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Facilities
Property facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Non-smoking throughout
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Daily housekeeping
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Concierge service
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ATM/cash machine on site
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
Review Highlights
Categories
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Property Description
Historic Charm in the Heart of Madrid
Traditional Decor with Contemporary Touches
Experience the perfect blend of old-world charm and modern comfort at our hotel in Plaza Santa Cruz. The 19th-century building exudes historic charm, with wood-panelled walls and parquet floors, while modern lighting and artwork add a contemporary touch.
Modern Amenities for a Comfortable Stay
Enjoy the convenience of free Wi-Fi, satellite TVs, and a complimentary safe during your stay. Relax in style and immerse yourself in the vibrant culture of Madrid, just steps away from Plaza Mayor and Puerta del Sol.
Book Your Stay Today
Immerse yourself in the rich history and modern luxury of our hotel. Book now for an unforgettable experience in the heart of Madrid.
Please note that guests must present the credit card used to make the reservation on arrival. Please note that the credit card holder must be present upon arrival.
When booking more than 3 rooms, different policies and additional supplements may apply.
Pets are allowed on request. Pets have a cost supplement is: 20 EUR per pet per day. Direct payment at the reception.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
Excelente el espacio de brekfast con frutas frescas, galletas y bebidas calientes y frías.
A resaltar la cordialidad del personal
Localização excelente
Location perfect, 1-minute walking from the Plaza Mayor square, markets just around the corner. The staff is great. Overall, great place ideal for shorts stays.
Everything was ok
Muy bien ubicado.
Excelente todo
Excelente ubicación y el personal muy atento, servicial y dispuesto.
Volveré.
La ducha del baño.
Sale el agua por la puerta y se inunda.
Su ubicacion
La habitacion simple podria estar mejor
Excellent position for city sights, coffee corner a brilliant idea.
Shower a bit weak and leaked onto the floor.
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