B&B HOTEL Madrid Centro Plaza Mayor

Hotels
•
B&B Hotels
8.8 (2725 reviews)
Atocha, 2 , Madrid , es

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Comfortable beds
Cons:
Some rooms are small
Cleanliness issues in certain areas
Stairs to access some rooms

Categories

Cleanliness
8.3
Some rooms reported cleanliness issues, particularly in the shower area.
Service
9.3
Consistently mentioned as friendly and attentive across several reviews.
Location
9.3
Highly praised for central location and easy access to local attractions.
Room Quality
8.3
Some rooms described as small and with limited views, affecting overall quality.
Amenities
8.8
Good amenities like 24/7 coffee corner and breakfast bags, but some basics were missing.
Value for Money
8.8
Perceived as offering good value, particularly for its location.
Food and Beverage
8.8
Breakfast options and snacks received positive feedback.
Overall Experience
8.8
Generally positive, with a few caveats regarding room quality and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:18

Property Description

Historic Charm in the Heart of Madrid

Traditional Decor with Contemporary Touches

Experience the perfect blend of old-world charm and modern comfort at our hotel in Plaza Santa Cruz. The 19th-century building exudes historic charm, with wood-panelled walls and parquet floors, while modern lighting and artwork add a contemporary touch.

Modern Amenities for a Comfortable Stay

Enjoy the convenience of free Wi-Fi, satellite TVs, and a complimentary safe during your stay. Relax in style and immerse yourself in the vibrant culture of Madrid, just steps away from Plaza Mayor and Puerta del Sol.

Book Your Stay Today

Immerse yourself in the rich history and modern luxury of our hotel. Book now for an unforgettable experience in the heart of Madrid.

Important information:

Please note that guests must present the credit card used to make the reservation on arrival. Please note that the credit card holder must be present upon arrival.

When booking more than 3 rooms, different policies and additional supplements may apply.

Pets are allowed on request. Pets have a cost supplement is: 20 EUR per pet per day. Direct payment at the reception.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.8
Based on 2725 reviews
Cleanliness: 8.3
Service: 9.3
Location: 9.3
Room Quality: 8.3
Amenities: 8.8
Value for Money: 8.8
Food and Beverage: 8.8
Overall Experience: 8.8
N
Noniddg • solo_traveller • es
8
Pros:

La ubicación, amabilidad del personal, café gratis 24h y el detalle del desayuno en la puerta

2026-05-31 • via Nuitee
T
Tuğçe berre • couple • tr
9
2026-05-30 • via Nuitee
P
py • couple • uy
7
Muy bien ubicado en general bueno acceso a la habitaciones no muy cómodo y la ducha no me gustó
Pros:

Super bien ubicado

Cons:

El baño

2026-05-30 • via Nuitee
G
Gizem • solo_traveller • tr
8
2026-05-29 • via Nuitee
A
Alondra • couple • es
5
Cons:

No tiene ascensor

2026-05-28 • via Nuitee
I
Inmaculada • couple • es
8
Estancia perfecta para escapada a Madrid
Pros:

La ubicación es perfecta en un lateral de la Plaza Mayor. La habitación tiene un tamaño adecuado y era cómoda la cama

Cons:

Bueno, nada en general. Me hubiera gustado que dispusieran de artículos de baño ( cepillo, pasta etc) porque venía de un viaje largo y no me quedaba ya nada.

2026-05-28 • via Nuitee
B
Burcu • couple • tr
10
Temiz hizmet, güleryüzlü personeller ve müthiş konum
Pros:

Odamız çok temiz ve genişti, iyi ışık alıyordu. Kahvaltı dahil olmamasına rağmen sabah uyandığımızda kahvaltılık ikramlar kapımıza asılmıştı. Çaylar, kahveler, meyve suyu çeşitleri, atıştırmalıklar, taze meyveler ve su da hizmete dahildi. Personel çok güleryüzlü ve yardımseverdi. Konumu mükemmeldi. Özellikle Branda’ya misafirperverliği ve destekleri için teşekkür ederiz.

