Arthotel ANA Gala, Trademark Collection by Wyndham

Hotels
•
Trademark
7.2 (2407 reviews)
Viriotgasse 5 , Vienna , at

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
Unpleasant service experiences

Categories

Cleanliness
4.91
Numerous reviews highlighted issues with cleanliness, including dust, hair, and stains.
Service
8.38
Some positive mentions of staff were overshadowed by rude service experiences, but still noted as average for hotel standards.
Location
8.92
The location received praise for being convenient despite other issues with the hotel.
Room Quality
6.87
Rooms were noted as old and dirty with various complaints about amenities.
Amenities
7.4
Amenities were lacking as advertised items were missing and some rooms were not up to standard.
Value for Money
7.36
Given the poor condition and service, guests felt it did not represent good value for money.
Food and Beverage
7.91
Breakfast options were mentioned but described as weak.
Overall Experience
5.88
Overall, guests reported a very negative experience citing numerous complaints and dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 00:26

Property Description

Luxurious 4-Star Accommodation in Vienna

Convenient Location: Situated in the quiet district of Alserground, just a short walk from the Nußdorfer Straße Metro Station, making it easy to explore Vienna.

Modern Amenities: The air-conditioned rooms are equipped with a flat-screen cable TV, minibar, and a private bathroom, ensuring a comfortable stay.

Additional Perks: Enjoy a 24-hour reception, a delicious breakfast buffet each morning, and complimentary bike rentals during the warmer months, adding convenience and value to your stay.

Experience the elegance and convenience of Arthotel ANA Gala - book your stay now for a memorable Vienna getaway!

Important information:

Please note that parking spaces are limited and is subject to availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 19 per day.

Location

Guest Reviews

7.2
Based on 2407 reviews
Cleanliness: 4.91
Service: 8.38
Location: 8.92
Room Quality: 6.87
Amenities: 7.4
Value for Money: 7.36
Food and Beverage: 7.91
Overall Experience: 5.88
M
Manuela • extended_group • co
10
2026-05-23 • via Nuitee
A
Alexa • couple • at
5
2026-05-22 • via Nuitee
A
Angeliki • family_with_children • gr
8
2026-05-19 • via Nuitee
H
Helmut • couple • de
1
nie wieder dieses Hotel
Pros:

absolut nichts !!!!!!!!!!! man sollte alle Bewertungen lesen da man nichts mehr hinzufügen kann wie schlimm es ist
Wir haben es bedauerlicherweise vorher nicht getan LEIDER

Cons:

dieses Hotel ist eine Katastrophe, sehr schmutzig und dreckig, Personal total überfordert und motivationslos, man sollte das Gesundheitsamt zur Überprüfung hinschicken die Zimmer wurden nicht sauber gemacht, es gab nur nach mehrmaligen Fragen neue Handtücher, usw usw usw usw

2026-05-19 • via Nuitee
K
Kunsang • solo_traveller • at
9
2026-05-18 • via Nuitee
C
Claudia • family_with_children • de
8
2026-05-17 • via Nuitee
B
Bernhard • couple • at
1
Alles sehr schmutzig
Pros:

Nichts

Cons:

Alles

2026-05-15 • via Nuitee
W
widmann • couple • it
5
2026-05-14 • via Nuitee
W
widmann • solo_traveller • it
5
mit einer familären führung und chef vor ort hätte das hotel grosses potential!! rine 90%ige auslastung und tolle preise
Pros:

die tolle lage zetral in einer seiten strasse sehr ruhig!!

Cons:

das bett wurde bei einem aufenthalt von 4 tagen nie gemacht! auch stsubsaugen im zimmer war nicht angesagt! nur das bad wurde geputzt!!

2026-05-14 • via Nuitee
M
Marina • solo_traveller • at
5
2026-05-11 • via Nuitee
D
DAGMAR • solo_traveller • de
5
2026-05-10 • via Nuitee
J
Julian • solo_traveller • at
1
Katastrophal - nie wieder
Pros:

Nichts

Cons:

Die Zimmer dürfte seit längerem nicht mehr gereinigt worden sein, insbesondere der Teppichboden im Zimmer hat vor Schmutz nur so getrieft. Die gesamte Einrichtung im Zimmer ist teils beschädigt und extrem vermutet.

2026-05-08 • via Nuitee
K
Kunert • couple • de
2
Pros:

- die Lage
- freundliches Personal

Cons:

- unbequemes Bett
- unhygienischer, unsauberer Teppich
- kaputte Möbel
- sehr hellhörig
- zu wenige Handtücher pro Person

2026-05-07 • via Nuitee
M
Milana • extended_group • rs
8
Milana
2026-05-06 • via Nuitee
M
Miljana • family_with_children • rs
8
2026-05-06 • via Nuitee
J
Jean Louis • couple • fr
6
à eviter
Pros:

la situation, le calme et la surface de la chambre

Cons:

moquette tachée, miroir à moitié arraché, le deuxième jour la chambre n'a pas été faites

2026-05-06 • via Nuitee
N
Norbert • solo_traveller • pl
10
Pros:

Wszystko na plus lacznie z lokalizacja :)

2026-05-06 • via Nuitee
U
Uwe • solo_traveller • de
7
2026-05-05 • via Nuitee
J
Josipa • family_with_children • hr
9
2026-05-04 • via Nuitee
M
Markus • solo_traveller • de
5
Pros:

Lage sehr gut, top Anbindung auch an Öffis

Cons:

Hotel / Ausstattung in die Jahre gekommen / abgewohnt.

Sauberkeit so okay.

2026-05-04 • via Nuitee