using our complimentary wireless internet connection available throughout the hotel.

Relaxing Lounge Bar
Unwind from a day of sightseeing in our informal lounge bar from 08:00 until 23:00, where you can enjoy a refreshing drink or light snack.

Book your stay at Hotel Puerta de Toledo now for a perfect blend of comfort and convenience.

Important information:

Please note that when booking more than 3 rooms or 5 nights, different policies and additional supplements may apply.

Small parking spaces are available in the building but are subject to availability at check-in. Please ask for more information at the property.

Please note that breakfast price without prior reservation will be EUR 14.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

8.8
Based on 2819 reviews
Cleanliness: 7.95
Service: 9.45
Location: 9.45
Room Quality: 8.95
Amenities: 8.45
Value for Money: 9.45
Food and Beverage: 7.45
Overall Experience: 9.25
B
Birgit • couple • de
9
Tolles Hotel, mit sehr nettem Personal.....Sehr zu empfehlen !!!!
Pros:

Sehr netter Empfang und Service....wir waren, rundum zufrieden.....bis auf eine Kleinigkeit....Wir wollten etwas im Hotel essen, aber alles was wir bestellen wollten (natürlich nur das, was auf der Karte angeboten wurde) war nicht da, also mussten wir das nehmen, weil wir ja Hunger hatten, was die Küche, noch da hatte. ;-))) PS: es war erst 19 Uhr....
Das war aber wirklich, das Einzige, was uns nicht so gefallen hat....

2026-09-18 • via Nuitee
M
Mercedita • extended_group • us
9
I love the hotel ambiance.
Pros:

Convenient to everywhere

Cons:

None

2026-09-18 • via Nuitee
M
Mercedita • extended_group • us
9
I would love to stay again in Hotel Puerta de Toledo…my 3rd time to be there
Pros:

Very convenient to everything.

Cons:

None

2026-09-18 • via Nuitee
M
Mercedita • couple • us
9
I will stay there again.
Pros:

I like the hotel it’s center to everything

Cons:

None

2026-09-18 • via Nuitee
A
Akmaral • solo_traveller • no
7
2026-09-17 • via Nuitee
R
Rosario pilar • couple • co
10
Pros:

Excelente volvería otra vez

2026-09-17 • via Nuitee
S
Steve • couple • gb
10
City centre great value
Pros:

Great location , plenty of bars restaurants all within a stones throw away, bus and metro stops close and taxis
Room big spacious and very clean, well equipped better than most 4/5 stars
Buffet breakfast fantastic choice from fruits cold meats hot selection
Lots of juices and coffee machine tastes nice.

2026-09-15 • via Nuitee
A
Ana Paula • couple • br
8
2026-09-15 • via Nuitee
B
Barry • solo_traveller • gb
10
Pros:

Fantastic staff

Cons:

Nothing maybe long lift wait

2026-09-15 • via Nuitee
T
Torres • couple • es
10
2026-09-14 • via Nuitee
P
Peter • couple • nl
9
2026-09-14 • via Nuitee
C
Carlo • solo_traveller • it
10
2026-09-14 • via Nuitee
T
Tomas • couple • br
9
Prazeirosa
2026-09-14 • via Nuitee
A
Agata • couple • pl
10
2026-09-11 • via Nuitee
B
BLANCA ROSA • solo_traveller • es
10
FANTASTICO !!!!
Pros:

El desayuno, tenían de todo un poquito y muy buena calidad.
La cama muy cómoda , la limpieza increíble, la insonorización tb muy buena.

Cons:

Un poco de ruido a las 15:30 de la tarde que fuimos a descansar

2026-09-10 • via Nuitee
M
Maria del Carmen • couple • es
8
Muy bien!!
Pros:

La ubicación y la limpieza

2026-09-10 • via Nuitee
S
Soni • couple • es
8
Agradable
Pros:

Los detalles: cafetera Nespresso, pastillitas violetas, agua de cortesía

2026-09-09 • via Nuitee
A
Anda Ramona • couple • ro
10
2026-09-08 • via Nuitee
L
Lorena • family_with_children • es
8
Hotel muy agradable con un solo pero
Pros:

El hotel está muy limpio, la habitación es muy amplia y la ubicación perfecta

Cons:

El desayuno aunque es variado no está al nivel del resto del hotel. Los productos son prefabricados, no hay zumo natural, la tortilla es de las q compras en el supermercado y el tomate rallado es de tarrina en vez de ser natural. Deberían cuidar un poco más estos detalles. Son 14 euros por persona y no lo vale el desayuno ofrecido

2026-09-06 • via Nuitee
A
Anna • couple • ua
10
2026-09-04 • via Nuitee