Palacio de Santa Inés

Hotels
9 (3631 reviews)
Cuesta de Santa Inés, 9 , Granada , es

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Outdated room conditions

Categories

Cleanliness
8
Issues with cleanliness were highlighted, particularly in bathrooms and under beds.
Service
10
Staff were frequently described as friendly and professional.
Location
9.5
Location was praised for being central and convenient.
Room Quality
8.5
Room conditions varied, with some being outdated and in need of renovation.
Amenities
8.5
Amenities were sufficient, but some aspects needed improvement.
Value for Money
9
Generally considered good, though some found issues with room quality.
Food and Beverage
9.5
Breakfast and food options were positively received.
Overall Experience
9
Overall experience was good, but marred by some cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:25

Property Description

Historic Charm in the Heart of Granada
Experience the magic of the 16th-century Palacio De Santa Ines, nestled in the UNESCO World Heritage Albayzín district. Admire the authentic Mudéjar architecture and intricate details of the salon and ornate patio, offering a glimpse into Granada's rich history.

Luxurious Rooms and Spectacular Views
Indulge in well-appointed rooms featuring modern amenities such as a pillow menu, minibar, and Alhambra views in Superior Rooms. Relax in comfort and style during your stay in Granada.

Personalized Service and Convenient Amenities
Enjoy a buffet breakfast, afternoon tea and coffee, and assistance from the 24-hour reception staff for booking tickets and tours. With free Wi-Fi and travel assistance, your stay at Palacio De Santa Ines is sure to be memorable.

To immerse yourself in Granada's history and luxury, book your stay at Palacio De Santa Ines today.

Important information:

Please note that road access is limited in the streets around Palacio de Santa Inés. Guests have discounts at 2 nearby car parks, and tickets must be bought at the hotel. The hotel will send you an email with directions to the parking. Please note that the parking space is subject to availability.

Children under 18 years of age are not accepted without an accompanying adult.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRX

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9
Based on 3631 reviews
Cleanliness: 8
Service: 10
Location: 9.5
Room Quality: 8.5
Amenities: 8.5
Value for Money: 9
Food and Beverage: 9.5
Overall Experience: 9
G
GEORGES • solo_traveller • fr
10
Excellent séjour
Pros:

Dans un ancien palais, l’hôtel est particulièrement bien situé. Notre chambre était immense. Personnel très accueillant et attentionné

Cons:

Rien. Tout a été parfait

2026-05-23 • via Nuitee
K
Kim • solo_traveller • us
9
Pros:

The staff were extremely helpful in helping us find out about a lost bag. We also liked the location very much and the breakfast was very good.

2026-05-22 • via Nuitee
T
Therese • couple • ch
10
Pros:

Empfang, Lage, Zimmer, wunderschöner Innenhof

2026-05-22 • via Nuitee
J
Johannes Pieter • couple • nl
7
Rustige lokatie
Pros:

De ligging voor een paar dagen Granada

Cons:

De stilte in het hotel

2026-05-21 • via Nuitee
T
Tracey • couple • gb
9
Lovely hotel in a great, central location.
Pros:

Interesting historic building in a great location just off the Carrera del Darro, so central to the Albaicin and Sacromonte districts as well as the Alhambra. The hotel was quiet when we stayed. The staff was friendly. Lovely breakfast. Comfy beds. Has air conditioning.

Cons:

As the bedroom window opened onto the enclosed courtyard, there was no fresh air, but it did mean no noise from outside the building.

2026-05-21 • via Nuitee
C
Chloe • couple • be
5
Passable pour une ou 2 nuits, mais malheureusement je ne recommande pas
Pros:

Le logement est très central (mais du coup trop central a notre goût: bruits, gens)
La dame de la reception était adorable
Les solutions proposées en amont par l’hôtel pour se garer (parking Triunfo à 25min de marche, 22€/jour au lieu de 25€/jour grâce au tarif préférentiel de l’hôtel)

Cons:

Le bruit
L’hôtel est extrêmement bruyant la nuit. On entend les portes des chambres qui claquent. Nous entendions le bruit des canalisations des niveaux du dessus (chasse d’eau, douche).
La localisation centrale du logement avec l’artère historique de la ville peut être vu comme un avantage mais pour nous cela a été un désavantage car encore une fois cela génère du bruit. Le samedi soir j’ai entendu un groupe d’espagnols parler sous notre fenêtre littéralement toute la nuit.