2026-05-27 • via Nuitee
D
Diana • couple • gb
8
It was a bed for the night so was okay. Great lock and lovely staff.
Pros:

Great location

Cons:

The room was really small and the bed was a small double, it was very uncomfortable and creaky.

2026-05-24 • via Nuitee
A
Alfredo Miguel • solo_traveller • ar
10
Destacable amabilidad en recepción
Pros:

Muy buena estadía en el hotel. Me sorprendió la amabilidad de las chicas de recepción, especialmente Belén que nos dio muy buenas indicaciones y consejos.

Cons:

Todo fue excelente

2026-05-24 • via Nuitee
D
Dragan • solo_traveller • mk
8
2026-05-23 • via Nuitee
G
Gloriana • solo_traveller • cr
8
Hab. 504 extremadamente pequeña
Pros:

El lugar es agradable y bien ubicado

Cons:

La habitación de 1 persona que tiene un precio muy parecido con la de dos , es extremadamente pequeña! La 504 no permite abrir la valija grande . Muy muy pequeña

2026-05-23 • via Nuitee
O
Orlando • couple • us
7
Decent and comfortable stay in Central Madrid.
Pros:

Confortable beds. Good free coffee and snacks. Great location close to many attractions.

Cons:

Very “bare bones” and limited facilities for the price. The access to the Coffee Bar has too many stairs.

2026-05-22 • via Nuitee
E
Eduardo • solo_traveller • es
9
Muy buena y cómoda 👏
Pros:

Buen desayuno, práctico y justo para arrancar el día
Detalle de entregar todas las mañanas una bolsita con facturas 👍👏
Café, jugos y agua libre!! Un detalle muy lindo
Me sentí muy cómodo y asistido por el personal 👍

2026-05-21 • via Nuitee
C
Cari • solo_traveller • ar
8
Pros:

La limpieza, el detalle de la bolsa con facturas a la mañana y el lugar para un desayuno frugal gratuito. Y la ubicación genial. El personal muy amable

Cons:

Demasiadas escaleras

2026-05-21 • via Nuitee
E
Estacio • couple • br
9
Pros:

A localização é perfeita! Você está perto de quase tudo. Mesmo sendo bem central, o quarto é super escuro e sem barulho nenhum. Recepcionista bastante disponível, simpática e acolhedora. Brinde surpresa, demonstrando cuidado e carinho.

2026-05-20 • via Nuitee
K
Kathy • family_with_children • gb
3
Good location, overpriced, dated interior
Pros:

The location is fantastic.

Cons:

The rooms do NOT look like the images. The renovations have been done on the cheap side and it shows. The interior looks dated although on the advertisement it looks very fresh. There is no breakfast, but then every morning there's a bag on the door with fresh pastries - indeed a nice touch but I found it apologetic. The price is very high for the quality.

2026-05-20 • via Nuitee
E
eren • couple • tr
9
Merkezi, temiz, fiyat performans oteli.
Pros:

Konumu mükemmel , plaza mayonun dibi. fiyat performans olarak harika. Çalışanlar ilgili. Çay/kahve/meyve suyu , kurabiye , meyve 24 saat sınırsız. Sabah kruvasan ikramı güzel .

Cons:

Serin havalarda odayı ısıtmak sorun olabilir.

2026-05-20 • via Nuitee
G
Gamze Gül • couple • tr
9
2026-05-18 • via Nuitee
W
Wilfried • couple • fr
10
Formidable
Pros:

L’emplacement, la propreté et la gentillesse du personnel

2026-05-18 • via Nuitee
M
Marcos • family_with_children • cl
9
Estancia bonita y no cara.
Pros:

Ubicacion espectacular
Tiene bebidas calientes y heladas a toda hora.
Si bien la hsbitacion es pequeňa cumple en todos los sentidos

Cons:

Un poco de ruido en la noche pero nada terrible

2026-05-14 • via Nuitee