Hotel Servigroup Calypso

Hotels
•
Hoteles Servi Group
8.6 (406 reviews)
Avenida Derramador, 4 , Benidorm , ES
+34 965 85 43 50

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
Family rooms
Hiking
See all facilities

Review Highlights

Pros:
Clean and secure environment
Friendly staff
Good food quality
Convenient location
Cons:
High price for parking
Issues with reception staff
Cleaning personnel disturbed guests too early

Categories

Cleanliness
8.43
Most guests mentioned that the hotel was clean, but some noted issues with room cleanliness and pool maintenance.
Service
7.9
While many guests appreciated the staff's friendliness, others reported poor experiences with reception and cleaning staff.
Location
9.44
Several reviews highlighted the hotel’s good location, convenient for accessing local amenities.
Room Quality
8.39
Most guests found the rooms well laid out and comfortable, although feedback on the beds was mixed.
Amenities
8.92
Guests enjoyed communal spaces and the pool area, but there were some cleanliness concerns.
Value for Money
7.88
Some guests felt the price was too high relative to their experience, especially regarding the cleaning issues.
Food and Beverage
8.93
Many reviews praised the food quality and variety, especially the breakfast options.
Overall Experience
8.9
Overall, most guests reported a satisfactory experience with plans to return, despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:37

Property Description

Luxurious Beachside Retreat

Outdoor Pool and Entertainment
Hotel Servigroup Calypso boasts a large outdoor pool, sun terrace, and entertainment programme, perfect for a fun-filled summer getaway. Enjoy night-time activities, a games room, and a play area for children.

Culinary Delights
Indulge in delectable international cuisine at the buffet restaurant with show cooking, including special celiac menus. Sip on refreshing drinks and savor light meals at the poolside Gaudí Bar during the summer months.

Comfortable Accommodations
Relax in tastefully decorated rooms with private terraces, satellite TV, and minibars. Stay cool with air conditioning in the summer and unwind in a private bathroom with a hairdryer.

Experience the ultimate beach holiday at Hotel Servigroup Calypso - book now for an unforgettable stay!

Important information:

Please note that the booking, once charged, is nonrefundable. This is because the rates have discounts applied.

Please note that guests must present a valid ID on arrival.

Please note that bed types and special requests are subject to availability and may have extra costs.

If a reservation is made for more than 1 room, guests must include the name and surname of a lead guest in each room. Please note that guest name changes are not permitted. This is because they have discounts applied.

Please note that the room cleaning service is from 12:00 to 16:00. After check-in, guests can enter their room as soon as cleaning has been completed.

Please note that Half Board and Full Board rates do not include drinks.

Free WiFi is available. The property cannot guarantee bandwidth or the connection of all devices. The link offered is only for internet navigation, checking emails by web browser or mobile apps with low data consumption. The property therefore cannot guarantee total coverage in all areas of the property, as some areas may have poor signal reception due to the structure of the building.

The hotel has air conditioning during the summer months.

Please note the published rates for stays on 25 December include a mandatory fee for the gala lunch. Rates for stays on 31 December include a mandatory fee for the gala dinner held on that evening.

We consider adults to be those 13 years of age or older.

Mandatory to specify the number of people in the rooms. There is a charge for children between 2-12 years old.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
In the event of an early departure, the property will charge you the full amount for your stay.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALC

Location

Guest Reviews

8.6
Based on 406 reviews
Cleanliness: 8.43
Service: 7.9
Location: 9.44
Room Quality: 8.39
Amenities: 8.92
Value for Money: 7.88
Food and Beverage: 8.93
Overall Experience: 8.9
E
Eamonn • solo_traveller • ie
9
2026-09-18 • via Nuitee
B
Beattie • solo_traveller • gb
8
2026-09-14 • via Nuitee
S
shaun • couple • gb
10
Would use again
Pros:

Clean and location

Cons:

Nothing

2026-09-09 • via Nuitee
S
shaun • solo_traveller • gb
10
2026-09-09 • via Nuitee
R
Remy • family_with_children • fr
8
2026-09-09 • via Nuitee
M
Mike • couple • gb
8
2026-09-08 • via Nuitee
M
Martyn • couple • gb
9
Pros:

Location and staff

Cons:

The breakfast was not the best but acceptable

2026-09-04 • via Nuitee
V
Veronica • couple • es
10
Buena ubicación, pero el precio me parece un poco elevado.
Pros:

En general, nuestra estancia estuvo bien. Lo mejor del hotel es, sin duda, su ubicación, ya que está muy bien situado y permite desplazarse fácilmente.