La chambre et l’hôtel mériteraient un coup de frais car le mobilier est vieillissant. Le support du pommeau de douche tombait par terre, aucun espace pour ranger ses vêtements.

Un espace extérieur pour se reposer au calme serait le bienvenu car encore une fois les alentours sont bondés et bruyants.

2026-05-20 • via Nuitee
V
van der Linden • solo_traveller • nl
10
Pros:

Geweldige ligging t.o.v. Alhambra en Albaycin, en super vrirendelijk personeel

Cons:

Eigenlijk niets, misschien een wat losser zittende wcbril als ik toch iets moet noemen.

2026-05-20 • via Nuitee
H
Hanna • couple • at
9
Top-Lage!
Pros:

Sehr tolle Lage, wunderschöne Gegend, sehr zentral

Cons:

Zimmer wunderbar, das Badezimmer ist nicht unbedingt auf modernstem Stand

2026-05-19 • via Nuitee
D
Dina Domingues • solo_traveller • pt
10
Excelente experiência!
Pros:

Gostámos de tudo, desde a localização pois ficava perto de tudo e fica num dos bairros mais emblemáticos de Granada, aos funcionários que foram extremamente prestáveis e simpáticos. Recomendo vivamente!

Cons:

Não houve nada que não gostasse.

2026-05-18 • via Nuitee
S
Sabrina • extended_group • it
6
Pros:

Posizione centrale ma scomoda da raggiungere

Cons:

La camera era senza una vista, e buia

2026-05-18 • via Nuitee
L
LAURENT • couple • fr
10
Séjour exceptionnel dans un un lieu formidable.
Pros:

Endroit exceptionnel au cœur de l'Albaicin et au pied de l'Alhambra. Personnel disponible et très réactif à toutes demandes.

2026-05-18 • via Nuitee
T
Tamara • couple • us
10
2026-05-17 • via Nuitee
J
José • solo_traveller • be
6
Pros:

L'emplacement

Cons:

Chambre au Rez côté rue... Rénovation grossière, inversion eau chaude, eau froide du robinet, impossible de se nettoyer le d.... sur wc car contre meuble éviter ( je suis droitier)...
Humidité au bas des murs....
La chambre ne correspondait pas à l'ambiance que l'on peut retrouver sur le site ( photos retouchées, angles de vues choisies...)

2026-05-16 • via Nuitee
F
François • couple • fr
10
Super hôtel
Pros:

Super hôtel. Chambre du deuxième étage grande et confortable. Petit déjeuner au top.

Cons:

Cloison un peu sonore, on entend les voisins si ils parlent trop fort.

2026-05-15 • via Nuitee
A
Anne • couple • gb
10
Excellent hotel
Pros:

Lovely historical hotel
Room was big , shower was great,kettle for making coffee, very clean, reception staff friendly and helpful , perfect location

Cons:

Nothing

2026-05-13 • via Nuitee
H
Hevron • couple • jo
10
Great experience
Pros:

What impressed me the most was the amazing hospitality and the incredibly kind staff.

Cons:

Nothing

2026-05-13 • via Nuitee
C
carlos manuel • solo_traveller • es
9
Pros:

Lugar bien ubicado con mucho encanto y buena atención del personal

2026-05-13 • via Nuitee
M
Mercedes • solo_traveller • es
8
2026-05-12 • via Nuitee
N
Nataša • solo_traveller • it
10
Favoloso
Pros:

Una struttura stupenda collocata in un posto tranquillo. La bellezza del palazzo, la camera spaziosa come il bagno, pulitissimo e molto accogliente non ha paragoni con molte strutture simili. Vorrei fare un particolare ringraziamento alla Signora Ana, per la sua disponibilità, la professionalità e la simpatia.

2026-05-11 • via Nuitee
A
Armelle • family_with_children • fr
8
Pros:

Hôtel de charme idéalement placé

2026-05-11 • via Nuitee