Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Restaurant
Heating
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Small rooms
Heating issues

Categories

Cleanliness
7.06
Generally clean, but minor issues mentioned in some reviews.
Service
9.03
Staff received high praise for their helpfulness and care.
Location
9.07
Excellent location with good transport links.
Room Quality
7.02
Some rooms reported as small and uncomfortable.
Amenities
7.55
Basic amenities present, with some issues noted in specific reviews.
Value for Money
8.01
Fairly priced given location and overall service.
Food and Beverage
7.56
Limited feedback about food and beverage options.
Overall Experience
7.93
Overall good experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:19

Property Description

Luxury Boutique Hotel in Kensington and Chelsea

Individually-Designed Rooms with Modern Amenities: Enjoy a comfortable stay in uniquely decorated rooms equipped with tea&coffee making facilities, satellite TV, and a minibar.

Central Location with Easy Access to Attractions: Explore Kensington Palace, Royal Albert Hall, and top museums within walking distance. Shop at Harrods and unwind in nearby parks during your stay.

Convenient Access to Transportation: Reach Heathrow Airport in just 20 minutes without any changes via the nearby Earl’s Court Tube Station.

Book now to experience the charm and convenience of Merit Kensington Hotel.

Important information:

Please note, the reception is located at 16-18 Penywern Road.

For groups of 3 rooms or more, different policies and supplements may apply.

The company supports the government campaign and has a zero-tolerance if a member of staff is treated in an abusive way. Anti-social behavior will result in a reservation being canceled.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.9
Based on 7146 reviews
Cleanliness: 7.06
Service: 9.03
Location: 9.07
Room Quality: 7.02
Amenities: 7.55
Value for Money: 8.01
Food and Beverage: 7.56
Overall Experience: 7.93
C
Connie • solo_traveller • ar
2
2026-06-20 • via Nuitee
K
kyl • couple • gb
7
Disappointing
Pros:

Not a lot. Didn’t really see much of if as was in a separate building in the basement

Cons:

Was put In the basement room with no window, rubbish aircon that smelt funny

Also didn’t like the £100 you have to pay incase of damages, Iv stayed in 5 start hotels that don’t ask for this!

Rooms are tiny with no space to get changed let alone place to store your bag/ suitcase

2026-06-20 • via Nuitee
M
Matthew • couple • gb
9
Excellent! Great base for London exploring.
Pros:

Very modern well positioned

Cons:

Being really picky! And I mean being very very picky, different building for reception and also breakfast.

2026-06-20 • via Nuitee
S
Sheona • solo_traveller • gb
5
Booking.com didn't listen.
Pros:

Nothing. This whole experience was a disappointment.

Cons:

I requested twin room and was given double bed at the back of the property in a garden room. I did not request this and had my request approved by booking.com the hotel tried to sort out booking come mistake .

2026-06-19 • via Nuitee
L
lexa040494 • solo_traveller • by
10
2026-06-19 • via Nuitee
T
Thomas • couple • au
7
2026-06-19 • via Nuitee
K
Kathryn • couple • gb
8
Great location for an overnight stay in London
Pros:

Great location, 5 minute walk from Earls Court tube station.
Easy to find
Close to bars, restaurants, shops
Comfy bed, well appointed bathroom with plenty of toiletries
Good wifi, good supply of tea, coffee, milk and biscuits
Helpful and friendly staff at reception

2026-06-19 • via Nuitee
Y
Yaeko • couple • gb
9
Very cosy and clean room.
Pros:

①Near the station
②Very clean
③facilities
④Mattress

Cons:

Bit small room
If you stay as 2 adult and have a suitcase,it might be not enough space.

2026-06-19 • via Nuitee
U
Usman • solo_traveller • gb
9
Pros:

Lovely location qnd Nice Staff

2026-06-18 • via Nuitee
L
Laura • solo_traveller • gb
9
Pros:

Reception staff very welcoming & friendly
Room was very clean & good facilities, if a little small
Excellent location for getting out & about

2026-06-18 • via Nuitee
S
Stelios • extended_group • cy
8
Very good stay
Pros:

Room was very good and clean

Cons:

The breakfast was extremely basic

2026-06-18 • via Nuitee
D
David • solo_traveller • gb
7
Earls Court Hotel
Pros:

Location

Cons:

Not told it was a separate building when booking with no reception

2026-06-18 • via Nuitee
S
Sarah • family_with_children • gb
8
Pros:

Breakfast good 👍 enough choice.
Room great, we were in main building

2026-06-18 • via Nuitee
A
AMINA • family_with_children • gb
7
Happy and will definitely recommend for short stay.
Pros:

All good except for allowance of hand and shower washes were not received on time. Had to go and buy at a higher cost at the only open store at the time.

Cons:

More allowance of toilet roll, shower gel and handwashes should be provided.

2026-06-18 • via Nuitee
D
Deborah • solo_traveller • gb
9
My favourite hotel in london. Also my first go to
Pros:

Air con works and you have full control over room temperature

Cons:

Tiny room :)

2026-06-18 • via Nuitee
S
Sophie • couple • gb
7
Good however not really value for money but that's expected in London.
Pros:

Bed was comfy. Clean. Very nice shower. Had everything we needed. Aircon was great especially cause it was so hot. Very close to the tube station. Location was great.

Cons:

The double bed was two singles pushed together, for the price it would have been good to have an actual double bed. The staff could have been nicer. The £100 deposit no damages thing they ask for at reception should be something guests are informed of before hand also it's a lot on top of what you already pay. Thankfully got it back straight after checking out.

2026-06-18 • via Nuitee
C
Christine • couple • gb
8
2026-06-18 • via Nuitee
B
Brooklyn • couple • au
4
Pros:

The hotel is situated right near the train station which was convenient. Breakfast was decent enough but not very friendly if you have allergies.

Cons:

For the price you are paying at this hotel, you’d expect a lot more. We got a ‘deluxe double room’ and can say there was nothing deluxe about it. It was a small room, bath with no plug, had to call reception for them to turn your air con on (and it was terrible anyways), desk with no chair I.e no seating except the bed, could feel the springs in the bed, found black hairs around the room, some of the staff we encountered were not the friendliest.

If we were staying for more than one night, I would have asked for a refund! Paying almost $400 AUD for one night, you’d expect a whole lot more and better service.

2026-06-18 • via Nuitee
H
Hilda • couple • cr
10
2026-06-18 • via Nuitee
E
Enes • couple • tr
1
A disappointing stay due to poor communication, unclear charges, and an unfair handling of the deposit.
Pros:

The location of the hotel was acceptable, but unfortunately this was overshadowed by the problems I experienced during and after my stay.

Cons:

The location of the hotel was acceptable, but unfortunately this was overshadowed by the problems I experienced during and after my stay.

2026-06-17 • via Nuitee