Cons:

Sin embargo, considero que el precio es un poco caro para lo que ofrece. También creo que la limpieza podría mejorar, especialmente en las habitaciones y algunas zonas del hotel.

En general, tuvimos una buena experiencia, pero por el precio esperaba un poco más en cuanto a limpieza y calidad.

2026-08-30 • via Nuitee
L
Laura • couple • es
3
Very disappointed
Pros:

Breakfast was good, coffee awful

Cons:

A lift to the garage essential, but there was not one, you have to leave the hotel and go down stairs and drive out 2 hotels away, then come back to pick up my husband who is 85, to be able to hire pool towels from reception not have to buy them, lifts too small for disabled people and there were a few, toilets too low for elderly people, no grab rails to help.

2026-08-30 • via Nuitee
C
Concepcion • extended_group • es
7
Pros:

Amabilidad

Cons:

Nada de animación

2026-08-28 • via Nuitee
J
Jhova • solo_traveller • ec
8
Pros:

El sector y las instalaciones

Cons:

Cierran muy temprano la piscina y no realizan alguna actividad para los clientes

2026-08-27 • via Nuitee
L
leeroy • family_with_children • gb
2
Disappointing one night’s day
Cons:

Disappointing one-nightWe stayed here for one night while visiting Gibraltar. Everything initially seemed fine, so we went out for the evening.When we returned around midnight with our exhausted eight-year-old son, the bedroom was extremely hot as the air-conditioning wasn’t working properly. His sofa bed could not be pulled out correctly, so we had to move the mattress onto the kitchen floor and use the only working air-conditioning unit.We also discovered the unit was collecting water and needed emptying. Nobody had told us this, and we believe the kitchen could easily have flooded if we hadn’t noticed.The following morning, we contacted the property and explained what had happened, only to be told we should have contacted them sooner. However, it was midnight, we had a very tired child with us, and we didn’t feel it was reasonable to expect someone to come out at that time.We were later told the bedroom air-conditioning needed emptying due to humidity. Surely this should have been checked before our arrival.After a very uncomfortable night sleeping on the kitchen floor, we tried to resolve the matter directly but unfortunately had to involve Booking.com.Overall, a very disappointing experience. The accommodation initially seemed fine, but the faulty air-conditioning, sleeping arrangements and response to our concerns were unacceptable. Basic facilities should be checked and working before guests arrive.

2026-08-26 • via Nuitee
K
Khattaf • family_with_children • be
7
Pros:

Ça va

2026-08-19 • via Nuitee
A
Andrew • family_with_children • gb
1
Never again
Pros:

Location

Cons:

Noise
Cleansers
Food
It’s old

2026-08-18 • via Nuitee
C
Clare • couple • gb
1
Disastrous. Wife knocked over by revolving door and suffered broken hip
Pros:

Location

Cons:

Revolving doors

2026-08-14 • via Nuitee
K
Ken • solo_traveller • ie
8
2026-08-14 • via Nuitee
T
tracy • couple • gb
10
2026-08-13 • via Nuitee
E
Edward • couple • gb
10
Staff are a credit to the brand
Pros:

Extremely helpful and friendly staff, plenty of sunbeds, clean and felt secure

Cons:

Got the short straw of being on the 1st floor so missed out on a view but wasn’t that bad tbh

2026-08-02 • via Nuitee
S
Stephen • couple • gi
8
2026-07-22 • via Nuitee
J
John • solo_traveller • gb
9
Calypso so good.
Pros:

Good hotel in a great location.

Cons:

Nothing

2026-07-21 • via Nuitee