Hotel Casón del Tormes by HappyCulture

Hotels
•
HappyCulture
8.6 (5224 reviews)
Del Río, 7 , Madrid , es
+34 915 41 97 46

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent location
Attentive staff
Free beverages
Cons:
Outdated rooms
Noise issues
Basic breakfast quality

Categories

Cleanliness
8.61
While generally praised, the need for some renovation was mentioned.
Service
9.08
The staff was described as attentive and friendly across multiple reviews.
Location
9.62
Numerous reviews highlighted the hotel's excellent location near key attractions.
Room Quality
8.07
Rooms were noted as outdated with noise issues affecting comfort.
Amenities
8.6
Amenities include free beverages, although some noted the breakfast quality was lacking.
Value for Money
8.56
Good value relative to other hotels in the area, despite some high prices mentioned.
Food and Beverage
7.61
Breakfast was criticized for being basic and not well replenished.
Overall Experience
8.68
Overall satisfaction is high, with many guests expressing a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:56

Property Description

Tranquil Oasis in Madrid's Heart

Spacious and Well-Equipped Rooms
Indulge in comfort with private bathrooms, satellite TV, and air conditioning in every room.

Convenient Location and Access
Explore Madrid effortlessly with the metro station nearby and iconic landmarks within walking distance.

Practical Services and Amenities
Enjoy a hassle-free stay with a tour desk, 24-hour front desk, currency exchange, and complimentary WiFi.

Book now to experience the perfect blend of relaxation and convenience at the Casón del Tormes.

Important information:

Please note that parking is subject to availability.

Please contact the property directly if you wish to request cots or extra beds for children.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs EUR 25 per day.

Location

Guest Reviews

8.6
Based on 5224 reviews
Cleanliness: 8.61
Service: 9.08
Location: 9.62
Room Quality: 8.07
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 7.61
Overall Experience: 8.68
L
Luca • solo_traveller • it
9
Madrid
Pros:

Hotel in buona posizione per visitare il centro di Madrid.
Un ringraziamento al personale della reception che ci ha risolto un piccolo inconveniente
Dopo aver cambiato stanza per un problema, la camera che ci hanno dato era nuova, ampia e pulita
Ottima la possibilità di avere acqua fresca e caffè tutto il giorno

Cons:

Essendo celiaco avevo richiesto in fase di prenotazione se avessero prodotti senza glutine per la colazione.
Avendo soggiornato in diversi hotel in Spagna ho sempre trovato prodotto adatti ai celiaci
In realtà l'unico prodotto era del pane malamente scongelato e una scarsissima conoscenza della problematica. Peccato perché per il resto è stato tutto perfetto

2026-07-25 • via Nuitee
A
Amedeo • couple • it
9
2026-07-25 • via Nuitee
E
Estefania Denisse • couple • ar
9
Pros:

Ubicación excelente! Te dejan guardar el equipaje antes del check in y después del check out. A demás cuentan con servicio de agua y café gratis abajo en hall.

Cons:

Las instalaciones un poco viejas

2026-07-25 • via Nuitee
I
Igor_Buregio • solo_traveller • br
10
Pros:

Staff muito simpático, quarto confortável, bem localizado, silencioso e café da manhã variado com frutas😁

2026-07-24 • via Nuitee
M
maria soledad • solo_traveller • es
7
Pros:

La atencion del personal y la buena ubicacion

2026-07-24 • via Nuitee
M
MARIA ELENA • solo_traveller • ar
10
Madrid
Pros:

excelente atención! ☺️

Cons:

no tengo ninguna queja

2026-07-24 • via Nuitee
S
Silvana • solo_traveller • br
10
Pros:

Atendimento

2026-07-24 • via Nuitee
A
Arione • solo_traveller • br
10
Pros:

Excelente hotel, limpo com uma equipe muito preparada para atender os clientes.

2026-07-24 • via Nuitee
A
Alejandra • couple • co
10
2026-07-24 • via Nuitee
M
Maximino • solo_traveller • es
8
Gran localización y buen buffet
Pros:

La localización y el desayuno buffet, muy completo.

Cons:

El colchón no era muy cómodo, pero el resto de los elementos de la habitación estaban bien.

2026-07-24 • via Nuitee
A
Adriana • solo_traveller • de
8
Pros:

Cama

Cons:

El baño no muy bonito

2026-07-23 • via Nuitee
A
Alejandro • couple • ar
9
Excelente hotel
Pros:

Predisposición del personal y ubicación

2026-07-23 • via Nuitee
S
Santiago • solo_traveller • ar
10
Muy buena relación precio calidad y desayuno excepcional
Pros:

La ubicación, el tamaño de las habitaciones y el desayuno

Cons:

Instalaciones un poco envejecidas

2026-07-23 • via Nuitee
R
Renan • family_with_children • br
10
confortável, limpa e bem localizada
Pros:

limpeza, conforto, recepção, de poder deixar as malas após o check-in, a máquina de café

Cons:

eu nao sei se existe a opção de cama de casal de fato, estavamos em um quarto que eram duas camas de solteiro coladas uma a outra

2026-07-23 • via Nuitee
A
ANDREA GABRIELA • couple • hn
7
Cerca de la gran vía pero instalaciones dañadas
Pros:

Me gustó la ubicación y el personal muy amable

Cons:

Las instalaciones son muy viejas, la cerámica está quebrada y los marcos de las puertas podridos, la ducha estaba sucia, hasta con cabellos de huéspedes anteriores supongo.

2026-07-22 • via Nuitee
G
Guido • solo_traveller • it
10
Consigliatissimo centrale pulito
Pros:

Posizione centrale pulitissimo cordiali . A disposizione un distributore di acqua fresca naturale e frizzante.
Ogni fine escursioni in città era la nostra prima tappa prima di salire in cameral

Cons:

La colazione all'italiana con poca scelta mentre quella continentale qualcosina in più

2026-07-22 • via Nuitee
A
Andreas • solo_traveller • no
10
2026-07-22 • via Nuitee
F
Felipe • solo_traveller • cl
10
2026-07-22 • via Nuitee
J
José Luis • solo_traveller • mx
10
Great location and good deal!!
Pros:

Location!

Cons:

La k of restaurant service after hours.

2026-07-22 • via Nuitee
A
Alice • couple • br
10
2026-07-21 • via Nuitee