Ellen Kensington

Hotels
8.1 (2712 reviews)
18-26 Barkston Gardens , London , gb

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Facilities

Non-smoking rooms
Air conditioning
Terrace
Lift / Elevator
Luggage storage
Soundproof rooms
Non-smoking throughout
Shuttle service (additional charge)
Concierge service
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Small rooms
Limited breakfast selection

Categories

Cleanliness
7.74
Several reviews mention superficial cleaning and cleanliness issues.
Service
9.21
Consistently praised for friendly and helpful staff.
Location
9.25
Described as convenient and well-situated for public transport.
Room Quality
7.2
Multiple reviews indicate rooms are small and some amenities not functioning properly.
Amenities
8.23
Good basic amenities but lacking in some comforts like USB ports.
Value for Money
7.69
Rooms and service do not match the level of expense expected.
Food and Beverage
7.24
Breakfast selection is limited, with various complaints about quality.
Overall Experience
8.21
Mixed feelings but overall a satisfactory stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:38

Property Description

Luxurious Accommodation: Enjoy air-conditioned rooms with city views and modern amenities including free WiFi and a private bathroom.

Convenient Location: Situated in the heart of London, close to popular attractions like the Natural History Museum and Victoria and Albert Museum.

Exceptional Services: Experience top-notch services with a 24-hour front desk, concierge assistance, and a bar for relaxing evenings.

To book your stay at Ellen Kensington and indulge in luxury and comfort, visit our website now.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

8.1
Based on 2712 reviews
Cleanliness: 7.74
Service: 9.21
Location: 9.25
Room Quality: 7.2
Amenities: 8.23
Value for Money: 7.69
Food and Beverage: 7.24
Overall Experience: 8.21
P
pmotta • solo_traveller • it
7
Alla moda.. ma poco razionale..
Pros:

Location e prezzo
Materassi comodi

Cons:

Poco razionale distribuzione camera ( 227) bagno: vasca ingombrante e superflua separatore doccia cristallo pericoloso...
Sistema prese minimo e obsoleto.
Lift molto lento.
Non abbiamo fruito di servizi food.

2026-06-06 • via Nuitee
I
Ilia • couple • pt
9
Pros:

Great location, great amenities, great breakfast.

Cons:

Elevator is tooooo slow

2026-06-04 • via Nuitee
B
Bruno • solo_traveller • gb
8
2026-06-02 • via Nuitee
G
Galina • solo_traveller • rs
8
I had a pleasant stay overall, but I am disappointed by the lack of response from the hotel after my departure. I accid
Pros:

Location

Cons:

Location

2026-06-02 • via Nuitee
İrem • solo_traveller • tr
7
2026-06-02 • via Nuitee
C
Catriona • solo_traveller • gb
9
Very pleasant, convenient location.
Pros:

Great modern bathrooms.

2026-06-02 • via Nuitee
T
Tom • couple • gb
6
Pros:

Location

Cons:

Basement room that got very hot with broken air conditioning

2026-06-02 • via Nuitee
S
SEDA • couple • tr
7
2026-06-02 • via Nuitee
D
Diana • solo_traveller • co
9
2026-06-02 • via Nuitee
S
Sinisa • family_with_children • hr
7
great place, small rooms, very friendly and responsible staff
Pros:

position and friendly staff

Cons:

room was so tiny that you could barely turn around

2026-06-01 • via Nuitee
P
Peter • family_with_children • gb
7
Good, clean hotel. Friendly staff.
Pros:

The man on reception on Saturday evening was exceptionally helpful. Superb customer service. The man behind the bar was also fantastic.

Cons:

Breakfast was OK but nowhere near the standard of a Premier Inn. No warm plates. No fried eggs. Very little fruit remaining.

Twin room was very small and a very strange layout with the wardrobe in the middle of the room.

2026-05-31 • via Nuitee
M
Michael • couple • au
10
Great location in a very comfortable room
Pros:

Friendly staff. Clean room. Quiet. Good heating/cooling.

2026-05-31 • via Nuitee
S
Svagelj • family_with_children • si
9
Pros:

Very friendly staff, clean, cosy. Near transport options.

2026-05-30 • via Nuitee
N
Nicole • family_with_children • de
7
schönes Hotel in ruhiger Lage
Pros:

Personal super freundlich.
Zimmereinigung sehr sauber.
Betten zu hart
Lage zur u- Bahn 2 Minuten,sicheres Viertel.
Frühstück und Essen nicht genutzt

Cons:

Es war alles top

2026-05-30 • via Nuitee
M
Matthew • solo_traveller • au
8
Comfortable and boutique
Pros:

Good location with comfortable clean room overlooking the gardens.

Cons:

Nothing

2026-05-30 • via Nuitee
E
Eduardo • family_with_children • gb
9
Excellent, definitely recommend
Pros:

Excellent service, staff extremely polite, definitely recommend

Cons:

Had a little garden and seems that hasn't been cleaned for a long time

2026-05-29 • via Nuitee
A
ALBERTO • extended_group • it
7
Pros:

Accoglienza e posizione

Cons:

Stanze troppo piccole e bagno ancora di più!

2026-05-29 • via Nuitee
F
Fabiola • solo_traveller • br
10
2026-05-29 • via Nuitee
C
Cardinali • solo_traveller • it
9
Pros:

La posizione e l' atmosfera

2026-05-29 • via Nuitee
I
Irem • solo_traveller • tr
10
Herşey güzeldi, hizmetten çok memnun kaldım
Pros:

Özellikle çalışanlar çok iyiler ve ilgilelerdi. Konum olarak çok iyiydi metroya yakın olması çok büyük avantaj. Belli bir saatten sonra oda kartıyla girilebilmesi güvenlik açısından güzeldi

2026-05-28 • via Nuitee