9Hotel Opera

Hotels
•
9 Hotel Collection
8.2 (1095 reviews)
14, Rue Papillon , Paris , FR
+33 1 47 70 78 34

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Great service
Good location
Comfortable bed
Cons:
Small rooms
Cleanliness issues

Categories

Cleanliness
7.53
Cleanliness received mixed feedback, with some reviews highlighting minor issues.
Service
9
Service was frequently praised for being friendly and helpful.
Location
9.04
The location was highly rated, often mentioned as convenient and close to transport.
Room Quality
6.99
Several reviews indicated rooms were small and had issues such as temperature control.
Amenities
8.52
Amenities were generally positively noted, though not extensively discussed.
Value for Money
7.98
Value for money was considered reasonable, though some felt room prices were too high.
Food and Beverage
8.03
Food and beverage met expectations but was not particularly standout.
Overall Experience
8.5
Overall experience was positive, with guests enjoying their stays despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:09

Property Description

Modern Designer Hotel in the Heart of Paris

Luxurious Rooms and Amenities
Indulge in modern air-conditioned rooms with a flat-screen TV, free Wi-Fi, and upscale bathrooms. Enjoy the convenience of lift access and room service for a comfortable stay.

Delicious Breakfast and Convenient Location
Start your day with breakfast in a beautiful stone arched cellar. With Metro stations nearby, explore Paris easily with direct access to iconic landmarks. Plus, department stores Galeries Lafayette and Printemps are just a stroll away.

For an unforgettable stay in Paris, book your room at 9Hotel today!

Important information:

Please note that guests under 18 years old will not be accepted at the hotel unless they are accompanied by their parents.

Credit card used for prepayment should be shown at check-in and be matching with guest ID. Should the traveler be unable to do so, the initial credit card will be refunded and a new payment will be requested.

For reservations of 6 rooms or more, different rates and conditions will apply.
Dogs and cats weighing less than 20kg are accepted, limited to one animal per room and for an additional charge per night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CDG

Location

Guest Reviews

8.2
Based on 1095 reviews
Cleanliness: 7.53
Service: 9
Location: 9.04
Room Quality: 6.99
Amenities: 8.52
Value for Money: 7.98
Food and Beverage: 8.03
Overall Experience: 8.5
E
Emma • couple • be
8
2026-09-19 • via Nuitee
N
Nemanja • solo_traveller • rs
1
If I could give this hotel zero stars, I would.
Cons:

This was by far one of the worst and most unprofessional hotel experiences I have ever had. I made my reservation through Booking.com, where it was clearly stated: “No prepayment needed — pay at the property.” It also stated that one night would be charged only in the event of a late cancellation or no-show. Despite this, the hotel charged me for one night before I had even arrived. I have a bank statement confirming the charge.

When I arrived, the reception staff demanded payment of the full amount, claiming that the previously charged night would be refunded only after check-out. I politely asked them either to cancel the charge immediately or deduct it from the total amount. They refused and became extremely rude, aggressive and disrespectful.

The receptionists repeatedly spoke about me in French in a highly inappropriate manner, assuming I could not understand them. Instead of resolving a straightforward payment issue professionally, the manager decided to cancel my entire stay because she “did not want me in her hotel.”

Even worse, the hotel then falsely informed Booking.com that my reservation had been cancelled because they were unable to process my payment—despite the fact that they had already charged my card.

Thankfully, Booking.com assisted me in cancelling the reservation and obtaining a refund. I moved to another hotel where guests are treated with professionalism and respect.

I strongly advise others to avoid this hotel at all costs. The behaviour of the reception staff and management was completely unacceptable.

2026-09-17 • via Nuitee
L
Lynsey • solo_traveller • gb
10
2026-09-16 • via Nuitee
J
Julia • couple • gb
7
2026-09-15 • via Nuitee
E
Elly • couple • nl
9
Enjoyed it very much.
Pros:

Very clean. Very friendly people

Cons:

Nothing.

2026-09-10 • via Nuitee
F
fathy • couple • sa
10
Pros:

فندق رائع والموظفين في قمة الذوق
وبالأخص الاستاذ علي
موظف متعاون جدا وخدوم جدا
لقد احببت مكان الإقامة بسببه

2026-09-07 • via Nuitee
D
Dario • solo_traveller • it
8
Buona struttura ma non eccellente!
Pros:

Buona posizione e personale gentile

Cons:

Camera molto piccola e bagno piccolissimo. Colazione basica

2026-09-06 • via Nuitee
B
Beltramini • solo_traveller • ch
5
Pros:

WC ist nicht gereinigt worden.
Keine Hacken für Kleider aufhängen.
Kein Kleiderschrank.
Defekter Kaffeautomat
Sehr langsamer Lift.

Cons:

Die Lage war supper,hatten gute anschlussmöglichkeit.Hatte viele Restaurant in der Umgebung.
Hotelpers. Hat 24h Betrieb.

2026-09-03 • via Nuitee
P
Patrick • couple • lu
8
2026-09-02 • via Nuitee
N
Nicole • solo_traveller • it
10
2026-09-01 • via Nuitee
L
Lena • couple • se
10
2026-08-31 • via Nuitee
E
Esther • solo_traveller • es
8
2026-08-31 • via Nuitee
J
Joakim • couple • fr
9
2026-08-29 • via Nuitee
G
giovanni • couple • it
7
2026-08-29 • via Nuitee
R
Robyn • solo_traveller • au
7
Great location
Pros:

The location was great,

Cons:

No fridge which is a problem for those of us that travel with refrigerated medicine . The keys cards stopped working it you put the card next a credit card. The lift was very slow.

2026-08-27 • via Nuitee
V
Valyanne • couple • ch
10
2026-08-27 • via Nuitee
S
Salvatore • family_with_children • it
10
2026-08-26 • via Nuitee
O
Oksana • solo_traveller • ru
8
Pros:

Communication

Cons:

Nothing

2026-08-26 • via Nuitee
P
Pierre • solo_traveller • fr
8
Séjour top dans l’ensemble mais quelques points à améliorer
Pros:

Petit déjeuner correct mais dans un endroit magnifique pour le manger. Possibilité d’avoir des parapluies en cas de pluie est un vrai plus, chambre très grande, très belle au niveau décoration et propre. L’emplacement était idéal par rapport au sujet de mon séjour.
Personnel de l’hôtel toujours bienveillant et présent pour aider.

Cons:

Les seuls petits bémols que je peux accorder c’est qu’il manque des bouteilles d’eau dans la chambre lors de l’arrivée, le ménage qui m’a été proposé était juste un changement de serviettes et rien d’autre et le dernier point concerne la nuisance sonore, puisque malgré les fenêtres fermées, le bruit était quand même vraiment présent durant mon séjour

2026-08-25 • via Nuitee
T
Tsneme • extended_group • se
10
2026-08-25 • via Nuitee