Hôtel du Palais de l'Isle

Hotels
8.4 (2964 reviews)
13 Rue Perriere , Annecy , fr

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Location
Service
Staff helpfulness
Magical ambiance during Christmas
Cons:
Room size
Amenities need improvement
Cleanliness concerns

Categories

Cleanliness
7.65
Some concerns about room cleanliness and small amenities needing maintenance.
Service
9.15
The staff is reported to be very helpful and kind, enhancing the experience.
Location
9.65
Perfect location reported by many guests, especially for Christmas activities.
Room Quality
7.15
Rooms described as cramped and some not meeting modern standards.
Amenities
8.15
Basic amenities mentioned, but some found to be lacking or small.
Value for Money
8.35
Mixed feelings on pricing versus quality received, especially in certain rooms.
Food and Beverage
8.55
Food quality praised but variety lacking for hot meals.
Overall Experience
8.55
Overall good experience with several positive aspects highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:54

Property Description

Historic Charm and Modern Comforts

Individually-Decorated Rooms with Scenic Views
Experience the beauty of Annency from your room with views of canals, the medieval castle, or the town. Each room offers satellite TV, WiFi, and a private bathroom for your convenience.

Delicious Breakfast and Relaxing Bar
Start your day with a buffet breakfast at Palais de l’Isle. Unwind with a drink at the bar or grab a snack jar for a quick bite.

Convenient Location and Special Discounts
Located near Lake Annecy and the cathedral, Hôtel du Palais de l'Isle offers easy access to the city's attractions. Enjoy discounted rates at 3 nearby public car parks.

Book your stay now to enjoy a perfect blend of history and comfort at Hôtel du Palais de l'Isle!

Important information:

Children's breakfast price at 8€Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: NCY

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 2964 reviews
Cleanliness: 7.65
Service: 9.15
Location: 9.65
Room Quality: 7.15
Amenities: 8.15
Value for Money: 8.35
Food and Beverage: 8.55
Overall Experience: 8.55
F
Fabian • solo_traveller • fr
9
2026-06-13 • via Nuitee
Y
Younes • family_with_children • fr
9
2026-06-13 • via Nuitee
H
Holger • couple • de
6
2026-06-13 • via Nuitee
A
Amanda • couple • ca
10
2026-06-12 • via Nuitee
S
Soraya • couple • es
8
Habitación de cuento y excelente ubicación
Pros:

La habitación preciosa y la ubicación

Cons:

Demasiado costoso

2026-06-12 • via Nuitee
T
Thomas • couple • it
5
2026-06-11 • via Nuitee
E
Emma • couple • be
7
Confortable
Pros:

Déco et petit déjeuner

Cons:

Un seul petit ascenseur pour tout l’hôtel
Manque de la crème pour le corps et des cotons tiges

2026-06-11 • via Nuitee
P
Paulo • solo_traveller • br
8
Pros:

o atendimento é excelente principalmente pela senhora portuguesa que foi muito gentil, quarto limpo e confortável .

Cons:

o acesso aos quartos superiores (5° andar - elevador só chega até o 4° andar )deixa a desejar, principalmente se tiver com malas pesadas , existe uma escada muito apertada

2026-06-10 • via Nuitee
C
Chantal • solo_traveller • ch
8
2026-06-10 • via Nuitee
C
clara • extended_group • pt
6
2026-06-09 • via Nuitee
J
Jorge • couple • pt
2
Má. Calor intenso que não permite dormir, se abrimos a janela barulho de rua qua também não permite
Pros:

Da localização e simpatia dos funcionários

Cons:

Alojamento refere ter ar condicionado mas estava avariado e nada nos foi dito previamente impossibilitando outra escolha. Houve troca de mensagens e nunca referiram a questão do AC. O desconto de 15% não paga a a noite sem dormir. Para ficar sem dormir não é necessario pagar hotel.

2026-06-08 • via Nuitee
G
George A. • couple • ch
9
Alles bestens
Pros:

Klein aber fein

2026-06-07 • via Nuitee
A
Augsburger • solo_traveller • ch
5
Un peu décevant
Pros:

Facilité d'accès et parking proche. Personnel accueillant. Matelas agréable.

Cons:

Propreté de la salle de bain franchement pas top. Moisissures entre les carreaux de la baignoire et sur le support du pommeau de douche, cache du tuyau de douche qui ne tient pas,
reste de dentifrice ou autre autour de l'évier, évier qui fuit, cheveux et pince à cheveux par terre. Bruyant jusqu'à 2h00 du matin, donc impossible d'ouvrir la fenêtre.

2026-06-06 • via Nuitee
G
GRAHAM • couple • gb
10
Excellent 2 night stay whilst travelling through French Alps with Annecy being a great starting plac
Pros:

Hotel location was central for everything, room was very comfortable

2026-06-06 • via Nuitee
R
Rosario • couple • cl
9
Pros:

Location was amazing, really good breakfast

Cons:

The bed was small and the AC was a bit noisy. Other than that great place

2026-06-05 • via Nuitee
K
Kimberly • solo_traveller • us
10
Wonderful staff, wonderful room, would love to come back and stay again
Pros:

The room was lovely - comfortable, clean, and roomy. It overlooked the canal so the view was nice, but it can be a little loud until later evening because of the activity in the cafes. The A/C was out in my room, but they told me ahead of time and discounted the room fee. I kept the windows open, which increased the volume from the street sounds, but it did get quiet enough to sleep and the temperature was very comfortable overnight without A/C.
The staff were incredibly friendly and helpful.

Cons:

It was hard to find the hotel because despite putting in the full name, my nav kept sending me to the ACTUAL Palais de L'Isle (the old prison and museum). This obviously isn't the hotel's fault. FYI, you go PAST that, cross the small canal, and take the SECOND left street - turn left when you pass the cow (you'll understand) and the hotel entrance is well marked and on the left. In the hotel, I initially got a little confused bc the sign indicate my room was to the right but it looked like there were only laundry/cleaning facilities and lockers there, then someone helped me find the room past all of that.

2026-06-05 • via Nuitee
R
Ruud • couple • fr
4
bof
Pros:

great breakfast perfectly friendly staff

Cons:

I booked the room because it had a airco, however the equipment was there in the room but it was only spraying hot air at outside temperature around 30°C and the fact that we had an attic room made it impossible to sleep because of heat. Opening the windows was useless due to high outside temperature and lots of noise till 4 o'clock. When I noticed that the airco was non functioning no one was surprised and they offered immediately a lower price, which mend they were aware the room was without airco, so we suffered on purpose of heat.

2026-06-04 • via Nuitee
D
Daniela • couple • ch
8
Alles im allem war der Aufenthalt okay.
Pros:

Gute Lage

Cons:

Der Fahrstuhl ist eine Zumutung! Sehr klein für max. 2 Personen mit Gepäck. Wie mussten bis zu 10 Minuten warten bis wir ihn endlich nutzen konnten.

2026-06-04 • via Nuitee
K
Kirsten • solo_traveller • au
8
Pros:

Fantastic location

Cons:

Tiny shower above the bath.

2026-06-03 • via Nuitee
R
Reiner • couple • de
6
Pros:

Super Lage.

Cons:

Im Zimmer sehr warm, Klimaanlage hat nicht wirklich funktioniert, Doppelbett etwas zu schmal.

2026-06-03 • via Nuitee