Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Service
Staff helpfulness
Magical ambiance during Christmas
Cons:
Room size
Amenities need improvement
Cleanliness concerns

Categories

Cleanliness
7.65
Some concerns about room cleanliness and small amenities needing maintenance.
Service
9.15
The staff is reported to be very helpful and kind, enhancing the experience.
Location
9.65
Perfect location reported by many guests, especially for Christmas activities.
Room Quality
7.15
Rooms described as cramped and some not meeting modern standards.
Amenities
8.15
Basic amenities mentioned, but some found to be lacking or small.
Value for Money
8.35
Mixed feelings on pricing versus quality received, especially in certain rooms.
Food and Beverage
8.55
Food quality praised but variety lacking for hot meals.
Overall Experience
8.55
Overall good experience with several positive aspects highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:54

Property Description

Historic Charm and Modern Comforts

Individually-Decorated Rooms with Scenic Views
Experience the beauty of Annency from your room with views of canals, the medieval castle, or the town. Each room offers satellite TV, WiFi, and a private bathroom for your convenience.

Delicious Breakfast and Relaxing Bar
Start your day with a buffet breakfast at Palais de l’Isle. Unwind with a drink at the bar or grab a snack jar for a quick bite.

Convenient Location and Special Discounts
Located near Lake Annecy and the cathedral, Hôtel du Palais de l'Isle offers easy access to the city's attractions. Enjoy discounted rates at 3 nearby public car parks.

Book your stay now to enjoy a perfect blend of history and comfort at Hôtel du Palais de l'Isle!

Important information:

Children's breakfast price at 8€Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: NCY

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 3016 reviews
Cleanliness: 7.65
Service: 9.15
Location: 9.65
Room Quality: 7.15
Amenities: 8.15
Value for Money: 8.35
Food and Beverage: 8.55
Overall Experience: 8.55
A
Antonio • couple • it
8
2026-07-25 • via Nuitee
R
Ramón • extended_group • es
6
2026-07-24 • via Nuitee
T
Ton En cinthy • couple • nl
7
Pros:

De ligging.

Cons:

Badkamer oud en daardoor lijkt het smerig.

2026-07-24 • via Nuitee
P
Phil • couple • gb
10
2026-07-23 • via Nuitee
B
Barbara Luceri • solo_traveller • it
5
Camera da affittacamera
Pros:

Forse siamo stati sfortunato ad avere la camera piu brutta e sporca dell'hotel perche leggendo le altre recensioni è come se descrivessero un'altro albergo e non questo.
Credevo di trovare una bella struttura dato il costo ( 267 piu la tassa di soggiorno) per una notte, invece abbiamo trovato una camera che definire imbarazzante è essere molto educati!! Sembrava di essere in un' affittacare di secondo ordine.
La nostra era la camera n. 21. Evitatela!!!.
Inoltre si entra nella struttura solo tramite unascensore piccolo e si arriva al primo piano dive ce la reception e la sala colazione tutta in uno strettissimo spazio. Per raggiungere le camere si sale con l'ascensore poiché le scale sono molto scomode ( a chiocciola). In Italia una struttura cosi non potrebbe esistere perche in caso di un incendio si starebbe come topi in gabbia!!!
La camera non era pulita abbiamo trovato peli e capelli nel bagno.
L'unica nota positiva la gentilezza del personale e la colazione nella norma.
La posizione è nella zona centrale , quindi ottima.

Cons:

Faccio prima a dire cosa mi è piaciuto.....il letto comodo. La posizione.

2026-07-23 • via Nuitee
L
Louise • solo_traveller • fr
8
Pros:

Très bien situé !

2026-07-23 • via Nuitee
C
Christian • extended_group • fr
5
Pros:

L’endroit

Cons:

Le bruit la nuit

2026-07-22 • via Nuitee
U
Ulrich • family_with_children • at
8
2026-07-22 • via Nuitee
R
Rolf • couple • de
5
Pros:

Lage und Frühstück waren gut

Cons:

Die Dusche für ein Premium Zimmer ist unmöglich. Unter der Dachschräge konnte man nicht aufrecht stehen !!!!

2026-07-21 • via Nuitee
V
valentina • solo_traveller • it
1
Albergo da dimenticare
Pros:

La posizione

Cons:

Prezzo esagerato (266 euro più tasse) per una camera piccolissima, vecchia, trascurata, sporca, scomoda. Bagno molto modesto, vecchio, asse del wc rotta, porta con ruggine ecc....

2026-07-21 • via Nuitee
B
bonnard • family_with_children • fr
8
2026-07-21 • via Nuitee
G
Gunnel • couple • se
9
Utmärkt läge, stort rum o trevlig personal
Pros:

Läget är perfekt. Verkligen mitt i smeten.
Fantastisk personal o god frukostbuffé

Cons:

Tyvärr hade ACn gått sönder vilket gjorde det varmt på rummet

2026-07-20 • via Nuitee
R
RitaS1515 • Family
8
Nice hotel , central location , excellent staff
Pros:

This hotel has a fantastic location right where you want to be, with a charming, rustic feel . It’s a bit rundown and AC was not working .The reception team is warm, attentive, and genuinely helpful, and breakfast feels cared for with staff who make mornings smoother. Thank you to Ombre at the reception and Marie the lady in charge of the morning breakfast .Overall, it’s a place where the people make the experience feel special.
Merci

2026-07-18 • via Tripadvisor
A
Andre • solo_traveller • fr
2
Annecy
Pros:

Juste l'emplacement.

Cons:

Pas de clim et de ce fait un bruit insupportable.
Option premium chére sans aucun intérêt chambre située au dessus d'un restaurant très bruyant.

2026-07-18 • via Nuitee
G
Gavillet • couple • ch
6
Pros:

Bonne situation

Cons:

Pas de stationnement
Extrêment bruyant!! Impossible de dormir

2026-07-18 • via Nuitee
S
Salome • solo_traveller • ch
8
2026-07-18 • via Nuitee
C
Christophe • couple • fr
8
Petit hôtel très sympathique en plein centre-ville de la vieille ville
Pros:

L’emplacement et la gentillesse du personnel

Cons:

Les équipements dans la chambre (café en poudre , chaise peu confortable, frigidaire faisant peu de froid ) peuvent être améliorés

2026-07-16 • via Nuitee
N
Nelli • solo_traveller • ch
10
I had a wonderful stay and would happily return—highly recommended!
Pros:

I liked everything about my stay. The hotel is in a fantastic location, within easy walking distance of everything, which made it perfect for exploring the area. Although it’s officially a 3-star hotel, I was genuinely surprised because it felt more like a 4-star hotel. The value for money was excellent, the hotel was spotlessly clean, and the breakfast was very good with a nice selection. I would definitely stay here again.

Cons:

Before I arrived, the hotel’s air conditioning stopped working, which initially made me a little concerned because of the high temperatures. However, the staff made sure a fan was waiting in my room, and it turned out to be absolutely fine. While it would have been nice to have the air conditioning working, I really appreciated how proactive and accommodating the team was in making sure I was comfortable throughout my stay.

2026-07-16 • via Nuitee
E
Ebba • couple • se
9
Pros:

Toppenbra läge och fräscht och fint! Trevlig frukost!

2026-07-15 • via Nuitee
J
juliette • couple • fr
9
Pros:

L'emplacement

2026-07-14 • via Nuitee